AllBeauty.com’s earns a 1.8-star rating from 26 reviews, showing that the majority of beauty product shoppers are dissatisfied with their purchases.
- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- Unreplied
- With attachments
Unbeatable prices and quick shipping - All Beauty is my go-to for all my beauty needs!
Been using All Beauty for ages now and it's my go-to for all my beauty needs. The prices are just unbeatable, seriously, I don't know how they do it. And the shipping, well, it's pretty quick considering it's coming all the way from the UK. I've never had any issues with my orders, everything arrives in perfect condition. I especially love their selection of fragrances, they have all my favourites and more. The website is super easy to navigate too, which is a big plus for me. I've recommended All Beauty to all my friends and family, and they've all been just as impressed as I am. If you're looking for a reliable and affordable place to shop for all your beauty needs, look no further than All Beauty.
Disappointing Experience with All Beauty: Long Shipping Time and No Product Received
I was so excited to try out All Beauty (allbeauty.com) for my skincare needs, but boy was I disappointed. My experience was the worst ever! I ordered a face cream and it's been a whole month and I'm still waiting for it to arrive. Can you believe it? I don't even need it anymore because I found somewhere else to buy it from.
I mean, come on All Beauty, what's the hold up? I understand that shipping can take some time, but a whole month is just ridiculous. I was really looking forward to trying out this face cream and now I'm left empty-handed.
I don't think I'll be ordering from All Beauty again. The whole experience has left a bad taste in my mouth. I just hope that other people don't have to go through the same thing that I did. It's just not worth it.
Overall, I would not recommend All Beauty to anyone. The shipping time is just too long and it's not worth the hassle. Save yourself the trouble and find somewhere else to buy your skincare products.
Mixed Experience with All Beauty: Great Product Selection and Prices, but Misleading Marketing and Poor Customer Service
I recently signed up for All Beauty's marketing emails, as they advertised a $10 credit for doing so. However, when I received the promo code, it turned out to be fake and invalid. I was disappointed with this misleading marketing tactic, but what really bothered me was that when I reached out to them on Facebook to inquire about it, they refused to answer my messages.
Despite this negative experience, I have to say that All Beauty does have a wide range of beauty products available on their website. From makeup to skincare to haircare, they seem to have it all. I was impressed with the variety of brands they carry, including some that are harder to find in stores.
The prices on All Beauty are also quite competitive, especially when compared to other online beauty retailers. I was able to find some great deals on products that I had been wanting to try for a while. Shipping was also fairly quick, and my order arrived within a few days of placing it.
One thing that I did find frustrating about All Beauty's website was the layout. It can be a bit overwhelming to navigate, especially if you're not sure what you're looking for. I also found that some of the product descriptions were a bit lacking, and I had to do some additional research to figure out exactly what I was buying.
Overall, while I was disappointed with the fake promo code and lack of customer service, I do think that All Beauty has a lot to offer in terms of their product selection and pricing. If you're willing to do a bit of digging, you can find some great deals on high-quality beauty products.
Mixed feelings about All Beauty: Legit products, but fake promo codes and poor customer service
I always buy my stuff from All Beauty (allbeauty.com). They got some good products, but sometimes they advertise with fake promo codes. It's a bummer, but what can you do? Also, they don't give you an option to cancel your order, which is a bit annoying. And don't even get me started on their customer service. It's like talking to a brick wall. But hey, at least the products are legit, right? I hope so, because I don't want to be wasting my money on fake stuff. Overall, All Beauty is okay, but they could definitely improve their customer service and promo code game.
Reliable and Affordable Cosmetics: My Experience with All Beauty
I've been using All Beauty (allbeauty.com) for a long time now, since 2011 to be exact, and I gotta say, it's a pretty good site. They always have top quality cosmetics and I never had any suspicions about the quality or origin of the products. Plus, their delivery is quick and their customer service is responsive.
One thing I really appreciate about All Beauty is that they do price matching. It's a good practice to keep loyal customers, you know? And it's always nice to save a few bucks here and there.
Overall, I'm really happy with my experience with All Beauty. I've never had any major issues and I always get what I ordered. If you're looking for a reliable place to buy cosmetics, I'd definitely recommend giving All Beauty a try.
