Allstate Insurance
Reviews and Complaints

My name is Jeffrey Fisher of 115 Byers Ave Portsmouth VA 23701.I am complaining about a recent accident on 08/11/2018 that I was involved in. I have been with Allstate for over 30 years without any issues whatsoever. The accident was not my fault and the person that hit me was ticketed for failure to illuminate his headlights.My policy has went up 100% because of this

1998 chevy van 1500 and Allstate Insurance Claim.#[protected]
Description of complaint: I was side swiped by an Allstate client which was "cut and dry accident " when they backed out of their drive. I had one estimate on this lower rear panel that is 19x9 inches located just aft of the wheel well, $1465.59 estimate.
Claim was filed and when the allstate estimate arrived it was for $1120.85, however it was broken down into two sections:
Related prior damage adj. $562.23
Total adjustments. $562.23
Net cost of repairs $558.62

The hole only showed up after the impact, so the adjuster indicated it what visible prior to the impact, It was not. The hole opened was a 2x3 inch area right behind the right rear wheel and did not even disturb the wheel well where the mud flap attaches. ( Pictures available ).After talking to some body shops they indicate that the two areas where being treated as two separate repairs--they are all on the same panel, and not of equal damage. The expert body people wondered why the smaller hole was 50% of the estimate. They said to " plug the small hole and weld a new plug in place and then continue with the repair." is more logical. This certainly was not a $562.23 repair with plug and labor about $250.00.

The next problem is Allstate wants the auto started, tear the panel down and then request more funds ( "Any additional damages must be inspected by an Allstate technician while the vehicle is at the shop and torn down, prior to the repairs being completed" ) I work and travel and can not afford to be without an auto while we (body shop and me ) bicker with Allstate. I agreed to correct the hole ( at my expense ) and settle for $870.85 and get the work done at and on my schedule.
I have requested a copy of the adjustment person report ( to the allstate adjuster/ prior and present damage) in order to clear this problem up, ie duplicate charges on labor/painting and other charges to no avail.

I am 81 and my wife 87, is suffering from alzheimer's and was in the auto when struck, on her side of the car. Since then she has worried and apprehensive when in the car. I find it absurd that I have to argue with a large insurance company to get a fair settlement that their client caused. Me putting the car in the shop or renting a car etc is out of the question. In fact I am not even asking for the preexisting condition repair that surfaced due to your clients poor driving but only realistic estimates and settlement of $870.85.

Hello, i called in to check on a supplement payment. An while i never had any trouble before. Everyone is always real helpful i spoke with a rep by the name of Cindy Maldonado in the claim department. Who made it harder for me. Making smart remarks back when I would ask a question just made the call unpleasant from the beginning. Also when going to end the call when I said thanks she just responded mmhhmmm... That's not professional. If that how my call was i can just imagine how customers and other shop that work with yall feel when they get her.

On August 9 my car was involved in a 3 car collision caused by an insured Allstate driver. For two weeks I was without a vehicle while Allstate conducted their investigation. Finally, they accepted full liability and approved of a rental car while my vehicle was being prepared.

Throughout the repair process Allstate continued to try to save money on repairing the damages on vehicle. Allstate continued to overlook a particular item (exhaust replacement) when approving of any supplemental work to be done. The body shop continued to try to get this repair work approved but Allstate did not until the 3rd time submitted by the dealership.

Finally approved on September 18 to replace the muffler. The body shop ordered the part to find out that the part was on back-order from the manufacturer. The part is set to arrive the week of the 8th of October.

My rental car is due to be returned on the 4th of October. Allstate will not extend my rental causing my family and I to be without transportation. This time loss of vehicle from the two weeks in the beginning of August before the rental and this time frame after Oct. 4th has been very draining and negatively impacted my family, my employment and myself.

Allstate has not acted in good faith with my claim and loss of vehicle.

We were informed that Allstate has denied coverage to damages done by a water leak from our dishwasher. On labor day we noticed this problem and notified our agent immediately. I cannot use my kitchen area, we have young kids not able to prepare meals is a big inconvenience. In addition my subfloor may be compromised. Allstate has offered no assistance to remediate and fix this issue and we are told that this is due to owner negligemce. We had no indication of a problem. We are having to replace floor and cabinets and desperately need Allstate to honor there commitment its customers. Waiting to here back from someone with integrity.
Thanks,
Lennon and Andrea Maye.

Allstate Claim:[protected]
An Allstate Policy holder totaled my car end of May. Due to texting and driving. My son was in the car with me, and the young lady just rammed into my back of my car.
The care was totaled. I did everything I had to do. Contact Gap, Contact the Dealer, Contact the Car Insurance.
The communication efforts of James Shaw, the assigned Adjuster was scarce. It took days to return phone calls, and most of my Emails got ignored.
We are in September now, I was under the impression that everything was taken care off. My bank sends me a letter that $160 are still outstanding. I called the GAP insurance, they say ALL state didn't pay the remaining balance.

