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American Freedom
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3.0 2 Complaints
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American Freedom Complaints 2

ComplaintsBoard
K
4:14 pm EDT

American Freedom Auto insurance claim

I had an accident almost a month ago, it was the other drivers fault. I have yet to get a call back from my ins co. I've been calling daily, so has my grandfather and my mother while I'm at work. This is ridiculous! They take my money every month. My car is not drivable because of the tire is sitting slanted, so it's dangerous, I need that fixed asap. The body also needs repair. Th police report states it was the other drivers fault and he received the ticket. Why can't my ins co, who is supposed to fix my car and then go after the other ins co do the job they've been paid to do. It's not costing them. I will be filing a complaint with the BBB also.

Desired outcome: Want my car fixed now!!!!!

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M
7:52 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

American Freedom Poor customer service/failure to pay claims

I hit a deer and called American freedom and they said no problem get 2 estimates.The estimates averaged $5300 I submitted them same day to American freedom insurance I then called for 13 days straight and heard same canned response "I will get with the adjuster this afternoon and push it through"I come to find out there is no adjuster they sent my estimate to JMJ body in plainfield Illinois and told them to slash it to bear minimum with cut rate parts and labor! I was then told to go to this shop JMJ 40 miles from my house, I went the office was dirty and unorganized with a little barking dog and a big pile of dog crap right on office floor! I was then told it would be all used or aftermarket parts and no warranty except 1 yr on paint NOTHING ON PARTS? I walked out and went to where I originally went for estimate clean and professional shop and office Lee Body in Aurora IL and contacted American freedom insurance again telling them of my concerns and they side stepped the issue and stated they wouldn't pay anymore or use OEM parts. Then they cancelled my insurance when my policy is up stating I was hard to deal with because I wanted my mint condition car to be fixed like it was with OEM parts?! I had to pay $1387 out of my own pocket just to get my car back to what it was!Plus even though I have rental car coverage they refused to pay that because I hit a deer and not a car?! AVOID AMERICAN FREEDOM INSURANCE!

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Overview of American Freedom complaint handling

American Freedom reviews first appeared on Complaints Board on Dec 21, 2011. The latest review Auto insurance claim was posted on Oct 12, 2022. The latest complaint Poor customer service/failure to pay claims was resolved on Dec 21, 2011. American Freedom has an average consumer rating of 3 stars from 2 reviews. American Freedom has resolved 1 complaints.
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  1. American Freedom Contacts

  2. American Freedom phone numbers
    847-758-9300
    847-758-9300
    Click up if you have successfully reached American Freedom by calling 847-758-9300 phone number 1 1 users reported that they have successfully reached American Freedom by calling 847-758-9300 phone number Click down if you have unsuccessfully reached American Freedom by calling 847-758-9300 phone number 0 0 users reported that they have UNsuccessfully reached American Freedom by calling 847-758-9300 phone number
  3. American Freedom emails
  4. American Freedom address
    559 W. Golf Rd., Arlington Heights, Illinois, 60005, United States
  5. American Freedom social media
  6. Janet
    Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    May 13, 2024

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