Amtrak
Reviews and Complaints

I need an explanation and replacement for my severely damaged luggage. I took the train from Canada to Seattle, upon arrival I was left at the baggage area for 1 of my bag was missing...I went liok for customer officer and as i went out one stafff carry my bag towards me explaining it was left on the train.
But i am shocked why my bag was so severely damaged..so many questions but the staff only answer was to file my complaint...so i took a video and picture to document it..kindly replace my.luggage as soom as possible..pls thanks

I've got tickets from Little Rock to Dallas, departure on the 31 of July and returning on the 7 of August 2019. First the ticket was for 30 of July but the Amtrak train was so late (5 hours) that I had to change the day to the 31st. No one could explain why the delay. On the return home was a nightmare, because the train attendant ( the one outside getting the tickets) was very rude and impolite, send me to the wrong car, and when I've Questioned her about the situation she said " can you not read?". I knew that I was going to a sleeper car with my 3 years old child and I have disability (but I can read and speak 4 languages) but did not know which car to go. I wish I had her name to tell you but I was so perplexed about her comment that I forgot to read her name tag. The train was so hot and the air conditioner was not working in my room, Jason said he was going to take care but did not. Jason was polite and helpful with my luggage and I tipped him well. I always take the train to Dallas and it is pleasant most of the time to travel by train, my whole family loves it, and the kids adore the trip. We are planning a long trip to North West with my family but I am concerned about it. I think when you pay for the service you should get it, and if you work with costumers you need to at least have a good attitude and politeness if not a smile. Ive lost a day of my my vacation, and had my feelings hurt and a massive back and head pain, ( the car that caries people to the train was full so I had to walk with my grandson in a 100 degrees Dallas heat). I know that people are not perfect but I do not like disrespect. The food was not edible on the return trip, but delicious on the departure. Member # [protected] / Reservation # D891A4 /Ticket # [protected] Sincerely Doris Paranhos

I have an upcoming trip on Amtrak..Saratoga Springs, NY I called to ask questions since this is my first trip with you...The woman never gave a name, was very short with me and I was inquiring about parking and she got frustrated and said..I have customers at the window, do you need anything else? I said well I guess not then..she says oh good and hung up...This was the Saratoga Springs, NY Station and the call was on Monday August 5th 2019...I am nervous enough about the trip and she was just rude!

Dear Amtrak Team,

I am Carlos, one of the passengers from the last Sunday evening train heading from Chicago to Carbondale (Train 393: CHICAGO (UNION STATION), IL - CARBONDALE (AMTRAK), IL)

Reservation Number - C95A4E
Purchase Summary - Ticket Number 1920612545275

I am writing because, so far, I have not heard and received any pronouncement from Amtrak with regard to the accident that took place on Sunday at around 5 pm at University Park. I completely understand that it was an accident. However, I along with the other passengers were stranded for more than 3 hours waiting for Amtrak people to find a solution for us. You may not want to know this, but I had to use my own money to buy some food since it was getting late and I had no idea when they were going to rescue us. In addition, I had to go to my final destination (Carbondale) on my own since I had urgent matters to solve. Therefore, I am claiming some sort of compensation for the inconvenience caused.

Thank you for your time and support.

I look forward to hearing from you soon.

Best regards,

--
Carlos Rugama2
Amtrak Custome

Dear Amtrak my husband and I took a trip from Detroit to Chicago to new Orleans sleeping room. the train was late from the very beginning although the city of new Orleans did leave on time. We were on the second seating for dinner which was after 9pm the server said they were out of food he only had chicken sandwiches which irritated my husband which he asked for bread rolls and he told us that's on the sandwiches and no more salad then came back later to say no more chicken sandwiches so my husband left the table with no food the server said he had one dish he said was really good but it was not if you had seen it you would not had eaten I took a picture of it. and the room the room was not clean there was dirt under the bed and my husband got other customer hair and filth on his sox. so the morning for breakfast i received molded fruit and I showed it to the server and he offered me nothing else . my husband did not come for breakfast. we were aware of the bus picking us up from Jackson miss and ask will we receive lunch and they said no lunch but we did get boxed lunches before taking us to new Orleans and we arrived very late I feel the refund was not enough with all that we went through . it not right to have one server and one sleeper attendant . we got very poor service. I do have more to add but not enough room Mr. and Mrs. Tony Watts

I slipped and fell, and hit my head yesterday at Union station in Chicago.
I was brought to North Western Hospital by ambulance.
I took CT scan of head, x-Ray on my wrist, and EKG, and blood test.
I am absent work today due to this injury, so as yesterday.
I would like to claim medical expense and compensate to unable to work which caused by this incidence.
Please advise contact information for this request for further assistance.

