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Always Fresh Complaints 3

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3:56 am EST
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Always Fresh Always fresh grissini rosemary and sea salt Italian bread sticks

I am writing to you as we run a business and use your products in our food platters, every time we buy a packet there are always broken sticks and we are very fussy when shopping and always put delicate items separate and even when doing this there is always broken sticks in every packet. The last time we purchased which is every few days as we are a busy business, we bought three packets and could not use any of them, we pride ourselves in our business and suggest different packaging for your bread sticks as we believe all products should come intact, please find attached photos of the last three packets we purchased and also photos of how we use your products in our business
Maree molnar
Jervis bay grazing

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1:06 am EDT

Always Fresh Product

Italian bread sticks. 125g Grissini sticks purchased from McDowell Drakes shopping centre on 22/04/2021. Always buys these. First time I've purchased sesame and sea salt without any sesame seeds. Not quite the same when you buy them for the sesame seeds. ...

Desired outcome: Replacement of purchase

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6:43 pm EST
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Always Fresh Olives - Repackaging issues

I bought a jar of "Always Fresh" olives ( 670g) a few days ago and could not get it open. I had this problem in 2013 and wrote to them. This is the response I got: Thank you very much for contacting us via our website with your feedback. I do apologise to learn of your difficulty and frustration in opening our jar products and have passed your comments on to our technical team. Whilst we understand that our jars can sometimes be difficult to open, this is only to ensure the integrity of the product. I certainly appreciate your frustration and would like to mail you one of our Always Fresh jar openers which are very effective in opening the lids of the jars. Please email me back with your postal address details and I will arrange for your jar opener to be sent. Once again, we thank you very much for taking the time to contact us as it is only through consumer feedback that we can continue to improve our offer. I apologise again for the inconvenience caused and please feel free to contact me via the details below should you have any further queries. I never received the jar opener! I had forgotten about this - so that's why I bought the product again after the 2013 incident ( it was on sale). I cannot understand why the business does not apply some effort to do something about this. I am not elderly, not ill and not a person with a disability, but the jar just will not open ( not even with very great force). Surely there is a way to "ensure the integrity of the product" and at the same time enable consumers to consume the product. What hope do people with arthritis, for example, have? This can only be reducing sales of the product. Personal note to myself - DO NOT BUY "ALWAYS FRESH" PRODUCTS. P.S. Saying they were going to send out a jar opener and not doing so was a real turn off. Also I am not happy about having to spend time getting a refund from the supermarket.

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Is Always Fresh Legit?

Always Fresh earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds Always Fresh to be a trustworthy company. Although there's a 0% resolution rate for customer complaints, which deserves attention, Always Fresh is known for their high standards and safety. If you're thinking about dealing with Always Fresh, it's wise to check how they handle complaints.

Alwaysfresh.com.au has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Alwaysfresh.com.au has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

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Overview of Always Fresh complaint handling

Always Fresh reviews first appeared on Complaints Board on Jan 6, 2016. The latest review Always fresh grissini rosemary and sea salt Italian bread sticks was posted on Nov 21, 2021. Always Fresh has an average consumer rating of 1 stars from 3 reviews. Always Fresh has resolved 0 complaints.
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  1. Always Fresh Contacts

  2. Always Fresh phone numbers
    1800 814 800
    1800 814 800
    Click up if you have successfully reached Always Fresh by calling 1800 814 800 phone number 0 0 users reported that they have successfully reached Always Fresh by calling 1800 814 800 phone number Click down if you have unsuccessfully reached Always Fresh by calling 1800 814 800 phone number 0 0 users reported that they have UNsuccessfully reached Always Fresh by calling 1800 814 800 phone number
    Within Australia only
    +61 3 9212 6000
    +61 3 9212 6000
    Click up if you have successfully reached Always Fresh by calling +61 3 9212 6000 phone number 0 0 users reported that they have successfully reached Always Fresh by calling +61 3 9212 6000 phone number Click down if you have unsuccessfully reached Always Fresh by calling +61 3 9212 6000 phone number 0 0 users reported that they have UNsuccessfully reached Always Fresh by calling +61 3 9212 6000 phone number
  3. Always Fresh address
    PO Box 1600, Ferntree Gully, Victoria, 3156, Australia
  4. Always Fresh social media
  5. Rachel
    Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2024
Always Fresh Category
Always Fresh is ranked 74 among 79 companies in the Specialty Stores category

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