Alpha Imports NY’s earns a 2.6-star rating from 5 reviews, showing that the majority of gemstone and jewelry enthusiasts are somewhat satisfied with their purchases.
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customer service
These people are extremely rude!
I called wanting to buy some 2.9mm and 2mm diamonds from them and the guy that answered was extremely rude. He tells me, "you can only order online." I go on their website and it says, "walk ins are welcome, as long as u have a scheduled appointment." I tell him that, and he gets real condescending and [censored]y.
I urge people not to do business with these people. Also, i've read many comments saying that they send you lower grade items than described on their website.
I will make sure everyone that I know, never buys anything off these people!
The complaint has been investigated and resolved to the customer's satisfaction.
Your satisfaction is only priority Alpha has...
We want to provide smile on all our friends, our customers
Looking forward serving you soon
Sincerely
Alpha Team
false shipping advertisement
I order jewelry for many local dignitaries and celebrities and sometimes I like to try a new jeweler. I have tried this company twice just to make sure the situation was not a one time problem. Upon ordering, I chose 2 day shipping and it has now been 5 days with no shipping confirmation and their website indicates it is still being processed. This is the same scenario that happened before and when trying to reach them, they either say it has been shipped (even though it has not been) or they do not answer the phone. The only way to deal with them if your item is not shipped is to start a dispute through Pay Pal or do a charge back on your credit card. You may be out of luck with shipping charges but if you can prove that they did not ship when they said it would be shipped, Pay Pal says they will fight for your shipping charges.
After you have made a complaint here, this company will contract someone to rebut your complaint by posting here or simply sign up under a new email address. No need to get huffy with them as they simply do not care and will continue doing their business as usual. If you have another jeweler, go their first unless you have enough time to wait for item to arrive. Be reminded that Pay Pal must be notified within a few days of the transaction date.
Good luck with your endeavors.
Regards,
One consumer to another
rude and utterly unreasonable
I saw the product on the website of alpha imports(canary diamonds) for 187 dollars per carat.
I called them up and i was told the same product is available on the phone for 250 dollars per carat .
I showed my dismay so the gentleman on the other line told me well that is the way we do our business.
Very terrible with PR and communications.-If these guys were on ebay they would get zero for the communications skill.
You should have never paid for anything such as an "ALLEGED" canary yellow diamond "UNTIL" you did your homework.
Let me tell you that I am a "REAL ONLINE PERSONAL JEWELER" and I assure you, that 'REPUTABLE JEWELER" will ever tell you that they can sell you "100% NATURAL CANARY YELLOW DIAMONDS" for $187.00 per carat.
I would never tell any of my online customers that I can sell them anything as this for such a low per carat price. In my professional opinion, people you should know that when you're attempting to buy the top of the line color in diamonds, you're "NEVER" going to pay a cheap price for it.
Is Alpha Imports NY Legit?
Alpha Imports NY earns a trustworthiness rating of 96%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for Alpha Imports NY. The company provides a physical address, 2 phone numbers, and email, as well as 2 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Alphaimports.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Alphaimports.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.
Alphaimports.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.
However ComplaintsBoard has detected that:
- The website belonging to Alpha Imports NY has a low number of visitors, which could be a red flag for users. However, it's important to conduct additional research to fully evaluate the website's legitimacy and trustworthiness.
- The website associated with Alpha Imports NY sells gift cards, but it's important to be cautious when making a purchase. Verify the gift card's value and expiration date, check for customer service contact information, and use a trusted payment method.
- We conducted a search on social media and found several negative reviews related to Alpha Imports NY. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
rudeness
Hi to everyone, I send a warning about this gem dealer ...I had a horrible experience with my order from them ..I was confused about my order so I called the 1800 number and I was treated with anger and hostility . The Guy actually yelled at me and wouldn't listen to any of my Questions . So I asked to speak to someone else and he said I could not, everyone is busy !Then he told me he was canceling my order and that he had the best prices in the WORLD !
I ended up hanging up the phone, it was so surreal . I had picked out so many gems, It took me all day to select them .I sent then a very upset letter ... Hopefully they will change their attitudes ?!?! SO watch out for this company they also didn't have a lot in stock like the web page states ...so it really is poor selection and they are slow, with BAD service to boot .
both complaints from same person. Looks like person has some problem in himself.
I am a customer for Alpha for more than 13 years, first I met the team in trade show, found really friendly dealer.
I visited there show room for large inventory selection several time.
i FOUND THEM ALWAYS WONDERFUL...
bad diamonds
I ordered black diamonds, half of them did not test as diamonds and one was very obvious to the eye to be black onyx. They also claimed them to be AAA grade, a nice grade, they were not, they had big [censored] out of the sides of the real ones.
The complaint has been investigated and resolved to the customer’s satisfaction.
