Alpha Warranty Services, Inc’s earns a 1.0-star rating from 2 reviews, showing that the majority of customers are dissatisfied with warranty coverage and service.
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Limited Powertrain Warranty
I purchased a used 2011 Subaru with the Limited Powertrain warranty. Limited really means, they will try their hardest to not cover any repairs. In my case the transmission started going bad. The shop that repaired it did so by replacing the valve body. They originally said they wouldn't cover it because it wasn't an internally lubricated part. The warranty covers, "TRANSMISSIONS: All internally lubricated parts of the transmission ...". The valve body is part of the transmission and Subaru's own mechanics would have replaced the entire transmission for $9, 000, which includes the valve body. There is oil running through the transmission valve body with various parts; screens, metal balls, ... etc where the parts move and oil flows.
The only exclusion in the warranty documentation are "Any damage to the transmission resulting from failures including, but not limited to, transmission coolers (even if internal to the radiator), sensors, solenoids, electronic failures of the valve body." There was no known electronic failure to the valve body." Three impendent mechanics ran the electronics test prescribed by Subaru that shows NO electrical failures exist in the valve body. That means it is NOT a sensor, solenoid or any other electronic part failure.
This warranty company consistently denies claims based on their own interpretation of vague fine print in the warranty making up their own failures that do not exist. I don't understand what isn't clear about "ALL INTERNALLY LUBRICATED PARTS".
Desired outcome: Pay for the repair that was covered.
payment for authorized claims
I run a professional European repair shop and I'm still trying to collect payment for authorized claims that were completed months ago. It's a different lie every time I call. Told me a check had been mailed 3x and they don't do credit card payment. After calling multiple times when no check came, they told me someone would call me with a credit card payment. I never got a call. I called back and they said they don't do credit card payments. This company is a joke. Nothing short of theft of services. I refuse to do business with this company ever again.
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Overview of Alpha Warranty Services, Inc complaint handling
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Alpha Warranty Services, Inc Contacts
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Alpha Warranty Services, Inc phone numbers800.662.5519800.662.5519Click up if you have successfully reached Alpha Warranty Services, Inc by calling 800.662.5519 phone number 0 0 users reported that they have successfully reached Alpha Warranty Services, Inc by calling 800.662.5519 phone number Click down if you have unsuccessfully reached Alpha Warranty Services, Inc by calling 800.662.5519 phone number 0 0 users reported that they have UNsuccessfully reached Alpha Warranty Services, Inc by calling 800.662.5519 phone number
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Alpha Warranty Services, Inc emailsdealer@alphawarranty.com60%Confidence score: 60%
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Alpha Warranty Services, Inc addressPO Box 580, Riverton, Utah, 84065, United States
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Alpha Warranty Services, Inc social media
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Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreMay 24, 2024
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