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![America's Servicing Company [ASC]](/images/business/45h/121562/americas-servicing-company.png)
For those of you who can't seem to find help with ASC, their address is P.O. Box 1820 Newark, N.J., [protected] Their phone # is [protected], option 1 will connect you to their customer service, and their web address is www.mortgageaccountonline.com. If you make your payments on time by mailing in your payment, you wont have to worry about a fee. If you use their online service, there is a fee. Welcome to big business. I hope this is helpful to all of you, as it was to me. Respectfully.
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![America's Servicing Company [ASC]](/images/business/48-48/121562/americas-servicing-company.png){kind=small}
ASC is a company that prides itself on neglet, denial and discrediting their clients. They never respond to any inquiries or requests. Their representatives will hang up on you if you ask them a pertinent question regarding your loan. You are not allowed to record them with their knowledge or they will hang up. But they say they record all conversations. I asked for minutes of one that I recorded and they told me a completely different wording and it basically said that customer was angry. I was, but did not act that way. I was very professional in asking for information regarding my mortgage. They do not know the law regarding Modification and have broken the law with me. I am currently positioning to file a suit against them. But I have to let them hang themselves first. It won't be too long now. They are predators and disregard those that do pay on time by holding the payments till a day or so after the due date. I purposely send checks via return reiceipt and know they got the payment before the first of the month. 20 days later it shows up as deposited and another 87 dollars in fees for being late. I can't wait to get to court! LOL I hope I get them before the judge before the settle with me. good luck to anyone with ASC!
we are having the same problems with a escrow, some one needs to start a class action suit again them
shargirl61@hotmail.com
Cyndi
Asc mortage company paid the wrong home taxes, would not fix, charging us for hazard insurance when we have insurance, will not refinance at a lower rate, can't get anyone who know anything. What are they doing with our tax money from the goverment
I now realize I'm not the only one with problems. I am now retired; so I faxed the information to ASC for a modification loan. They keep saying that they haven"t received all the papers. I did it 5-6 times. I think it is stalling (they can't start the modification until all papers are sent.) The fact is, I sent all of the necessary papers- many times. Now they have the house on short sale (because they say they haven't received the information (papers). I am so angry with them! They don't care if I lose my house. The whole idea for a modification is because I want to stay in it. I feel they have shoddy business practices. I've gotten misguided information from the representatives, wrong fax numbers, I have no access to the web site; and some departments simply don't exist. Their excessive fees- ranging from 15 dollars a call to a representative and 10 just to call in a payment by phone is totally outrageous. ( I had to call twice because I had 2 mortgages).
All I simply wanted to do was refinance the loans to a payment I can handle, now that I'm living on a fixed income. I guess I need a lawyer. ASC is wasting my time and each day that goes by brings me closer and closer to being homeless- if I depend on them.