Menu
For Business Write a review File a complaint
Apria Healthcare Group

Apria Healthcare Group review: improper billing and insurance fraud 8

D
Author of the review
9:34 am EST
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment on this complaint.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Tries to charge my insurance on multiple occasions for the same item. 10 months after I made my last payment to own my CPAP machine. They send me a bill. They stated that my insurance just now processed the claim as a matter of fact the last claim processed was in February of 2016 and I paid the remaining balance. My insurance states that Apria has tried to charge them on multiple occasions for the CPAP machine they just change the coding to make it seem like it's something different. I had to close my credit card because Apria was charging various amounts of money to my card weekly with no authorization. I close this account 10 months ago and I'm receiving a bill again no one wants to explain anything they just keep stating the insurance processed the claim and this is what is due.

Dec 02, 2016 8:32 am EST
Apria Healthcare Group customer support contacts
Address

26220 Enterprise Court Lake Forest, Lake Forest, CA, 92630, US

Website
File a complaint Write a review
Complaint does not provide sufficient customer information for complaint to be investigated and response provided.
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

8 comments
Add a comment
M
M
mamakinnon
US
Dec 27, 2016 11:01 am EST
Verified customer This complaint was posted by a verified customer. Learn more

The same thing is happening here. My insurance company assures me the CPAP has been paid for in full. I cancelled my credit card for the same reason - random charges that weren't itemized or explained were being withdrawn. Now I've been receiving bills for amounts that change each month. I'm so frustrated, but as tempting as it is to pay off the balance just to make this go away, I know that in a few months I'll receive another bill.

G
G
Goran Zarov
US
Oct 30, 2018 6:38 pm EDT

Same here. I paid off my machine now they calling telling me thet was the balance and i am still renting. I already paid over $3500. How much this machine cost?

A
A
Angieka
US
Dec 05, 2018 12:10 pm EST

They sent me a bill on 10/23/18 for $21.12, which I paid and on 11/23/18 they sent me another bill for $21.12 but they did an adjustment for 3.60 and sent me another bill for 17.52 saying I still owe that. This was for supplies from June 2018. No other supplies were ever received from them since the June order. I am contacting an attorney. As I see it they owe me the adjustment cause I paid the full 21.12 balance.

T
T
Thomas C. Chase
US
Mar 25, 2019 1:42 pm EDT

Same issues. Getting texts that I "missed payment due on 4/12/2018! It is now March of 2019. Called the number, [protected]. They wanted me to give information, but could not confirm info they already had. Finally found out that the address they had for me was in Louisiana, which is far from my home state. The street address they had was also completely different, and the name on the account was totally different. Very concerned that the person on the account may have illegally obtained my social security number and phone number. I was last in New orleans about a year ago for a wedding, stayed at a nice hotel downtown. These messages started soon after. Please help me protect my personal private info.

R
R
Ronald Laforest
US
May 14, 2019 1:22 pm EDT

Same complaint here a full 4 months after I paid there invoiced and confirmed that the CPAP had been paid in December 2018.
At the end of April 2019 I received a bill for 4 months of rental @107.42 per month ( New machine is worth $850.00) In a conference call on May 15, 2019 with insurance company and Apria billing department got Apria billing to confirm I had paid off machine November 2019.
Per insurance representative conversation I am waiting for Apria to call me to confirm findings. (Not holding my breath) This is possibly the worst company I have dealt with, sad way to do business hope Daniel Starck is aware of his company’s performance.
Legal help is probably next move would like to join class action suit if one is ongoing.

R
R
Ruth Hester
US
Jun 30, 2019 12:13 am EDT

We just started with this company and had one problem after another. They keep billing me on auto pay and i have never said they could do that. Now my bank account is $-137. What can I do now?

G
G
Gina Robinson
US
Nov 16, 2019 4:29 pm EST

We are going through the same thing! My husband returned the CPAP 12/18... we paid everything we owed and now almost a year later they are saying we owe them money 🤬...! It’s complete BS . It seems to me like this company is trying to scam a lot of people!

