American Craftsman Window and Door Company
Reviews and Complaints

I purchased several windows some time ago. One of the windows SKU#130483 series 2300 has lost it's clarity in the lower panel. I contacted Anderson who referred me to phone number [protected] at American Craftsman. That call directed me to claims.American Craftsman. com. This site is what I came up with. Can you help me with this runaround? Thanks John

I had your windows for 15-20 years so far you replaced 4 windows I am in need of another free window in bedroom ,window snaped Looking for manufacture address and phone # since they are life time .Sometimes its better to buy better windows in your home. If I was starting over, I would get a different windows in my home . As a child I never saw my parents every change or replace windows and that was around 1950 1970 Aim getting pissed off .Thank GOD I have sons that can help me install Carmella Schiessl in Brick N.J. 08724.

Bought 4 special order double hung windows in February from Home Depot they sat in our garage till April still packed in the wooden crate when the weather allowed us to unpack them in early May ,3 of the 4 were broken, not from shipping but, frames were broken before packaged we returned to Home Depot for a replacement, return and this happened 2 more times each time we unboxed at the store to check before we left with them finally on the 4th time they arrived not broken they were installed house was finished over July and August today I finally got to clean them and they are horrible hand and finger prints in between the glass and glue squishing out all around the glass this is such a disappointment for what we went through to get these windows and now they look worse than the old ones we have taken out.

I am looking into talking to my lawyer about this matter. Quality control is slacking on your end .

Please reply

January 2022

Windows came warped, cracked, some are different than others and been contacting for months and they tell me someone will contact me within 3-5 business days and still no response

Work order

We built our house 6 1/2 years ago we purchased 30 windows from you and in this short time we have had to replace seven of the windows. You have sent new windows to us but also it is getting expensive to change out our windows over and over wanted to know if you’re having big issues with your windows would like a representative or someone to come and look at these or contact me so we can discuss this I have all order numbers all the stickers from each window as we put them in ,thank you.

New construction. When house was completed and we were installing the window screens some of the windows would not stay open.

Purchased windows from Home Depot store in Merritt Island Florida. Store #0234. Installed with my licensed window installer.

My Home Depot window order number is at purchase is H0234-211059

windows I'm having problem with is

Store SKU [protected] FL SH 2-5 need replacement balancers for 4 of these windows,

Store SKU [protected] FL SH 3-3 need replacement balancers for 1 window.

When I called Am Craftsman support number they said I need sticker off of windows. one off of each type attached.

Garden window 6900 series purchased from Home Depot July 1, 2008, size 29 " wide x 38" high. The window has developed foggy spots and the locking mechanism on both sides will no longer work. First contacted Home Depot and they said to contact manufacturer to check on warranty. I have tried numerous times to call customer service number, but despite very long wait time, have never been able to get anyone to answer phone. Please contact me at your earliest opportunity so that I can get info on how to repair my window.

Peggy Earwood ([protected]@hotmail.com)
[protected] - Home
[protected] Cell

Well this is 07/13/2021 this is the new date that was given to me on 07/01/2021after waiting SIX WEEKS of waiting. Now I'm told August or September. Boy that made me really HAPPY. No one takes into consideration that for now I have paid interest on my account for two months and maybe a total of 4 to 6 months. BUY WITH EXTREMES CAUTIONS. Home Depot I have been a customer since around 1998. I believe they should install for free and I know that want happen. I have lost all faith in Home Depot.

I have purchased 9 windows so far, all but 1 were a special order, I spend between 300.00 & 700.00 a month with Home Depot. I don't think that I am special or anything like that, but I received 3 special order windows for the first time the glass looked cheap. While I was installing the 3, through no flat of the vendors the upper glass broke. I ordered a new replacement glass, the timetable will tell my discontent Ordered 3 windows received all in 3 weeks yea happy. broke glass upper. ordered the new glass in the month of may was told it "might" come in early the given date was 07/01/21 this is this date we have been told now 2 more weeks. Boo, not happy. Just one tiny detail these were special orders only because HD quite stocking this size with grills which I wanted, remember the glass was a standard size for American Craftsman. Boo want buy another I will gow to Lowe's and apply for a card.

