Fannie May Confections Brands’s earns a 1.0-star rating from 2 reviews, showing that the majority of chocolate aficionados are dissatisfied with sweet treats.
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Mini Pixies
This is the first time ever I was disappointed with my candy. The caramel on the bottom was stuck on the package. when I ate it the caramel was hard in the middle. Purchased on 3/5/22 at Walgreen's in Waterford Mi. #[protected].
Overcharging customers on Cyber Monday web orders
Received cyber Monday coupon sent directly to me from fanniemay.com. Coupon was for free shipping and 20% off. I clicked on the coupon link and placed an order for roughly $90. I have my email confirmation and website transaction receipt that match. When the order started shipping, Fannie May rescinded the 20% discount and charged the original price. They did not contact me in advance, they did not cancel the order. They started filling the order and charging me more than I had authorized when the order was placed. When I called today about the overcharge, the phone representative advised that the 20% coupon didn't apply to my order (even though the website procesed it automatically when I put items in my cart) and they were charging me the full price. She advised me my order total was now $108 even though my confirmation said $90. She also advised I would not be refunded for the difference. I asked to speak to a supervisor because I do not believe it legal to charge more than a consumer authorizes on a credit card order. The phone representative told me they "were not to refer these type of calls to a supervisor, just to give us an email address." The email address is the generic website customer service email. I asked the phone representative to cancel the remainder of my order. First she said she couldn't because "it had all shipped." I noted that most of the order was not due to be shipped until next week and I wanted that cancelled becasue I would not be paying more than I authorized. She then agreed to cancel the remainder of the order but could not provide me a confirmation so I hope it is cancelled. From reading various consumer blogs I am aware that mine is not an isolated incident by any means and might be a good class action case.
Is Fannie May Confections Brands Legit?
Fannie May Confections Brands earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for Fannie May Confections Brands. The company provides a physical address, 6 phone numbers, and email, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Fannie May Confections Brands has claimed the domain name for fanniemay.com for a long time, which suggests that the website is established and has a history of being in operation. This is a positive sign, as it indicates that the website has been around for a while and may have a reputation to maintain.
Fanniemay.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Fanniemay.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Fannie May Confections Brands as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.
Several positive reviews for Fannie May Confections Brands have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.
We looked up Fannie May Confections Brands and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.
Fanniemay.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.
However ComplaintsBoard has detected that:
- Fannie May Confections Brands protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
Fannie May Confections Brands Reviews 0
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Overview of Fannie May Confections Brands complaint handling
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Fannie May Confections Brands Contacts
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Fannie May Confections Brands phone numbers+1 (800) 333-3629+1 (800) 333-3629Click up if you have successfully reached Fannie May Confections Brands by calling +1 (800) 333-3629 phone number 0 0 users reported that they have successfully reached Fannie May Confections Brands by calling +1 (800) 333-3629 phone number Click down if you have unsuccessfully reached Fannie May Confections Brands by calling +1 (800) 333-3629 phone number 0 0 users reported that they have UNsuccessfully reached Fannie May Confections Brands by calling +1 (800) 333-3629 phone numberOnline Shopping Order+1 (800) 999-3629+1 (800) 999-3629Click up if you have successfully reached Fannie May Confections Brands by calling +1 (800) 999-3629 phone number 0 0 users reported that they have successfully reached Fannie May Confections Brands by calling +1 (800) 999-3629 phone number Click down if you have unsuccessfully reached Fannie May Confections Brands by calling +1 (800) 999-3629 phone number 0 0 users reported that they have UNsuccessfully reached Fannie May Confections Brands by calling +1 (800) 999-3629 phone numberProducts, Shipping or Ordering+1 (800) 444-3629+1 (800) 444-3629Click up if you have successfully reached Fannie May Confections Brands by calling +1 (800) 444-3629 phone number 0 0 users reported that they have successfully reached Fannie May Confections Brands by calling +1 (800) 444-3629 phone number Click down if you have unsuccessfully reached Fannie May Confections Brands by calling +1 (800) 444-3629 phone number 0 0 users reported that they have UNsuccessfully reached Fannie May Confections Brands by calling +1 (800) 444-3629 phone numberCorporate Gifts+1 (866) 327-2245+1 (866) 327-2245Click up if you have successfully reached Fannie May Confections Brands by calling +1 (866) 327-2245 phone number 0 0 users reported that they have successfully reached Fannie May Confections Brands by calling +1 (866) 327-2245 phone number Click down if you have unsuccessfully reached Fannie May Confections Brands by calling +1 (866) 327-2245 phone number 0 0 users reported that they have UNsuccessfully reached Fannie May Confections Brands by calling +1 (866) 327-2245 phone numberFundraising+1 (800) 243-0246+1 (800) 243-0246Click up if you have successfully reached Fannie May Confections Brands by calling +1 (800) 243-0246 phone number 0 0 users reported that they have successfully reached Fannie May Confections Brands by calling +1 (800) 243-0246 phone number Click down if you have unsuccessfully reached Fannie May Confections Brands by calling +1 (800) 243-0246 phone number 0 0 users reported that they have UNsuccessfully reached Fannie May Confections Brands by calling +1 (800) 243-0246 phone numberRetail Stores Or Service Issues+1 (723) 764-9300+1 (723) 764-9300Click up if you have successfully reached Fannie May Confections Brands by calling +1 (723) 764-9300 phone number 0 0 users reported that they have successfully reached Fannie May Confections Brands by calling +1 (723) 764-9300 phone number Click down if you have unsuccessfully reached Fannie May Confections Brands by calling +1 (723) 764-9300 phone number 0 0 users reported that they have UNsuccessfully reached Fannie May Confections Brands by calling +1 (723) 764-9300 phone numberMedia Inquiries
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Fannie May Confections Brands emailscustomerservice@fanniemay.com100%Confidence score: 100%Supportcorporategift@fanniemay.com60%Confidence score: 60%corporategifts@fanniemay.com60%Confidence score: 60%managementquestions@fanniemay.com60%Confidence score: 60%supportfundraising@fanniemay.com60%Confidence score: 60%
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Fannie May Confections Brands address5353 Lauby Road, North Canton, Ohio, 44720, United States
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Fannie May Confections Brands social media
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Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreMay 24, 2024
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