United Automobile Insurance Company [UAIC]
Reviews and Complaints

My issue isn't solely with Bridge Crest/Drive time. I have provided my insurance, UAIC with everything it needs for this claim i have been the middle person asking for items documents that the adjusters are seeking. I have done my part. I have also provided the Bridge crest that i have GAP insurance I need a working vehicle and i need my insurance to payout lease have someone call me i have been calling every other day and sending these emails i am disabled now and need UAIC agents to call me back and send me correspondence.

Today you guys received a payment for my insurance premium and i paid it no problem Today. why can't you guys also call me on a claim? I don't understand. I am asking for help here,

Please call me. [protected] or sent me an email.

I filed a claim a month ago after the floods and to this day my case is under review. I feel like the company is acting in bad faith and thinking if suing because 30 days is more than enough time to get a response and a review done. I ended up losing my job because of lack of transportation and the insurance company does not seem to care. My claim number is [protected]. I’m just astonished by how care free you guys can be after such a life changing natural disaster occurred. I just need something to happen. Do your part.

This is a follow-up to my December 29, 2022, complaint. Could not get a fair estimate to have my vehicle repaired. Now, today, January 9, 2023 - I will have to complain again about the extremely rude, unprofessional and unpleasant insurance adjuster — who came out to inspect my vehicle and made the following unnecessary remarks: 1) "You contacted the Georgia Insurance Commissioner" 2) "I had to drive here to inspect this vehicle" 3) "Oh, was this scratch is not related" (ME: clearly it was and I have proof) 4) "I used to work for a body shop, and I'd already given an estimate" (ME: but it was virtual) 5) "Why do you have to take it to different shops to have work completed?" (ME: because I choose too, and it's my vehicle). Basically, this gentleman remained consistently rude throughout the 15–20-minute process with an intense, harsh tone - while I had to remain calm, as I was "personally attacked" for being a claimant and for having my vehicle damaged by a UAIC member. This saga seems never ending!

UAIC policy holder backed into my vehicle extremely hard - causing my door to jam, being hard to open in addition to dents, scratches and painting required.

UAIC adjuster, Sharon S is attempting to settle my claim for 70% less than what is required to repair my vehicle and mailing an amount that I did NOT agree to!

UAIC has only looked at pictures (provided by me) and no one from UAIC has actually seen my vehicle in person - therefore, making a determination based on a virtual claim assessment. This is unsatisfactory! I am awaiting the full amount to repair my vehicle satisfactorily and not in a mediocre manner.

UAIC is currently avoiding me and not responding to my calls for over a week now. Should the Georgia Insurance Commissioner's office settle this?

I would never recommend this insurance company to anyone. Our vehicle skidded off the road due to light shower of rain and the road was wet. We did not collied with another nor did we damage any property.

We waited almost two months before we were told that the vehicle is at total loss. Our vehicle is a 2013 Mazda CX 5. Market value no less than $10,000 dollars the lowest $9,000.

The insurance sends an email with this calculation.

The ACV is $6,471.88

-Deductible 500.00

-Excess Tow/ Storage$2,283.00

Therefore, that left us with $3,688.88

N.B* THIS IS HIGHWAY ROBBERY PLUS WE HAD A COMPREHENSIVE POLICY. WE DO NOT CARE ABOUT THE AVC. It is not our fault for storage. United Automobile Insurance Company is the one who took long to attend to the vehicle. You guys should pay for storage plus their policy for rental is garbage.

My son car was totaled from a UAIC insured driver on July 11,2022 that ran the stop sign while I was driving. My son caught hell getting his money but was eventually paid off. I was injured so badly that I now need surgery on my back, UAIC refuse to give me my bodily injury check even after I sent all the medical paperwork in proving everything. Instead when I call Roxana Benitez a b/um adjuster she repeatedly ignores my calls. I spoke with her supervisor a couple of times that tried to defuse the situation now she herself refuse to contact me .

