Anytime Fitness
Reviews and Complaints

Anytime Fitness & ABC Financial has provides me with the worst experience... Customer service at ABC Financial the billing company for Anytime Fitness is terrible... The communication between the two companies is filled with mistakes and errors... Save yourself some time and hassle, no wonder the still have to have you sign a contract... A mistake I won't make again!

My complain is about the owner of this franchise in Seffner. his name is Robert Clairmont. Recently I was interested on join the Gym with my husband who joined couple of days before and he was very enthusiastic with it and because my long hours of work as A Doctor regular gyms are kind of hard for me. Well I went over to check on the gym at night time with my husband after work and I told him to call Robert to let them know I was agreeing to join . My husband told Robert the day before that he was bringing me over to check on the gym, he was aware of it and he agreed. The next day my husband called several times the gym to add me but he never picked up. We went personally to the gym the day after and my husband told Robert . Hey I brought my wife to the gym and she wants to join and here we are. What kind of response Robert had? Well in front of everybody over there he raised up his voice treating us as kids told us just for doing that I'm canceling your membership . My husband tried to work things out with him but this rude man has no manners, Robert even said if I want right now I could charge you $250 to your account . We left the place so disappointed. My husband had to cancel his credit card, scared of his threat . We had to report this to the corporation of Anytime fitness who were very nice to us .
Robert Clairmont doesn't care about customers at all. It wasn't only me who was interested on join it, I had friends and family too that we're interested too.

When i wanted to cancel my membership, getting in contact with personnel to return my key was terrible. no body was there during working hours. I emailed the manager to set up a time to come in and I got no reply from him for a day or time. Before I knew it ABC was withdrawing money from my bank account again. Talk about being pissed off.

Had three memberships on my account frozen for almost a year because of lack of interest. In advance of the ending of the frozen period, I attempted to implement the 30 day cancellation "rule" that they have. They made a big deal, before I took the membership, to let you know that that was all I had to do to close the account. What they didn't tell me was that you had to pay up that last 30 days in order to "wait out' the time, even if your account was frozen and you were not using the facilities.
Seemed a bit underhanded to me, but maybe I should have known, and I would have just cancelled a year ago instead of being "frozen".

I signed a yr contract to Anytime fitness, then I had to move to NM for medical issues. I gave them a 30 day notice in writing twice. They said everything was taken care of. Then I noticed on my bank statements they were still taking money out of my acct. and caused me to be overdrawn. I am on SSDI. So I sent a cert. letter and they are still calling late me at nite. They said their was no record of me giving notice. I got my Landlord as a witness. I let a lady use my gym the 30 days I was still paying on, so I let her use the gym. Now they are saying she is the primary. She never signed a contract, she just signed release of liability. I had to close my bank acct. and I guess I'll have to change my phone # also. Thankyou Jule Westcott. My phone 3 is [protected].

They don't charge the same for everyone. The Manager messed my account up and now she expects me to pay for overdrafts they caused.
This place is just bad! I can't believe I signed up for a year. I'll finish and I'm done. If I can figure a way out I'll quit..I've quit going. Started someplace that has it going on and the manager or owner are there. Not some "bimbo" who can't add and messes up your account.
DO NOT JOIN ATF! They get you hooked and don't care. I think the manager actually came in either drunk or had been drinking one time..smelled like a bar.

First off let me say the fitnessclub i originally signed with was fantastic. I lived in mckinney and the club was right around the street. The people there were friendly and kind and always kept me updated Bout my account.they even had notifications of when my account was to be hit sent to my phone. Then I moved to plan.
O the stories. The one time I went in there to work out, I was badgered by an attendant if I needed water or if I wanted a personal trainer(this I was offered with vigor and with no personal space accounted for)... pretty much just hit on by a slimeball on steroids. Then my account charges were suppose to be transferred to my fathers account and then transferred to the new location. But apparently that was one-step too many for this location because I got hit for the full amount today after i just put my paycheck in yesterday. Let me explain- I'm 18. I may be a kid but I'm not stupid. I went to discuss this with my new location and I walk into an office of a man watching tv and playing on his phone. The second I expressed I had a complaint he excused himself and found the owner. The owner looked into my account. Said he couldn't do anything and started bashing the previous location. I know the owners of the previous location. They're great people. So I told him I'm just going to cancel my membership. He said-and I quote- well give us a chance to earn your business. All of this while his colleague sat beside me gazing not-so-nonchalantly at my nondescript sports bra. Now I work in human relations. I know that's code for. Don't leave us. I hate when I feel undermined and on top of that weaseled into (once again) the offer of a personal trainer and free classes.
Listen, if you cant do your job professionally, don't try to cover it up by staring down my shirt. Don't offer me "personal" time when I blatantly want nothing to do with you. Oh and learn how to contact another fricking store. You had no problem giving me the number when I was upset, why couldn't you do it before I wanted to cancel? Just saying...

I signed up on a special rate. Now the gym is broke and they are selling memberships cheaper than I paid for mine in March..I'm in a contract at a higher price. How is that fair? They won't let me cancel. Am I stuck?

