All Things By Faith
Reviews and Complaints

Like all the reviewers about this company, I am disappointed with them - their customer service and products are just terrible. I placed an order on Dec. 4, 2022, which included a Christmas message shirt. Their website claims the products would be shipped in 5 to about 14 business days. They don't send confirmation emails for orders and do not allow you to cancel orders even when they have not met their side of the transaction. I kept emailing them asking about my order status, and they replied to 3 of my emails only however, they never addressed my questions but instead replied with what seemed an automated reply. Once I told them I'd be reporting them, it appears that is when they decided to ship the shirts, in a plastic bag, and I received them on 1/14/23. Their products are not of good quality. I ordered two medium shirts and one is 'like' a Small and the other like an XL. This company should be shut down as someone else suggested for being dishonest.

I guess Im in the same boat as many others here. I ordered my first ring in February and received it no problem. I ordered my second ring on April 5th and its almost three months and nothing. Zero. Zilch. I have been told no less than 6 times that my ring was in quality control and now in shipping and I will receive my ring in 5 to 10 days. In the meantime I ordered a top & mask and received them. But no ring. *** asked for a refund on multiple occasions only to be told they dont issue refunds so now Im going to my bank and dispute the charges to try and get my money back. *** also called and left a message today. This company should NOT be allowed to keep my money OR keep taking orders for this piece of jewelry (which theyre doing, every day). My dad is a veteran and I was happy to support a veteran-run family business with my patronagenot any longer. Not sure what happened but I implore people to not order from this companyas far as my experience with themit is a scam.

Unlike the other people posting reviews on this company, I did get the 3 shirts I ordered. I had ordered shirts before and received them without a problem so I knew that their size Mediums fit with plenty of room for shrinkage. When I received the 3 shirts I ordered, they were much, much smaller than the other mediums I had ordered from them in the past. Their return policy is stated on the website - they will not refund money but will exchange product. I returned the shirts and asked for the same shirts in Large and commented on the how much smaller they were than the mediums I had purchased there before. They refused to exchange as their own written policy stated. Instead they sent me an message telling me I had a credit balance for the amount of my purchase and it must be used all on one purchase. And I was not allowed to buy clearance merchandise with my funds. I ended up with one shirt and lost the balance they owned me (over $10) because I refused to give them one more ***.

This company is terrible.I ordered two pieces of jewelry from them on 3.22.22. This order was a baptism gift. It took over a month to receive one of the two items I ordered. When I received one of the pieces of jewelry it had a made in *** stamp on it. This company told me that they make everything to order in ***. They lied about that. Im so disappointed. As of today (6.30.22) I still do not have my full purchase. Every time I contact them about it I get a run around. They say we are waiting on quality control to inspect your item. Then they say its high priority and youll receive your item soon. Its been more than 3 Months Ive asked for a refund several times as the baptism is long over. They refuse to refund me my money saying its not their policy. Is it their policy to take money and not fulfill orders? What about lying to the public stating that they make everything per order, when in fact its all coming from ***? Do not purchase anything from this company. They are frauds.

I placed my order for one ring on April 4th and as of today, 6/21 I still have not received my order. I have email (at least 15 times), texted, called (with no answer) and sent FB messages to try and get a resolution. I've requested they cancel my order and refund my money and they refused. Each time I receive another email stating my order is in production or will be shipping in a few days...*** LIES! Today I received another email after I left a very negative review on *** and a very angry voicemail (because no one answers the phone) stating my order will ship between today and next week. That will make 90 days since I placed my order. The last email on June 7th stated I should "receive" my order in a few days and that was two weeks ago! For a "Christian owned" company as they claim to be they sure do lie *** and they take your money! I may only be out a small amount but other reviews I read there are people out money into the hundreds!This company is a ***! DO NOT ORDER FROM THEM!

I've placed an order before Christmas. I finally got an email saying that it was in production on January 14th. Nothing since then, no emails, no phone calls, no package received! I called both customer service numbers, one the mailbox is full and I could not leave a message. The other one just rings busy every time. This was after sending several emails, to find out where my order was,. My original email to them was to see if they can adjust my order because the coupon that I applied was kicked out of my bag. To this day, February 17th-2023. They have not contacted me in any way shape or form. The saving *** is looking back on my bank transactions, there is no charge there. When I placed the order I did see a pending charge. So, I don't know what they did. In any case, I will never order from them again. It's bad enough that their customer service is horrible, but to claim you are a *** and then give this treatment, or lack of treatment to your customers is in no way

