Villages Golf Cart Man’s earns a 1.8-star rating from 5 reviews, showing that the majority of customers are dissatisfied with purchases.
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product quality/customer service
Purchased a custom golf cart body kit that would fit a Club Car Precedent. The 34 Roadster Truck body kit was purchased on 6/27/2019 and paid in full on that date for $4, 691.25 which included shipping, handling and a crate fee.
When purchased, I was told it would take 4-6 weeks before I would receive the body kit which I had drop shipped to my body shop for painting (Tony claimed that they do not paint and ship bodies since they can become damaged in shipping).
The body ended up shipping and the body shop receiving it 9 weeks later after a lot of excuses from Tony Colangelo (including something about having problems getting his employees to show up for work).
The body kit was sold to me as primed and paint ready but came in with the edges missing around most of the kit. This required nearly $2, 400 worth of work to rebuild the edges of the kit so that it could be painted (along with other body work to clean up the work that should have been done by Villages Golf Cart Man).
In addition to the problems with the body kit, I also received a lot of problems getting support for the fabrication work to prepare the golf cart to receive the body kit. I was sent a one page instructions on what needed to be done but this was missing about 10 pages of necessary changes to make the body kit fit. The received instructions where mostly concerned about the extension of the frame. I found these instructions to be incomplete even for the frame extension. Buyers beware, do not follow the instructions as shown. Make sure you add additional support to the frame extension by adding a piece of flat aluminum on the outside of the frame to make it more rigid and less likely to crack or break as seen in more of the other complaints on this site. There was no mention about the necessary work to cut down the battery box by three inches or to create a new frame to support the seat. There is also no mention that you must cut some of the front suspension to allow the extended steering wheel column to fully turn. There is also some extensive work to cut down the old glove box bottom to allow the body kit to fit down on the frame. There are no instructions on how to do the seating or that you can't use the existing seats that came with the golf cart.. you must make them yourself. All of these issues cost a lot of extra money that is not noted on their website, in their instructions or in conversations with them.
They claim a customer support number and email for the fabrication support. This turned out to be a real gem of a person who only claimed that you need to be a fabricator to complete this work and provided no support whatsoever. Being an engineer, this wasn't a problem for me but it would have been helpful to have a much broader set of instructions and warning on the additional costs that you must do to support this project.
When approaching Tony Colangelo about the additional costs and asking for a refund on the $2, 400 worth of additional body work to get the body ready for painting, all I got was a lot of complaining about my body shop and that I was being taken for a ride. He then proceeded to belittle me and spent as much time dodging the real issue with the customer satisfaction about the product quality.
I would highly recommend that you take your business elsewhere as this company will not provide what is advertised on their website. Buyer beware.
I'm providing a picture of the body damage as it was cut out of the mold too short and was very thin and brittle (obviously, they were in a hurry and did not care about quality).
I'm also providing a finished product picture to show that, yes, I am an engineer and can do the work without the support of their "customer service".
golf cart customization
If I could give it zero stars, I would. Beware when doing business with these people. I was told on 21 August 2019, they do not have the resources or funds to do work. They do not deliver as promised or according to contract. They will tell you they are working on it over and over again.
Gave them a Mr. Toad's Wild Ride car for conversion to a golf cart in January 2016. $30k+ and still have not seen my car/golf cart. I have filed a law suit, gone through mediation and still no car to this day. I want my car back!
Be careful before doing business with these people!
golf cart body kits
"My company ordered 2 golf cart body frames as I build custom carts for my clients. When I went to pick up one of the bodies, after making multiple confirmations the body was ready, when I arrived, it was not. They had excuses for not having it ready. Why would someone allow a customer to drive over 3 hours to pick up a product and not be honest enough to...
Read full review of Villages Golf Cart ManIs Villages Golf Cart Man Legit?
Villages Golf Cart Man earns a trustworthiness rating of 23%
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- We found clear and detailed contact information for Villages Golf Cart Man. The company provides a physical address, phone number, and email, as well as 2 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
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Terrible Customer Service & treatment
I reserved and paid for a golf cart for a rental in Sept. 2010. When I got the cart in March of 2011 I needed it for 1 week. The golf cart I received was dirty, slow, and bounced up & down while riding. I took it home and then returned it the next day asking for another cart. No such luck. I was told no other carts were available. Sue, the so called...
Read full review of Villages Golf Cart Man and 4 commentsCustomer Service
Horrible customer service. We were told one year warranty on very expensive custom cart. We had to fight for every single event..and there have been several from leaking to broken welds. Owner calls us liars...says it's only a golf cart, not for $19, 000 it's not. Very, very difficult to deal with. Have lied to us and the company that finally did the...
Read full review of Villages Golf Cart Man and 11 commentsVillages Golf Cart Man Reviews 0
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Overview of Villages Golf Cart Man complaint handling
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Villages Golf Cart Man Contacts
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Villages Golf Cart Man phone numbers+1 (352) 350-1169+1 (352) 350-1169Click up if you have successfully reached Villages Golf Cart Man by calling +1 (352) 350-1169 phone number 0 0 users reported that they have successfully reached Villages Golf Cart Man by calling +1 (352) 350-1169 phone number Click down if you have unsuccessfully reached Villages Golf Cart Man by calling +1 (352) 350-1169 phone number 0 0 users reported that they have UNsuccessfully reached Villages Golf Cart Man by calling +1 (352) 350-1169 phone number
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Villages Golf Cart Man emailsinfo@villagesgolfcartman.com100%Confidence score: 100%Supporttony@villagesgolfcartman.com99%Confidence score: 99%
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Villages Golf Cart Man address3028 N County Rd 470, Lake Panasoffkee, Florida, 33538, United States
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Villages Golf Cart Man social media
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Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 13, 2024
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