American Apparel, Inc’s earns a 3.0-star rating from 2 reviews, showing that the majority of fashion enthusiasts are somewhat satisfied with their clothing.
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Never received order, customer service fail.
I ordered two velvet pencil skirts on clearance from American Apparel which were supposed to have been delivered on August 15. That's what the tracking info says, at least. Unfortunately I never received any package from them, even though it was marked as delivered. I emailed customer service and some bright, bright Einstein named Jeffrey Perez emailed me the tracking info and that was that. He didn't offer to help or investigate. Smart kid. NOT. Unfortunately I paid for this order with Paypal and escalated it to a claim, but even Paypal are siding with them and probably not going to give me my $53.08 back because it was marked as delivered, even though I never received it
God, dealing with this company has been such a nightmare. All I want is my money back so I don't ever have to bother with them again.
Employee abuse
After working at American apparel for 3 months they had yet to pay me. Eventually, I quit and went through the labor board, who could not do anything because of some fine print about how payment is at employers discretion on a work experience form. Currently working with a lawyer. The company is absolutely disgusting, please do not support this treatment by shopping there, and for the love of God don't ever work for them.
The complaint has been investigated and resolved to the customer’s satisfaction.
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Overview of American Apparel, Inc complaint handling
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American Apparel, Inc Contacts
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American Apparel, Inc phone numbers+1 (213) 488-0226+1 (213) 488-0226Click up if you have successfully reached American Apparel, Inc by calling +1 (213) 488-0226 phone number 0 0 users reported that they have successfully reached American Apparel, Inc by calling +1 (213) 488-0226 phone number Click down if you have unsuccessfully reached American Apparel, Inc by calling +1 (213) 488-0226 phone number 0 0 users reported that they have UNsuccessfully reached American Apparel, Inc by calling +1 (213) 488-0226 phone number
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American Apparel, Inc emailsjonnys@americanapparel.net91%Confidence score: 91%legal
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American Apparel, Inc address747 Warehouse St., Los Angeles, California, 90021, United States
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American Apparel, Inc social media
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Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreMay 24, 2024
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