AltaOne Federal Credit Union’s earns a 5.0-star rating from 3 reviews, showing that the majority of members are exceptionally satisfied with financial services.
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AltaOne Federal Credit Union reported my late payment, even though it was only for a small amount of 3 cents
AltaOne Federal Credit Union reported my late payment, even though it was only for a small amount of 3 cents. This caused my credit score to drop 106 points right away. When their collection department called me, I told them to take the 3 cents and the 3 cents interest fee from my checking account to pay it. They said that my credit wouldn't be affected anymore.
The complaint has been investigated and resolved to the customer’s satisfaction.
I got a loan in the year 2014, and now after roughly 8 years of payments (including 5 deferments), they say I have only made 49 payments in the
I got a loan in the year 2014, and now after roughly 8 years of payments (including 5 deferments), they say I have only made 49 payments in the whole time. I called up the big bosses and they told me that the payments on the screen are right. When I asked for a transaction history, they told me that it will cost $25 an hour and take 4-5 8-hour days to find out the real story behind my payments. It's not fair that they want me to pay them to do something they should have done from the start.
The complaint has been investigated and resolved to the customer’s satisfaction.
I went to Alta One Federal Credit Union for an auto loan on Oct 21
I went to Alta One Federal Credit Union for an auto loan on Oct 21. Got a car from Vroom on Nov 2, but it was late. Supposed to be here on Nov 14, but didn't show up until Nov 27. Vroom said that I could test it for 7 days or 350 miles before completing the purchase. The car had problems, so I contacted Vroom, who agreed to take it back on Dec 13. The Credit Union states they got the check from Vroom and is waiting for the GAP Refund and DMV funds. However, the bank stated they processed a delinquent loan against me in early 2022 and had been in contact with the DMV. In July 2022, they sent a letter correcting the auto tradeline with Alta One. Recently, I found out that the bank reported delinquency again. They now say I need to pay them because the DMV isn't paying them back. The bank knows that they have the receipt showing that the DMV received the payment. The issue is hurting my credit score, and I'm worried about buying a primary residence. I hope the bank will get things corrected so I can move on. I'm a retired military personnel and currently working at DoD civilian.
The complaint has been investigated and resolved to the customer’s satisfaction.
Is AltaOne Federal Credit Union Legit?
AltaOne Federal Credit Union earns a trustworthiness rating of 82%
Highly reliable. Use their services with confidence, yet trust but verify.
By resolving 100% of 3 negative reviews, AltaOne Federal Credit Union is demonstrating its dedication to customer satisfaction and effectively addressing customer issues. While there may still be some practical problems that need to be addressed, such as long wait times or unhelpful responses.
AltaOne Federal Credit Union has registered the domain name for altaone.org for more than one year, which may indicate stability and longevity.
Altaone.org has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Altaone.org has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Altaone.org you are considering visiting, which is associated with AltaOne Federal Credit Union, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.
However ComplaintsBoard has detected that:
- Altaone.org has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The altaone.org may offer a niche product or service that is only of interest to a smaller audience.
- AltaOne Federal Credit Union protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
AltaOne Federal Credit Union Reviews 0
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About AltaOne Federal Credit Union
AltaOne's mission is to provide personalized financial solutions to its members at competitive rates while ensuring their financial well-being. They offer a wide range of services, including savings and checking accounts, loans, mortgages, credit cards, and insurance products. Members benefit from the credit union's low fees and competitive rates, as well as its commitment to providing financial education and resources.
One of the unique aspects of AltaOne is its focus on serving members who live or work in a defined geographic area, which includes many underserved communities. The credit union is committed to making a positive impact on the local community by supporting local events, volunteering, and charitable giving.
AltaOne's online banking platform allows members to access their accounts, transfer funds, pay bills, and deposit checks remotely. The credit union also offers a mobile banking app for added convenience.
In addition to its financial services, AltaOne provides resources and tools to help members with financial planning and management, such as budgeting and debt management tools, financial calculators, and educational articles and videos. The credit union also offers financial counseling and coaching services to help members improve their financial health and achieve their goals.
Overall, AltaOne Federal Credit Union is a reliable and trustworthy financial institution that is dedicated to helping its members achieve financial success. With its range of services and focus on community involvement, AltaOne is a great choice for anyone looking for a credit union that puts its members first.
Overview of AltaOne Federal Credit Union complaint handling
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AltaOne Federal Credit Union Contacts
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AltaOne Federal Credit Union phone numbers+1 (760) 371-7000+1 (760) 371-7000Click up if you have successfully reached AltaOne Federal Credit Union by calling +1 (760) 371-7000 phone number 0 0 users reported that they have successfully reached AltaOne Federal Credit Union by calling +1 (760) 371-7000 phone number Click down if you have unsuccessfully reached AltaOne Federal Credit Union by calling +1 (760) 371-7000 phone number 0 0 users reported that they have UNsuccessfully reached AltaOne Federal Credit Union by calling +1 (760) 371-7000 phone number
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AltaOne Federal Credit Union address701 S China Lake Blvd, Ridgecrest, California, 93555-5027, United States
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AltaOne Federal Credit Union social media
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Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreMay 13, 2024
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