Wow this is messed up I have 2ypung kids and me and my daughter and they tell me oh we ran out of food how do u run out of food they need to prep for this and only expensive food so now what we can eat breakfast lunch dinner and tomorrow also come on and also they rude about it also then need to be compensated for this my kids need to eat before they pass how they crying saying they hungry

My name is :Donna Audain I made a reservation for the auto train from Sanford Fl. to Va res.#A6DAC4, at the time I made the reservation for two (2) adults and 1 SUV I was given a price of $536.00 which I paid they ask about the vehicle which I gave the year and make also the vin number yet when the two people got to the auto train they told them that they did not pay for the vehicle since I was the one who made the reservation they called me, WHY WILL ANY ONE MAKE A RESERVATION ON THE AUTO TRAIN WITHOUT AN AUTO AND PAY THAT KIND OF MONEY? I has to pay $204.00 more for them to travel I'M very upset about this. all this took place on 6/23/2019 @ 11:58 I spoke with Bobby on that date again MY NAME IS DONNA AUDAIN: PHONE NUMBER IS:[protected], THE RESOLUTION WILL BE FOR AMTRAK TO REFUND MY 204.00. WHEN I FIRST MADE THE RESERVATION YOUR EMPLOYEE TOLD ME IN ORDER TO SAVE ON THE TRIP THEY MUST TRAVEL ON EITHER 6/22, 6/23 OR 6/24/2019 TO SAVE ON THE COST. PLEASE RESPOND. email is [protected]@att.net THANK YOU.

June 13, 2019: Train 242 from Poughkeepsie, NY, left the station EARLY. It was announced at 4pm, even though it didn't arrive until 4:13pm. There was no further announcement, and it left BEFORE 4:15pm, according to me and several bystanders. I was offered a refund of $40 because my daughter and I missed the train. However, I would like for my complaint to be acknowledged.
Thank you.
Joanne Harris

I booked a trip in July 2018 for a trip in July 2019. Everytime I called when I saw a problem (over 5 times) I was told not to worry about it. I complained many times about my return date. I was told not to worry. It seems that is all I hear from them. First they change my hotel without contacting me (they booked the wrong date of my arrival). When I called to get it changed back to the original hotel. Now I have received the travel documents, things are still incorrect.
1. They didn't schedule my boat ride.
2. They have the wrong date for me returning home. Which means lodging stay is incorrect.

On top of this, I am being told that to correct this, I will need an additional $1, 000.00 on top of what I already paid.

Reservation #52A5D4
660 Keystone
Departure: Philadelphia (30th Street Station), Pennsylvania (Phl)
Saturday June 01, 2019 9:23AM
Arrival: New York (Penn Station), New York (Nyp)
Saturday June 01, 2019 10:49AM
Accommodation: 4 Reserved Coach Seats

On Saturday, June 1, I had 4 reserved seats on this above train. There were no seats available to sit for us and my 5 year old granddaughter. A nice boy gave up his seat so that my daughter and granddaughter could sit, however, myself and my friend had to stand the entire trip! I am very, very annoyed that I paid $77 x 4 tickets = $308.00 and didn't have a seat to sit down on and had to stand the entire time!
I would like to be compensated.
Kindly advise.

I recently took a field trip with my daughter first grade class. We rode amtrack from Corcoran ca - Sacramento ca. The train ride home was a complete frustration & disaster. There were 4 1st grade classes participating for this trip. 200 seats were purchased for the children & their parents. Our group was shortened 40 seats on the way home. I do not understand how this can happen. If 200 seats were purchased, how are 40 missed/looked over or forgotten? The seats assigned to our group were not organized together. I saw parents have to sit separate from their child the entire ride home. Some people had to even sit in the dinning car...As a mother that is not something I am okay with. It's a long ride, and the children need to be with their chaperone the entire time. There were also issues with the bathroom. For a good while only one restroom on the entire train worked. The others did not have running water or a toilet that flushed. Upon take off there was a horrible heavy smell that filled our car. It was similar to an electrical fire or burning oil. Our entire car had to cover our noses with shirts or sweaters for a while because the smell was so intense. Several of us were concerned there may be an actual fire. Half way through the ride home, the dinning car ran out of all their food. I would have thought with anticipation of having an additional 200 guests that day, they would have been better prepared for all the customers that would be utilizing the service of purchasing food on the train. Towards the end of our trip home, another smell started to linger in our car, this time it was that of a sewer or faulty bathroom. We felt as though we were sitting in a port-a-potty. I know a majority of us were left feeling very disappointed for our children. This should have been a positive enjoyable experience for many that have not utilized the public transportation of amtrack before. Over all, it left many of us feeling taken advantage of and not like we received the service our money went towards. The kids worked hard through Various fundraisers to pay for this trip and I do not feel like they received the trip they worked so hard for.