Trustworthy Beauty Site Review: All Beauty, Cheapsmells.com, and Avoiding Scams
I gotta say, my missus swears by All Beauty. She only orders from them a couple times a year, but every time the stuff is legit and arrives pretty fast. We've had some bad experiences with other sites, like that scammy www.scentmall.org - bunch of dodgy cowboys in Bulgaria, if you ask me. But we've found a safe bet with Cheapsmells.com in Guernsey, Channel Islands. It might cost a bit more, but it's worth it to avoid getting ripped off. Stick with the good guys, I say.
All Beauty: Your One-Stop-Shop for Perfume, Cosmetics, and Skincare at Affordable Prices
I gotta say, I'm a big fan of All Beauty. They got all the fancy perfume brands you could want, and at prices that won't break the bank. And it's not just perfume, they got cosmetics and skincare too. It's like a one-stop-shop for all your beauty needs. And let me tell ya, I've been using this site for a while now and I ain't never been disappointed. They're the real deal, not some shady scam site. Plus, their customer service is top-notch. If you got a problem, they'll sort it out quick. So if you're looking for a reliable place to get your beauty fix, All Beauty is the way to go.
All Beauty Review: Terrible Customer Service and Delivery - Save Your Money
I gotta say, I'm not too impressed with All Beauty. I mean, seriously, what's up with their customer service? It's like they don't even care about their customers. I tried calling them, but nope, no phone number to be found. All you can do is email them, and even then, I'm pretty sure they just send the same email to everyone. And don't even get me started on their delivery. I ordered something for Christmas, and it still hasn't arrived. And what's their excuse? Royal Mail strikes. Yeah, right. I'm starting to think this company is just a big joke. Save yourself the trouble and don't buy from them.
Disappointing Experience with All Beauty: Slow Shipping and Frustrating Customer Support
I gotta say, I was pretty disappointed with my experience with All Beauty. I mean, I ordered some shampoo and it took a whole month to get to me! And don't even get me started on the customer support. It was like talking to a robot half the time, and when I did get a real person, they were obviously reading from a script. It was frustrating, to say the least.
After a bunch of back-and-forth, they finally admitted that my order was lost in transit. Like, why couldn't they have just told me that from the beginning? It was a total waste of time and energy.
Honestly, I wouldn't recommend All Beauty to anyone. There are plenty of other companies out there that actually have real people working in customer support. This whole process was just a mess.
Beware of Allbeauty: My Disastrous Experience with a High-Value Perfume Order
Allbeauty has been my go-to for perfumes for like 3 years now, and I gotta say, I've been pretty happy with them. But let me tell you, my most recent order was a total disaster. I ordered this fancy perfume called Tabit from Tiziana Terenzi, and I paid like ?200+ for it. When the perfume finally arrived, it was in the worst condition ever. The cap had fallen off, the bottle was upside down, and there was perfume everywhere inside the box. It was a total mess, and it was clear that the perfume had been like that for a while. There were stains and oils everywhere, and even the label on the bottle was partly coming off. Some of the letters were even faded! And get this, the perfume was perfectly cellophaned.
I was so shocked when I saw it that I immediately called customer service. I talked to this lady named Florence, and I showed her some pictures of the perfume. But she said they couldn't help me because the invoice wasn't wet. Like, what kind of excuse is that? When I tried to explain more, she got all impatient and rude with me.
I don't know what happened to one of my favorite shops, but they've definitely downgraded to some shady business. I'm still fighting with them about it, but I just want to warn you guys to be careful when you're buying high-value items from Allbeauty.
AllBeauty.com Complaints 16
Unreceived parcel worth of £225 perfumes
I ordered £225 worth of perfumes from All Beauty. The Royal Mail tracking number indicated that the parcel was delivered, accompanied by a photo showing it left outside my door. However, upon my arrival home, there was no parcel. I checked with my neighbors, but they also hadn't seen it. I did not consent to having my parcel left outside or in any safe...
Read full review of AllBeauty.comCustomer service very poor
I placed and paid for my order no.[protected] on 30 July, 2023. The product you delivered was of poor quality and was either out of date or had been incorrectly stored. I sent you photographs and you agreed a could return for a replacement with your courier INPOST. My tracking number for this return is MD000000087853032 and you can see that it has been...