I call Jim, the Adjuster, he's saying it didn't get paid because of a small discoloration on the passenger seat. That makes no sense to me, because the car was totaled - and a small discoloration can't be worth $160. I'm like ok - and he says for me to go back to the GAP insurance and see if they pay it. So I call Gap again they say NO,
its Allstates bill who needs to pay it.

I call the Adjuster Jim again and I'm loosing it. You have to understand 2 weeks before the car accident which was caused by reckless driving of an Allstate policy holder I had a massive heart attack! I am a single 35 year old mother of two. Now I have to deal with this incompetence - Email back and forth - phone calls here and there for Allstate to tell me 4 months later they didn't pay something because of a small stain! Seriously! I got PTSD from the accident seeing my son being involved. Seeing this lady just ramming into my car.

This is too much. Jim Shaw said 2 weeks ago he would escalate this to his boss. Haven't heard anything from him yet! After balling my eyes out and pouring my heart out. Nothing! He dindn't answer to my last Email either where I send him a copy of the bank paper that the money is still outstanding.

I did not cause the accident. I should not have to pay for this.

Thank you,

Jasmin

I have been lied to, sent from person=to=person, received 2 checks made out to policy holder AND lien holders, promised but didn't receive returned calls, had 1 check reissued requiring policy holders signature AND repair shops, had 2 check reissued for less that promised amount and reissued to repair shop only. Please call [protected] as I am about to start looking for another insurance company.

This is concerning claim #[protected], which was completed through on of your members. I took it to Autoshow collision and repair on Reed Street in Philadelphia, PA. Initially they were very helpful, took my car in right away and then fixed it. However the day I received the car there were issues with the steering wheel and I had to take it back. My car then started shaking driving on the highway, I again took it back and they said they only rebalanced one rear tire and would balance the other. Up until this point I was frustrated but they didn't charge me extra so I didn't mind as much. I then started having issues with my car shaking again and hearing a rattling noise when driving on the highway, took it to AAA for my inspection to find that when Classic collision (the affiliated mechanic shop that was doing all these repairs) replaced my tire rim, they did not replace the band that held the tire pressure sensor and instead DUCT TAPED it on, which was causing all my issues. Not only that, they said that NONE of my tires looked like they've been balanced, and there wasn't even a weight on my new tire rim that was to be balanced in the first place. This was after I spent over $400 in trial-and -error repairs while AAA was trying to figure out what was wrong (this isn't an issue they usually come across). Overall I'm very upset with the mechanic work that was done after a car accident that was at fault of your client.

I drive a 2003 Camry and am actually paying almost double than what I was when I bought the car over 10 years ago. Any accident I have been involved in Allstate catered to the other person and has paid claims that were less than $1000 then put an at fault accident on my record, raised my rates over $70 per month for 3 years! I literally tappeded into the back of someone and did absolutely NO damage to either vehicle, I have pictures to prove it, I sent them Allstate. This lady claimed her trunk didn't close the same as it did before and Allstate stuck me with another at fault accident. I have no idea what was wrong with her trunk but it damn sure wasn't due to me tapping into the back of her. My daughter was hit by someone and that someone actually got a ticket for the accident, Allstate couldn't even win on that one either ! I am completely disgusted with Allstate and their incompetence to actually work for their insured. The policy holder IS NOT in "good hands" with Allstate but whomever is filling a claim against your policy is ! I refuse to pay them another dime and will be filing a complaint with the state of Texas. I strongly encourage any policy holder to find another insurance company because Allstate wants nothing more than to pay for things they don't have too and raise your rates! And I WAS paying double for my monthly premium without any tickets OR accidents! Such a ripoff and complete scam !

2010-2016 a premium was collected for my sons car which was bundled with mine. The policy was opened by an Allstate agent in Dallas owned by Sean Howey
I phoned to cancel my sons car when he sold it and they informed me it wasn't insured
Because it was registered in CA (the car was bought and registered in CA when I opened the policy; Allstate was aware and charged me premium over six years)
I would like a refund

willis avenue collision inc.
933 willis avenue
albertson, ny 11507
tel. 516-746-4466
fax 516-747-4863
e-mail [protected]@yahoo.com

