Americas Best Value Inn’s earns a 1.0-star rating from 358 reviews, showing that the majority of guests are dissatisfied with their stay.
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Customer service and fake advertising
We booked a room for myself and my 2 young children on priceline. I looked a pictures and reviews and was happy with it. When I walked in to pay for the reservation it smelled disgusting. We got to our room and it looked nothing like any pictures posted. Hard wood floors with a couple cheap rugs. Cool. Fine. Whatever. Except i'm pretty sure the only people...
Rude attendant
Yes we checked in 2 weeks zgo n noone has offered us a weekly rate n we got very rude service from day one n we didnt get offered for our room to get cleaned not one time n the attendent was very rude everytime we had to ask for towels n rags n garbage bags everyday bv there was none offered n everytime we went to pay she had an attitude everytime n was very .mean about us renting do or another day n we went 5 days w/o tv bc we never could get a remote that worked n we said we was gonna go get another room somewhere eles bc of the way we was getting treated .n she told us go ahead so just saying u need to do something about ur workers n i think we was over charged we had to pay $150 a night bc we had a dog she said
Desired outcome: A free night r a refund for a couple nights n the attendent b dealt w
Room uninhabitable
We stayed at the Green River Unit on August 4 and 5th. The first thing the toilet was plugged up. Sarah came immediately with plunger and unstopped the toiler, leaving a trail of dirty water and used our bath matt but still a trail of dirty water. Second the air conditioner/heater started and stopped. It didn't really cool just circulated air a little bit; third the remote for the TV did not work and you cannot change the channels manually. ANTS in the bathroom - they used spray ant poison all around bathtub and on floor. We had to walk in it.
BED had a hole (dip) to the middle. We could not sleep because we had to cling to the edge of the bed or we both rolled into the middle hole. Sarah said the box springs had moved and they would fix it. We can back and they had moved it. We laid down and everything under the mattress moved and now the bed had a hole in the middle and dips on one side. We couldn't use the pool because it hadn't been cleaned and pool chemicals were not available.
Sarah and her husband tried to fix these things but it was too much and they did not have maid service which is okay but we needed the linens used to repair the toilet replaced.
Jim Smith - 6714 via Riviera Way, Buena park, Ca 90620
Desired outcome: Refund of one night's cost
Over charged confrontational family owned franchise
Despite the husband being an absolute coward, I was overcharged 83 dollars after discussing the prices for a room on a Sunday. The rates were significantly lowered. I disputed the charges with chase bank only to have that filthy middle eastern family petition to get the full charge back. I will be looking to sue you and have that family business destroyed...
Read full review of Americas Best Value InnOverall condition and service of room
When making reservation I asked for a handicap room and was told there was none available so I asked for a ground floor with a walk in shower. Was given a tub/shower combination. The shower curtain was dirty. The hotel is remodeling and things are not finished. Especially the bathroom. No mirror in the room. When questioning the manager she gave me her...
Read full review of Americas Best Value InnOvercharge
My fiancé and I checked in on Monday [protected] afternoon and checked out Thursday morning 2-18-2021. Due to the power outage in Texas. We could not call in to reserve a room. The front desk asked everyone for (CASH ONLY). We paid $105 a night, we had to stay 3 nights. Total $315.27. We feel like we was racially profiling against as well as other people...
Very poor service
We booked your hotel at Plattsburgh NY
FOR JUNE 9 and10
We booked thru Expedia
Itinerary number for Expedia is [protected]
Ravinder s nagpaul
Tel [protected]
Email [protected]@yahoo.com
The front desk person Mr Jerry was very rude and uncooperative
I have to make 3 trips as room #118 could not be opened and he keep changing the keys and my whole family keep waiting out side the room for more than half an hr
Then he gave us different room number 108
Room not cleaned well and smelly
He was of no help any further
This is most terrible experience of our life at a hotel stay
Totally unsatisfactory
Will never ever stay again Americas best value inn
In view of this I demand you should refund my money for the duration of our stay of 2 days
Please contact me at [protected]@yahoo.com
Thanks
R Nagpaul
Nasty contagious room
I got ready for bed as soon I pull the sheets back I notices a res round stain I shine my phone light and it was blood on the sheets I look up it's blood on the wall so I call the front desk immediately I ask when was the last time they changed sheets she said today I said no ma'am it's blood on the bed she told me no not tonight change sheets im the...
Check in times
I called the location at 433 S Azusa Ave, Azusa California 91702 and was told check in is anytime after 1 . I booked and my itinerary told me check in is at 2. So I drove down to confront the and the office window says check in is at 3 and the front desk tells me you have to pay them directly to check in at 1. This is fraud and the definition of a bait and switch.