I placed my order on 15 July. They took my money right away and posted an email stating they would let me know when my item(s) would ship. Never receiving any information I emailed again on 2 Aug asking "any information on my order?" Their answer, "thanks for reaching out. We're currently experiencing a large volume of orders...usual time is 15 days then another week for quality control." "Rest assured you will receive a notification once this ships." On 13 Aug I requested an update, being told the fulfillment team is currently working on all pending orders." I emailed again 17 Aug, where they said the fulfillment team is currently working on all the pending orders...received multiple reasons why they can't complete my order. When I requested a refund on the 17th of August they stated they did not offer refunds. This company operates under the guise of being a "veteran run" organization that is US based. Needless to say I'm very disappointed.

I wish I had looked them up before placing an order. I went through the same problem as many others leaving reviews. They took my money which I paid through paypal on April 19. It was promised the following week. It didn't arrive. I emailed, they said it was "in production and going to quality control by Thurs, then would be shipped and I should have it early the following week." The following week two, three and four, nothing arrived and I got the same runaround each time. I finally contacted paypal because I never received my order almost a month later. Paypal gave them until May 15, and magically my order appeared on May 14. I threw the package in the garbage because I don't want anything from a company driven by Satan, in my house. They gave me the same story through email and phone. If I didn't have paypal as a recourse, I believe I never would have received my order. I thought I was ordering from a family run, veteran's business and wanted to support them. Boy, did I learn a lesson about that.

Do not order from this company. I placed an order for a necklace back in early September for my friends birthday in early November. I did not receive my order in October so I sent them an email asking where the necklace was. They responded and stated they were behind on orders due to supplying chain issues. I explained this item was for a birthday this month and said if I did not receive it by then then I wanted a refund. They said they do not offer refunds or cancellations because their products are specially made to order.When I initially ordered the necklace, there was nothing on their website saying there were delays in orders, I did not expect that I would be waiting two months. Furthermore, the necklace I ordered is not engraved or specifically designed for me in any way, so there is no reason they cannot sell it to someone else. I had to buy another gift for my friend and will be out the money for the necklace. The necklace still hasnt shipped as of today. Serious unethical business practice and they should be looked into.

I placed an order with All Things By Faith on February 27th. After many e-mails to them, my order has only moved to the quality inspection stage allegedly. As of today, I have requested a cancel on my order based on the fact that although this *** based (again allegedly) company refuses cancelations based on all items being custom made, they have made that notion null and void by not meeting their own shipping standards and using Covid etc for delays is simply an excuse for taking your money. This company is NOT a *** it is a bogus company who is hiding behind Christianity to steal good *** money. I wish I would have read these reviews, instead of the sparkling ones on their website that were probably written by them or people paid to write them. DO NOT ORDER FROM THIS COMPANY. They will take your money, never respond to you, and you'll never be able to contact them because their contact number has a mailbox that's always full. Your left emailing and hoping for some sort of response. This company will pay for its sinful ways.

If I could leave negative stars I would. I ordered from this company on August 15th. This is the 1st part of November and I still have not received any of my products. I have sent almost a dozen emails. No phone calls have been returned. I along with many others have gotten the same excuses of a fire and covid exceit has been over 3 months. This company claims to be a *** and veteran old. I am so very disappointed that they use these 2 groups to run and claim validity for this business. Such a great disappointment. I have contacted my bank for a fraudulent claim and hopefully to receive a refund. This is fraudulent. And. I have purchased items and have not received them. Along with others I wish I had read the reviews also. My situation seems to be like many of the others. How can a business stay open and running for this amount of time with this type of customer service or complete lack of business priorities? How can anyone expect to stay in business by collecting money and not giving the promised product? Is there a way we can put all of our claims together and file against them?

Company Does Not Deliver. Beware Nice product but company is either unable or unwilling to make timely delivery of products. My last order was August 21st. Not received. Phones always go to *** responses are from a script. Prior to this order. I placed an order of *** stock on April 18th. Had hoped to received as mothers day gifts for church members. After numerous bogus communications and emails they were received July 21. My August 21 order was omly placed as my Pastor admired my shirt and wanted to purchase one. With much regret I ordered 2 Shirts which their site listed as "In Stock" on August 21 thought I might receive by birthdates In late September. Still waiting, I have a terrible feeling that I may not receive them at all and the company refuses refunds. I hate to file a small claims against them but it's looking as though I have no choice. Doesn't matter if order is large or small they cannot or will not deliver. So sad. They give Christian *** a very bad name.STILL WAITING... DOUBT IF ORDER WILL BE DELIVERED. DON'T WASTE YOUR TIME OR MONEY.