3/22/2018
allstate corporate office
mr. thomas wilson
2775 sanders rd
northbrook, il 60062
re: directive reppresantative acknolegement
claim # [protected]
claimant: porcaro carollyn
mr. wilson,
may this serve as a formal complaint concerning the unfair, good faith, inlegal and impediment practices being used by the local allstate claims office claims processing management team in the handling of the claim process.
not only the practices used are in violation of the new york state department of insurance laws as well as of the local civil laws for witch allstate insurance may be very well be found in violation and fined accordingly.
note: we provided the claim's representative with the signed designated representative authorization that assigns us to act on behalf on the vehicle's owner, provided the loss taker with all the loss and claim information as secured from the claimant, also requested us to be the primary contact about the claim in general along with the request to provide the liability commitment and call us to set the field inspection at our shop accordingly.
today we followed up on the status of the liability and inspection, you team members lina & heitley aldertiaria insisted that the claimant must call to give recorded statement.
we pointed out that the full statement was in fact already provided accordingly by us the "d.r." ms. heitley continued to insist demanding the call from the claimant, also checked with supervisor and claims that without the claimant's call will not proceed with the claim i asked for the supervisor's name she refused to provide it to me ending the call.
this appears to be a common practice used by the claims department intended for the sole purpose to steer our customers to a drive-in facility, drp shop and or secure photos to process a photo estimation of which we have lots of prove for being non-complying, not cost effective, misleading and much more.
we urge that your office investigate and or follow up as necessary with the intent to resolve the herein matter a.s.a.p. including replying to my complaint accordingly.
feel free to contact me should you need additional information or have questions.
thank you in advance for your cooperation.

dominick lopresti
willis ave collision
933 willis avenue
albertson, ny 11507
516-746-4466 ph
[protected] fax
[protected]@willisavecollision.com

To Whom it may concern:
I am writing this complaint against Allstate Agent Herb Brinskelle 0B1625, 1030 N. Rogers Ln., Raleigh, NC 27610. On August 6, 2018, I went in the office to make two payments. The first an Allstate Account [protected] and the other a third party account with The Hartford [protected]. The problem occurred when paying on The Hartford account. The agent Diane had accepted the payment until I asked for a receipt. She asked the office manager about it and he stated that I could MAIL IT myself. I replied that I have paid on this policy before through an Allstate agents. The office manager sent me to agent Herb Brinskelle. He stated that he would back the office manager and I should go back to all the other ALLSTATE Agents that helped me in the passed. This agent is not my agent, however he is the closest for me to use.
I am a 40 year client with Allstate. I felt that this office did not want to help me with this situation because I did not purchase it through them (they were not my main agent). I am writing this complaint after consults with several other insurance brokers on this matter. They do agree that I could have mailed it myself, but this office should have offered more assistance. And you should never advise a client to go somewhere else. I will NEVER EVER go to this office again.
Please advise myself and this office of the best way to handle in the future!

Stephen Johnson

Good morning. My name is Brandy Guidry and my claim # is [protected]. I have been a customer of Allstate for quite sometime and loved the company. I pay my account as I am suppose to and had no idea when In my time of need and despair I would be treated so unfairly by Allstate. I have 4 children one whom has a Traumatic Brain Injury and home has been turned upside down. This matter saddens me that I am at a point where I have to take my concerns this far. I reported a Property Claim (Renters) on August 1, 2018. I have gone back and forth with a person name Mr. Paul Pleasant with claims investigations about completing my claim. He originally asked me to verify my whereabouts, he stated that he called the Avenue Hotel and information was given to him by a worker who no longer works at the hotel, I don't know what exactly was said to him because I was not aware of the phone call because I was not on that phone call he placed to the hotel was placed without my knowledge. Upon making several attempts to contact him and his Supervisor Mr. Donald Williams for 2 days we received a call back from the supervisor Tuesday August 21 and it was explained to him that Mr. Pleasant wanted me to verify my whereabouts and I asked his supervisor Mr. Donald would calling on a conference call to the Hotel be sufficient to prove my whereabouts, Donald stated yes that would be suffice. Upon talking to Mr.Pleasant on August 22 stating that there was a call to Mr. Donald and he stated that calling on a conference call to the Hotel would be sufficient to prove my whereabouts Mr. Pleasant also agreed that that would be sufficient . The call was placed on August 24 on a recorded conference call with him on the line and on the recorded phone call the Supervisor of the Hotel in Los Angeles verified my whereabouts at the time which then verified my whereabouts. I am baffled at the fact that I have been calling him and his Supervisor since Wednesday evening August 29 and have not gotten a call back until yesterday September 4. As of today September 5, 2018 my claim has not yet been approved when his Supervisor Donald Williams as well as himself Mr. Pleasant stated that the conference call would be suffice the hotel verified my stay which they did. After my whereabouts were verified he moved on now to something else. He asked about the flight and I am baffled to the fact of him asking how I got to the Hotel in LA which has no bearings on my claim on how I got there as long as my whereabouts were verified which the Hotel has already verified to him my whereabouts. I am asking that my claim be approved based on the information provided by the hotel supervisor verifying my whereabouts. I am not getting any returned phone calls from either of them until at least 2-3 days later or until I call my agent to see what's going on are the supervisor My agent Brent Rotto whom I informed about this situation and said that I would be cancelling my insurance because I have never in all my life been treated this way and due to me feeling targeted against and treated very harsh and the unprofessionalism that I am experiencing with Allstate, Brent stated that he would try and call Mr. Pleasant and his supervisor Donald to try and rectify the matter before I cancel and he also experienced the no return phone calls for 2 days. He said he understood my frustration and didn't understand why I was going thru all this trouble to get a claim approved. I am stating again that my claim be approved based on the information provided by the hotel supervisor verifying my whereabouts.

