American Home Shield [AHS] review: Repairs for the broken ac unit

They have lied about using our personal ladder and going up into our attic and diagnosing a problem with our AC blower motor. AHS is evading having to use a repair company who will make the repairs without us having to install an attic extension ladder. On 11/21/2023 around 9AM , All American Services of GA was at our residence and used our ladder to diagnose the AC problem at our residence. However, they have advised AHS that they can not diagnose the problem because they can not replace the blower without an attic extension ladder being installed in our home. (This would

cost approximately $800). In addition, All American Services of GA told us when they were on site that the parts for the blower were no longer in stock and a new unit would have to be installed. After All American Services of GA left our residence they reported to AHS that they could not diagnose the problem because they don't have access to the blower because there is no attic\ extension ladder

NOTE: We have already done our due diligence and gotten a response from other repair companies to include a company down the street from us that advised the part is in stock and could have been here in three days. WE HAVE BEEN WITHOUT HEAT FOR over 3 WEEKS