Ambiente Direct’s earns a 2.0-star rating from 28 reviews, showing that the majority of home design enthusiasts are somewhat dissatisfied with their purchases.
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this company simply lacks the basics of doing business online
Bought an expensive Artemide lamp here 6 months ago, which was delivered in damaged condition because of insufficient use of packaging materials + because the base of the lamp (heavy) was left lose inside the package.
In any case customer service (or the lack of it) has been a disaster and now 6 months later I still do not have a nice looking and fully functioning lamp...
This company simply lacks the basics of doing business online.
be very wary of this online designer lighting and furniture supplier
Be very wary of this online designer lighting and furniture supplier. They will send you the expensive goods, which in our case was badly packaged and damaged... They will then tell you to send it back to them in the cheapest way for exchange. They will leave you to deal with the packing, postage and handling of the damaged goods, which can be VERY expensive getting these large damaged goods back to Germany. Then when it comes to compensation for the cost of sending the damaged goods back, they will offer you a ridiculous FRACTION of the price, leaving you with a HUGE shortfall, and subsequently an astronomically priced replacement light / piece of furniture. The returns policy is VERY poor! Be careful. We now own an AJ light that is worth AU$2, 300.00 when it should have cost AU$1, 700.00. Makes you angry and disappointed every time you look at it!
no delivery after payment by credit card
Ambientedirec.com not reliable at all ! Placed order the 31 of march 2010, a table and 2 chairs 914, 00 eur! They took the money on 13 of april. I never received anything. They don't answer to my emails. I informed my credit card company and wait for some solution. Don't do business with those people!
Ambient Direct has contracted with Trusted Shop.
I've got in touch with Trusted Shop (Evelin.YemYem@trustedshops.de) and asked us for some help. They are doing a pretty good job.
Be aware that AmbientDirect.com has to fully reimburse you in case of error (this is part of the contract with Trusted Shop)
livraison
Je viens de commander une table chez Ambiente Direct, mais le transporteur refuse de la monter à l'étage parce que l'expéditeur n'a payé la livraison que jusque devant la porte de l'immeuble. Contacté, Ambiente Direct refuse de payer la différence et me laisse avec une table de quarante kilos quatre étages plus bas. Or, c'est assez cocasse, mais si je refuse le meuble il me faudra néanmoins payer les frais de livraison... Je dénonce ces abus qui profitent de l'incrédulité du client et de ces vendeurs qui n'annoncent pas la couleur au départ, laissant le soin aux clients de se débrouiller avec le transporteur. Je précise que celui-ci demande 135%u20AC de plus... :-C
Je précise n'avoir jamais auparavant eu ce genre de souci avec aucun autre fournisseur choisi sur Internet.
The complaint has been investigated and resolved to the customer’s satisfaction.
terrible service / constant lies
Placed order with AmbienteDirect November 1 2009 for 1 x Porsche Kettle and 1 x Porsche coffee maker, total value with delivery €329.56 which was taken from my account on Novemeber 1.
Was told after placing the order that 1 item was out of stock, delivery time 2 weeks which was acceptable.
Phoned the company almost daily since November 20, each time was told the item has been dispatched and a promise of email confirmation which never arrived.
Phone the company daily in December, rude service same message, asked for a refund they refused. December 14th asked to speak to the general manager was refused point blank, was then given a tracking number for DHL, this is non existent, was then told the shipper was GLS this was not true either.
Please do not do business with this company, they are rude, they tell lies and fail to meet any promises and refuse to manage incidents.
Next step legal action and inform credit card company the transaction was fraudulent as they have failed to provide goods paid for.
The complaint has been investigated and resolved to the customer’s satisfaction.