My son had an accident at the end of May. It was found not to be his fault. Body work was completed and then a front end alignment was being done to to being hit in tire. Upon looking at front end mechanic found damage to the mechanics of front driver's side. Throughout this process I was told that if any damge was found after claim to submit an auto supplement claim in which I did on July 26. I have since had to pay out of pocket the amount sent in due to the non safe drivability of the car. I have been a member of allstate for a long time and customer service has been terrible. I have called and called ( Ciara Wilson)(David Hill) and keep getting the run around. What good is having insurance if it doesn't work when you need it. Good hands my tail.

I have had Allstate auto/home for 11 yrs. I live in a town home in Louisville, Colorado. Louisville experienced a wind & hail storm a few months ago; breaking a bedroom window and roofs needing replaced. I was told to contact my insurance: Allstate and file a claim against my H06 policy to help cover the cost of $4, 565 assessed to each town home unit per the Lot Assessment letter. I was told this coverage is standard in Colorado. The Allstate office in Louisville just informed me they did not put this 'coverage' in my policy. They should have; I live in a town home. They said the coverage is extra fees a month. I was just contacted by Allstate to go over my policies; which I haven't had anyone do that in well over 6 yrs. I am beyond myself and I am NOT in Good Hands with Allstate. Allstate said they can not help me. I have been a customer for 11 yrs; paying my dues. I now am responsible for $4, 565 Lot Assessment cost. Help.

We have been dealing with AllState since last November, 2017. patient name is Lankford policy # 55-AV882534. After making inquiries for the first claim, it was immediately denied. We submitted an appeal on 12/7/17 and had to continue call for any kind of update. We were told over and over again that their internal policies state that they have 60 days to make and report their decision on the claim. Of course, on day 60 I had to force a response. They suddenly needed documentation from the hopsital, which they never requested until I pushed them. I called the hospital myself and had them to provide all of the documentation they requested. Again, I had to forced the issue until we the first appeal was denied. Their main reason for the 1st appeal denial was because the emergnecy room doc reported that he "chopped on his toe on a daily basis and poured honey on it." Obviously a language issue with the doctor. We had told them he "cut his toe and used Medihoney ( a wound care ointment prescribed from his podiatrist) . Also claiming that cutting his tow while walking on the deck wasn't an accident. We submitted our 2nd appeal on 5/15/18 debunking all of their silly reasons for denial. We waited the required 60 days and it took 2 weeks more, reporting them to BBB and our states Insurance Commission to get a response. So... nearly 3 months after out 5/15/18 submission they suddenly need more documentation. No telling where they are with this now even though we've signed all the papers weeks ago AND I had already submitted everything that they are asking for. They never even looked at the appeal until I started pushing them and reporting them to other agencies. Additionally, if you are diabetic, they are useless and you are throwing away your money. My boyfriend cut his to accidently... they are saying that it's NOT an accident because he has diabetes and they won't cover it... I'm in arguments with them that his diabetes did NOT cause the cut or the infection. Ridiculous! So 15 weeks into THEIR supposed 60 day process we are still waiting. They will use every excuse not to pay a claim and to stall and delay, hoping that you will go away. Not happening.

To Corporate Officials of Allstate Insurance Company
Cc: Kimberly Butler, Jaccola Deal, Carmellia Clark, Aroyo Phillips, and James Mueller

Claim Number: [protected]

Complaint:

I was very happy to speak with Corporate today in regards to this claim and the urgency on them to try to get this matter resolved. However, I must follow up with a response that needs to be heard by Corporate and should be handled internally. This claim has made Allstate Insurance legitimate business interest put on the forefront of a Virginia Bureau of Insurance complaint and also hurts the integrity of the business that its employees are expected to adhere to. On June 27, 2018, Mr. Pham was driving Tinh Le vehicle which is insured by Allstate and turned into my lane and caused an accident off of Volvo Parkway and Progressive Drive near its intesection. Initially Ms. Phillips denied liability on behalf of your insured. AFter numerous phone calls and discussions surrounding the police report. Jaccola Deal, which is Ms. Phillips supervisor, took the bold move of overturning Ms. Phillips decision and ruled that liability was clearly against their insured and that they would be resolving the claim. Allstate reimbursed my insurance company USAA for the property damage to my wife vehicle. Also agreed upon was 475 for pain and suffering. Also reasonable costs of my hospital visit which had to be reviewed for payment. Ms. Deal made several different deadlines on when she anticipated the claim to be resolved. The phone call of the oral and written settlement agreement can be heard by click this link of the entire phone call. The phone calls was also uploaded to the Virginia Bureau of Insurance website and also sent to Carmellia Clark, the SIU invesigator assigned to investigate the claim. The second phone call with Jacolla deal finishing up details of the settlement agreement before signing the release. Click link to hear call https://youtu.be/tYCkCYTGvtw
Posted By: Submitter Posted On: 08-20-2018
Liability and Settlement phone call. It is two calls. The first call ended abruptly and the second phone call discussing all aspects of the settlement. This is the beginning of first phone call is attached to this youtube link https://youtu.be/FLbCLeJv3gs

