Menu
For Business Write a review File a complaint
American Custom Contractors Customer Service Phone, Email, Contacts

American Custom Contractors
Reviews and Complaints

www.americancustomcontractors.com

Learn how the rating is calculated

4.6 8 Reviews 1 Complaint
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

American Custom Contractors Reviews 9

ComplaintsBoard
M
Verified customer This review was posted by a verified customer. Learn more

American Custom Contractors American Custom Contractors Inc is a great company

American Custom Contractors Inc is a great company. They do a really good job and their customer service is top-notch. They communicate really well and respond fast.

Read full review of American Custom Contractors
Hide full review
ComplaintsBoard
C
Verified customer This review was posted by a verified customer. Learn more

American Custom Contractors They did a excellent job

They did a excellent job. Very neat and clean and timely performance. Very professional.

Read full review of American Custom Contractors
Hide full review
ComplaintsBoard
B
Verified customer This review was posted by a verified customer. Learn more

American Custom Contractors Fantastic company!

Fantastic company! Beautifull expert work, professional, conscientious. A pleasure to work with this team, from start to finish.

Read full review of American Custom Contractors
Hide full review
ComplaintsBoard
J
Verified customer This review was posted by a verified customer. Learn more

American Custom Contractors Dave and Anibal were professional, considerate, timely, and considerate during the project

Dave and Anibal were professional, considerate, timely, and considerate during the project. Most importantly, the quality of their work was superier. Couldn't ask for more.

Read full review of American Custom Contractors
Hide full review
ComplaintsBoard
R
Verified customer This review was posted by a verified customer. Learn more

American Custom Contractors Great company!

Great company! Yanni and Frank were very friendly and professional. They worked together to make sure my roof was replaced on time. I would definitely recommend this company. Thanks, Michael B.

Read full review of American Custom Contractors
Hide full review
ComplaintsBoard
L
Verified customer This review was posted by a verified customer. Learn more

American Custom Contractors We were very happy with our whole process, from start to finish, in replacing our roof

We were very happy with our whole process, from start to finish, in replacing our roof. The first representative explained everything really well and the bosses and team worked fast from the beginning to the final 'clean-up'. We would definitely recommend ACC for roofing jobs.

Read full review of American Custom Contractors
Hide full review
ComplaintsBoard
A
Verified customer This review was posted by a verified customer. Learn more

American Custom Contractors Im a new homeowner, so after a storm damaged my roof, I had no idea how to get my roof repaired or how to navigate the home insurance claim

Im a new homeowner, so after a storm damaged my roof, I had no idea how to get my roof repaired or how to navigate the home insurance claim nightmare. I was so grateful when my friends husband (who is a contractor specializing in home insurance jobs) recommended I call a company local to me called American Custom Contractors. My friends husband told me he had worked with the company previously and knew that the company had good people, does good work, and is trustworthy. Im happy to say that he was 100% right. Initially, my home insurance company only wanted to pay to replace a few shingles on my roof, but American Custom Contractors advocated on my behalf, and we were able to get the home insurance to replace my whole roof! There was months of back and forth with the home insurance company, but American Custom Contractors really allayed my anxiety during this whole process. In fact, everyone I met and spoke to at the company knew exactly what they were doing and were polite and professional. I felt like I was in good hands during the entire process. Im happy to say my roof is now brand new and beautiful. I highly recommend American Custom Contractors for their superb customer service and high quality work.

Read full review of American Custom Contractors
Hide full review
ComplaintsBoard
G
Verified customer This review was posted by a verified customer. Learn more

American Custom Contractors I spent 21 years in the U

I spent 21 years in the U.S. Marine Corps, and the way I was taught and learned and always used to get things done efficiently and correctly and thoroughly and successfully, were reflected in every aspect of the roof replacement job completed on my home by American Custom Contractors. From the day I first met with and spoke with an American Custom Contractor, through the processing phase by my Insurance company of all necessary paper work; up to the delivery of materials and the completion of all work in an expeditious and outstanding manner, American Custom Contractors never missed a beat! All work to be completed was thoroughly explained to me prior to the actual work getting started. Throughout the roofing work a Company Project Manager was on site to support the roofing crew and to ensure things were going smoothly---while also available to my wife and I to answer any questions we might have. American Custom Contractors is by far, one of, if not the one organization that has most surpassed all of my expectations, and they completed all work in a timely and exceptional manner just the way they indicated it would be completed. I am more than satisfied with my new roof and the work done by American Custom Contractor. I unhesitatingly recommend them to others seeking a very qualified, proven, and professional Contractor for their roofing requirements or whatever home requirements they have that parallel the Company's capabilities.

Read full review of American Custom Contractors
Hide full review

American Custom Contractors Complaints 1

ComplaintsBoard
F
Verified customer This complaint was posted by a verified customer. Learn more

American Custom Contractors fix the problem and take responsibility for the damages caused by their poor workmanship

fix the problem and take responsibility for the damages caused by their poor workmanship. It is extremely frustrating and disappointing to deal with a company that does not stand behind their work.