Read full review of AllBeauty.comCaution: Harmful Chemicals in Beauty Products - My Skin Suffered
All Beauty ain't good, man. I ain't got no allergies, but these products messed up my skin real bad. The chemicals in 'em can really hurt ya. Be careful, ya hear?
Is AllBeauty.com Legit?
AllBeauty.com earns a trustworthiness rating of 81%
Highly reliable. Use their services with confidence, yet trust but verify.
We found clear and detailed contact information for AllBeauty.com. The company provides a physical address, 3 phone numbers, and 2 emails, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
AllBeauty.com has received 4 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.
The age of AllBeauty.com's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.
Allbeauty.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Allbeauty.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
AllBeauty.com as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.
Several positive reviews for AllBeauty.com have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.
We looked up AllBeauty.com and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
However ComplaintsBoard has detected that:
- AllBeauty.com's complaint resolution process is inadequate and ineffective. The support team lacks customer service skills, training, and resources, resulting in only 6% of 10 complaints being resolved.
- AllBeauty.com protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
Millions purchase for Christmas
I purchased some millions EAU de toilet for Christmas.
It arrived on time as stated, looked like the real deal, however, the scent was not the genuine article, it’s fake with no shadow of a doubt.
I’m now being given the run around by Allbeaty.
They’ve had the item back for over a week and still not sorted.
They have no interest in sorting the issue.
Desired outcome: All I wanted was to receive the genuine article! Now I just want a refund so I can go to a shop I can trust.
Non delivery of order
I ordered on the 16th of dec 22, got a conformation that evri has my parcel, then on 19/12/22 was told there was a delay? Sound familiar anyone!, I’ve been emailing allbeauty since the 23rd of dec and it’s now the 30th of dec and I still haven’t got a reply from them, supposed to be a 4 day answer wait by allbeauty - well it’s now been 7 days you bunch of incompetent people. Where is my order, I can’t chase evri up because it has to be the sender. Hope the owners/ managers get back to me soon?, I had to buy the gifts again from elsewhere
Desired outcome: Unresolved
Product not delivered-no refund given
On the 13 December 2022 I ordered 2 bottles of perfume and paid an extra £3.95 for next day delivery - a week later I had not received anything so tried to call the number on their website numerous times but it was a recorded message and no one answered - I emailed several times and eventually received a reply from a Brad ? Who said because of the Royal Mail postal strike my parcel is delayed but I didn’t order through them but Evri delivery where I have a tracking no but no delivery date - allbeauty refunded my £3.95 but 2 weeks a day before Xmas- I still have NOT received perfume which was wanted before Xmas for a present - I’ve emailed allbeauty numerous times asking for a refund but have had no reply I’m absolutely furious they have £155 of my money and I have no perfume!
Desired outcome: REFUND of my money £155
Clinique ultra fine eyebrow pencil in muted auburn
I purchased four of the Clinique ultra Fine eyebrow pencils in muted auburn for a total cost of $70.00. However, when they arrived on October 29, 2022 the box contained a correct receipt, but four muted expresso eyebrow pencils. Imagine my surprise to find that despite their error, I am expected to ship them back to England at my expense, for a refund. I have been purchasing skincare and cosmetics online for decades and have never run into such a ridiculous policy! Outrageous!
Desired outcome: I would like to receive a postage page shipping label from this company. Additionally, despite them advertising a Texas address, returns have to go to England. What’s up with that !
Refused to refund a damaged product
Long-term customer of Allbeauty. However, my most recent order went really wrong. I ordered Tabit from Tiziana Terenzi from them, paid £200+. Details of the order:
- Order No: [protected]
- Order Date: 11/05/2022
- Amount Charged: GBP203.95
- Order Arrived: 13/05/2022
The perfume arrived in horrid condition. It was perfectly wrapped, with cellophane and everything. Upon opening the perfume box I was shocked - the bottle cap has been removed and fell to the side, the bottle was placed upside down, the metal nozzle by the side, causing perfume spilled everywhere inside. It was clear that the perfume had been in this condition for a while, because not only there were stains and oils everywhere, the label on the bottle had partly came off (with the brand name "Tiziana Terenzi" and product name "Tabit"), even some letters were faded (!). Needless to say I was beyond shocked. Again this all happened to a perfume that was perfectly cellophaned.