Oral Contracts in the Commonwealth of Virginia. ... In the Commonwealth of Virginia, oral contracts are enforceable unless they conflict with the Virginia Statue of Frauds. Oral contracts are valid, lawfully-binding contracts, but they can be difficult to prove- especially when there is a dispute. An oral contract is a spoken agreement between two or more individuals that includes an offer, an acceptance, and consideration represented by the exchange of money, property, or the promise to do something or refrain from doing something. In the Commonwealth of Virginia, oral contracts are enforceable unless they conflict with the Virginia Statue of Frauds. Oral contracts are valid, lawfully-binding contracts, but they can be difficult to prove- especially when there is a dispute. Any and all documentation related to an oral contract must be preserved to have some tangible evidence of the contract existing. Even something as simple as a sticky note stating a monetary transaction or meeting related to the agreement can provide tangible evidence. Merle Rutledge has provided Allstate with the tangible evidence in the way of a phone call of the terms and conditions of the settlement agreement.

Carmellia Clark knowingly, wrecklessly, and with gross negligence decided to breach the settlement agreement that had been signed and money turned over in exchange to the terms of that agreement by Jaccola Deal. Carmellia Clark is probably the worse representative that lacks any kind of integrity to allow to continue to be your SIU investigator. No investigator would put their own wants before the legitimate interest of her employer which is Allstate. She has no business working in any insurance industry and her actions during this claim can be used against her in any future legal proceedings that she may take part in. It also shows that Allstate should review any files that she is currently investigating and reassign them to seasoned investigator that has a ethical backbone and doesnt put their insured and policy holders, to include Allstate Business interest in peril. She is not fit for her employment through allstate because of her actions in this claim. She lacks the common sense to know, what a kindergarterner would know, that once you entered into a settlement agreement then you are held by those terms and any breach can lead to catastrophic consequences for your insured because of her actions. It also puts Allstate in an unfavorable light with all those that they swore to potect by opening them up and exposing a 100 percent bad faith claim, unfair claims settlement violations, breachof contract, material misrepresentations, and more. She also can not look law enforcement that she works with in the face knowing that she took an insured with the only interest in not being held accountable word over a police officer. I should also note that thepolice officer JT Bigelow gave a recorded statement which lead to Jaccola Deal overturning her decision.

Moreover, Carmellia Clark would give me a call on 8/20/2018 which showed her complete lack of care at all for her actions. By the time your corporate officials listen to this call, I am sure your mouths would drop at the wreckless handling of this claim and even Mr. Rutledge reminded her that it was a signed settlement agreement that Allstate would be breaching. Her response to that you can hear for yourself as follow through this youtube link. The denial call by SIU Allstate investigator Carmellia Clark youtube link is as follow https://youtu.be/H0NoFAvkxYQ . As you listen to this call and given the information that I provided in the previous e-mail. Do you think she should really keep her job after that and her response to the denial was that she reinvestigated an already settled claim. She makes nomention of any fraud done by Mr. Rutledge. She also says she came up with her decision over a dedicated police oficer in Chesapeake, Va because your insured was adamant that both parties was changing lanes. However, the police report says differently.

Furthermore, I understand Ms. Phillips may have not liked having her decision overturned. In my opinion, she went behind Ms. Deal back and gave the file to Carmellia Clark to figure out a way to deny the claim. Even though Ms. Phillips had knowledge that the claim had already been setled and the terms and conditions of that settlement had already been entered into. Now this leaves your insured having to pay the additional expense on a completely unwarranted SIU investigation and now the policy holder and Allstate face a 100 percent certain breach of contract and other causes of actions over Ms. Clark and Ms. Phillips actions. If you listen to the recorded calls while Ms. Phillips was handling the claim. She was denying the claim before even letting Jaccola Deal know about her decision. Each time talking to Jaccola Deal after getting a denial from Ms. Phillips of the claim while it was still being reviewed. Ms Deal was alerted to the denial calls by Mr. Rutledge and had to reiterate to Merle Rutledge that she had not made a decision on the claim as of yet and to stay patient. If you would like to hear how Ms. Phillip denied the claim after it had been reviewed by Jesse Mueller and he was compelled enough to send the claim back for review on the reasons for denial and thats when Jaccola Deal took over. Please note Jaccola Deal is in possession of those calls by Ms. Phillips and it was attached to the claim file just like the ones I inserted into this letter.

