AnyVan review: House move

- Had to call three separate times to get the correct pick-up (7-10am) and drop-off times (2-4pm) added. The first two people I spoke didn't add them properly (e.g. drop-off time was showing as 10:36am - 3:36pm)

- Didn't get a confirmation through on moving day, and had to call the driver to confirm he was definitely turning up. He told me he had forgot to book the job, and would therefore be arriving after the agreed upon 10am pick-up time (they arrived at 10:15am) If I hadn't have called, they would not have turned up!

- I confirmed with the drivers that the drop-off window in Leeds was 2pm-4pm, which they also confirmed back to me face-to-face before they left. An hour later while I was driving to Leeds, I received a call from them saying they'd be dropping off at 1pm. I had to reiterate again that the drop-off window was 2pm-4pm. They told me they'd be there at 2pm

- At 3pm, they still hadn't turned up. I called AnyVan and asked for information, and the support agent connected the driver to the line and essentially asked me to speak to them myself. The driver told me they'd be there at 4pm, even though they verbally told me 2pm, and the live tracking showed the van was still in Newcastle. Given he must have known this, he essentially lied to me, as it's physically impossible to get a van from Newcastle to Leeds in 1 hour.

- The removal van turned up at 5.30pm (1.5h after the agreed-upon slot time), and I had to help them carry everything from the van to the flat.

I've paid over £500 for this service, and it was absolutely terrible: the support agents were friendly but unhelpful (booking incorrect slots); the drivers' communication was terrible and they were late both to pick up and drop off; the driver lied about them arriving at 4pm knowing that the van was still in Newcastle; I had to spend an hour helping the delivery people carry stuff from the van to the flat. I was really unwell on the day and this whole experience just compounded what was already a very stressful day for me.

It would have been easier, quicker and less stressful to simply hire and drive my own van. I've been refunded the missed delivery slots (£40 - a drop in the ocean of what I paid in total), but I honestly believe the service I was received was so poor that it doesn't a) at all reflect what I asked/paid for, and b) was not worth what I paid anyway.