I picked up the phone to contact the customer service immediately. Upon providing the photo images, the Customer Service (Florence) said that they couldn't help as the invoice came with was not wet! And when I tried to explain further, she became impatient and frankly quite rude.
The company's response - "we can confirm the product would not be packaged in the way you are stating you have received the product, furthermore as there is no water damage to any part pf the products packaging or the invoice we would believe this to be a false claim and will not be assisting you further."
Desired outcome: Please refund and stop abusing your customers. Conversation with Florence recorded.
Parcel got missing/ terrible customer service administrator
I ordered 3 perfume sets from allbeauty that costs £125 in total. Royalmail was the courier to deliver the items on the 17th of September. On that day, it has been said that the item has been delivered but it’s nowhere to be found. I have not agreed to deliver it to a safe or neighbour since someone is at home to receive the parcel. During that day, there was also a delivery from other seller thru royalmail which we have received. I contacted royalmail and was told that they will investigate. Contacted allbeauty and Eleanor, who was apparently the customer service administrator said they will investigate and will feedbaxk after 2-5 days. I have waited but no feedbaxk until I emailed yesterday. She told me that they couldn’t help further as royalmail confirmed that it has been delivered and tracked. I tried to explain to her thru email that it hasn’t been received and I checked everywhere, still she doesn’t want to assist further. Lucy one of the customer service agent replied to my email and said that I just need to send a letter of denial of receipt but this Eleanor said that even if I will send a denial of receipt letter, they will not able to help. We’re not going anywhere as she is so hard and cold hearted human being! It so frustrating and disappointing that your money will just go to waste!
Desired outcome: Refund
Missing Parcel
I was away with work and noticed while I was away my parcel was being delivered, I assumed it would be left with a neighbour at best or taken to a royal mail depot... How wrong was I!
Contacted all beauty and spoke to Eleanor who eventually opened an 'investigation' which RM and advised 2-5 days. After 6 days I thought I'll contact them as I'm out of pocket and have no items to then be met by a reply from Brad who is a 'Senior Administrator' that RM advised the item was delivered
So I literally waited 6 days to be told it was delivered which the tracking already stated... No card, no safe place to leave the item... I live on a main road, anything could of happened to the parcel. The only place out of sight would be my bins which I checked as the first place. I asked Brad for the complaints procedure and he didn't even acknowledge it in his reply which speaks leaps and bounds to be honest
I suffer alot with my mental health and this whole thing has made me sick to my stomach since it began and allbeauty couldn't care less
Desired outcome: Refund
Return order didn't refund
My order number is [protected]
I return my order at Nov 11. but until now i didn't get any refund and nobody contact me. I provided the proof of postage receipt, but they just saying I need wait because they need confirm with warehouse. I don't know how long i still need to wait. Maybe there are many two weeks waiting for me.
The Worst experience!
Desired outcome: Get my refund
My parcel worth 300 pounds
What a terrible customer service I received from all beauty. First time customer only order after reading so my good reviews, so my parcel suppose to deliver by royal mail is they knocked the door no one was home so they left calling card for me saying back to delivery office. So I went next day and they cudnt locate the parcel. Advised me to contact allbeauty so I did not get they took week to investigate and than said parcel was delivered. But so we can't help you anymore. But but royal mail and all beauty failed to tell me who they delivered. I as royal mail don't leave calling card if parcel is delivered. No back and forth not I had to open dispute with PayPal as they refused to refund the money or replacement.
Desired outcome: Refund or replacement
paul mitchell flexible style wax works extreme texture
I have used this product for many years and really rate it -but on starting a new tube recently noticed the texture was completely different - very watery - therefore have had to use more than I normally would and the hold useless! What has happened please.
Admitedly I bought this product last year from All Beauty and haven't used it until recently but that should make no difference at all.
I would like to hear your comments please.
customer services
Terrible customer service
1 full week ago today I placed an order with all beauty. When it hadn't arrived by Wednesday I checked delivery status & it said delivery attempt Tuesday & calling card left! No calling card was left & I knew there was no delivery attempt as there was someone home all day! I contacted the delivery company who informed me my package was sent back to Dublin because Allbeauty failed to provide my eircode & phone number. I gave details & they said they will deliver. I contacted All beauty and explained to customer services. The person who I'm still communicating via email has done nothing but stress me out! Still waiting on package. She sent messages saying a calling card was left or should have been left and that they do have my details! If this was the case I would have my package by now. How would they leave a calling card when they couldn't locate my home.