I use to be a customer of Allstate and my mother still is. We have always gotten very professional services and even when past SIU investigators that had integrity like Matt Otis and others that would not make such a mistake. We felt we was in good hands and the reason for accepting or denying a claim was based off coverages and not fraud. Also Ms Phillip failed to return my calls or emails and even Ms. Deal and Ms. Butler can corroberate that I complain constantly about Phillips not responding even after the claim was settled by Jaccola Deal. Jaccola Deal should have never kept the file in Phillips hands after she was made aware by Mr. Rutledge of the complaints and faiure to communicate with him about the proper status of the claim after liability had been decided and a settlement had been reached.

Kimberly Butler has always been professional with me and was my main point of contact after the settlement had been signed and was fulfilling the terms of the agreement. She is a true professional.

James Mueller has always shown me respect, courtesy, and showed the dedication that Allstate needs in its representation with fair and unbias claims handling.

Jaccola Deal has my respect. However, if she knew about the ethics violations and the breach of the settlement agreement and did notspeak up then she should be held accoutable as well. She is a Supervisor and has a duty to make sure Allstate business interests are held above her own personal interest. This situation on her responsibilit is left to your internal channels.

Carmellia Clark should be fired, retrained, and any files she is handling should be turned over to be reviewed by someone else. She has no business in insurance as an investigator or a claims adjuster. There is no excuse after listening to that phone call on why she still has a job.

Carmellia Clark supervisor was also aware of Carellia Clark and her handling of the claim. If she lacked the common sense to stop the violations and putting Allstate in legal jeopardy along with their own policy holder then she does not need to be in any leadership position and should be demoted immediately. There needs to be an example set that such conduct will not be tolerated. Insurance fraud occurs when an insurance company, agent, adjuster like the allegations listed against particular Allstate employees, or consumer commits a deliberate deception in order to obtain an illegitimate gain. It can occur during the process of buying, using, selling or underwriting insurance. Insurance fraud may fall into different categories from individuals committing fraud against consumers to individuals committing fraud against insurance companies. Insurance fraud, estimated at over a hundred billion dollars per year, not only imposes costs on insurance companies and threatens their competitiveness and future viability, but it is also financially damaging to consumers and detrimental to the economy and society as a whole.

Aroyolla Phillips went behind her supervisor back and lead this retaliatory investigation and conspired with Carmellia Clark to start an investigation in which the claim was settled and no fraud was alleged or had occured in the resolution of this above captioned claim. Her breaking chain of command should not be tolerated. It was disrespectful to all parties involved in this matter.

However, Virginia Codes § 64.2-709. Nonjudicial settlement agreements.and § 8.01-576.11. Effect of written settlement agreement.
If the parties reach a settlement and execute a written agreement disposing of the dispute, the agreement is enforceable in the same manner as any other written contract. Upon request of all parties and consistent with law and public policy, the court shall incorporate the written agreement into the terms of its final decree disposing of a case.

Even further a friend in Richmond that is a lawyer has a website dedicated to written and oral agreements and how they can be enforced as follow. CONTRACT LAW: WHAT IS THE STATUTE OF FRAUDS IN VIRGINIA?
The Statute of Frauds in Virginia is quite simply a provision to identify specific instances where a written contract is required. In other words, the Virginia legislature has determined that an oral agreement will not be enforceable in certain instances. Virginia is not unique in this regard. The purpose of the statute of frauds is "…to prevent the setting up of pretended agreements and then supporting them by perjury." Reynolds v. Dixon, 187 Va. 101, 46 S.E.2d 6 (1948).

WRITTEN VS. VERBAL CONTRACTS
There are situations where a written contract is not necessary, it may be recommended, but it is not required to be enforceable in a Virginia court. For example, let's say your lawnmower breaks down, and you don't have the money to purchase a new one. You make an offer to your neighbor: if he lets you borrow his lawnmower to mow your lawn, you will also mow his lawn until you are able to get a new one. There does not need to be a contract in place for this to be enforceable, but some evidence of the agreement would be helpful - even a post-it note. Breach of contract is very hard to prove in court without documentation. If you are not sure the agreement would be upheld, then first, reconsider whether you want to make it, and second write the agreement down and make sure both parties sign.

The Statute of Frauds sets forth that certain agreements must be in writing; otherwise they will not be enforceable. A few examples include but are not limited to any real estate purchase; a real estate lease if it will last longer than one year; any agreement that is not to be performed within a year; any agreement that promises to answer for the debt, default or damages of another; any agreement made upon consideration of marriage. Here is an example of an unenforceable agreement: your father verbally promised to give you the family vacation home if you were able to finish college with a specific grade point average. You worked hard to achieve and exceed this goal, but upon graduation, your father retracts his promise. The agreement is not enforceable without a contract because it is a real estate transaction. Again, if you have doubts about the validity of an agreement, first reconsider your position, and if you move forward, make a formal agreement that is signed and dated by both parties.