Placed order the 31 of march 2010, a table and 2 chairs 914, 00 eur! They took the money on 13 of april. Like this person who complained here, I never received anything. They don't answer to my emails. I informed my credit card company and wait for some solution. Don't do business with those people!
broken and missing table top never replaced, no refund
Buyers and potential buyers please be alerted! I purchased a Knoll Tulip marble table end of Jan 2009 for more than Euro 5, 490+ from this German retailer Ambientedirect.com. and it said it took 4 to 6 week to arrive. After continuous tracing, it said the marble top was broken so it would have to re-order. 3 months have passed and when I finally finished renovation and moved into my new flat, nothing has happened. In May after frequent phones and email tracing, finally it arrived on May 25th, which was 5 good months after I placed the order. However, the parcel was severely damaged. Hong Kong Post Office conducted a on site inspection and found out that "the packing materials used were not adequate to protect the contents against any unavoidable friction or shock during the course of transmission through the post. On the other hand, the missing part of the marble table (top) could not be retrieved at our concerned section."
After dozens of email correspondences and phone calls, the company's attitude was consistently "non-responsive, not responsible, no accountability and DELAY". It seems that the inter communication was nonexistent either. Neither was there a management on top of the situation, nor did anyone have any idea or at least cared about what happened.
Their most frequent responses were "We'll get back to you soon" or "We'll call you tomorrow." but tomorrow often translated to days, if not weeks, and most of the time, with absolutely no response at all.
Ambientedirect has promised to take back the crap table base under my strong demonstration, but it took more than 6 weeks, only after I told them I'll post the story over the complaint board and file official dispute with Knoll did they begin to move. The coordination with DHL was a nightmare too. I had someone waiting at home for the pick up, but no one showed up and when we called DHL, Ambiente did not inform them about the shipment at all! Therefore, I had to call Ambiente again to "remind" them to instruct DHL to schedule the pick-up. Finally, this morning the crap table base was picked up and returned to Germany. They promised to give the money back on the day of the pick up, but not surprisingly, nothing happened.
I placed the order at the beginning of 2009, and now the year was half over, my new home finished, I moved in, and yet the dining table that I spent a good fortune for never arrived. And worst off, I had wasted so much energy and precious time on negotiating for something that should've been done professionally. It's like a horror movie replaying itself for 6 months!
I think potential buyers should be alerted and highly discouraged to shop anything from this vendor. It is not trust worthy, not professional the least and they conducted business in a very dishonest way.
Funny, they have been advertising as Europe's leading supplier of modern home living and furniture. If this is true, I really worry about Europe or Germany whatever it meant. I hope this is a company specific event.
Placed order the 31 of march 2010, a table and 2 chairs 914, 00 eur! They took the money on 13 of april. Like this person who complained here, I never received anything. They don't answer to my emails. I informed my credit card company and wait for some solution. Don't do business with those people!
i fully agree with the complaints posted.
i ordered 3 raimond lamps of total over 4000 eur to be delivered but has never got any delivery info.
after several requests i get an email back asking me to send a copy of my passport and credit card, for security reasons. this smells like a scam operation.
it is not well over 4 weeks and still no info or communication from the company.
i am contacting my lawyer in germany.
My advice is DO NOT ORDER ANYTHING FROM THIS COMPANY - it looks like a scam operation or extremely badly managed.
thomas engstrom
singapore
do not use
On June 22, 2008 I have placed an order for a Fuschia 3 lamp, for a total of Eur 432. According to Ambientedirect website, the lamp was supposed to be delivered within 2 or 3 days.
The item I have received about a month later (not 3 days!) was broken and thus I returned it back to ambientedirect.de and asked to be refund or a replacement.
Ever since, I haven't got any compensation or replacement. I would like to report this problem and alert possible buyers. Ambientedirect is not a good place to buy, do not use their website.
The complaint has been investigated and resolved to the customer’s satisfaction.
After waiting for over 4 months to receive an item which listed in stock and was supposed to arrive within three weeks we found that the item ( a lamp which clamps on to a table or shelf) arrived without the clamp. The clamp took another 6 weeks to arrive - during all these weeks no communication was initiated by Ambiente and our e-mails were left unanswered. The only time we received any info was when the lamp and later the clamp were actually sipped and they sent us the tracking number for the packages.
Stay away from this outfit !