Unfortunately I agree with the other reviewers. I Placed an order on August 30th for 3 hoodies.3 rather expensive hoodies. About 3 weeks later I received 2 of them and I got a email saying my order was fulfilled.Complete. I panicked and immediately responded letting them know I didn’t receive all 3 hoodies. I immediately screenshot my whole order and the one saying that my order was fulfilled after only receiving partial order and explained I hadn’t received the 3rd hoodie. They responded with “ no worries your 3rd item will ship early next week. After 4 plus weeks with nothing I responded again that I was still waiting for my $60.00 hoodie and sent proof of purchase and previous conversations . I received another email response saying “ sorry for the delay , your order is on the way and should arrive in 1-7 days” Well I have been waiting... That was 3,weeks ago and STILL nothing,they have ignored the last 2 emails I have sent out this week wanting tracking of this package since I paid for it. Not happy with them at all and will not be purchasing again. They are expensive and do not honor their merchandise or follow through.

Ordered a simple T-shirt 3/7. It keeps saying it is "processing." It is now 3/24 and no movement. The minute I ordered on 3/7 they charged my credit card. They do not have a 1-800 number. I have called them long distance and usually no one answers and a recorded voice says to leave them an email. I have sent 8 emails to date with no resolution. I finally called (and paid for the long distance call myself) 3/23 and spoke with a woman named, aptly "Faith." I asked her why 14 days later my order has not moved yet I have been charged and where is my T-shirt and tracking number. Faith told me "your order is being shipped this week." Again I looked at my order and it says "processing." I asked her why it takes 14 days to "process" a T-shirt to which she replied vaguely about quality control and some such nonsense. This company, ironically, is a faith-based company...but I am beginning to see they are a scam. I have contacted my credit card company and documented all my emails and telephone calls and my order number. It is now day 15 and a simple T-shirt has never been sent from this "company." FTC needs to be notified about this and I will file a complaint with FTC once I finish this review. Buyer beware...and isn't it a shame that they represent themselves as a faith-based company. Shameful. And illegal.

I would not do business with this company. On April 24 or 26 of 2022 I ordered a tshirt and phone case. After approximately 2 weeks I asked for a shipping update. I was told (via email) that it takes 4 to 15 business days to process. They were beyond that. After another 15 days I asked for a refund. They don't do refunds. Again I was told orders take 4 to 15 business days. On July 19 I received the following email: I am one of the owners here at All Things By Faith, and I first want to deeply apologize for the delay with your order. We have been getting hit with setback after setback. We dont like making excuses, but the struggles are real. We have been hit with COVID, fires, and product shortages over the last 6 months. With that said, we see the light at the end of the tunnel, and have been working tirelessly to get all orders printed, packed and shipped as soon as possible. We ask that you would please pray for us as we work hard to get caught up as soon as we possibly can. On July 13 i received a package stating all products were delivered yet I'm missing one item. I've attempted again for the past 3 weeks to get an answer via email or phone and no one responds, or I get a generic message that I'll get a response, Or, the same message issue above. Do not patronize this company. They claim they a *** run, and allude to *** patriotism. Both are far from truth. Stay away.

On August 18th, I ordered a sterling silver pendant and chain necklace, a pair of sterling silver Christian motif earrings, and a cross T-shirt for a total of $78.31. The order number is unlisted. I received an email on September 2nd stating that my order was heading into Quality Control, and I would be notified when it had shipped. On September 15th, I emailed asking about the shipping status. The same day, the owner replied, detailing company struggles but assuring me that they are working on all orders. On September 26th, I requested an update or a refund. On September 27th, Feb from customer service responded, saying she informed the shipping department to prioritize my order. On October 14th, I again inquired about an update or a refund. On October 17th, Feb indicated she contacted the shipping team once more. On November 4th, I expressed doubts about receiving my order and requested a refund, but received no response. I repeated my request on November 10th and did not even receive an automatic confirmation of my email, unlike previous times. I tried emailing from a different address and received the automated response, but still no follow-up from the company.

