American Home Shield [AHS] review: American home shield washer and dryer

I am writing to express my extreme dissatisfaction with the recent service provided by American Home Shield regarding the repair of my washer and dryer. The prolonged and frustrating experience I've had is unacceptable and calls into question the value of the services you offer.

I submitted a repair request for my washer and dryer more than three weeks ago. Throughout this ordeal, I have faced the following issues:

Lack of Communication: Axis Appliances, your vendor, failed to maintain open lines of communication. Their only message to us was a brief text stating they were "looking for parts." Shockingly, this message was sent, and more than a week passed without any further updates.

Rude Customer Service: My inquiries about the repair status were met with rudeness and a lack of professionalism from Axis Appliances' customer service. This behavior added to our frustration and inconvenience.

Unreasonable Delays: When I reached out to American Home Shield to express my frustration, I was informed that the company would take a total of 21 days to find the required part. As a family of four, this extended delay has caused significant disruption and stress.

Unfulfilled Promises: Despite promises from American Home Shield's representatives to expedite the resolution, we received no response or action from either American Home Shield or Axis Appliances.

As a real estate agent, I have been a loyal member of American Home Shield for a considerable amount of time and have recommended your services to my clients and associates. However, this experience has severely eroded my trust in your company, and I can no longer endorse your services.

Our time and patience have been stretched to the limit. We pay a substantial amount for their services, and the service we have received is far from acceptable.