J
J
JohnMP
US
Oct 16, 2020 3:57 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I'm another victim of Apria's rent-to-own billing fraud. I had continuous insurance coverage paying each month on a ten month plan but Apria needed to "re-verify" the insurance when I ordered separate supplied, had an "issue" (even though my insurance was the same and in their file) and they started the billing all over at month zero, erasing all the months my insurance has paid.

Their customer service is a joke, they couldn't tie their shoes if you were on the phone for four hours with them.

At this point I'm losing hope that they will correct the problem--because I doubt it's a problem to them, it's systematic. They were busted for fraud by the feds for $400 million in 2001 and again in the mid-2000s and here we are again.

More Apria Healthcare Group reviews & complaints

Apria Healthcare Group - Beware! 15
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Apria Healthcare Group - scam 5
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Apria Healthcare Group - customer service/service 4
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Apria Healthcare Group - Apria Healthcare Gibert Branch CPAP order
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Apria Healthcare Group - billing issues 1
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
  1. Apria Healthcare Group Contacts

  2. Apria Healthcare Group phone numbers
    +1 (888) 492-7742
    +1 (888) 492-7742
    Click up if you have successfully reached Apria Healthcare Group by calling +1 (888) 492-7742 phone number 0 0 users reported that they have successfully reached Apria Healthcare Group by calling +1 (888) 492-7742 phone number Click down if you have unsuccessfully reached Apria Healthcare Group by calling +1 (888) 492-7742 phone number 0 0 users reported that they have UNsuccessfully reached Apria Healthcare Group by calling +1 (888) 492-7742 phone number
    Customer Service
    +1 (877) 265-2426
    +1 (877) 265-2426
    Click up if you have successfully reached Apria Healthcare Group by calling +1 (877) 265-2426 phone number 0 0 users reported that they have successfully reached Apria Healthcare Group by calling +1 (877) 265-2426 phone number Click down if you have unsuccessfully reached Apria Healthcare Group by calling +1 (877) 265-2426 phone number 0 0 users reported that they have UNsuccessfully reached Apria Healthcare Group by calling +1 (877) 265-2426 phone number
    CPAP Supplies
    +1 (800) 780-1076
    +1 (800) 780-1076
    Click up if you have successfully reached Apria Healthcare Group by calling +1 (800) 780-1076 phone number 0 0 users reported that they have successfully reached Apria Healthcare Group by calling +1 (800) 780-1076 phone number Click down if you have unsuccessfully reached Apria Healthcare Group by calling +1 (800) 780-1076 phone number 0 0 users reported that they have UNsuccessfully reached Apria Healthcare Group by calling +1 (800) 780-1076 phone number
    Apria Pharmacy Network
    +1 (844) 260-1788
    +1 (844) 260-1788
    Click up if you have successfully reached Apria Healthcare Group by calling +1 (844) 260-1788 phone number 0 0 users reported that they have successfully reached Apria Healthcare Group by calling +1 (844) 260-1788 phone number Click down if you have unsuccessfully reached Apria Healthcare Group by calling +1 (844) 260-1788 phone number 0 0 users reported that they have UNsuccessfully reached Apria Healthcare Group by calling +1 (844) 260-1788 phone number
    Refresh Home Enteral Nutrition
    +1 (800) 780-1228
    +1 (800) 780-1228
    Click up if you have successfully reached Apria Healthcare Group by calling +1 (800) 780-1228 phone number 0 0 users reported that they have successfully reached Apria Healthcare Group by calling +1 (800) 780-1228 phone number Click down if you have unsuccessfully reached Apria Healthcare Group by calling +1 (800) 780-1228 phone number 0 0 users reported that they have UNsuccessfully reached Apria Healthcare Group by calling +1 (800) 780-1228 phone number