I placed my order with All Things By Faith at the end of October 2022. I do not have the exact date because I did not receive the confirmation email as it stated I would. The order was approximately $157. I called within 24 hours looking for my confirmation email left a message and did not receive a call back. I emailed them and two days later I was told they received the order but would not email me the confirmation. They stated they were running behind on production due to a fire next store but they would get on it right away and send me a email with shipping information. Of course this email never came. I have called several times only to receive a message that the mailbox is full. I have emailed them four or five times, I received a confirmation on December 5th that my order was in production, therefore I expected it to be shipping soon. Today is December 20th and I have inquired three times since December 5th looking for the status. No one can give that to me. I messaged them on *** and email them again yesterday Dec. 19th 2022 2x's asking them to cancel my oder. Most of what i ordered were Christmas presents, and 2 shirts to wear Christmas eve! Considering it is December 20th and they still cannot locate my order or give me a status, I know it is very unlikely for me to receive them by Christmas Eve ! So now I have to go out of pocket to replace Christmas gifts at the last minute! And they told me I cannot cancel my order or get a refund! Terrible business practices ! I just want my money back!

This business seems legit based on the web page. IT clearly draws based on faith and using veteran status as promotional. We ordered and paid up front for an item for our mother. IT stated normally process in 5 to 7 business days. I have called and left voice messages as well as 4 emails. I was told they priortized with the shipping department but there is no contact number for shipping. IT seems its one person doing all of the orders. I have asked for the item or a refund but have not got any further response. I dont know if others are getting scammed by this internet business? Please help. Here is some correspondence that has occured. *** www.AllThingsByFaith.com On Wed, Sep 14, 2022 at 10:47 AM *** wrote:We regret we have to reach out again but still no notification of shipping and our mother birthday is in two weeks and we need to buy locally at the *** store if you can ship this week. it was ordered back on august 26th. i am sorry you have had issues in your warehouse but as a customer we also have commitments. Let us know and if you cant meet the order then please refund or i can ask the credit company to do the chargeback.regards.***,808 south *** On Friday, August 26, 2022, 07:03:37 PM CDT, All Things By Faith wrote:

I placed an order on 6-6-2022 in the amount of $112.82. My order number is #***. I still have not received my order. I have emailed them many times and they responded with "We had a fire next door that has set us back". I told them my order was for Christmas gifts. They reassured me that I would have it in time. The last two times I emailed them to let them know I no longer need that order because those items were Christmas gifts and I had to go buy other Christmas gifts. On January 16, 2023 I emailed them again and told them I wanted a refund in the amount of $112.82. They could put it back on my credit card or sent me a check. They responded that they don't give refunds only exchanges if the size is wrong. I don't want their merchandise because it has been so long ago I no longer need them. I want my $112.82 back because I don't feel like they have done what they agreed to. They say they are a *** although it has been almost nine months that they have had my money. and I have not received nothing for my $112.82. I don't feel like that is a *** way of doing business. I have placed orders on amazon, The *** and Chewy and other company's. I received my orders sometimes the next day but no longer than seven to ten days at the very longest. When you contact them, they may say they don't give refunds but since they did not comply with their own agreements that I'm intitled to a refund. I prefer to receive a check because the credit card I used is no longer valid. Please help Thank you

I ordered a tee shirt from All Things by Faith on March 24, 2022 for a friend of mine for her birthday which is on March 30th. I paid $17.34 for an X-large burgundy shirt. I paid by *** card. I received an email back from All Things by Faith with an order number the same day the order was placed. Two-three weeks after that I received an email from the company saying the order was being prepared for shipment. When I placed the order I gave the mailing address of my friend that I bought the shirt for so they would send it directly to her. By the second week of April I called my friend to ask her if she had received anything from All Things by Faith? She said no she had not received anything. I waited another week and called my friend again. She said she still had not received anything. By this time we were in the third week of April. Now I look to get a phone number for all things by faith *** and ***. I called both numbers, the first time I called the voicemail box was full, so I couldn't leave a message. I subsequently called back twice and left a message with my name and phone number. No one ever called back. I then sent an email to them on April 26, 2022. I got a reply from them stating, "their neighbors had a fire and it shut them down for a few days and had set them back. "They will be catching up next week or so". "They will forward my concern to the team to rush the order." And it was signed God Bless Feb. My friend still has not received the shirt. They already took the money from my *** card on March 28, 2022.

