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AnyVan review: Booked van to move house items

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9:54 am EDT
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I booked a van with anyvan to help move my house items from cardiff to swindon. I pre-paid and on the specified date which is July 6th 2024, i was sent a collection time of 12 noon to 3pm and delivery time between 4pm -7pm.

By 12 noon, i called the driver and he said he would be with me by 2pm. I have the housing agent and a driver waiting from 12 noon to 2pm and i reached out to the driver again, he said he would need another 2 hours which is till 4pm.

Now the agent is leaving, i have returned the property key and my stuff is on the floor outside the property. anyvan has not been helpful in anyway, i am stranded outside with all my house items and luggages will be kept outside till God knows when the driver will come.

Right now, I am stranded outside with my properties and this is so unfair and the amount of stress and Anyvan has refused to assist in anyway and has refused any form of refund.

I would like to take full legal actions against Anyvan.

Desired outcome: Please refund and compensate for the inconvenience caused by the fraudulent service

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  2. AnyVan phone numbers
    +44 203 872 3050
    +44 203 872 3050
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    6th Floor - The Triangle 5 - 17, Hammersmith Grove, London, England, Greater London, W60LG, United Kingdom
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  6. Rachel
    Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 30, 2024