MetroStyle
Reviews and Complaints

I bought a dress from this store and delivery took forever - over 5 months. When my order finally arrived I was so excited until I opened the package. My dress looked nothing like the one I ordered so I contacted MetroStyle and demanded some explanations. They said that my dress was not in stock for a long time now so they sent me a similar one. Are you kidding me? Well, of course it was not in stock because 5 months passed since I placed my order. Demanded a refund but they said no and told that returns were available within 30 days. I contacted them the same day as I received it and it was not my fault that it took 5 months to deliver it! Absolutely terrible scam site, don't order from them!

Ordered jeans on 11-14-15, received 11-21-15. Pants too large returned 11-23-15 with their label. As of today Metrostyle says it has not received. They emailed me that they would exchange pants and send smaller size with no additional shipping charge. Today they charged me $7.50 on my credit card. This is not what they said they would do. Makes item cost: 29.99+9.99+7.50. Item nearly double in cost with all their charges. Been shopping there for years but these shipping and handling charges are outrageous plus they lie on emails. I have disputed charge on credit card and will not order anymore from their site. Beware people.

I've been a customer of Metrostyle for nearly 20 years. Since Boston Proper took over and bought both Metrostyle and Chadwick's of Boston out, the service has sucked. I recently (January 2013) ordered some lace tops from Metrostyle. I wanted them for my vacation. I never received them! I was charged for them, but never received the merchandise. This is nothing new. It's happened before. I contacted them via email and was told my address was insufficient, which is wrong because I put in my correct address when filling out the credit card information plus I've been a long time customer and they should have my address in their datebase. I give them my address and the "claim" they will resend my merchandise with no extra charge. Guess what? I never received the itmes. Contacted them again and they say that they are so sorry I didn't like my stuff because it has been returned to them. In ever returned them because I never received them! They have lost me as a customer. It's a damn shame I won't order from them anymore. They used to be really great. Plus they always had really nice stuff. I don't order from Chadwick's anymore either due to the same issues.

I ordered a coat in December 2012 in a size medium. I received a large coat in a bag labeled medium, I sent back the coat for an exchange. Metrostyle sent me another coat and did exactly the same thing... a large coat in a medium bag, this time I sent it back for a refund. I received an email stating I would get a store credit. When I call to question the store credit as opposed to a refund, I was told because I did not send within 30 days (which was not true). After it was determined that I did return within 30 days. I was told it would take 3-5 day to post to my card. It has been two weeks, I have called three times and no refund. If you order from MetroStyle it is very likely that you will not get the product you ordered. If you return an item, It is also likely that you will not get refunded.

Back in the Spring of 2011 I returned a large package of items that did not work for me. The package was one of Metrostyle's large mailing bags it was securely packaged with strong packing tape and the return label was securely affixed. I have tried to contact
Metrostyle numerous times for nearly a year. I finally got one response from one of their reps stating that they are changing there system and my credit would be received by the end of November 2011. Nope still nothing when I try to contact them through their site it won't work. When I click submit it just erases everything I tried to send. When I use the e-mail address they give on there sight it comes back as "non-deliverable". I have sent them messages via USPS and copies of my statement with the items that were returned still no response. I wonder if it is even a valid postal address. I have since paid off my credit card paying for these items that are not even in my possesion! I am very frustrated and will no longer trust this company.

Purchased two suits from this catalogue company on 09211, returned merchandise and company admits receipt of suits on 10/16/11. Refund due and not received since then. Numerous calls made to get status. Put on hold (at times for 45 minutes with no response), told the refund will be processed, transferred to supervisors who don't answer the calls, advised company reorganized, etc. No connection, no response, no call backs, and definitely no refund since September 2011.

Order to sweat suits on December 19, 2011 for$ 89.96 they charged me twice and have not refunded my money yet of $89.96. I continue to call and they put you on hold for almost a hour then someone picks up and hangs the phone up. I used to order from metrosyle/chadwicks and never had this problem. I dont know whats going on but they all r not professional. Metrostyle/Chadwicks has really changed. I will never order from them again. They just lost a good customer. They will reap what they sow. May God Bless them and Keep them!

TODAY'S DATE IS JAN. 4, 2012. THE LETTER BELOW WAS WRITTEN TO METROSTYLE'S CEO ON DECEMBER 5, 2011 AFTER NUMEROUS FUTILE ATTEMPTS TO CONTACT THE COMPANY. I HAVE STILL NOT RECEIVED ANY RESPONSE. THIS DEBACLE IS NOW 3 MONTHS OLD AND STILL NO REFUND. THEY IGNORE MY E-MAILS, I CANNOT GET THRU ON THE PHONE, THEY HAVE NEVER GIVEN ME MY CREDIT, YET THEY HAVE THE AUDACITY TO CONTINUE SENDING ME E-MAILS WANTING ME TO BUY STUFF FROM THEM. DON’T! THEY ARE CROOKS!

