American Auto Shield
Reviews and Complaints

This extended warranty was bought in 2000 and has been kept up to date and extended by payments tand renewal to this company since then. So for 11 years I have been paying this extended warranty. Yet now when there is a claim on the transmission. The American Auto Shield refuses to pay the claim. It has made up excuses not to pay this claim. This is a terrible injustice to the customer. Do not buy any extended warranty from American Auto Shield. Terrrible company and you will get screwed out of your money.

I placed a claim with them for repair to a luxury German Vehicle, once they heard that the repair is $6000, they use every kind of tactics to avoid moving forward with the claim. They reacts only when someone contact them, never would they call me or the repair shop to follow up; the only time they called me about my claim is to suggest I take the cars somewhere else for repair; then they put all kinds of spins to delay the claim, even denying the certified Mercedes Mechanic’s analyze and tells me that I needed to replace an engine that is not needed. When I refuse their suggestion and informed them that even the repair shop is against additional, unnecessary repairs, they have the audacity to threaten to have my car tow to a dealer of their choice to make the repair and if I refuse, they’ll deny the claim. They also told me that I am responsible for any charges that I incurred for I refuse to go to a repair shop of their choice, when I asked them if their shop is qualify or certified on my type of cars; they refuse to provide a straight answer. When I asked them if they considered me a customer, they come right out and admitted that they just manage the contract that I brought from someone else! In other words, I am NOT their customer. This after I've informed them that I they already took my money for the coverage, the Manager (Curtis) claims that HE didn't took my money and it’s not his problem. Forget about the rental, they said as long as the claim is not approve, no rental is authorized. When I told them that they're the one holding up the claim, he blamed all on my decision to bring my car to a CERTIFIED repair shop of choice by the manufacturer.
Now the next delay tactic is asking for oil samples for analyze, when I ask them what is this for; they again go back to saying that they want to proof out their theory that I REALLY need an engine, which they already have in place without any supporting evidence from anyone that its needed. AMAZING! They could positively identify what I needed by just looking at some pictures and completely rules out expert mechanical opinions.
When I ask them for a refund because it’s obscene to conduct further business with them; the manager informed me that NO REFUND since they have not officially denied my claim, so it’s just in a state of hold, I then suggest that this hold state could be years, he said YES!
IF YOU STILL WANT TO DO BUSINESS WITH THIS COMPANY AFTER KNOWING MY EXPERIENCE, YOU DESERVE TO BE SEPERATED FROM YOUR MONEY AND VALIDATE THE THEORY THAT A SUCKER IS BORN EVERY MINUTE..

American Auto Shield is full of crap. I will not renew my warranty with them when it expires in 1 year. I paid $80.00 dollars a month for 2 years. Keep in mind I have a zero deductible. Every claim which has been filed against my car I have had issues. The dealership (mechanic) states it will take them 2 hours to perform a particular job, they the warranty company says their records indicate it should only take 1 hour to complete that particular job. I the one with a zero deductible gets stuck paying for the other hour. So I ask the Ameriacn Auto Shield for a recommended repair facility which I can take my vehicle to, they tell me they can not tell me where to take the vehicle. BUT they will not honor what the FORD dealer claims is their hourly rated repair times. Now I am told the company which they contracted my warranty through has went belly up since September 2010. I found out yesterday when my vehicle was again at the Ford dealer being repaired. NOW I (REMEMBER ZERO DEDUCTIBLE) HAVE TO PAY UP FRONT FOR THE REPAIR AND GET REIMBURSED IN 3-4 WEEKS FOR REPAIRS WHICH ARE COVERED UNDER MY WARRANTY. THE TOTAL BILL IS OVER $900.00 I WILL GET ABOUT $600.00 FROM THEM... AGAIN I AM GETTING HOSED FOR THE REPAIR TIME THE DEALER IS STATING. I DID SAY I HAD ZERO DEDUCTIBLE... I WILL NEVER NEVER EVER EVER RENEW THIS WARRANTY WITH AMERICAN AUTO SHIELD... RUN FAR AWAY FROM THIS COMPANY.

