Gavigan's Furniture
Reviews and Complaints

Gavigans Home Furnishing

ServeCo North America (service / warranty company)

Customer #119029

Sales #671380

I purchased a dining room set with table and 6 chairs on 11/6/21.

Here I am over 4 months later and I still have 1 damaged table and 4 damaged chairs and 6 damaged replacement chair backs.

I would like to have my money of $2,298.20 refunded to me and the dining set picked up.

I have purchased a house in Florida and am moving April 30, 2022.

Below is the series of events that occurred from the time I purchased my furniture.

11/6/21 – Purchased dining room set

11/20/21 – Product was delivered. Notice and reported flaw in table.

12/8/21-John from Tri-County came out to inspect table. While he was here I also showed him 4 chairs that were damaged. He said he was going to order 4 new chairs and when they came in, he would come back out to fix the table.

1/3/22-Called ServeCo – they said that it would take 4-6 weeks from 12/15/21 to receive the chairs. At that time I informed them I found another flaw in the table. They had me take a picture and send it to them

1/26/22-Called – Michelle at ServeCo said she would follow up on the status of the chairs

2/14/22-Received voice message from Michelle at ServeCo that they are replacing the table and will call when it’s available.

3/2/22-Called ServeCo – They have no record of my chairs being ordered and they would have to have someone call me back.

3/3/22-Replacement chairs were delivered

3/7/22-Called ServeCo – Heather said she would do a work order to have someone come out to put the chairs together and someone would call me in 24-28 hours

3/9/22-Called ServeCo-Sandy said that I have to wait 24-48 business hours not 24-48 hours, for someone to call me back.

3/9/22-Received call from Deb Morris trying to schedule someone to come out 4/1/22. I told her that was unacceptable. She was going to have someone else call me.

3/11/22-Guys came to put chairs together – but they found out they were all damaged

3/16/22-Called ServeCo-Daniel said someone would follow up on replacement chairs and getting a call tag to return 2nd set of damaged chairs. Someone would call me back 3/18

3/18/22-Called ServeCo-Kay said she would ask Daniel to call me back with status

3/18/22-Called ServeCo after no return call. Sandy said a request has been put in with the representative, Michelle. She said Michelle has 24-48 hrs to follow up with the manufacturer

3/22/22-Gavigans is supposed to deliver new table top

3/22/22-Gavigan delivered new table top and it was damaged. The delivery guy called their office to inform them. I refused this delivery. The delivery guys took the table back out to the truck and them knocked on my door and handed me their cell phone. A gentlemen on the other end said that he just doesn’t understand why I keep receiving damaged furniture and that he wants his delivery guys to take my entire dining set and refund me money. I said, sure we can make arrangements to do this. He started yelling and said no – it has to be now – right then. He is not sending his guys back out another time because it would cost him $150. The entire time he was talking – he was yelling loudly, so I handed the cell phone back to the delivery guy and told him to get out of my house.

About 10 minutes later I receive a call from Gavigans with the same gentleman yelling at me. He said he is trying to fix this and will refund my money but it needs to be right now. I told him, great, lets make arrangements to do this the following week. He continues to yell at me saying that he is refusing to send me anymore replacements. He is calling ServeCo and telling them to cancel any replacements that might have order. I asked who is was. He said his name was Robert and he was the owner of the company. I asked him to stop yelling at me. I told him for the past 5 months I have been dealing with the gals over ServeCo, who are not very nice, who I have been getting the run around for months and months and not one time did I raise my voice to them. He continued to yell at me. I told him that I work out of my home and that my dining room table was my office. I would need some notice before he arranged to have the furniture picked up. He said he was done. He is not refunding my money and he is not replacing the damaged table and 4 chairs I have, he was getting into touch with ServeCo and telling them not to service me. I hung up on him.

The wrong pieces of furniture were delivered to me today. The persons that loaded the truck loaded the wrong pieces of furniture for me. When asked if they could deliver the right pieces of furniture to me today on my day off from work, the rude supervisor name Tammy said no. She was very rude and uncooperative. I have to rearrange my work schedule to accommodate a mistake that they made. Very disappointed with delivery and we not recommend Gavigan's to anyone because of the rude delivery supervisor.

My mom, Dawn Price ordered a sofa five months ago and back then did not know she would be diagnosed with a terminal illness. She called today to try and cancel this sofa since her diagnosis is giving her less than six months to live. She was yelled at by the person that answered the phone and very unkindly told she could not return the sofa. I know there are rules in place for a reason, however, you would think that if someone is not going to live to see the sofa delivered it should be able to be cancelled. If I have to I will take my complaints to the better business bureau, so everyone can see how cruel you all are to a dying woman.
Customer ID 115127
Kathleen Price

Our furniture is not even a month old. When we first got our furniture I called the store & complained about the cushions. I did get a call back from the manufacturer . The next day we took the one cushions to Ganigans in Westminster, Md store & the store manager did switch the cushion with theirs in the store. Now only a month old & it looks awful. The cushions do not hold up. I have tried to straighten it out but can't. They always look wrinkled. This sofa is garbage. I am very dissatisfied with my furniture.