As unbelievable as it may seem, below is a history of the battle I have been fighting for the past two (2) months with Metrostyle. To say that Metrostyle’s behavior is unprofessional, unethical, disrespectful, and downright pathetic is an understatement. I have been trying to contact your company for 2 months because when I received the order in question, I found the need to return one of the items, and a return label was not attached to my invoice as it usually is. I had undergone 2 different surgeries just days before I placed the order, and to have to leave the house and go to the Post Office and buy postage and mail this package back to you was not only an extreme inconvenience but was also dangerous to my health at that time. I have actually sent approximately five (5) personal e-mails from my own e-mail account, I have sent approximately six (6) messages [including the one I sent today] through your website, and I have called so many times I can’t count. One particular day, I actually called the order line since customer service never answers but just leaves you on hold, and when that lady, who was very nice but hesitantly told me that the website and the organization were being revamped and that other customers were also complaining but that she would try to help me and asked me to hold for a while so she could get me through to customer service, I readily agreed. However, after holding on for 1 hour and 5 minutes, I HUNG UP! I’ve tried to get through several times since, and all I get is that stupid recording telling me that call volume is high and I will have to wait.

I WANT A REFUND FOR THE PANTSUIT I RETURNED TO YOU IN NOVEMBER, 2011, FROM THE INDEPENDENCE, LOUISIANA POST OFFICE. THE REFUND SHOULD BE IN THE AMOUNT OF $33.99 BECAUSE I PAID THE RETURN POSTAGE MYSELF, SO NOTHING SHOLD BE DEDUCTED FROM THAT AMOUNT.

If you have any interest at all in your job and your company, you really need to read the history below because the way I have been “jerked around” is totally inexcusable.

I would appreciate, and will expect, your full and prompt cooperation and assistance in this matter.

HISTORY OF WHAT HAS TRANSPIRED:
12/5/2011
This is completely unbelievable, but here it is almost 2 months later, after 5 personal e-mails to you, 5 messages sent thru this website, numerous telephone calls which I made and never got to talk to anybody, and this matter has still not been resolved. As you can see from all the voluminous correspondence below, I WOUND UP SENDING THAT PACKAGE BACK TO YOU AT MY OWN EXPENSE. AGAIN, UNBELIEVABLY, I HAVE STILL NOT RECEIVED A CREDIT ON MY CREDIT CARD DESPITE THE FACT THAT I RETURNED IT ALMOST A MONTH AGO. I have called, and called, and called, and can't get anybody on the damned phone either! This is extremely unprofessional, unethical, and you should be reported to the Better Business Bureau. WHEN AM I GOING TO GET MY REFUND?
11-16-11
CANCEL ALL MY PREVIOUS E-MAILS REQUESTING A RETURN LABEL OR THAT YOU CONTACT ME BECAUSE I NO LONGER WANT OR NEED A RETURN LABEL. I HAD SOMEONE DRIVE ME TO THE POST OFFICE YESTERDAY BECAUSE I STILL CANNOT DRIVE DUE TO THE SURGERY, AND I SENT THE PACKAGE BACK TO YOU AT MY OWN EXPENSE. MAKE SURE THAT YOU REFUND TO ME THE ENTIRE COST OF THE MERCHANDISE WITHOUT DEDUCTING ANYTHING FOR POSTAGE SINCE I PAID FOR THE RETURN POSTAGE MYSELF. I DON'T WANT ANY FURTHER DEALINGS WITH YOU. YOUR COMPANY AND ITS SERVICE ARE PATHETIC, AND YOU SHOULD BE ASHAMED OF YOURSELVES.
11/09/11 - ORDER NO. M000197967

IT IS NOW 2 DAYS LATER, WHICH MEANS I’VE BEEN HASSLING WITH THIS ISSUE FOR MORE THAN 2 WEEKS NOW. NOBODY ANSWERS MY E-MAILS, AND I CANNOT GET THROUGH ON THE TELEPHONE. WHAT IS WRONG WITH THIS COMPANY? I AM BEGINNING TO BELIEVE THIS WHOLE THING HAS TURNED INTO A SCAM. LERNER’S USED TO GIVE ME THE BEST SERVICE IN THE WORLD, AND BELIEVE ME, I SPENT A LOT OF MONEY WITH THE COMPANY OVER THE YEARS.

ALL I WANT IS A DARNED SELF-ADHESIVE RETURN LABEL TO RETURN YOUR MERCHANDISE WHICH WAS NOT UP TO STANDARDS AND DID NOT FIT. THE LABEL SHOULD HAVE BEEN ATTACHED TO THE INVOICE, BUT IT WAS NOT. JUST PLEASE SEND THE DAMNED LABEL AND I PROMISE, I WON’T ORDER FROM YOU EVER AGAIN.