Have been in touch with your staff regarding replacement of the sliding glass door purchased with a lLimited Lifetime Warranty in Oct. 2012. There were 2 doors purchased at that time from American Craftsman (white CWi45 Patio Doors by Anderson) Contacted you and I was advised that it was necessary to supply the number of the original sales receipt. Although I have been in touch with the contractor (Rabco Construction) for several months hoping to resolve the situation, they are unable to locate the original sales receipt. All I have is their invoice number (6166) Realize the problem exists with the contractor but this still leaves me with a door that needs to be replaced. Hoping you can advise me on how to proceed. Thank you.

Dorothy Scheno
[protected]@aol.com

I special ordered two windows from Home Depot one 26x30, the other one 27 1/2 x62 both with the grates in them, the smaller of the two is fine but the larger one is absolutely horrible it has glue smeared all over the inside bottom of the window! On two separate panes. It's not like I can clean it as it's between the two panes of glass and very noticeable! It makes it look dirty! I'm very dissatisfied and wasn't aware of it until my contractor was finished putting it in! What can be done about this as I can't afford to have another contractor replace this

Window sticker Order number is
[protected].1.1

Max Jacobs
2052 East Ocean View Avenue
Norfolk, Virginia 23503
Email. madmaxmp43 @cox.net
Cell. [protected]

I bought 2 American Craftsman windows at home depot, model DH3046, the windows are so cheaply done, the cold air comes in from everywhere, they are 100% useless ! (would be a good window for a "indoor" wall like an office) Definitely not for an exterior wall.
I took it back to Home Depot, they refused to take it back, claiming to Contact the Manufacture, So I did, The manufacture American Craftsman Refuses to respect their so claimed "Lifetime warranty", they are trained with every excuse you can imagine, Its a game played, basically nailing the consumer with a garbage product and leaving the client on the water!
SHAME ON THEM!

We purchased all new windows for our house made by subject company from Home Depot in Danbury, CT in 2000. A few years ago they started fogging up and we had several replaced under the lifetime warranty. I just tried calling their phone number, because we have four more windows that have fogged up and we want them replaced. The phone number on the warranty apparently is not theirs and so I am going through you. We need to get these windows replaced as we want to sell our home and downsize.
Please tell us how to accomplish this in the most expedient way.
James and Susan Wolf
37 Mendes Road
Danbury, CT 06811
[protected]
[protected]@aol.com

Tom Stapleton. [protected].
28015 St. Rt. 37
Richwood, Ohio. 43344
We bought sliding glass windows with mini blinds from Home Depot on 4-17-2016 for $700.00. SKU for moving panel 1000000625 and SKU for other panel 1000000632. The clip will not hold the blinds up and moisture gets between the glass. We have a warranty on it . Would you please send us 2 new panels? Do you want us to send these back? We really need them . Thank You.
Barb Stapleton. [protected]

This window was purchased and installed in 2005. It performed as expected for 13 years. It fogged up between panes in 2118. Have lived continually in the same house purchased in 1995. This window was one of 20 purchased through a local Home Depot store(4158 Hilltown); 782 Route 113; Souderton, PA 18964. The casement is still in good shape. If I can get a replacement for the glass insert I will be able to switch out the defective part for a new one that is not fogged up.

I have an issue with a fogged up window. Have been dealing through home Depot who advised that they had a discussion with Melissa at American Craftsman and she said she needed more information. I emailed back all the information I had but have heard nothing back since April 27. The home Depot reference number is 00d50jufy _50050155L. The original order #[protected]. I had this problem several years ago and received 2 sashes promptly. That order number [protected].

Can not get mortise lock to flip around. Looks to me it has been installed incorrect at factory. Tried calling customer service wich sends me to answering service saying u are open but nobody answers or print dies not work. I even called Anderson with nobody with a answer. I am owner of a Handyman Services Company and now hsve a customer with a rid holding foor shut so nobody can lift it up to open. Lost time and money because if this. I hope you can resolve this problem soon or I will take different measures between you and hime depot. My email and phone is [protected]. [protected]@gmail.com.

Recently did half of my homes windows and 5 of them defective. 4 have massive gaps on sides (yupper did the shim thing till windows were basically extremely hard to open) and one now has two broken welds on top. When I called their customer service two days ago I was connected to a very very rude lady who only berated me. My mistake was that I installed them 45 days after I ordered them. My installer was real busy and I had to wait. Additionally home depot gave me the sales rep name ricardo ferriera and twice I reached out and twice he did nto return my call. I guess it must suck working for a company as a sales rep when you know your products sucks. Oh well live and learn. Best to take advice from people here folks. I did not and I regret it.
Hello anderson windows!