American Home Shield [AHS] review: unfinished air conditioning repair

On October 2th, 2023 I had a service request with AHS for a repairman to fix my swamp-vac AC unit. The emergency drain pan had filled with water condensation and overflowed, soaking the drop down ceiling panel and clogging the PVC drain line. The above ceiling unit was leaking and ruined the soaked panel. So I turned off the AC, drained the pan myself and waited for repair.

I've had AHS as my home warranty company for 18 years and service done on the AC and heating units done several times for regular maintenance.

A company named Summer Breeze came to my condo unit on 10//4/23. After an inspection they determined that drain line was clogged and air blasted the pipe. They returned several days later to replace the corner PVC piping. and considered the job finished with a recommendation to replace the drain pan independently from AHS who determined that it was not covered. . They provided an invoice for $750 to complete the task.

According to my contract with AHS, the whole AC unit was covered and I called again demanding completion for the leaking AC unit and rusted drain pan. Again the AHS said that the pan rust excluded replacement. I insisted that in all the years of warranty maintenace no repairman had recommended replavcement, and that the contract specifically covered all repairwork.

FIVE times now I've asked to speak to a Resolution Manager, and FIVE times I was promised that one would call me. Considering the bad reputation that AHS has regarding fullfillment of contractural promises, I'm insistent that someone from AHS call me and make this repair.