Amerisave Mortgage’s earns a 2.8-star rating from 161 reviews, showing that the majority of home loan borrowers are somewhat satisfied with lending experience.
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Scam and cheating
Amerisave seemed to be our lifesaver. Having bought my house alone in 2005 with an adjustable rate mortgage, little did I know how devastating that would become. My finance and I found Amerisave and yes we qualified for a FHA fixed rate mortgage. All our debts would be rolled ino the mortgage and we would close soon. My finance has 0 credit so we went scrambling to add him to my utilities bills. Everything was all set.
I gave Marcel Fombrun my cc for the $395 which would NOT be charged and the next step was for the appraiser. I haven't heard from Marcel for 3-4 days now. He doesn't answer phone, return any calls or emails. I called the main number and got another loan advisor who couldn't explain this. As we talked more she finally said if no return call or emails that usually means no loan.
I couldn't believe what I was hearing. I asked how can that be when we got loan papers and have already been approved. Not so, they tell you that. I have been trying to get a hold of some higher up but guess what? No other phone numbers or emails.
This is totally devastating to me, to lead us on like that is horrible. I can't tell you how much stress this put on me after I was told these facts. Of course she couldn't help because I all ready had a loan advisor. My suggestion to any one considering Amerisave DON'T! You'll not only get high blood pressure but you won't get the loan.
I think they are fraudulent and advertisement is false. My cc better not be charged!
The complaint has been investigated and resolved to the customer’s satisfaction.
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Overview of Amerisave Mortgage complaint handling
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Amerisave Mortgage Contacts
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Amerisave Mortgage phone numbers+1 (866) 514-7283+1 (866) 514-7283Click up if you have successfully reached Amerisave Mortgage by calling +1 (866) 514-7283 phone number 0 0 users reported that they have successfully reached Amerisave Mortgage by calling +1 (866) 514-7283 phone number Click down if you have unsuccessfully reached Amerisave Mortgage by calling +1 (866) 514-7283 phone number 0 0 users reported that they have UNsuccessfully reached Amerisave Mortgage by calling +1 (866) 514-7283 phone numberGeneral Information+1 (888) 700-4026+1 (888) 700-4026Click up if you have successfully reached Amerisave Mortgage by calling +1 (888) 700-4026 phone number 0 0 users reported that they have successfully reached Amerisave Mortgage by calling +1 (888) 700-4026 phone number Click down if you have unsuccessfully reached Amerisave Mortgage by calling +1 (888) 700-4026 phone number 0 0 users reported that they have UNsuccessfully reached Amerisave Mortgage by calling +1 (888) 700-4026 phone numberCustomer Service+1 (866) 865-3400+1 (866) 865-3400Click up if you have successfully reached Amerisave Mortgage by calling +1 (866) 865-3400 phone number 0 0 users reported that they have successfully reached Amerisave Mortgage by calling +1 (866) 865-3400 phone number Click down if you have unsuccessfully reached Amerisave Mortgage by calling +1 (866) 865-3400 phone number 0 0 users reported that they have UNsuccessfully reached Amerisave Mortgage by calling +1 (866) 865-3400 phone numberLoan Servicing Department+1 (866) 970-7283+1 (866) 970-7283Click up if you have successfully reached Amerisave Mortgage by calling +1 (866) 970-7283 phone number 0 0 users reported that they have successfully reached Amerisave Mortgage by calling +1 (866) 970-7283 phone number Click down if you have unsuccessfully reached Amerisave Mortgage by calling +1 (866) 970-7283 phone number 0 0 users reported that they have UNsuccessfully reached Amerisave Mortgage by calling +1 (866) 970-7283 phone number
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Amerisave Mortgage emailscustomerservice@amerisave.com100%Confidence score: 100%Supportmarketing@amerisave.com100%Confidence score: 100%customercare@amerisave.com97%Confidence score: 97%support
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Amerisave Mortgage address3525 Piedmont Rd NE, 8 Piedmont Center, Suite 600, Atlanta, Georgia, 30305, United States
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Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreAug 11, 2024
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I spoke to an Amerisave representative regarding regarding refinancing my mortgage. When they couldn’t beat my current rate, I asked them not to call me again. Instead, they call me 3 to 5 times a day starting at 8am and ending around 8:15pm. When I block one number they call me from another. This is harassment in its purest form
Amerisave is the WORST scam ever. Got preapproval and submitted everything they asked for. Worst part is we gave up a full underwritten loan with another company that was within a week of closing for Amerisave's "better" program. After paying the credit report and appraisal and waiting for about 1 month they came back and said we weren't approved. There underwriting department doesn't know how to do anything. The whole company is unprofessional (cryptic emails full of mispellings, etc.)