I can confirm the experience made by Castor. I ordered on May 5th 2012, stools that were labeled as "on stock". However, on June 5th they still had not delivered my order. I tried to contact them by email. No reply. I then started to post comments on their facebook page: http://www.facebook.com/profile.php?id=100000238466784#!/AmbienteDirect
... bingo: after 5 minutes I received an email stating that the stools are NOT on stock. I then immediately cancelled my order and asked for a refund. I'll have to wait and see whether they refund me.
! Put these guys under pressure and post on their facebook-page !
I had a similar experience with Ambiente Direct. A table ordered in December was eventually delivered in February - but was damaged. Several months of e-mailing and phone calls failed to produce a replacement and I finally cancelled the order. As I had paid with a credit card, I was able to recover the amount paid. Beware of Ambiente Direct!
Have ordered a table lamp from them which eas supposed to be delievered within 3 weeks - after not receiving it we contacted the company by e-mail but did not receive any response for another 3 weeks. When we called them to notify them of our intent to cancel the order since they did not deliver it and have no idea when they actually will, they told us we could not cancel since it e was a special order and therefore cannot be cancelled. So here we were - no lamp and no way to cancel !
After a total of 10 weeks the lamp finally arrived.
I definitely would not do business with this outfit again.
broken item never replaced
On March 27, 2017 I have placed an order for a Frank Gehry Ultra Cube by Heller, with this retailer for a total of Eur 599
The item I have received about a month later was broken (as confirmed with photos on delivery) and thus I returned it back to ambientedirect.de as asked on my expense (a further Eur 70).
Ever since, I tried to contact ambientedirect.de on many occasions without any result apart from a email I have received on May 30 2017, claiming they were expecting some kind information from the manufacturer HELLER (aka transferring responsibility to them), without any follow-up or any news whatsoever since then.
3 months later have passed without any compensation for my damages or replacement for the furniture I have ordered. I would like to report this retailer's behavior and complain and alert possible buyers. Please not that this retailer has a trusted shops guarantee from trustedshops.de, which should not fool you as in my case they have not even sent me the trustedshops guarantee form as they owed on the day I placed my order online.
I placed the order of some décor on the website www.ambientedirect.com. I haven’t received any info about the purchase and delivery, so I tried to contact the seller. This scammer avoided me, but once he finally replied. He told me that the order has been sent, but I needed to wait 5-10 days. After that our communication stopped. Please, post comments about your things with them.
I recently moved into new place and decided to buy some stuff from the company www.ambientedirect.com. I ordered 3 chairs and lamp from them. I got all confirmation info, but my order was somewhere lost and the seller couldn’t provide any info about it. I already asked to return money back, but the rep refused and I haven’t heard from them again. These people are scammers and liars, who take money and provide nothing. Please post your comments about this company.
I bought indoor table and 5 chairs from the website www.ambientedirect.com. I was really disappointed, ‘coz the seller hasn’t delivered my order on time. As well as their customer services were the worst. I called them recently and asked about my order, but the agent told to wait and after 30 minutes I got no news about it. So be careful if you use this website or leave comments if you have horrible experience with this seller.
I bought chairs and lamp from the company www.ambientedirect.com. I placed my order 2 months ago, but the seller turned to be scammer. He told me that the delivery would take 2 weeks, but after 2 weeks I started to get fake emails and excuses. As well as the seller asked to wait 2 more weeks again and again.I wonder if there are other people, who had the same experience. Can you provide any good piece of advice?
Ordered a blanket from this company and then cancelled the order 4 days later because the item had a 4 week wait time and I was moving house. The company have ignored all emails (and I have sent 8 so far, plus a complaint on their website). They never respond to communications and they have now sent the item anyway despite the cancellation! Their cancellation policy is a joke - it is set out clearly in their terms and conditions but they don't adhere to it. I have not received a confirmation of the cancellation and they sent the item anyway - I believe this is because they wanted to make it difficult for me to get my money back. Appalling, appalling service from an awful company; I agree with everyone else on here - just don't take the risk! I would urge anyone else who has had problems with this company to complain to Trading Standards or the Financial Ombudsman - the more people that do this, the more likely something will be done about these jokers!