I was lied to and pressured into signing up for a personal trainer.After 3 months of him not showing up when we were supposed to meet, and him texting me at 5:30 in the morning to demotivate me I asked to switch trainers. Then I find out the contract I had was not the contract I had agreed to, I find out the old trainer attempted to alter my contract. I then complain to the owner who was rude and unhelpful. She then accused me of just trying to be lazy and quit my fitness program, when I just wanted to go to a gym that did not lie and have all this negativiety. They would not let me out of my contract and acted like I was wrong and would not even discuss how the trainer lied or attempted to alter my contract

I was lied to and pressured into signing up for a personal trainer.After 3 months of him not showing up when we were supposed to meet, and him texting me at 5:30 in the morning to demotivate me I asked to switch trainers. Then I find out the contract I had was not the contract I had agreed to, I find out the old trainer attempted to alter my contract. I then complain to the owner who was rude and unhelpful. She then accused me of just trying to be lazy and quit my fitness program, when I just wanted to go to a gym that did not lie and have all this negativiety. They would not let me out of my contract and acted like I was wrong and would not even discuss how the trainer lied or attempted to alter my contract!

Do not sign up here. It is a total scam and a ripoff. There is not enough equipment for everyone to use (4 treadmills and 4 elliptical machines and 2 bikes), so be prepared to work out with other people and share equipment. The woman also told me I could cancel at anytime for a $50 charge, and I was ok with that. So I decided to cancel after a few months after hearing a couple of the men in there talk innappropriately about females who were working out and act if they never saw a woman before. It was beyond uncomfortable to be in there being stared at! When I called to cancel, they referred me to another company that handles their billing (ABC Processing) - and they told me I could not cancel - even after the lady that signed me up said I could (there is a long list of stupid rules on canceling that I should have read on the back of the contract, but didn't since I asked the rep directly about canceling and expected to get a honest answer - so that is my own fault). So now I am unemployed and stuck paying for a membership I don't use and I can barely afford to feed my family and make my house payment. I have read nothing but bad reviews on this company as a whole. I just wish I read the reviews before I signed up! I also checked with other Anytime Fitness locations and they said that they could, in fact, cancel my membership if they wanted, but are hurting for money, so won't cancel me. This location also charges more than some of the other locations, so beware!

I worked out at a 24 hour Anytime Fitness and it was open 2-8. I tried to cancel because it wasnt ANYTIME it was 2-8. I work for a living and cant make it there between those times. They told me sorry... But first they gave me 8 people numbers and noone could help me. They kept telling me to call someone else. Thankfully I moved out to the country where there is no Anytime Fitness around and canceled. But not after I had to pay a HUGE fee for canceling. I recommend that noone using Anytime Fitness.

Anytime fitness in dyersburg, tennessee is now open and is the most inadequate health club i have ever seen. They made all kinds of promises when they pre-sold. They said the first 100 charter members would get extras..Well they have been open 5 months. So far everyone has gotten the " charter package". There was nothing special. The place is run by sleezy gym rat white girls and the entire training staff are all non-whites. The little gym is "cute". They make you sign a contract for two years. The promised a "big expand"...Wow a few tanning beds. This place has a bathroom for a midget. No locker rooms and a midless staff. I tried to cancel within the three day cool down and the [censored] manager had no idea how to cancel. All i can say is stay away from this hell hole.
Abc come get me if you want, but this club is for losers and full of nothing!

Do not sign a contract with this gym, no matter what you do unless you move or have a Doctors letter you can not get out of the contract not even by paying a cancellation fee.

I fell like I am working out in a prison this gym is so nasty you nearly fall on your face with all the overlapping mats on the ground. Once you sign a contract you are screwed, DO NOT JOIN THIS GYM DO NOT SIGN A CONTRACT, GO SOMEWHERE ELSE THAT IS CLEANER AND CHEAPER IT IS NOT WORTH YOUR MONEY OR TIME. TRUST ME. This gym is a piece of ***.

Its great to see the number of hits on this complaint board. Also its great to see the increase in number of complaints being posted. It looks like people are starting to wake up and see these ### for whatthey are. Everyone who posts should tell at least two more people to post and ask tthem to ask two more people to post. Eventually the word will get out about these ### and some good will come of it. Maybe they will stop picking on dead people, people who have moved, people who have losttheir jobs in this bad economy. Maybe they will start to deal with people in a more caring way instaead of their "take no prisoners " approach and customer be damned attitued. Maybe they will lear the value of having good customers. And maybe I will grow wings and fly away!

I cannot get any satisfaction from Anytime Fitness. First they moved to a smaller space a mile FURTHER from my home and their 24 hour policy is great EXCEPT I don't feel safe working out in the middle of the night at this new place. I have told them all of this but of course they don't care. I am PISSED! My husband lost his job and we are stuck in this contract. On top of that they are mischarging me for tanning which I do not get and I have to pay the bank to stop them from taking money out of my account. I have had enough of these jerks! UGH!