AnyVan review: Anyvan removal pack and transport service - av 769 2769

A DREADFUL EXPERIENCE and in my opinion the Sales Agents mis-sell.

Wouldn't usually take the time to leave such a scathing review but I've tried with Any Van to resolve and aside from a response rejecting my claims they have simply refused to engage.

We spoke in detail with an AnyVan sales agent on the Friday 16th December 2022 and we made a payment of £1513.20 by credit card. My wife had a long conversation with the sales agent where she provided a detailed list of information on the goods/items being moved plus 30 moving boxes which would be provided and packed for us. I was party to that conversation and the sales agent provided reassurance that one van would be enough for the items listed and that 30 boxes would be plenty and there would be plenty of time for them to pack them as cost which was included in the move price of £1513.20

What transpired was a complete and utter mess. The anyvan contractor (a contractor as I understand despite being told it would be an anyvan employee) arrived and appeared to be in receipt of a list which was completely different to what was discussed on the phone with the sales agent on the 16th December. They also from the outset said that they would only be doing one trip despite multiple trips being mentioned and agreed to by the sales agent as we knew that there was likely two trips in a luton size van (given we'd moved in only two years earlier with a similar amount of items) and we understood that they would be with us for the working day say until 5.30 undertaking multiple trips if required.

In reality what happened was they just left us with the packing boxes for us to make up and pack stuff up and then proceeded to load the van with items that they could take easily and quickly. When they had unloaded the van we asked them to undertake another trip to collect further items aligned to our discussion with the sales agent on Friday 16th December and they refused and this was at around 2.30/3pm. There was enough time to do one more run at least before 5.30.

Given the sums paid of £1513.20 this is exceptionally poor service and extremely poor value for money. If this level of activity and service was made clear to us at the outset of purchasing the service we would have known that anything close to £1,500 was way in excess of what could be considered a reasonable price. It was a complete and utter rip off.

On the basis of the above facts it is my firm opinion that the AnyVan sales representative misrepresented the goods/service we were purchasing to a very significant and material degree. The sales person adopted an overly relaxed attitude to the items we were listing, failed to list them comprehensively and provided reassurances about the help and assistance that would be provided on the day and number of items that would be listed that simply did not materialise.

On the 19th to ensure we were not in breach of our sale contract which would have incurred further penalties and ensure we had vacated the house on the 19th not only did I have to procure and pay for another van to move the remainder of our possessions but I also had to pack the boxes until midnight on the 19th. The additional van costed me £120 for the hours used.

All in all a dreadful experience and would recommend you don't use this company.