I recently took a field trip with my sons 1st grade class. We rode amtrack from Corcoran ca - Sacramento ca. The train ride home was a complete frustration & disaster. There were 4 1st grade classes participating for this trip. 200 seats were purchased for the children & their parents. Our group was shortened 40 seats on the way home. I do not understand how this can happen. If 200 seats were purchased, how are 40 missed/looked over or forgotten? The seats assigned to our group were not organized together. I saw parents have to sit separate from their child the entire ride home. Some people had to even sit in the dinning car...As a mother that is not something I am okay with. It's a long ride, and the children need to be with their chaperone the entire time. There were also issues with the bathroom. For a good while only one restroom on the entire train worked. The others did not have running water or a toilet that flushed. Upon take off there was a horrible heavy smell that filled our car. It was similar to an electrical fire or burning oil. Our entire car had to cover our noses with shirts or sweaters for a while because the smell was so intense. Several of us were concerned there may be an actual fire. Half way through the ride home, the dinning car ran out of all their food. I would have thought with anticipation of having an additional 200 guests that day, they would have been better prepared for all the customers that would be utilizing the service of purchasing food on the train. Towards the end of our trip home, another smell started to linger in our car, this time it was that of a sewer or faulty bathroom. We felt as though we were sitting in a port-a-potty. I know a majority of us were left feeling very disappointed for our children. This should have been a positive enjoyable experience for many that have not utilized the public transportation of amtrack before. Over all, it left many of us feeling taken advantage of and not like we received the service our money went towards. The kids worked hard through Various fundraisers to pay for this trip and I do not feel like they received the trip they worked so hard for.

School field trip to Old sacramento 4/3/19 with 100 1st grade students and 100 parents = 200 passengers. Going to Sacramento from corcoran was fine but coming back was horrible. Safety for the kids were questioned. The safety of our kids are priority of our teacher and parents. When we booked our fieldtrip last September, we reserved 200 seat, and we expected 200 seats and to be close together. We were given limited seats! For 200 hundred passengers! At least 50-60 parents with kids that doesn't have seat that they paid for in advance.. standing on the aisle! Conductor was called several times but choose to ignore us until last minute. The trip back was so horrible i will never use Amtrak again! And will tell everyone i know.. also bathroom didn't want to flush! Conductor was also notified! Still didn't get fixed. if your reading this and planning for a school field trip its better to use a bus than Amtrak it is safer in ways u cant imagine.

Our school reserved 200 seats as a group for a field trip with 1 st grade children. Seats were reserved and paid for in September. Amtrak failed to reserve enough seats for us both ways. Part of our group had to sit in cafe cart with general public when our children are supposed to be seated together for their safety. The train was moving and we still had parents and children going up and down the itrain looking for seats. This is ridiculous. Very disappointed in the lack of service.

We took our 100 1st graders o a trip to Sacramento on Amtrak today. The ride there was ok. But the ride home was absolutely unacceptable. We paid for our 200 seats in Sept of this year. Today they did not have enough seats for our 1st graders to sit with their parent. The female conductor seemed too busy to listen to our concerns. I am completely disappointed in the service we received today. We try and keep our children safe on field trips and it was very hard to do without being able to have seats together.

On Sat 27th April at 12.25AM, My husband (73yrs.) and I (64yrs.) took your bus from San luis Obispo to San Jose CA. I would like to register a complaint about this journey.
After struggling to find two seats together, we crammed into our seats. After 10 minutes, we began feeling hot & uncomfortable and soon discovered why. The overhead lights in the entire bus went on and could not be turned off. The heat coming from the lights was unbearable. Upon trying to turn on the fans, overhead which were next to the lights, we found they didn't work either. There was an announcement from the driver that the lights would have to! remain on or we would have a delay in the schedule. The en. tire trip was like sitting in a sauna! Between the heat and the cramped space, I started feeling claustrophobic and so di zzy, I nearly fainted. There was no water, and nowhere to buy any because of the time (after 1AM). My husband and I tried to take our minds off our discomfort by going online. However, the WIFI did not work nor did the outlets when we tried to plug our ipads in!
Ijust wanted to tell whomever is in charge, that this was the worst, most uncomfortable bus trip we we have ever taken.
I hope something can be done about this asap.

Sincerely yours,

Alison and Peter Clarke

I have been a member of Amtrak Guest Rewards for a number of years. My wife and I recently took the Lakeshore Limited and City of New Orleans from Syracuse, NY to Chicago, IL to New Orleans.

The first leg of our trip was uneventful. 4/13/2019 on Train 49. I woke early enough to stretch my legs in Toledo. The temperature was 38 F and there was blowing sleet in a strong wind. I was in the dining car and mentioned to the attendant, Mike, that I would like to step out. He kindly opened the door and allowed me out on the platform. I walked for a few minutes, and it felt great. Mike remained on the platform monitoring me the entire time. He must have gotten uncomfortable, but was unfailingly pleasant. He treated me as I expect to be treated, as a valued customer.