Last night I went over to an elderly friends house to help her figure out why she was having problems with balancing her checkbook. When I was looking at the check register I noticed that she was paying $79/month to American Auto Shield for "Basic Powertrain Coverage". I asked her why she was paying for breakdown coverage on her car and she said that someone had called her and told her that she needed it.
Well, I told her that her 1993 Oldsmobile Cutlass, that has only 29, 888 miles on it, has a resale value of $477 and that no-one should be selling her coverage that will cost her $2, 015 over a two year period, she became upset. She realized that she had been taken advantage of by a smooth talking sales person (Joshua Hampton) and was thankful that I had looked at her checkbook.
Personally, I can't believe that her car, which she has put less than 30, 000 miles on in 18 years, will ever need to be repaired. She puts an average of 1667 miles/year on her car, and the 4 years of coverage that she was sold for $2, 015 will only cover her for about 6, 667 miles (given that she will not drive it more than she has in the past). The only driving she does is to the doctors office and back home. Since she purchased this policy on 10/5/2010 (3 months ago), she has put less than 200 miles on it.
I will be contacting American Auto Shield in the morning to see if they will give her all of her money back, or if I need to initiate a legal proceeding against them for cheating an elderly woman out of her money. I can't wait to take this to court and sue them not only for the money they stole from her, but also to sue them for damages.
I will keep you posted on the outcome of this travesty.

I purchased an extended warranty on my vehicle from American Auto Shield several years ago. This week my vehicle required repair. My mechanic submitted a claim to American Auto Shield and the claim was accepted. This morning I received a call from my mechanic stating that the replacement parts (fuel pump) sent by American Auto Shield were used. My mechanic advised me that installing a used fuel pump is not recommend practice and suggested I contact the warranty company for an explanation. When I called American Auto Shield I was told that nothing could be done and that if I wanted to return the used part I would be charged for the cost of the call tag sent to pick it up from my mechanic ($88.00). I have called two other mechanics and they have confirmed that not only is using a used fuel pump not recommended but it is potentially dangerous. American Auto Shield is only willing to pay $300.00 for a repair that is going to cost me $742.55. When I called I asked to speak with a Manager but was told no. Do not buy from American Auto Shield - not only do they misrepresent themselves but they could cause you to be in danger by sending used parts to your mechanic. I have filed a complaint with the Nevada Division of Insurance and hope they will stop this company from taking advantage of other consumers.

I bought a policy through these guys, and they have SERIOUSLY overpromised & underdelivered. They try to deny EVERY claim, but in the end, I end up paying for about half of every claim. $1200 bills- I usually pay $600, they nitpick and don't fix things that need fixing. Example- A/C compressor went, and when your compressor goes, you have to also replace your dryer or the factory warranty on the compressor is invalid. They wouldn't replace the dryer...add on $300 to me to fix that (B/c if the air didn't blow cold after the compressor was put in, I'd be paying another $100 deductible and be w/o a car for 3-4 days). The promise free rental cars, but it takes their reps 2-3 days to get to see the car, then 2 days to fight what they are trying to rip you off on, then a day to repair the car. They only pay for 1 day of rental car service, even though it takes their techs out to even LOOK AT THE CAR! Never, never use these people, it is a HUGE waste of money! Buy an extended factory warranty.

Please be aware that Warranty America - has had a name change or was acquired - their new scam name is American Auto Shield.
Stay away from this so called auto warranty company. They do not pay out or honor their contract as they state. They claim bumber to bumper coverage - but later state does not include rust - rubber parts - and bolts. what car either new or old does not have a little rust on the bottom, what car does not have rubber parts -- and bolts. This notice came after we purchased this agreement - on my way to fight this battle with the Better Business Bureau and file a lawsuit.