11/7/11: RE: ORDER NO. M000197967

I FORGOT TO MENTION IN MY PREVIOUS E-MAIL THAT I HAVE ALSO BEEN ON THE PHONE TRYING TO GET THROUGH TO CUSTOMER SERVICE OR ANY PERSON FOR THE PAST 2 HOURS AND HAVE EITHER BEEN TOLD TO CALL BACK LATER OR TO HOLD ON. THE LAST TIME I HELD ON, I WAS ON HOLD FOR 32 MINUTES! THIS IS RIDICULOUS! WHEN I CALLED LAST WEEK, THE SAME THING HAPPENED!

I WOULD APPRECIATE A RESPONSE IMMEDIATELY SINCE I HAVE BEEN PLACED IN LIMBO FOR ALMOST 2 WEEKS NOW! RESPOND!

--- On Mon, 11/7/11, > wrote:

From: Subject: METROSTYLE ORDER NO. M000197967 -
To: [protected]@myorderstats.com
Date: Monday, November 7, 2011, 9:59 AM
I HAVE SENT THREE E-MAIL REQUESTS TO METROSTYLE DURING THE PAST 1 1/2 WEEKS AND HAVE HAD NO RESPONSE. PLEASE RESPOND!

I sent the following request last week but have still not received a response. Please respond:

ORDER NO. M000197967

“I received the referenced order today [protected]) and must return one of the two items. However, there is NO SELF-ADHESIVE RETURN LABEL ATTACHED. As a matter of fact, there is NO kind of label attached of any kind. I always return my merchandise with the self-adhesive label, so I would greatly appreciate it if you could either send me one or send me a return label via e-mail so that I can return this item as soon as possible. I called Metrostyle today and was informed that Customer Service is closed and will not be in operation again until NEXT MONDAY, OCTOBER 31. I was astonished. I have ordered from Lerner's (Metro now) and Chadwick's for years and never found the Customer Service Section closed, and especially not for this long! I would appreciate your assistance with this request. Thanks.”

Oh my God! I have been trying to reach ANYONE at Metrostyle to complain about a charge placed on my credit card (who do they think they are, charging any amount they want to my credit card? Who gave them authorization?), but neither their phone center or email seems to go a real person. I have disputed the charge with the credit card company and won't have to pay it and let the credit card people handle it. I'm wondering if Metrostyle is now run by the mafia or a bunch of conniving thieves. Glad to see there are others on here having been screwed by that FU**ing company.

I placed an order with Metrostyle on 4/27/11. The online oder site did not process correctly. I spoke with customer service several times - getting different delivery dates each time and at one point was told one of my orders was cancelled (without notifying me). I just want to get the honest truth on were my oders stand as far as delivery and or cancellation. I will not order from this site again or recommend this company to friends. Who needs the hassle of poor service?

Returned $145.00 worth of clothing on 7/22/11, placed numerous phone calls and emails looking for my refund the last email I received today reads as follows:

We would like to apologize for the inconveniences you have encountered, and thank you for being so patient with us. Your frustration is absolutely understandable.

As you may know, we are currently undergoing financial restructuring. Unfortunately, this is what has been affecting your merchandise refund; however, the restructuring process is nearly complete and you will be contacted within the next 45-60 days with a resolution.

Once again, we sincerely apologize for any inconveniences you have encountered as a result of this issue and we promise to make it right.

My refund (if I believe it to be) will take yet another 45-60 days?

I also have another returned in the amount of $45.00, but I am afraid to send it back for fear that I will not get it as well. I would rather donate it to charity!

If you ever need to return an item to METROSTYLE, save your money, time and energy and just keep it! I ordered two items from metrostyle.(boots & dress) I had a buy one get one free code and deferred billing. I returned the dress in exchange for a smaller size and I immediately got charged the original shipping charges even though I was on deferred billing. Then, when I called to check on when I would receive my exchange, I was told that it was no longer available in no other size or color. I guess there goes my BOGO deal. They said that I would just get a bill for the boots in 60 days on deferred billing. Well, I got an email stating that exchange dressed was shipped and I was immediately charged 69.99 for the dress. I called METROSTYLE and inquired why I was told that the dress was no longer available, but then they still shipped it and why did they charge my card when I was on deferred billing. Well, I was told that the item was not actually shipped because it was cancelled. I asked them to explain the shipped item email that I just received and the charge to my credit card. They could not explain. I asked to talk to a manager and I was told that managers do not speak with customers. I could not speak with a manager. I thought that was the most ridiculous thing that I ever heard in the world. She just gave me the number to their collections department and told me to call them about my refund. The refund department said that they could not help me because they only handle collections. I am so frustrated and pissed off. I feel like I have no where to turn. I feel so ripped off. I sincerely hate Metrostyle now. I will never ever never order from them again. This is all over a simple return. They truly have a bunch of idiots running the whole mail order department. Please, do not make the same mistake as I did. If you have a return, you will be better off keeping it!