On January 22, 2023, I ordered two tshirts, one black short sleeve with a white cross on front, and the other long-sleeved black that says "God Made Me This Way", both size 3x. There is no order #. The short- sleeve one was $17.27 on my *** credit card, and the long-sleeved one was $20.27 put on my Journey credit card. They were gifts and I felt I had given them plenty of time to arrive. IThe occasion was last weekend. It's been almost five weeks! I ordered three tshirts on Amazon three days ago and already received them! So I had to pay more money for tshirts that were not the original ones I wanted for my friend. The company says my shirts are in Quality Control since February 6th. They said they got slammed with a lot of orders, but I don't believe that's right. How could my tshirts be in Quality Control that long? What could they possibly be doing to tshirts that would require that much scrutiny? I want my money refunded or my tshirts in the next five business days. I am moving to another state and will not be able to give them to my friend, unless I pay for the shipping costs to send them. I already gave my friend three other tshirts to replace these. What am I going to do with these two tshirts when, and if, I finally get them after moving? I don't think my request is unreasonable, seeing as how the company said they already have my tshirts and they just need to be shipped. I'd prefer getting the tshirts first, and if that's not possible in the next five business days, then a full refund on both, just to be clear. PLEASE HELP!

On 5/19/22, I ordered the Love The Cross Sterling Silver Ring and paid $26.33. Despite promises, no shipping email arrived. Repeated calls and emails to customer service have been met with full inboxes or automated responses. One response from an owner cited setbacks like COVID, fires, and shortages for delays, asking for patience and prayers. However, the fire excuse was false, and similar complaints are frequent in reviews. Questions about the need to print a ring order have gone unanswered.

Date of Transaction: 12/27/2022 I placed an order online for a Men's T-shirt and a Women's T-shirt. I paid the total amount due of $44.68 USD for these shirts. I received a confirmation email on 12/27/22 with Order #ATBF6868. On 12/28/22 I received another email from the company thanking me for my purchase. As of today's date, I have not received my order. I have contacted this company to inquire about my order's expected delivery date as follows: By email on 1/17/23 with no response; on 1/20/22 with a response stating they're experiencing a large volume of orders and would 'reach out to my team to process shipment of this order.' On 1/22/23 I replied 'ok, thank you.' On 1/23/23 I received a reply thanking me for my patience and understanding; I emailed again on 2/3/23 stating I still don't have my order and asking for a cancellation and refund if they are unable to fulfill it. No reply to this. On 2/10/23 I emailed again requesting an update on my order or otherwise a cancellation. They replied on 2/11/23 apologizing and mentioning difficulties in getting orders out. I responded asking for a specific delivery date. They replied with further apologies. On 2/22/23 and again on 2/23/23 I called the company and received an automated response that the mailbox is full. Copies of the emails are attached. Despite receiving promotional texts from them, my prior order remains unfulfilled. Thank you.

Order placed on 6/13/22 for four 3XL tee shirts from All Things By Faith, charged $99.08 but items not received. Used debit card, payment taken on 6/14/22. Despite 14 messages and various excuses, no resolution. Requested action by 8/13/22, only generic replies received. As of 8/19/22, no contact. Demand for immediate shirt delivery or a full refund. Company's conduct is unacceptable, potentially fraudulent, and they should face consequences.

I ordered (4) costly shirts for my 7 & 11 y/o G-babes on December 1st. The pandemic has brought about financial woes but I really wanted these shirts for Christmas to match the Jordans Id bought them. I only have (1) email however when I try to look my order up on their site to hopefully find out the delivery status it tells me this email is NOT associated with any accounts. The name Have Faith sold me on buying from *** looked forward to my g-babes declaration so to speak of their faith in God & whatever challenges they face in sports, school, etc. After numerous unsuccessful attempts to access my account & purchase info I emailed the company & voiced my concern about (1) inability to access account, (2) no status updates & (3) concerns about delivery by Christmas & oh my mailing address to s P.O. Box was a problem. It is now December 23rd. After Christmas I received a 2-3 liner response Ill get with my shipper. Do you have an alternative address? I travel a lot which is safety reasons for a P.O. Box but if this presented a problem tell me & a physical address could be given. A physical address was provided for GP reasons since there was no response to the question. Ive yet to receive any status updates or the reason I have problems accessing my account with them. I very disappointed & feel betrayed by the company name they use because they are not what it appears to be about. Its going into the week of New Year 2021, the purpose I wanted these shirts for has faded with my opinion of this company. My g-babes will be encouraged to show their faith in their walk & talk, the way it is anyway. I wish I had read the ComplaintsBoard.com reviews 1st. Looking @ reviews on their site its all A+ ratings. From the problems Im having I knew this was a overstatement of reality, I want the company to keep the (4) *** my money. This was a huge disappointment. This company needs to do right by the real reviewers/consumers.