RUN AWAY from Amerisave as fast as you can!
Do not use Amerisave! They lure you in with low rates, yet they are unprofessional and very misleading. Andrew Rochester was my original loan processor and due to his negligence I lost out on a prime opportunity to lock at a great rate with money back. I had all the timed and dated documentation to support his mistakes, yet they were unwilling to do anything, I was at a loss. Meanwhile, through this whole process rates have worsened and worsened (partly my fault for trying to wait it out). To make things worse...Darla Castillo informed me that I had until Feb 14th to lock before my appraisal expired. She felt it unnecessary to include that the loan needed to be closed before the apprasial expired! So now I am out another appraisal fee not to mention the tens of thousands of dollars I am out from Andrews screw up. My advice, do not waste your time or money with this company, it was a nightmare from the start for me and many others.
This was the worst refinance experience ever for the following reasons:
1) poor web design - documents uploaded by borrower we received by lender, but then response from lender didnt match the actual status of the loan
2) VERY VERY VERY SLOW RESPONSE TIMES - I have a nearly perfect credit score and provided all items asked., every time that i called they gave me a different story followed by a different timeline
3) i tried calls, then i tried emails to the lender, either way a poor response
4) i was warned not to use them and I should have listen to the advice
5) appeals to their upper mangement for closure wer handled inefficiently by the lender
Do yourself a favor. read the web revies from the various sites. It may save you time and aggravation. And like other complints have stated, they will take your loan, ask you for some fees and decline it later, holding on to the fees.
I applied for a loan from Amerisave online and gave them my cc number for credit report $8.60 (excellent credit) and scheduled appraisal for next day for which I would be charged $400. The appraisal came back for $5, 000 less than what we thought, but we were told it was also based on the amounts of what other properties in the area had sold. A little disappointed, but no big deal. After the appraisal, they locked in our interest rate 2.625 as quoted. They were a few more glitches to which I only had to send them a signed letter of explanation. I am retired, get a pension, not big bucks. Yes, there was a lot of paperwork that was uploaded, but I found their website very user friendly. I closed exactly three weeks after I started the process at the promised interest rate. I checked my emails daily and there was usually at least one if not two or three explaining what was going on and what I needed to do to keep the process on track. I received phone calls almost on a daily basis during the "underwriting" process. Things worked out just fine and their website is very helpful. About the only thing I can suggest is to keep checking back daily or several times daily. I received several emails in the evening instructing me on what was needed, so I knew they were working around the clock not just 9-5. And as far as the bigger banks go? I tried to work with my current mortgage holder at the time (Bank of America) and all I received was the run-around. I received better customer service from Amerisave along with a 2% lower interest rate. I think the problem may be that with all the recent foreclosures and bank buyouts and the economy that Amerisave is trying to make sure they're making good investments. Oh yeah, when Bank of America found out I was leaving them, all of a sudden I started receiving letters on a daily basis requesting me to refinance with them and to let them help me even if I was already working with someone else. Too late!
Think twice before applying through them. My loan was processed, arranged for appraisal, charged $500 for that. Finally "Marcel Fombrun" from amerisave and their underwriter came back and said my loan was declined. Crap. Don't they know all the information upfront? No reasonable response. One of my worst nightmare.
Thinking about a mortgage loan through Amerisave? Think again. While getting the loan was no big deal, that was where the good news ended. I am trying to get them to endorse an insurance check that we received after damage to our home. The work has been 100% done and inspected by their inspector. Still no checks. They have had them over 30 days and we are still waiting. What am I supposed to do? Bottom line, don't use Amerisave.
Recently I had a horrible experience with Amerisave. My application was accepted, my credit was good, my appraisal came back fine. After a few weeks I reached out and asked for time schedule. After several more email I finally got a response. After another month I follow up again! I'm not sure why i have to keep reaching out to them? Why wouldn't they just tell me. In response I received an obnoxious email that said I should have known that it would have taken over two months (while on their website they say ten days) and he told to take my business somewhere else. When I reached out to their management it took three weeks to get a response. DON'T use Amerisave.
We were looking for a mortgage company to refinance our primary residence when we found amerisave website. We are glad to have done some research on this company before filling out the application. Our banker quoted us 3.5 with no closing cost what so ever. We have been using him for years, thanks to the complaint board, we will be using him again. A possible lower rate is simply not worth the stress and headache.
RUN RUN RUN! Amerisave - Marcel Fombrun and Jonathan Payne worst Customer Service EVER! Marcel never returns your calls or emails and the cost for the Mortgage significantly increased prior to the appraisal. My suggestion to any one considering Amerisave DON'T! You'll not only get high blood pressure but you won't get the loan.