I ordered 2 lamps on the AmbienteDirect.com website on 23 Feb this year. The website stated a 2-week delivery timeline. To date - nearly 9 weeks later - I have yet to hear anything from them. Have tried multiple times to phone their CS number in Germany, constant loop of recorded messages in German. Also sent emails but to no avail. This is most certainly a fraudulous company and certainly wish I would have checked them out before placing any orders. Incredible that they are still in operation.
We ordered a table, the first arrived in the back of a truck with all the corners broken off. - we refused this shipment immediately. The second arrived with no damage to the packaging - but the table itself was damaged and missing legs. The legs finally turned up, but the table is still damaged. Ambiente direct are being difficult in that they are now saying we should have refused the table! (because obviously I have x-ray eyes and can see thru the packaging). What course of action do I have to either return the table for full refund, or have them collect and replace the table? They have offered us a 10% refund, which isn't enough to warrant keeping a damaged table for the price we paid for it... never mind the fact that I ordered it in December and it just arrived!... and I absolutely refuse to pay to ship the table back to them when it isn't my fault it was damaged in the first place. Any advice?
I have the same sytuation. No information, no delivery. I'm afraid I've lost my money.
AMBIENTDERICT is for me very uncredibly company.
hey check my posting today, we were on the same boat. mine's even more complicated, you should talk to German Consumer Council, and contact Heller directly. Also have you talk to your own legal concil?
if there's any update of this case, love to hear it. i'm in the process of dealing with mine.
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Overview of Ambiente Direct complaint handling
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Ambiente Direct Contacts
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Ambiente Direct phone numbers+49 892 006 000+49 892 006 000Click up if you have successfully reached Ambiente Direct by calling +49 892 006 000 phone number 1 1 users reported that they have successfully reached Ambiente Direct by calling +49 892 006 000 phone number Click down if you have unsuccessfully reached Ambiente Direct by calling +49 892 006 000 phone number 0 0 users reported that they have UNsuccessfully reached Ambiente Direct by calling +49 892 006 000 phone number100%Confidence scoreGermany+44 333 336 0581+44 333 336 0581Click up if you have successfully reached Ambiente Direct by calling +44 333 336 0581 phone number 1 1 users reported that they have successfully reached Ambiente Direct by calling +44 333 336 0581 phone number Click down if you have unsuccessfully reached Ambiente Direct by calling +44 333 336 0581 phone number 0 0 users reported that they have UNsuccessfully reached Ambiente Direct by calling +44 333 336 0581 phone number100%Confidence scoreUnited Kingdom+43 13 859 016+43 13 859 016Click up if you have successfully reached Ambiente Direct by calling +43 13 859 016 phone number 1 1 users reported that they have successfully reached Ambiente Direct by calling +43 13 859 016 phone number Click down if you have unsuccessfully reached Ambiente Direct by calling +43 13 859 016 phone number 0 0 users reported that they have UNsuccessfully reached Ambiente Direct by calling +43 13 859 016 phone number100%Confidence scoreAustria+33 176 541 573+33 176 541 573Click up if you have successfully reached Ambiente Direct by calling +33 176 541 573 phone number 1 1 users reported that they have successfully reached Ambiente Direct by calling +33 176 541 573 phone number Click down if you have unsuccessfully reached Ambiente Direct by calling +33 176 541 573 phone number 0 0 users reported that they have UNsuccessfully reached Ambiente Direct by calling +33 176 541 573 phone number100%Confidence scoreFrance
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Ambiente Direct emailsinfo@ambientedirect.com100%Confidence score: 100%Supportmanuel.gronert@ambientedirect.com93%Confidence score: 93%pr@ambientedirect.com82%Confidence score: 82%communicationdatenschutz@ambientedirect.com79%Confidence score: 79%redaktion@ambientedirect.com79%Confidence score: 79%
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Ambiente Direct addressZielstattstr. 32, München, 81379, Germany
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Ambiente Direct social media
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ambientedirect is horrible
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Ambient Direct has contracted with Trusted Shop.
I've got in touch with Trusted Shop (Evelin.YemYem@trustedshops.de) and asked us for some help. They are doing a pretty good job.
Be aware that AmbientDirect.com has to fully reimburse you in case of error (this is part of the contract with Trusted Shop)