Oh this is ridiculous! Never heard of Alpha Imports treating people badly this way with gemstones, orders or bad customer service, i've bought stones from Alpha Imports since the last 14 years, not once have i had a fake stone, or a bad cut or wrong order, to say that Balu is so rude is totally unbelieveable from any of you, over the years i've spoken with Balu and he is as nice & courteous as any saint could be! All these negative reviews are utter nonsense! I'll include a photo of 2 stones i bought from Alpha Imports, a 5ct Tourmaline and an Argyle pink Diamond that i made into a necklace/pendant for my daughter.
Wow I just want to say I baught a 1.75ct black diamond from them for $200CAN it appraised at $1, 600 then I sent it to GIA and yup a very real black diamond. So I'm at a loss of words for all the bad reviews ..many do not even know how much of a golden ticket Alpha is ...I say no more ...be polite and love... trust me you will get far... Im a Canadian private engagement specialist
Oh, and 'Ashley', you are obviously a troll for Alpha because you can't write English correctly. As a matter of fact, you write English the way the folks at Alpha speak it. Sorry, but the ignorance just shows through. Good Luck with the GED.
OK--that posted a little early--let me continue.
And now deja vue all over again. Same circumstances. Someone wanted a replacement for a piece made with Alpha stones. I put in the order, now knowing I need a shotgun order (anything that might be like the stone I want, because I can't count on it looking like the prior order), and buying a few of anything that might fit the bill. Shipping has now gone up to 15.00 for Priority Mail, when I know it could ship flat rate for 5.00 and change. It takes two week for the order to process. I have to send an email asking where it is. They send a e-reply asking me to call them. I send an email asking what's wrong with the order. Get an email back saying nothing is wrong with the order--it's shipping now. So why did it take two weeks?
I get the order, and it's the same thing. I ordered five varieties of stones, and one of the five was correct. The other four were the wrong color, the wrong cut, and the wrong size. Yes, all three. The only ones that came correctly were just an extra add in, not the ones I needed for my customer. And here is another problem with the not speaking/reading English. The colors were not even remotely in the ballpark for what was ordered and was clearly listed on the invoice. I ordered azotic and champagne coated stones, and got pink, purple, and orange stones, none of them coated.
And before it's all done I will have to file another claim with Paypal to get my money back for things I never wanted or ordered. It's not going to happen to me again, and if anyone out there reading this thinks they will fair better, good luck to you!
Really sorry, but I have to agree with the negative comments. I've done business with Alpha since 2007, but I can't order from them anymore. In all of the time dealing with them, I have never gotten an order 'clean'--with all of the stones I ordered, in the right color, right amount, or right size. But the mistakes were minor, and not worth making a return. Then, one of my orders came in with two different colors of champagne topaz. Now, I know these are coated stones, but three out of the batch were yellow, and not coated. I simply assumed a couple of lemon citrines had fallen in. They were not lemon citrines. They, and another batch of 'champagne' topaz were not anything. I set a couple of earrings with them, and when I was cleaning them with warm water, the color washed off. I still have them hanging around--don't know what to do with them. That's when I started backing off these guys.
But by 2010, whenever I did order, my ordered was being shorted, and the payment for the non-shipped stones was not being refunded as used to happen. Instead, I had to file a claim with Paypal to get back the money for what wasn't sent. That's when 'Balu' started calling me, and yes, he's a dick. And he does not speak English well. Sorry to you bigots, but I've worked in IT with Indians for years, and some speak American English as well as we do, and some don't. That's just the truth.
So for a few years, no orders to Alpha. Then I get a request for a wedding party for some of the stones I had purchased from Alpha a few year prior. I put in a fairly wide order of things that I liked in my prior orders. Not only had the shipping doubled, but only one of about a dozen items I ordered was sent. The rest were wrong color, wrong cut, nothing like the prior items IA had purchased. The whole order went back, and I considered it my last.
And now deja vue all over again. Same circumstances. Someone want a replacement for
What's the best place to order diamond
From what I've heard, Alpha Imports has the best quality for the prices they charge. sometimes people just don't get along for whatever reason so just concentrate on getting what you ordered and maybe they will do a better job for you.
You can always use an agent t who can handle your orders for you because all that stress isn't worth it. There's only one jeweler I know who treats every customer the same whether selling gold for cash, leaving $30, 000 in 18K gold and pendants loaded with precious stones or little old ladies with priceless vintage pieces that need repairing.
His name is Eric at jahda jewelers on Morse st in Sacramento. [protected] He will soon be Alpha Imports newest customer so we'll see what happens but I'm sure everything will be just fine.
"BLACK DIAMONDS" ARE FAKE ! ACTUALLY MOISSANITE !
You do not know what you are talking about, actually moissanite tests as diamond, all black diamonds are opaque and you can only tell if it's moissanite if it's not a black diamond due to the double refractory in Moissanite. Stowe Gems you are being utterly dishonest with your comment, as moissanite is actually worth more in value than some actual real diamonds, moissanite is the same hardness or even slightly harder than real diamonds, although now due to the find of a Russian crater there are diamonds now that are harder than the scale of diamonds at * 10 * as the standard, now from Russia it has been proved real diamonds can be harder than the scale of * 10 * so how do you make the assumption that it's fake? I take it with that knowledge in your comment you are just an [censor]!