It is a sad case I have to get an attorney because they are stealing peoples rightfully money that's owed to them. My injuries is well over the insured policy so I have to be in all this pain physically possibly for the rest of my life and United bluntly is turning their back on a victim which is myself. Geraldine Johnson /claim # [protected]

In July, I was back ended by someone insured by UAIC and made a claim. It has now been over two months, but they have just told me that they would not pay as the insured would not respond to them. To be honest, over this time I have continuously contacted them, but they have never responded back. I have not been able to contact the adjuster (Sanchez) even once. Now, they are telling me that they would not pay for the damages to my car at all. This business has horrifying service and it makes no sense at all that they would not pay for my damages just because the insured will not respond to the company. The responses or actions of their customer should not be my problem. It is true that my car was damaged and their insurance should pay for my damages. It is ridiculous that I had to wait such a long time just to be told that my car would not be repaired for something that is no fault of my own.

My accident happened on May 8th guesstimated time 7:45 p.m. a driver from your insurance slammed into my passenger back door and tire so hard it popped every airbag and the car has been deemed total and you're supposed to pay me out I have purchased a new home and moved I have called over 50 times I've left messages and the claims portal have left I don't know how many messages for my adjuster she called me back one time when I answered you hung up left me a message that I could not make out one word of what she said I am looking for a timeframe the HOA of the place of a previously lived at once that car out of there ASAP I can't imagine why it's taking almost 3 months for somebody to get the car and give me a time frame of when I can get paid so that I can put a down payment on a new car this is been such a horrific experience you're the worst company for customer service I've ever dealt with I'm in sales my whole life all about customer service and I can't even get someone to acknowledge or answer or call me back this is my account number: [protected]

On may 4th 2022 I was informed that the collision payment for my car was sent directly to the body shop who did the actual repair estimate on my 2017 dodge charger, which has been parked since april 10th. I am very disappointed with this process being I contacted lakeshore body and they informed me that they have received the check from uaic but because they are *backlogged" they will not be able to even touch my car for another 3/4 weeks! I have two vehicles insured by u nd I always make my payments on time, directly to u! This is ridiculous! I know of several body shops that can start on my car right now if the funds where sent to me! It's sad how u treat ur good customer!

On January 26, 2022 my vehicle, a 2021 Nissan Versa was hit by a hit and run driver. Claims Rep. Blanca Morgan has advised that payment has been made to cover the damages to my vehicle. Online I show payment issued February 8, 2022. Yet as of today, March 10, 2022, I still have not received payment. I asked Blanca to track the check and was advised that such was not possible. I have asked that a stop payment be placed on the check and that a check be reissued, yet Blanca advises that I check with my family members for the check (?). It has now been a month and my vehicle has not been fixed and I keep getting the run around. Please place a stop payment on the check that you all initially issued and issue a check immediately in order for me to take care of the damages to my vehicle.

A drunk driver that is insured by uaic hit me. It’s been months and my adjuster … it’s like she is sleeping all the time because I can’t even get an update even if it’s a nothing sir … after leaving more than 50 voicemails I’m tired and frustrated this company is trash and I need my property fixed

Y’all need to get that stupid [censored] operator off the motherfucking phone it is a goddamn [censored]ing phone because y’all act like y’all can’t answer the motherfucking phone y’all not a motherfucking busy [censored] don’t need to answer the motherfucking phone because y’all act like y’all didn’t see my motherfucking claim a motherfucking lie beach because you’re always act like y’all can’t do [censored] why the [censored] is you even the insurance company of y’all can get back to a bit quick enough out I swear to motherfucking god if y’all don’t [censored]ing fix my motherfucking [censored] or get back to me y’all not getting a dime from me and I will be sure to let everyone on every site know y’all the worst insurance company, [censored] I got into my accident a [censored]ing week ago and ain’t nobody called me back or examine my car! But don’t worry but it, I got all the time in the world

On October 8, I collided with a pickup, fortunately without injuries, only material damage. They lied to the other party involved for several weeks telling them that I had not made any report, they have kept me for 126 (today February 11) with no response, fighting just to get them to answer the phone, answering over and over again what Same, that they have not finished valuing yet, that they still wait for an adjuster, who by the way does not return calls, do not give explanations, do not define deadlines to respond, it is a SCAM. I can't find where to turn to get a response for a service that is also not cheap at all. THEY ARE CRIMINALS WITH A LICENSE TO STEAL.