BUSINESS CONTRACTS
There are additional requirements in terms of business transactions, as noted in Virginia Code § 8.2-201. A contract for the sale of goods worth $500.00 or more is not enforceable without a written agreement that has been signed by the party against whom enforcement is sought. There are some instances when a contract will be upheld without a written contract; however, the opposing party must, first, admit that there was a contract, and, second, provide the quantity of goods contracted. A written agreement is always the more reliable option.

IS THIS CONTRACT ENFORCEABLE IN VIRGINIA?
If in doubt, write it out. A written agreement is not necessarily a lengthy document describing every minutia of an agreement. An enforceable contract may very well have both written and unwritten terms. Please contact our office if you are questioning the validity of a contract to which you are currently committed; furthermore, if you are intending to enter an agreement, contact our office to help you create a contract that will thoroughly protect your interests.

Business Law | Richmond, Virginia Breach of Contract Attorney | Ryan C. Young

In conclusion, Allstate corporate is doing the right thing so far and should make sure its known for honoring the terms of settlement agreements and to do the right thing in resolving this matter. I am so sorry that your representation and employees created a mess for the claimant, the policy holder, and the legitimate business interest of the company. As I run for office, issues like this complaint will get my attention to make sure others are not done the same way. We expect all parties to uphold their end of the agreement. Without this verbal and written agreement that I have tangible evidence to prove. I feel sorry for those that dont and refuse the technology to record their conversations. To Allstate Corporate show us that we are truly in good hands and fulfill its obligations once again.

Thank you for your time and reading this letter Allstate corporate,

Merle T. Rutledge Jr
5999 Riviera Arch
Virginia Beach, Va 23464

stefanie lawrence claim# [protected]
I have had a horrible experience with allstate in alabama. not been in good hands. employees been rude & not been caring at all! mainly calessa small in birmingham, alabama office.
name: stefanie lawrence
claim# [protected]
subject; last plea before I move on with my attorney who has agreed to take on my case all this is over $2, 700 and I want this nightmare to be over! but not gonna settle without my dentures paid!
im not insured with allstate but my mom, stepdad &I was in car wreck 8-3-17 driver at fault was insured with allstate &they gave us hell since day 1. my moms buick lacrosse was totaled & they took their time getting her a rental & tried to put her in hyundai small compact car which was not equivalent to hers. we explained they were both 6' & couldn't fit in small car but still insisted so they could save money! then we were basically called a liar on more than one occasion by the rude adjuster! it was bad wreck &my dentures got broke, I told adjuster right away she had it down on the claim. then about year later she tells me she doesn't have any way to prove they were broke because there wasn't any damage to my mouth on hospital report. I told her breaking dentures & real teeth is totally different, your not going to have swelling &bleeding like you do with teeth. I even offered to mail her my broke dentures! then my stepdad passed away 12-23-17 so allstate denied paying his hospital bills from the wreck! are you kidding me? like we got enough to deal with to have to worry about that but of course she showed no sympathy or compassion! my mom is 76 & got so upset & stressed the way calessa small talkied to her & treated her & we're pretty sure that is what caused my mom to have a stroke months after the wreck! also my stepdad got a brain pleed of wreck something else were pretty sure moved his death up closer! list goes on! it has been a nightmare dealing with allstate! definitely not in good hands! so we're really to close this chapter in our life if allstate agrees to pay me not just the $1, 400 they offered me for time & suffering but also pays me to replace my dentures for $2, 700. I will wait to see if I hear back from someone from allstate before I move ahead with my attorney not calessa small. i've already told her supervisor I did not wont to deal with her any longer yet she still was the one to keep contacting me! i'd rather be contacted by email.
thank you,
stefanie lawrence
[protected]@gmail.com
phone# [protected]

Antoinette Banks
Policy # [protected]
Claim # [protected]

I initially switched to Allstate in 2017 through an agent in Chicago, Illinois (The Jack Hallberg Sr., Agency - Chicago, Illinois) to mirror my previous insurance policy. (Full coverage, uninsured/underinsured motorists, $500 deductible, medical insurance coverage for driver, rental reimbursement and to remove roadside assistance.) - this was not done.

On June 29, 2018 I was broadsided by a driver on 10th NW & Spring Street NW in Atlanta, Georgia. The individual accessed the damage and fled the scene. I called 911 for the police to file a report and then contacted Allstate. Explained that the intersection has cameras. The adjuster should request the footage. I spoke with Cornelius Hopper later that day and explained the same to Mr. Hopper.

On June 30th I called the Atlanta Police Dept. (APD) and requested the footage. The officer that answered the phone advised that the only way the footage can be obtained is through an attorney or the insurance company. I called Mr. Hopper back and provided this information.