We purchased furniture from Gavigan Furniture. When the furniture arrived, much to our surprise the delivery personnel required us to sign a waiver which releases them of any damage to furniture or our home as the furniture was placed in the desired location. We refused to sign the document. The store manager then said we must pay a $75 fee to have the delivery personnel dismantle the furniture and place it in our desired location.

1. We were never told about this policy when we purchased the furniture,
2. We have moved around the country & never were required to pay a delivery person to dismantle furniture to place it in its desired location.
3. Asking around this is not a normal practice of other furniture companies

The manager, Rob Gavigan, became very irritated, impatient, and unpleasant with us. He said our option, if we didnt pay the $75, was to pay a 30% restocking fee with the remaining balance to go to store credit.

As such we paid the $75. This was unfair since we had not been told in advance of this charge.

My husband and I have ordered over $7000 worth of furniture from Gavigans since February 2017. We had two different orders. First was a sofa, loveseat and two side chairs. We are very satisfied with that order. The second order was to complete our living room with an entertainment center with end tables to match. Because the store had no samples on the floor we had to order out of a catalog. We selected the Liberty Harbor View entertainment center which in the catalog was oak. End tables were Liberty also but Lake House collection and oak. The finishes in the catalog pictures both looked oak and we felt would be a good match. However when this order was delivered there was a noticeable difference with the entertainment center finish. It is sand color and not oak which we actually like. But the end tables are oak and definitely do not match the entertainment center at all. We took pictures into the store but were told that since it was a special order the tables could not be returned. We realize the store policy about special orders but we feel that the furniture was misrepresented in the catalog pictures. We are very happy with the entertainment center but have no use for the mismatched end tables and want them returned for a refund. We appreciate your attention to this problem and hope that it can be settled to everyone's satisfaction.

england complainer;
Everyone always has a complaint but never wants to give credit where credit is due. Gavigans has the best selection for all styles, sizes and budgets. We lost mostly everything in a fire. We are older and never planned to buy furniture ever again. Once we knew what the insurance would cover we began our depressing look. We knew it would not happen in a day and after being brushed off by a local competitor we held our chins up and walked into Gavigans of Westminster where we met a lovely young lady. She was not down our throat nor did she approach us like a car salesman(sorry guys). We explained our desperate situation and in turn she introduced us to Rob Gavigan, he was "the man to help all of us" she wanted to make sure that as a team, Gavigans would "take care of us", and that is exactly what they did. Rob and Valerie assured us although they couldn't replace what we cherished for so many years they would help to make our house a home again. After an entire day spent fully attentive to our needs, and days there after, we felt that making one last stop was what god intended us to do, he heard my prayers. Almost one year later our house is finally a home, and Gavigans had a huge impact on our lives. So complain all you want, Rob Gavigan removed the tears from my soul and has taught his sales staff to have a little heart. I recommend them to everyone I know.

My husband and i purchased a sofa / chair from gavigan's 12 / 07, delivery was 3 / 08, we have had nothing but problems with the sofa cushions that keep getting flat in less than 6 mos. , and have been replaced three times already. My husband & i are the only users of the furniture, and we don't abuse it, nor are we obese. I called the company which is england / subsidiary of lazyboy. The company has no problems replacing cushions since they have a 10 yr. Warranty on them, but the owner of gavigan's apparently does, he came to look at the sofa, said nothing was wrong with the cushions or sofa, and won't replace them again, even though the cushions are less than 50% of what they should be. The owner should be customer friendly, but he is obnoxious, ignorant, arrogant, and the customer is always wrong. I can't beleive how badly this man treated us, and acted like he was doing us a favor by replacing them one mre time, when they have a 10 yr. Warranty on them. So now i'm stuck with a sofa that we can't sit on, because you sink in it, due to no firmness in cushions, which i asked them to put high density material in them, however, england and gavigan's has declined the request. So, it really doesn't matter what the warranty is with the cushions, if the furniture store won't stand behind the warranty, the company (England) can't do anything about it. I purchased many furniture items with gavigan's, but we certainly won't step foot in the store ever again. We are going to request a representative from england look at the sofa and cushions to see if they will do anything different to resolve the problem.

I bought a England furniture and the cushon are all out of shape the spring in one of the chair is fall in and we call art van and they would do nothing about it, We bought them on 8/05. I thought that they was good for ten years.