09/22/2021, claim #[protected], my vehicle was hit by a UAIC insured and was found liable. The insured made her statement and was clear she was at fault and the insurance company is claiming they are waiting on a police report from 09/22/2021 when a month and a half has passed. This is a way to buy time. The insurance company claimed their insured did not have rental reimbursement or medical for third party, I explained to them what liability covers. The entire process has been a joke. I am without a vehicle since 09/22/21 and until today 11/11/2021 no one can give me an answer, their response today was we are waiting for a police report.

On July 22 2021 my vehicle was damage be a UAIC insured.I took my car in for an estimate a week later.The estimate was forwarded to UAIC.I've called the adjuster no less than 12 times leaving messages for her to call me.To this day I have not received any calls or any information on getting my car repaired.If you can help, it would really be appreciated.I need my car fixed right away.claim number0100266485

Hello my name is Angel Godfrey I writing this complaint for rudeness being unprofessional I would like an cooperate number I was speaking to an supervisor on 8/2/2021 around 8:50 am and as I'm talking she was being very rude it was bad enough she called and started off with an attitude I really couldn't get her name she kept cutting me off not even listening to what I'm saying and as I'm talking asking her can she just listen to what I'm saying she hung up on me THAT IS VERY RUDE DISRESPECTFUL AND UNPROFESSIONAL like why are you aggravated and frustrated that should be me I would like to talk to someone [protected]

My minor son was involved in an accident with one of their insured drivers who was driving with no license and ran a red light. I have not heard from them in 2 weeks. I have left several messages for the adjuster and when I FINALLY get to talk to her she says she's not the adjuster handling my claim. WTH! Then why didn't you call me back a week ago to tell me this... This is the worst company customer service ever

February 12, 2021 I was involved in a rear ending and I had contacted UAIC and filed a claim and from the start it was becoming a nightmare because they had expressed that because I had the accident in New York but held a Florida policy that they would not be able to send out an adjuster to give my vehicle an appropriate cost of repairs estimate and instead would have to do a virtual picture estimate. Thankfully for the body shop where my vehicle is they were able to arrange to have UAIC send out an independent adjuster. A week later an independent adjuster had went an did a face to face appraisal on my car and stated that my car was repairable and cost of repairs was $6, 700 . Two days after being told my car was able to be fixed and would take about two weeks to be fixed I received a call from the body shop stating that now UAIC is stating that my vehicle is not repairable and they are declaring a total loss and reason being is they claim my car was in bad condition and had high mileage. First off my car a 2017 in mint condition and Two my car only has 38k for miles. They had also stated that the value of my car was only around $8k but when looked up the value on two different sources my car is valued above $13k. So the body shop contacted the adjuster to have them come back out and re inspect my vehicle where again was stated my car is repairable and would be fixed. Again another call from the insurance company stating they are not fixing it and it is declared a total. My adjuster had told me that a total loss adjuster would now be taking over and contacting me to discuss a settlement etc. it's now March 17 2021 and I still have yet to hear from original adjuster nor any other employee from the insurance company. I have called over 30 plus times leaving numerous voicemails for my adjuster asking for a call back I have spoken with other reps trying to reach a supervisor when I'm continually told that a supervisor is not available. All I keep being told is my claim is being handled but it's a month later and still nothing . The body shop has also called trying to get some sort of response and nothing as well. Honestly the worst experience ever.

I was in an accident with one of your policy holders 1/2/21 and to this day i have not received any repair or any type compensation, after speaking with the adjuster dept. 1/8/21, I was asked to send documentation as well as pictures of the damage and i did on the same say, i have gotten no estimate or anything, please help
Hansel Alford
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