Furthermore, their customer service is abysmal. Every time we reached out to them, it felt like pulling teeth just to get a response. They were unresponsive and unhelpful, showing a complete lack of professionalism and care for their customers.

In addition to the shoddy work and lack of customer support, their contractors were also rude and disrespectful. It was clear that they did not value our time or concerns, and their attitude only added to the frustration and stress of the situation.

Overall, I would strongly advise against hiring American Custom Contractors for any roofing or construction needs. Their poor workmanship, lack of accountability, and terrible customer service make them a company to avoid at all costs. Save yourself the headache and find a more reliable and reputable contractor.

Read full review of American Custom Contractors
Hide full review

Is American Custom Contractors Legit?

American Custom Contractors earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds American Custom Contractors to be a trustworthy company. Although there's a 0% resolution rate for customer complaints, which deserves attention, American Custom Contractors is known for their high standards and safety. If you're thinking about dealing with American Custom Contractors, it's wise to check how they handle complaints.

We found clear and detailed contact information for American Custom Contractors. The company provides a physical address, phone number, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

American Custom Contractors has received 8 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.

American Custom Contractors has registered the domain name for americancustomcontractors.com for more than one year, which may indicate stability and longevity.

Americancustomcontractors.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Americancustomcontractors.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Americancustomcontractors.com you are considering visiting, which is associated with American Custom Contractors, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

A trust mark has been identified for a americancustomcontractors.com, but it is important to verify the trust mark and its source to ensure that it is legitimate. Ensure that the trust mark is genuine by clicking on it and verifying its authenticity through the issuing organization's website.

However ComplaintsBoard has detected that:

  • Americancustomcontractors.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The americancustomcontractors.com may offer a niche product or service that is only of interest to a smaller audience.
  • American Custom Contractors protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.

About American Custom Contractors

Screenshot American Custom Contractors
American Custom Contractors is a highly reputable and established contracting company that has been serving customers for many years. With a strong commitment to excellence and a dedication to customer satisfaction, they have built a solid reputation as a trusted provider of top-quality construction and remodeling services.

One of the key factors that sets American Custom Contractors apart from other contractors is their team of highly skilled and experienced professionals. Their team consists of licensed and certified experts who possess a wealth of knowledge and expertise in various areas of construction and remodeling. This ensures that every project they undertake is executed with precision and attention to detail, resulting in exceptional results.

American Custom Contractors takes pride in their ability to handle a wide range of projects, from small residential renovations to large-scale commercial construction. Whether it's a kitchen remodel, bathroom renovation, roof replacement, or complete home construction, they have the expertise and resources to deliver outstanding outcomes.

In addition to their skilled team, American Custom Contractors also places a strong emphasis on using high-quality materials and state-of-the-art equipment. They understand that the quality of materials used directly impacts the durability and longevity of the finished project. By utilizing top-notch materials and advanced equipment, they ensure that their work not only meets but exceeds industry standards.

Customer satisfaction is at the forefront of American Custom Contractors' business philosophy. They strive to provide an exceptional customer experience from start to finish. From the initial consultation to the final walk-through, they maintain open lines of communication with their clients, ensuring that their needs and expectations are met throughout the entire process.

Furthermore, American Custom Contractors is fully licensed, bonded, and insured, giving their clients peace of mind knowing that they are working with a reputable and reliable contractor. They adhere to all local building codes and regulations, ensuring that every project is completed safely and in compliance with the law.

With a proven track record of delivering exceptional results, American Custom Contractors has earned the trust and loyalty of countless satisfied customers. Their commitment to excellence, attention to detail, and dedication to customer satisfaction make them a top choice for all construction and remodeling needs.

In conclusion, American Custom Contractors is a highly reputable and reliable contracting company that offers top-quality construction and remodeling services. With their skilled team, commitment to using high-quality materials, and dedication to customer satisfaction, they consistently deliver outstanding results. Whether it's a small residential renovation or a large-scale commercial construction project, American Custom Contractors is the go-to choice for all contracting needs.

Overview of American Custom Contractors complaint handling

American Custom Contractors reviews first appeared on Complaints Board on Jul 26, 2023. The latest review American Custom Contractors Inc is a great company was posted on Jul 26, 2023. American Custom Contractors has an average consumer rating of 1 stars from 9 reviews. American Custom Contractors has resolved 0 complaints.
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. American Custom Contractors Contacts

  2. American Custom Contractors phone numbers
    +1 (301) 417-1000
    +1 (301) 417-1000
    Click up if you have successfully reached American Custom Contractors by calling +1 (301) 417-1000 phone number 0 0 users reported that they have successfully reached American Custom Contractors by calling +1 (301) 417-1000 phone number Click down if you have unsuccessfully reached American Custom Contractors by calling +1 (301) 417-1000 phone number 0 0 users reported that they have UNsuccessfully reached American Custom Contractors by calling +1 (301) 417-1000 phone number
  3. American Custom Contractors emails
  4. American Custom Contractors address
    15728 Crabbs Branch Way, Rockville, Maryland, 20855-2620, United States
  5. American Custom Contractors social media
  6. Michael
    Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    May 13, 2024

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.