On March 26, 2022 - I purchased 1 ring and one T-shirt on-line, which should have totaled no more than $80. When I received my order confirmation email, I noticed that the order indicated a purchase for 127 rings rather than 1. I replied to the email to alert them that I only ordered 1 ring - not 127. I also sent a message through Messenger. I received an automated response with a link to track my order. I responded that I checked out as a guest and provided my order number and informed them that my order was incorrect.March 28 - I received a response via email and Messenger stating that their jewelry department was informed regarding this matter. I tried calling the phone number listed on the website and in their email. You cannot leave a message because voicemail is full.March 29 - My credit card was charged $3,548.71. I immediately contacted customer service via email and Messenger to inform them about the charged and asked that they resolve ASAP. I received a response via Messenger that my account will be refunded shortly. Then I received several automated responses through Messenger pertaining their return policy. I contacted my bank and filed a dispute for the amount that I was overcharged. I am fine with paying for the original two items I ordered. March 30 - I emailed to inquire about a shipping date. I received a response that all website orders take *** business days to be made since they are custom made. Quality control and shipping then takes 3-7 days.April 3 - I receive an email stating that my order was heading to production and they will email me once my order is sent to Quality Control.April 10 - I received an email stating that my order was heading to quality control and will receive an email once order has shipped.April 19 - I sent another email requesting the status of my order. At this point, I don't know that I'll actually receive my original order. I want the items I ordered, or a refund

I encountered a problem with All Things By Faith after making a purchase on February 12, aiming to utilize a special birthday deal for a friend. Initially, I bought 2 shirts at $28.77 each, then added a promotional shirt for $9.77, expecting the total to be $38.54. This order included 2 short sleeve shirts and one long sleeve baseball shirt. Later, I ordered 2 more shirts for myself at $29.27 each due to a different size, with an additional shirt for $10.77, anticipating the total to be $40.04. Post-payment, my computer shut down, and I couldn't retrieve the order but found an email confirmation. I reached out to the company without a reply. On February 14, I noticed full charges on my bank account without the discounts, totaling $116.07 instead of $58.94. Despite daily calls and emails, there was no response. Finally, on February 22, a representative called, promising to discuss it with their boss and follow up, which didn't happen until February 24. They offered a 25% discount instead of the original deal, which I accepted. Later, they informed me that the baseball shirts were unavailable and refused a refund, despite their error. I've been calling and emailing daily without any response or refund. Now I'm uncertain about how to proceed.

I bought a short sleeve shirt for my husband from an online ad on 2/9/22. The ad led directly to the product where I selected size and color, and entered my payment details. The site then prompted me to add more items, which I found irritating and declined. An offer for a mask appeared, and I accidentally accepted it with no option to remove it from my cart. The site claimed 'Hassle Free Returns,' but I saw no return or refund information. Concerned about an accidental order, I checked my bank statement but saw no charge and left a message at the company's phone number. The following day, my account showed no charge, so I reordered the shirt. However, the next day, I found both orders charged to my account. After repeated calls and messages, I received no response. When I finally got through, a representative named possibly Jane informed me there were no refunds, only store credit, which was unacceptable to me. I was frustrated by the claim of custom-made shirts and the company's lack of customer service.

I placed an order on February 6, 2022 for 3 items. On February 21st I received an email saying my order was heading into quality control and shipping shortly. When I had not heard from them again I emailed them on March 2nd and was told it was still in production. On March 7th I was again told by email the order was heading into production and would be shipping out between that day and early the next week. By March 16th when I still had not received anything or heard from them, I emailed them again and I asked if I could at least change the shipping address as I was moving to another state on April 1st and wanted to make sure I received the package instead of it going to my old address and the new tenants getting my order. They never answered me. I contacted them on *** On March 18th again asking about my order and change of address and was again given the same excuse of my order would be shipping out shortly and they would put a rush on the order. I asked again if I could please change the address and again no answer. I was also informed they do NOT give refunds and only store credit. Why would I want a store credit for a store than never fulfills my order? I will never do business with them again so I am not interested in a store credit. It has been almost two months and I keep getting the same excuse that my order is heading into quality control and shipping shortly, but I receive nothing. All they do is lie to me. I want my money refunded immediately because at this point if they ship that order I will not get it. The new tenants will. I will have paid for someone else to get my items. I am a recent widow and have been through h*** the last four months. I do not need this stress and theft of my limited funds on top of everything else. The order number is ***. If they tell you it is heading into quality control and will be shipping shortly they are lying! This is what I have been told every week for almost two months! Please help! Thank you.