That Balu is a real tard! He is rude all the time, I have been purchasing from them for several years, Everytime when I need to email them even though it was only some easy questions, this Balu replied in extremely rude attitude like I should never ask any questions. NO THANK YOU, NO REGARDS, JUST ONE SENTENCE LIKE ''YOU WANT TO BUY OR NOT'' SOMETHING LIKE THAT.
I only order small gemstones from them, Ordered jewellery few times but only two were fine, all others were either wrong items or not as described. This only time I ordered a large and expensive gemstone, got sent a much lower grade crap stone not worth even 1/10 of the price, Got it checked by gem lab and told me it's worth nothing. Contacted them, the Balu turned mad and refused to help me. Had to get my Credit Card charge back the money after ### stone posted back.
Do not recommend people to use them, only if you buy cheap small stones it doesn't matter, Never touch their expensive stones, all crap!
I've bought from alpha 4 times over the last 3 years. I buy $1k to 2K range diamonds and rings. I ask for Balu every time now because he quickly fixes problems... the prices are great fyi...there is no logiq to buying black diamonds and then complaining about quality... you bought junk... try buying something you can see thru
Don't talk about my friend that way, his name is Balu, he is a very kind and courteous man, infact a gemstone i bought from him at alpha imports i was so drawn to spiritually i was overjoyed for quite sometime, i was so taken with the gemstone i sent him a present of 9 ct gold, a small gift but it was gold, solid gold, because it meant that much to me spiritually, i didn't have to do this but i did. My choice, my experience. I have never had in my life a gemstone that has taken my heart in such a spiritual way. Infact i thought there was a mistake with one of the gemstones i bought from Balu at alpha imports i found it was not the gemstone or Balu, or Alpha Imports it actually was my mistake, my eyes i didn't know were suffering at the time and also i did not check for good quality lighting. I had to make a quick apology to alpha imports, as it was initially my own mistake, after a little time and checking properly when my eyes were a little better too, i actually found the gemstone to be actually superior quality. I suggest you take a look again and be sure, Balu is nothing at all like you describe and as a customer who has not bought highly priced gemstones or jewellery, he still took the time to contact me by email and speak with me personally, he is a very kind & courteous man, very thoughtful and values all his customers, Balu treats his customers well regardless on how much they spend with his business.
Alpha Imports has been very unprofessional and rude to us. They shipped us the wrong earrings. (The ones they shipped were half the price of the ones we bought.) Interestingly, the earrings we received had a Kohl's tag? On the phone, they told my husband that it was impossible that we received the incorrect item. At the moment they are refusing to refund in full and pay return shipping. We paid with PayPal so are working through their dispute system. I encourage ALL people who had a bad experience with this company to file a report on the Better Business Bureau website. (there is a link from the Alpha imports home page.) Will never do business with them again as they have been proven untrustworthy!
VERY RUDE PEOPLE. SHIPPED ME A DAMAGED/INCORRECT ITEM, CHARGED AN ARM AND A LEG FOR SHIPPING. WHEN I SENT THE ITEM BACK, BECAUSE IT WAS NOT WHAT I ORDERED, I WAS TOLD I WOULD NOT BE REFUNDED FOR SHIPPING, BECAUSE, ACCORDING TO THEM, 'I SIMPLY DIDNT LIKE THE ITEM'. THEY REFUSE TO ADMIT A MISTAKE AND MAKE IT RIGHT. NEVER EVER WILL I BUY FROM THEM AGAIN, AND I WILL POST NEGATIVE FEEDBACK ABOUT THEM EVERYWHERE I CAN.
Alpha Imports NY Reviews 0
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Overview of Alpha Imports NY complaint handling
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Alpha Imports NY Contacts
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Alpha Imports NY phone numbers+1 (800) 562-5742+1 (800) 562-5742Click up if you have successfully reached Alpha Imports NY by calling +1 (800) 562-5742 phone number 0 0 users reported that they have successfully reached Alpha Imports NY by calling +1 (800) 562-5742 phone number Click down if you have unsuccessfully reached Alpha Imports NY by calling +1 (800) 562-5742 phone number 0 0 users reported that they have UNsuccessfully reached Alpha Imports NY by calling +1 (800) 562-5742 phone number+1 (212) 575-2637+1 (212) 575-2637Click up if you have successfully reached Alpha Imports NY by calling +1 (212) 575-2637 phone number 0 0 users reported that they have successfully reached Alpha Imports NY by calling +1 (212) 575-2637 phone number Click down if you have unsuccessfully reached Alpha Imports NY by calling +1 (212) 575-2637 phone number 0 0 users reported that they have UNsuccessfully reached Alpha Imports NY by calling +1 (212) 575-2637 phone number
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Alpha Imports NY emailsinfo@alphaimports.com100%Confidence score: 100%Supportsales@alphaimports.com94%Confidence score: 94%salesorders@alphaimports.com89%Confidence score: 89%sales
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Alpha Imports NY address7 West 45 Street, 17th Floor, New York, New York, 10036, United States
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Alpha Imports NY social media
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Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreMay 24, 2024
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