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American Heritage Life Insurance Company Customer Service Phone, Email, Contacts

American Heritage Life Insurance Company
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American Heritage Life Insurance Company Complaints 5

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American Heritage Life Insurance Company gap insurance

This company took five months to complete the gap insurance claim after the insurance company all ready took care of their portion. They make you pay for the police report and will tell u they don't have enough information. It took them 2x to get stuff sent over to the lender. They still didn't send the correct amount. They don't tell you who you are speaking to or their license number.

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In 1988, I was hired at an automotive dealership in Nashville, TN. They, at that time had an "insurance guy" named Marshall J. Cransford, a grandfatherly gentleman who came by periodically to help us with all our life insurance needs. He provided information to American Heritage Life/ Allstate, which consisted of a whole life policy. After signing up he...

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American Heritage Life Insurance Company delay in paying claims

I will never use American Heritage for insurance purposes and especially for GAP insurance. The process with this company was a nightmare. Not only was I upset about my truck getting stolen but had to deal with rude, people who wanted to "pass the bucket" who gave me excuse after excuse of reasons why they hadn't received my faxes or paperwork after I had sent them 4 times to this number and then this number and oh this person as a result my claim didn't get processed for several months after my own insurance State Farm who were awesome! Closed out the claim. As a result and American heritage dragging out the process for as long as they could (and oh you still have to make payments they said while we are processing your claim how convenient for them less out of their pocket more out of mine. So yes making 2 truck payments, dealing with stolen property out of my truck, dealing with their games and this is how they treat customers? Sad excuse for a company and 4 months later I'm still paying the repercussions of choosing a company that is not about customers first it's about the company. I will be sharing my experience and detailed notes of the communication I received from their associates on social media so that customers like myself never have to experience the frustration of dealing with American Heritage.
Theresa Goodnight

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LornaDoone629
US
Sep 26, 2018 3:01 pm EDT

My boyfriend has the accident insurance through AllState - American Heritage. Nothing but delay, delay, delay. We filed our claim in 11/2017. They continually drag their feet. They have a 60 day policy (their terms) in order to review a claim or appeal. Took them 1 week to deny it, over 4 months for the 1st appeal and this latest one is going on 5 months. On this last one I called on the 63rd day... it takes them 2 more weeks, a complaint to the BBB and the company administering the plan to even get a reply that they suddenly need more information . We are in our 2nd appeal and 11 months in. I have proof that they have ALL of the medical records from his doctor, but they are now saying that they need them again. How can you get more when there are NO more. It's one excuse after another. We are looking into changing insurances...why should we pay for NO service, NO response and NO coverage? Because this is a plan offered under his state retirement, I'm sure that they use these tactics to push clients away, hoping they'll give up. Little do they know that we will fight until resolved...but shouldn't have to!

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American Heritage Life Insurance Company won't pay gap claim

In Aug of 2010 I got into a wreck with my 05 Acura TSX. Other drivers insurance called the next day and told me they would take 100% fault. Props to USAA for excepting fault so quickly. After the appraisal they provided me with a 30 page report of what my cars value was and how they got the number. So I then turned to GAP to pay the upside down amount. They told me that there way nothing to pay. Pardon my surprise...I knew Honda's held their value but didn't know the gained monetary value! They said that the value they have for the car is more than what I owe so by their books there is nothing to pay. I asked then why do I have a remaining balance with CapOne...my loan holder. They said because USAA (the other guys insurance) under valued my car. So I called the CT state department on insurance and I'm filing a complaint and investigation with them. The dept of insur told me that by law they must used to approved methods of determining value...well...they only used one. I got a rocket high interest rate on my car due to bad credit so I know I was way more upside down on the car than the car having equity. The point is...DON'T BUY GAP or READ THE WHOLE CONTRACT FROM TOP TO BOTTOM. They won't want you to read it cuz they want to sell it and know you won't buy it. READ IT. Am Heritage says in the contract they pay 90% of value or which ever is higher...WHAT? Gap has conditions and if you don't meet those...you're on your own. Heck...I do meet the conditions and i'm still getting screwed. I have faith the dept of insurance will help me get my money back. Just a warning to you all.

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My truck was stolen in Dec of 08. My primary insurance declared it a total loss, and settled my claim within a month. They did their part in paying what they needed to the finance company, in an appropriate and timely manner. Now from that point on, all I needed to send A.H.I.S was a copy of the settlement check from my primary Insurance. Which they...

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Overview of American Heritage Life Insurance Company complaint handling

American Heritage Life Insurance Company reviews first appeared on Complaints Board on Mar 18, 2009. The latest review gap insurance was posted on Jan 8, 2020. The latest complaint won't pay gap claim was resolved on Nov 24, 2010. American Heritage Life Insurance Company has an average consumer rating of 3 stars from 5 reviews. American Heritage Life Insurance Company has resolved 2 complaints.
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  1. American Heritage Life Insurance Company Contacts

  2. American Heritage Life Insurance Company phone numbers
    410-552-1200
    410-552-1200
    Click up if you have successfully reached American Heritage Life Insurance Company by calling 410-552-1200 phone number 0 0 users reported that they have successfully reached American Heritage Life Insurance Company by calling 410-552-1200 phone number Click down if you have unsuccessfully reached American Heritage Life Insurance Company by calling 410-552-1200 phone number 0 0 users reported that they have UNsuccessfully reached American Heritage Life Insurance Company by calling 410-552-1200 phone number
  3. American Heritage Life Insurance Company address
    1643 Liberty Road Suite 201-202, Eldersburg, Maryland, 21784, United States
  4. American Heritage Life Insurance Company social media
  5. Laura
    Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    May 24, 2024
American Heritage Life Insurance Company Category
American Heritage Life Insurance Company is ranked 321 among 464 companies in the Insurance Services category

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