Athena Diagnostics, Inc.’s earns a 3.0-star rating from 2 reviews, showing that the majority of patients and healthcare providers are somewhat satisfied with diagnostic services.
- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- Unreplied
- With attachments
Diabetic Testing
My experience with Athena has been terrible. I checked to make sure the Athena DNA tests would be covered by my insurance and checked with Athena to make sure the tests would be no more than a normal deductible even though Athena is out of my insurance network. I was told the max anyone pays is $800 for the tests even if there was a problem. Even though the testing codes were approved by my insurance, my insurance did not pay because the coding was wrong. Athena then invoiced me $6000. Insurance can't help because they are out-of-network. Not only that, the results were not helpful. This has been a nightmare. Athena also refused to send anything in writing before the test to confirm cost and no one has a last name to be accountable for any conversation.
Desired outcome: Want the bill to be no more than $800
Invoice Scam
Lab work done on my child in January 2012 wasn't invoiced to me until December 2013. By this time, the claim was out of network and of course I cannot use any Medical Flexible Spending account. As a result, the routine blood work which normally costs $90 was billed at the companies inflated rate of $2, 075. Without a phone call they realized what happened and credited my account $311 - which left me with a $1, 700 invoice! No matter what level of management spoken, everyone understood the problem but told me there is nothing we can do (which is totally false since the margin on such a test is roughly 1200%).
The complaint has been investigated and resolved to the customer’s satisfaction.
I recently received a bill from Athena for $1500 for blood work that was sent from Quest to Athena without my permission. Turns out Quest now owns Athena. Total scam. They send lab work to an out of network lab under their own umbrella when the patient believes they are using an in network lab.
Athena Diagnostics, Inc. Reviews 0
If you represent Athena Diagnostics, Inc., take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.
Overview of Athena Diagnostics, Inc. complaint handling
-
Athena Diagnostics, Inc. Contacts
-
Athena Diagnostics, Inc. phone numbers+1 (800) 394-4493+1 (800) 394-4493Click up if you have successfully reached Athena Diagnostics, Inc. by calling +1 (800) 394-4493 phone number 0 0 users reported that they have successfully reached Athena Diagnostics, Inc. by calling +1 (800) 394-4493 phone number Click down if you have unsuccessfully reached Athena Diagnostics, Inc. by calling +1 (800) 394-4493 phone number 0 0 users reported that they have UNsuccessfully reached Athena Diagnostics, Inc. by calling +1 (800) 394-4493 phone number+1 (508) 756-2886+1 (508) 756-2886Click up if you have successfully reached Athena Diagnostics, Inc. by calling +1 (508) 756-2886 phone number 0 0 users reported that they have successfully reached Athena Diagnostics, Inc. by calling +1 (508) 756-2886 phone number Click down if you have unsuccessfully reached Athena Diagnostics, Inc. by calling +1 (508) 756-2886 phone number 0 0 users reported that they have UNsuccessfully reached Athena Diagnostics, Inc. by calling +1 (508) 756-2886 phone number
-
Athena Diagnostics, Inc. emailscarol.hoffman@athenadiagnostics.com99%Confidence score: 99%zhenyuan.wang@athenadiagnostics.com96%Confidence score: 96%genetics@athenadiagnostics.com95%Confidence score: 95%khalida.x.liaquat@athenadiagnostics.com90%Confidence score: 90%dev.batish@athenadiagnostics.com89%Confidence score: 89%clientservicesfax@athenadiagnostics.com88%Confidence score: 88%communication
-
Athena Diagnostics, Inc. addressFour Biotech Park, 377 Plantation Street, Worcester, Massachusetts, 0,1605, United States
-
Athena Diagnostics, Inc. social media
-
Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreMay 13, 2024
Recent comments about Athena Diagnostics, Inc. company
Invoice ScamOur Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.