American Drew Furniture’s earns a 2.3-star rating from 3 reviews, showing that the majority of furniture buyers are somewhat dissatisfied with their purchases.
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Manufacturing flaws on the headboard to bed rails connecting bolt alignment. Customer service rep claims it's wiggle room
September of 2020 purchased a king size bed headboard, bedrails and tailboard. (pictures available) Upon assembly, by delivery crew, the bedrails misaligned with the headboard by over 1/2 inch on the left(lean in) and 3/8 inch on the right(lean in). When approached, through an interior designer about the issue the sales rep. declared the flaw as "wiggle room". And the matter was dropped.
Please see the attached photos buttressing the assertion that the manufacturer created the issue.
Included is the original PO details from the inside of the bedrail.
The desired outcome is a replacement of the headboard or the bedrails(granted I think the headboard to bedrail bolts are mis-aligned from the headboard).
Non-communication
Order placed online 2/14/12. Received confirmation 2/14/12, then an email from sales 2/15/12 telling me the item was back-ordered until 2/28/12. Did I want to wait? I emailed back yes. Have heard nothing since. During regular business hours the only option is a voice-mail at either placing new sales or inquiring existing orders. Each and every time I call. No one picks up. I left 2 messages, but have received no response to date. I emailed the person who contacted me on 2/15 about the back order, but have not had the courtesy of a response. No idea what to do now. Give up, I guess.
The complaint has been investigated and resolved to the customer’s satisfaction.
Shipping delay
In November 2005 I ordered Bob Mackie Oval Coffee table and Oval End tables. It is now July 2006 and I've been notified that the order will not be in until the middle of August. Each month the retailer tells me that the tables have been delayed in shipment from China. E-mails to American Drew just draw responses telling me that they have problems with shipping from China.
Previously I ordered a dinning room table and hutch set. When received the doors to the hutch were warped and the table was scratched. After waiting for three months another hutch was delivered. However, it took almost a year for three more deliveries of a table, each one with a defect, before I finally just accepted one. It was slightly warped on one end; but I figured it was the best one out of the four. Who knows what defect the next one would have.
I am dumbfounded how a company can stay in business with this kind of customer service?
Is American Drew Furniture Legit?
American Drew Furniture earns a trustworthiness rating of 96%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for American Drew Furniture. The company provides a physical address, phone number, and email, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Americandrew.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Americandrew.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Americandrew.com you are considering visiting, which is associated with American Drew Furniture, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.
Several positive reviews for American Drew Furniture have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.
However ComplaintsBoard has detected that:
- Americandrew.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The americandrew.com may offer a niche product or service that is only of interest to a smaller audience.
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Overview of American Drew Furniture complaint handling
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American Drew Furniture Contacts
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American Drew Furniture phone numbers+1 (888) 299-5619+1 (888) 299-5619Click up if you have successfully reached American Drew Furniture by calling +1 (888) 299-5619 phone number 0 0 users reported that they have successfully reached American Drew Furniture by calling +1 (888) 299-5619 phone number Click down if you have unsuccessfully reached American Drew Furniture by calling +1 (888) 299-5619 phone number 0 0 users reported that they have UNsuccessfully reached American Drew Furniture by calling +1 (888) 299-5619 phone number
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American Drew Furniture emailsalonsogriswold@americandrew.com100%Confidence score: 100%Support
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American Drew Furniture address4310 Regency Dr. № 101, High Point, North Carolina, 27265, United States
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American Drew Furniture social media
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Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 13, 2024
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