American Integrity Insurance [AIICFL]
Reviews and Complaints

On May 22, 2023, American Integrity withdrew the amount of $1,065.28 for a partial payment of an insurance policy without confirmation of renewal. My husband and I clearly communicated in writing to the insurance broker that we did not want to renew our insurance with American Integrity since this company doubled our insurance after Hurrican Ian. We are waiting to receive our money back.

Since Jan 13th I have been trying to reach my desk adjuster as I have an open case.. Jan 17th sent another email to my desk adjuster as I am told my a tarping vendor that there invoice submitted to them has not been paid.. Jan 28th checks receive in mail by insurance. No letter or email to go with to provide explanation of what checks are for.. I have emailed and left VM’s for desk adjuster that still have not been responded too.. I call today to complain and am told that my desk adjustor

Switched on Jan 19th and there is a record they called me, never left a VM or email or any actual proof they they did actually call me.. worst company ever!

On September 30, 2022 I had called American Integerity to report a claim due to flood damage from hurricane Ian. On October 3, 2022 I was contacted by a company named DryMetrics that said they were contacted by American Integerity to do emergency water mitigation, mold remediation and any other type of repair to prevent further damage to my property. I called American Integerity and spoke to Rachael Henager to confirm that they had sent this company and she had confirmed this. Rachael also sent me an email telling me to send all receipts, photos, estimates, invoices and any additional information regarding this claim directly to her. On October 4th DryMetrics came to the house and looked at the water damage and stated that American Integerity has directed them to do the work as said above.

My flood insurance rep came by on 10/7/2022 and stated that we need to cut 2’ up the wall he did his inspections and left.

On 10/11/2022 DryMetrics showed up at the house with a crew of about 20 and proceeded to start to cut my walls open at the 4’ height. I stopped the supervisor and asked why when flood insurance said we need to cut at the 2’ mark. He advised me that American Integerity wanted a 4’ cut due to moisture. I also asked him if he would like me ti hire a granite person to remove my 2” thick matching granite and he said no we do this all the time. The company then proceeded to destroy

my house rendering it unlivable. Over a 2 day period they broke my countertops and backsplash, ripped 80% of my insulation completely out of my walls, removed the moisture barrier, did not haul away the construction debris (they put it all at the curb which is illegal in Port Orange) and left a big mess of everything.

At this time I am also emailing and calling Rachael and not getting any responses but then I receive a call from Banjo Jaiyesimi and he states that he will be my new claims adjuster, and has never done this before and this is new to him. I explain to him what has happened and he said that American Integerity never would have sent out Drymetrics. I had him call Will Gray, owner of Drymetrics, to ask him who had called and sent them. Banjo confirmed that American Integerity had called to dispatch them. He also stated that any damages not related to wind are not covered in my policy. I called my Flood insurance and asked them several questions regarding this and they do not cover any of these damages by the drymetrics contractors because they did not call or hire anyone –they do not do that through a flood insurance.

The actions by Drymetrics has left my home unlivable where we could not afford to pay our mortgage and rent in an apartment. We had to go and purchase a camper to live in. I feel that American Integerity needs to step up and cover the damages left by their contractor that they hired. I do have a HO3 homeowners policy and I feel that our LOSS OF USE should be covered as well as moisture barrier, insulation replacement, MATCHING 2” thick custom granite countertops. I also have Corey Miller from Guided insurance involved in this now and Jennifer Evans Banjo’s manager at American Integertiy.

I have Been dealing with this company since 1026 2022. I have called left messages for the adjuster that is handling my account my house was damaged I have spoken to Miss Fraser Who is my desk adjuster keeps putting me off week after week from my claim or she never gets back to me with any information I have been with this company for five years and I feel the way I’ve been treated is unjustly I’m tired of calling and getting nowhere and never getting a call back I’m very unsatisfied with this company

Adjuster Djarra Warnsley and Director Gil Estrada have refused to supply any information on our claim from storm Ian. Phone calls and text messages are not replied to and recording Mailboxes are full. Neighbors houses are already being repaired. This unnecessary delay puts us further behind on the Contractors waiting list. We now have to use our own money in order to have any work done. Their lack of response has created an extreme amount of intensified, undue stress on my Wife and I. There is no excuse for a Company to operate in this matter. Extremely dissatisfied with their lack of service.

On July 24, 2020, we sold and had the closing on our rental house covered by the policy listed above. We went by the agent's office that day after the closing to take care of the cancellation of the policy. She took the information and told me she would send it in. After several weeks, I checked back with her. On September 2, the agent called again and got the name of an individual to resend the information to. After another long wait, I checked with the agent again. She called and was told that a check had been issued. I was told to wait until the following Monday, and if no check came, I was to let the agent know and she would have them stop payment on that first check. Needless to say, the check did not come for several more days. I contacted the agent and she contacted the company to have a stop payment issued and another check issued. Since the agent is so hard to make contact with on the phone, I called the company on October 12, 2020. The person I talked to at customer service advised that a request for cancellation had not been received, there had never been a check issued, etc. I then sent a letter attaching a copy of the Closing Disclosure on the sale directly to the company. That was October 12. I have tried to call the agent, Harrington Insurance Inc., in Macclenny, Florida and once again I cannot get an answer.
A refund has not come through either.

I would appreciate any assistance to get this matter resolved.

Thank you,
Nelda C Crews

I just got the policy on September 30, 2019. Today (October 23, 2019), I go to make a premium payment and notice a new document posted October 17, 2019. It is a notice of cancellation!. Unless I provide a final roof inspection before November 11, 2019 proving my roof was replaced within the last 15 years they are cancelling my policy. Three things wrong here: 1) my house is only 13 years old; 2) No warning whatsoever from the company or my agent that this would be a prerequisite for insurance; and 3) if I had not opened this document on-line, I would not even know about this (why was this not emailed or snail-mailed to me). Looks like this company is just trying to rake in the money without actually insuring anything!

Over 30 days after Hurricane Irma, still waiting for help.

Very disappointed with American Integrity Insurance Group. Hurricane Irma damaged my roof and my home over one month ago. The day after Irma hit I filed a claim. Over one month later, I am still waiting to get help for coverage that I paid for. Numerous calls and emails go without response. Neighbors with other homeowners insurance already having their claims settled and roofs repaired. Totally unacceptable!