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Athena Diagnostics, Inc. Customer Service Phone, Email, Contacts

Athena Diagnostics, Inc.
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3.0 2 Complaints
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Athena Diagnostics, Inc. Complaints 2

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1:47 pm EDT

Athena Diagnostics, Inc. Diabetic Testing

My experience with Athena has been terrible. I checked to make sure the Athena DNA tests would be covered by my insurance and checked with Athena to make sure the tests would be no more than a normal deductible even though Athena is out of my insurance network. I was told the max anyone pays is $800 for the tests even if there was a problem. Even though the testing codes were approved by my insurance, my insurance did not pay because the coding was wrong. Athena then invoiced me $6000. Insurance can't help because they are out-of-network. Not only that, the results were not helpful. This has been a nightmare. Athena also refused to send anything in writing before the test to confirm cost and no one has a last name to be accountable for any conversation.

Desired outcome: Want the bill to be no more than $800

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3:07 pm EST
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The complaint has been investigated and resolved to the customer’s satisfaction.

Athena Diagnostics, Inc. Invoice Scam

Lab work done on my child in January 2012 wasn't invoiced to me until December 2013. By this time, the claim was out of network and of course I cannot use any Medical Flexible Spending account. As a result, the routine blood work which normally costs $90 was billed at the companies inflated rate of $2, 075. Without a phone call they realized what happened and credited my account $311 - which left me with a $1, 700 invoice! No matter what level of management spoken, everyone understood the problem but told me there is nothing we can do (which is totally false since the margin on such a test is roughly 1200%).

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Liz From CT
US
Mar 18, 2016 3:52 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I recently received a bill from Athena for $1500 for blood work that was sent from Quest to Athena without my permission. Turns out Quest now owns Athena. Total scam. They send lab work to an out of network lab under their own umbrella when the patient believes they are using an in network lab.

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Overview of Athena Diagnostics, Inc. complaint handling

Athena Diagnostics, Inc. reviews first appeared on Complaints Board on Feb 6, 2014. The latest review Diabetic Testing was posted on Jul 7, 2021. The latest complaint Invoice Scam was resolved on Feb 06, 2014. Athena Diagnostics, Inc. has an average consumer rating of 3 stars from 2 reviews. Athena Diagnostics, Inc. has resolved 1 complaints.
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  1. Athena Diagnostics, Inc. Contacts

  2. Athena Diagnostics, Inc. phone numbers
    +1 (800) 394-4493
    +1 (800) 394-4493
    Click up if you have successfully reached Athena Diagnostics, Inc. by calling +1 (800) 394-4493 phone number 0 0 users reported that they have successfully reached Athena Diagnostics, Inc. by calling +1 (800) 394-4493 phone number Click down if you have unsuccessfully reached Athena Diagnostics, Inc. by calling +1 (800) 394-4493 phone number 0 0 users reported that they have UNsuccessfully reached Athena Diagnostics, Inc. by calling +1 (800) 394-4493 phone number
    +1 (508) 756-2886
    +1 (508) 756-2886
    Click up if you have successfully reached Athena Diagnostics, Inc. by calling +1 (508) 756-2886 phone number 0 0 users reported that they have successfully reached Athena Diagnostics, Inc. by calling +1 (508) 756-2886 phone number Click down if you have unsuccessfully reached Athena Diagnostics, Inc. by calling +1 (508) 756-2886 phone number 0 0 users reported that they have UNsuccessfully reached Athena Diagnostics, Inc. by calling +1 (508) 756-2886 phone number
  3. Athena Diagnostics, Inc. emails
  4. Athena Diagnostics, Inc. address
    Four Biotech Park, 377 Plantation Street, Worcester, Massachusetts, 0,1605, United States
  5. Athena Diagnostics, Inc. social media
  6. Olivia
    Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    May 13, 2024

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