On June 30th I wrote to Domino's Pizza and to Chevron Gas Station requesting footage from their cameras for that day and timeframe. Chevron replied that they would review the cameras from their pumps, but neve4r returned my call. I gave this same information to Mr. Hopper as well.

On or about July 15th Mr. Hopper called and asked if I could go to APD and retrieve the police report. Mr. Hopper advised that there had been a breach of the APD system and they were slow with responding to police report requests. I traveled to the CNN Center Zone 5 of the APD to request my report. The officer at the window stated the officer who took my report had completed it, but had not filed it. This day, the officer who took my report (G. Carmona Jr.) was off that day and could not been reached to question why it had not been filed. I called Mr. Hopper back to advise him of the delay and to give him the number provided to me for the Records Request Dept. for him to request the camera footage.

On July 24th I contacted APD Zone 5 and checked the status of the police report. I was advised the report would be available within a day or so. I emailed Mr. Hopper to this fact and received a phone call from him a little while later. Mr. Hopper advised he did in fact have the police report and it specified that this accident was indeed a hit and run. Mr. Hopper then advised that since my policy did not have uninsured property damage that I would have to pay the $1000.00 deductible. Mr. Hopper did state to me during a previous call that my deductible was $1000.00. At this point, I was VERY agitated because this was yet again another issue of my policy that the Hallberg Agency failed to add onto my policy. (Hallberg failed to respond to emails, text messages or phone calls.)

I ended my phone call with Mr. Hopper and called another Allstate agency in Calumet City, Illinois and requested my policy be revised. (The Louis Dodd Agency). I spoke with Ms. Earnestine add rental reimbursement and medical coverage for the driver. I then requested the uninsured property damage be added. Ms. Earnestine advised that I needed to speak with Mr. Dodd. Mr. Dodd stated that Illinois does not add that coverage when you have full coverage insurance and provided an email with same. He advised that Mr. Hopper had given me erroneous information to this.

On July 30th I went to the Georgia Dept. of Public Safety building located in Atlanta, Georgia to submit a request for the camera footage of the accident. I was still trying to get the license plate information of the individual who ran into me and fled the scene. The request was returned to me via email stating APD / Dept. of Public Safety was unable to provide this footage because footage is only available for 14 days. After 14 days the footage is recorded over.

On July 30th I sent a series of angry tweets out on Twitter and an email to Mr. Hopper stating my disdain for the way my claim was handled and the lack of enthusiasm to assist me in locating the individual that hit my vehicle. I believed that I had been wronged yet again by the agency that was supposed to have my best interest at heart. I received a tweet back from Allstate Cares that requested all my information to look into my concerns and provide a resolution. I responded to Allstate Cares via Twitter with everything listed in this letter. I failed to get a response until August 1st, where the tweet stated someone would respond to me and that it had been routed to the correct department to complete and resolve.

On August 2nd, I receive a phone call from the adjuster, Mr. Hopper. He replied to me with I am responding to your complaint on social media. I am calling to ensure you that everything was done correctly and in a timely manner…..at this point I interrupted Mr. Hopper to explain that how does Allstate resolve an issue with having the VERY PERSON that the issue is regarding to call and "resolve" it. That is inappropriate. I ended the call.

I do not understand how Allstate thought this was the correct way to fix an issue that stemmed from the very person that help facilitate the problem. I feel disrespected and disregarded! This behavior that I have experienced from Allstate has been disconcerting to say the least. I would like an apology as well as my vehicle repaired without me having to pay the $1000.00 deductible, as well as monies for my suffering. I have been fighting to find the individual who hit my vehicle and fled the scene.

If my wishes cannot be met via this complaint, I have no choice then to enlist the assistance of a licensed attorney and file a civil lawsuit against Allstate for their egregious handling of my claim.

Sincerely,
Antoinette Banks

We were led to believe that we were insured. In the meantime, I called the 1800 number Allstate Back Office, on Aug 3rd, faxed my DMV Suspension letter to them, and a Customer Service assured me the proof of insurance letter was sent to NY DMV and would post in 24-72 hours, that was last Friday. This Customer Service Agent in Idaho made a mistake too by telling me we were in the clear and there is nothing more to do on our end. It seemed we were in the clear.

This morning, we double checked with NY DMV and our car has been suspended.

This is very surprising that no one caught this in the local office, or in the Corporate office. The Call Center Agent in North Carolina said we can't be insured in NY with an IL policy. This was the 1st we have heard of such conflict, and many contacts with your office and the Corporate office.

We lease the car through a dealer in NY and need the car to be registered in NY unfortunately. How did this slip through so many cracks?

Today, we canceled the policy with someone out of a North Carolina based call center and only received a partial refund, which is not accurate since were never covered. . I want Allstate to pay for the full amount since this was 100% Allstate's mistake. Please send us a check.

The time wasted uncovering Allstate's mistake and the stress caused by this huge mistake can never be reimbursed.