Read full review of Americas Best Value InnHotel itself
We Went on the website and saw pictures of the hotel that looks very nice and comfortable when we arrived at the hotel went into our room the room looked nothing like the picture on the website very displeased and or stay the bed was hard as a rock in the room smelled will never stay at this hotel again. The chair was very uncomfortable the bedding look like it wasn't even that clean the plugs in that you can use for the walls in on the desk hardly worked I don't know I know I don't know if I want to stay here again it was just very unpleasing nothing like the visit the pictures on the website I was just not happy I was under the understanding there was a bathtub and it was not that was just the shower I hope that whoever stays there annexes happy with it but I wasn't and I went up to see my family‘s ordinationAnd hardly got any sleep I really hope there's some changes done to this hotel
A friend of mine has been denied another night because of my presence.
I have stayed here a numver of times in tge past and last year a friend of mine was told he had to leave because xamr to visit him immediately after he had checked in. And again a year later another friend of mine has been denied another night here because I have come to visit . I have NEVER been told why I'm not allowed here I have Never done anything wrong. Never have a disrespected anyone here or broke the rules.
Read full review of Americas Best Value InnHotel Room Poor Quality/Hotels.com/RHL Hospitality
A weekend filled with Disappointment. My experience with this Property was already "IFie" due to an incident around Christmas Time when I made a reservation and I was 100 miles away from only to show up to the property and Not Able to Check In because I left my ID at home on Accident. I totally understand that there is Policy's that are not able to be...
Manager named Tony
This hotel receive vouchers to house homeless families from a provider named Path. Many of the residents are required to follow program rules in order to maintain a room at this hotel. The case managers from Path do not engage with clients often. Manager Tony uses his own discrepancy on how he pick and choose who gets good rooms based upon how you look...
Read full review of Americas Best Value InnCharges
I booked a room for my daughter for a week. When I checked my account was found I was charged more than I was told. Called the motel and was told that the extra charge was for the mirco/fridge in that comes with the room and that if I didn't like that she could leave this happened at the Americas best/worst value in in harrisonville missouri. The person that I talked with was very rude and disrespectful. He wouldn't hardly let me talk. Every time I tried to talk he would talk over me
we had called to make a reservation
When my husband and i called to make a reservation the lady named Debra asked my address. When i gave her a Bath NY one she got extremely rude and said that, that location doesn't accept any reservations from people from Bath or Corning. When i asked why She said because we dont and hung up. We just wanted a night away. Very awful customer service.
Read full review of Americas Best Value Innfraud
Paid for room through booking.com February 3. Checked in Feb 8. Female desk clerk checked us in and we go to room to unpack, keycards work, and then go out to eat. We return 2 hours later after eating keycards dont work. We go down to lobby and a male clerk states in order to activate keycard he needs bank card to prove who we are. We return to room and...
Read full review of Americas Best Value Innmanager
I've been staying at this hotel since Thursday and she changing the rules as she go every time but people have to get on with a day and I have to stay here because they may be going thru something my house caught on fire so her Attitude and staring at me like she got a problem is not the first thing we want to deal with in the morning or the last thing we...
Read full review of Americas Best Value Inneverything
I rented a room with no sink handle and no refrigerator I couldn't even wash my hands and then because I could not find my receipt they charged me twice for a room I refuse to give me my money back unless I provide a receipt in which housekeeping threw away I feel with awful service and the rude employees that I should get a full and total refund on both on...
Read full review of Americas Best Value Innroom was filthy
Checked into the room on 01/10/2020 the outside of the builinding looks good and clean. As soon as the door opened to the room I was hit with a smell of must we unloaded our bags only to find the carpet was dirty and had a blood stain on the carpet with lots of dead bugs along the base board there was pubic hair in the bathroom sink an tub and the sheet...
stay at hotel
I checked in on December 4th because of an eviction happening. I am here with my 9 year old. I have asked if they could come back at later time's to clean the room because I work at night and on those day's I need sleep. He refused yelling at me telling me it's not his problem. They have no respect for anyone they are rude and disrespectful. They do thing'...
Read full review of Americas Best Value InnAmericas Best Value Inn Reviews 0
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Overview of Americas Best Value Inn complaint handling
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Americas Best Value Inn Contacts
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Americas Best Value Inn phone numbers+1 (509) 459-6100+1 (509) 459-6100Click up if you have successfully reached Americas Best Value Inn by calling +1 (509) 459-6100 phone number 0 0 users reported that they have successfully reached Americas Best Value Inn by calling +1 (509) 459-6100 phone number Click down if you have unsuccessfully reached Americas Best Value Inn by calling +1 (509) 459-6100 phone number 0 0 users reported that they have UNsuccessfully reached Americas Best Value Inn by calling +1 (509) 459-6100 phone number
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Americas Best Value Inn address1550 Market Street, Suite 350, Denver, Colorado, 80202, United States
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Americas Best Value Inn social media
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Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreAug 05, 2024
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