The second leg of the trip was to NOLA. 4/14/2019 on Train 59. Brian was our car attendant and was very attentive and pleasant. We spoke for a while about the 8 hour delay into Union Station for train 58. Brian stated that he was on that train, and had not slept in about 30 hours. I couldn't tell, because he was very efficient in his duties. Except for helping me with my bags. I am 68 years old and don't mind assistance. I welcome it.

There was a supper served at 9 PM in the Dining Car. There were two tables fully occupied, a table with one couple and 7 tables vacant. My wife and I sat at a vacant table and were promptly asked by the attendant to move to the table with one other couple, which we did. That left seven tables vacant.

We ate a VERY disappointing Muffaletta. Almost tasteless. And it proved to reside with me for a couple of days. The server was surly. We finished our meal. There were still seven empty tables.

Breakfast was more of the same. One table fully occupied, one with one occupant, 8 empties. We were told to join the one occupant by a server who was, to understate the case, RUDE. We waited a very long time for the meal and ended up wishing it had not come. Some sort of egg/potato/sausage dish that was not completely heated (HOT AND COLD in One Dish) and was almost inedible. We finished our coffee and left. Still 8 unoccupied tables. The server was RUDER if possible.

I should mention that we had three carryons. I carried them up the stairs, and I carried them down the stairs. The attendant was nowhere to be found.

My wife and I had paid a first class rate and were treated as steerage. And fed accordingly.

We returned on 4/20/2019 Train 58. More of the same. Our attendant greeted us, and that was the last that we saw of him.

We were informed by someone that dinner would be served at 4 pm and 5 pm and would we like to make a reservation. We chose 5 pm. We learned later that there was serving at 6 and 7 also.

Same seating as before. Forced into an occupied table while many remained empty. A chinese noodle dish so bad that we left most of it behind. Poor service and long waits.

I wanted to retire at 9 PM so I used the button in our room to call Akeen at 8:30. The light on the call remained on for a full hour. No Akeen. I went looking for him. Couldn't find him. Asked a very rude attendant in the dining car how to find him. The gentleman was less than helpful.

I returned to my car and happened to run into someone who knew Akeen's location. I found him, He said that he never heard the buzzer/signal. FINALLY in bed at 1030. An hour and a half after my desired time. We asked for extra blankets since the car was very cold. Turned out that was a great idea.

I woke and went to the sightseer car. Very cold.

Went back to my room, very cold. Could see my breath! Had to don heavy clothes. And we were still cold.

Skipped breakfast. Had no desire for rude service and/or bad food.

Arrived in to Chicago. No help with bags.

A truly miserable trip on the fabled City of New Orleans!

Our last leg was on Train 4800 on 4/21/2019. Our attendant, Kevin, actually HELPED WITH MY BAGS! He also mentioned that there was a complementary drink waiting in the diner. We went and were served by the same affable attendant from our trip out, Mike. He was friendly, courteous and allowed us to sit by ourselves, even though two other tables had room for a couple. What a nice treat!

Our train was late getting into Syracuse, so we headed to the diner to be served by Mike. Again, tables were occupied by fewer than four. Again, Mike allowed us to sit where we wished. And another surprise...the lunch was not only edible but actually tasty! I had the antipasto and my wife had chicken in sauce. Mine was delicious, hers was delicious and Mike was the perfect attendant.

The train arrived in Syracuse late. Kevin assisted me with my bags. A good trip.

I checked the dollar value of my trip. According to Amtrak's site, the round trip, from SYR to NOLA and return, with 4 bedrooms, costs over 3300.00.

I also checked airfares. A FIRST CLASS trip, on Delta, from SYR to NOLA for two costs 1500 dollars. It is shorter and according to friends who have taken the trip, much more pleasant.

A train trip is an adventure. I've never demanded that I be treated as a first class passenger, and I won't now. But I should always be treated as a valued customer. And that was severely lacking on the City of New Orleans.

Strongly suggest that you get people from the Lakeshore Limited to train people on the City of New Orleans in HOW TO TREAT PASSENGERS.

I will be very surprised if I travel Amtrak again.

We were in california zephyr 5 returning from Reno. A cafe employee, name-D. Bennet who was in charge of the cafe was rude and was also hardly working. He took 30 minute break then worked for few minutes asked us to leave the cafe as soon as we finished eating though there was nobody else in the cafe wanting our tables. In one hour he went on an hour lunch again. Whole time he was walking around socialising or sitting down..hardly behind the counter doing his work and when we kept our stuff on the table while waiting for a coffee he asks to take our food off the table saying "not on my table". Overall very rude and lazy employee who would not stay behind counter but walked around, sat around or would get out at every station and walk around talk and socialise. If he does not want to work..give the job to someone who works for the money they are paid to do the job. D.Bennett..will not work..