The complaint has been investigated and resolved to the customer's satisfaction.
what a nightmare
I received an order confirmation 2 days after I placed it. I was so excited that the lack of a tracking number did not embarrass me in the slightest.
Two weeks later I decided to check the order status on their website and learned that the items were never dispatched. And also it turned out that the confirmation was sent by mistake and that they weren't planning to ship anything that day. I was so frustrated. They kept my items for no reason because all of them were available. Can't cancel it either. So I have to sit and wait.Oh gosh, what a mess!
They are not listening.
I ordered a small package of their hair products just to try them out. It was approximately 20.00 dollars. Since then I received another package of supplies which I refused and marked the box do not want cancel this order. I have charged over $90.00 for hair products and never received any. I also told them to cancel any further products and they are not listening.
About AllBeauty.com
All Beauty offers a vast selection of beauty products, including skincare, makeup, haircare, fragrance, and more. The company works with some of the most well-known and respected brands in the industry, such as Estée Lauder, Clinique, Dior, and Lancôme, to provide customers with the best possible selection of products.
One of the things that sets All Beauty apart from other online beauty retailers is its commitment to providing exceptional customer service. The company's knowledgeable and friendly customer service team is available to answer any questions or concerns that customers may have, and the company offers a hassle-free returns policy to ensure that customers are completely satisfied with their purchases.
All Beauty also offers free delivery on all orders over a certain amount, making it easy and affordable for customers to get the products they need. The company's website is easy to navigate, with clear and concise product descriptions and images that make it easy for customers to find exactly what they're looking for.
Overall, All Beauty is a top choice for anyone looking for high-quality beauty products at affordable prices. With its vast selection of products, exceptional customer service, and commitment to quality, it's no wonder that All Beauty has become one of the most trusted names in the beauty industry.
Overview of AllBeauty.com complaint handling
-
AllBeauty.com Contacts
-
AllBeauty.com phone numbers+44 144 668 8111+44 144 668 8111Click up if you have successfully reached AllBeauty.com by calling +44 144 668 8111 phone number 1 1 users reported that they have successfully reached AllBeauty.com by calling +44 144 668 8111 phone number Click down if you have unsuccessfully reached AllBeauty.com by calling +44 144 668 8111 phone number 4 4 users reported that they have UNsuccessfully reached AllBeauty.com by calling +44 144 668 8111 phone numberCustomer Service+44 238 023 0333+44 238 023 0333Click up if you have successfully reached AllBeauty.com by calling +44 238 023 0333 phone number 0 0 users reported that they have successfully reached AllBeauty.com by calling +44 238 023 0333 phone number Click down if you have unsuccessfully reached AllBeauty.com by calling +44 238 023 0333 phone number 0 0 users reported that they have UNsuccessfully reached AllBeauty.com by calling +44 238 023 0333 phone numberSalon In Southampton+44 148 172 1221+44 148 172 1221Click up if you have successfully reached AllBeauty.com by calling +44 148 172 1221 phone number 0 0 users reported that they have successfully reached AllBeauty.com by calling +44 148 172 1221 phone number Click down if you have unsuccessfully reached AllBeauty.com by calling +44 148 172 1221 phone number 0 0 users reported that they have UNsuccessfully reached AllBeauty.com by calling +44 148 172 1221 phone numberSalon In Guernsey
-
AllBeauty.com emailsinfo@allbeauty.com100%Confidence score: 100%Supportcustomersupport@allbeauty.com94%Confidence score: 94%supportsupplyus@allbeauty.com86%Confidence score: 86%marketing@allbeauty.com84%Confidence score: 84%marketingsouthampton@allbeauty.com79%Confidence score: 79%affiliates@allbeauty.com78%Confidence score: 78%
-
AllBeauty.com addressUnit 7 Guilberts Industrial Centre, Collings Road, Saint Peter Port, GY11FN, United Kingdom
-
AllBeauty.com social media
-
Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 13, 2024
- View all AllBeauty.com contacts
Our Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.
We have received your comment. Thank you!