    Negative Pressure Wound Therapy
    +1 (855) 648-8369
    +1 (855) 648-8369
    Click up if you have successfully reached Apria Healthcare Group by calling +1 (855) 648-8369 phone number 0 0 users reported that they have successfully reached Apria Healthcare Group by calling +1 (855) 648-8369 phone number Click down if you have unsuccessfully reached Apria Healthcare Group by calling +1 (855) 648-8369 phone number 0 0 users reported that they have UNsuccessfully reached Apria Healthcare Group by calling +1 (855) 648-8369 phone number
    Non-Invasive Ventilators
    +1 (888) 452-4363
    +1 (888) 452-4363
    Click up if you have successfully reached Apria Healthcare Group by calling +1 (888) 452-4363 phone number 0 0 users reported that they have successfully reached Apria Healthcare Group by calling +1 (888) 452-4363 phone number Click down if you have unsuccessfully reached Apria Healthcare Group by calling +1 (888) 452-4363 phone number 0 0 users reported that they have UNsuccessfully reached Apria Healthcare Group by calling +1 (888) 452-4363 phone number
    Kaiser Members
    +1 (866) 689-8098
    +1 (866) 689-8098
    Click up if you have successfully reached Apria Healthcare Group by calling +1 (866) 689-8098 phone number 0 0 users reported that they have successfully reached Apria Healthcare Group by calling +1 (866) 689-8098 phone number Click down if you have unsuccessfully reached Apria Healthcare Group by calling +1 (866) 689-8098 phone number 0 0 users reported that they have UNsuccessfully reached Apria Healthcare Group by calling +1 (866) 689-8098 phone number
    Humana Members
    +1 (800) 901-3566
    +1 (800) 901-3566
    Click up if you have successfully reached Apria Healthcare Group by calling +1 (800) 901-3566 phone number 0 0 users reported that they have successfully reached Apria Healthcare Group by calling +1 (800) 901-3566 phone number Click down if you have unsuccessfully reached Apria Healthcare Group by calling +1 (800) 901-3566 phone number 0 0 users reported that they have UNsuccessfully reached Apria Healthcare Group by calling +1 (800) 901-3566 phone number
    CareCentrix Members
    +1 (855) 869-9436
    +1 (855) 869-9436
    Click up if you have successfully reached Apria Healthcare Group by calling +1 (855) 869-9436 phone number 0 0 users reported that they have successfully reached Apria Healthcare Group by calling +1 (855) 869-9436 phone number Click down if you have unsuccessfully reached Apria Healthcare Group by calling +1 (855) 869-9436 phone number 0 0 users reported that they have UNsuccessfully reached Apria Healthcare Group by calling +1 (855) 869-9436 phone number
    Oxygen Scheduling
    +1 (855) 613-8306
    +1 (855) 613-8306
    Click up if you have successfully reached Apria Healthcare Group by calling +1 (855) 613-8306 phone number 0 0 users reported that they have successfully reached Apria Healthcare Group by calling +1 (855) 613-8306 phone number Click down if you have unsuccessfully reached Apria Healthcare Group by calling +1 (855) 613-8306 phone number 0 0 users reported that they have UNsuccessfully reached Apria Healthcare Group by calling +1 (855) 613-8306 phone number
    Oxygen Concentrator Checks
    +1 (855) 371-1220
    +1 (855) 371-1220
    Click up if you have successfully reached Apria Healthcare Group by calling +1 (855) 371-1220 phone number 0 0 users reported that they have successfully reached Apria Healthcare Group by calling +1 (855) 371-1220 phone number Click down if you have unsuccessfully reached Apria Healthcare Group by calling +1 (855) 371-1220 phone number 0 0 users reported that they have UNsuccessfully reached Apria Healthcare Group by calling +1 (855) 371-1220 phone number
    Equipment Return
    +1 (844) 235-2738
    +1 (844) 235-2738
    Click up if you have successfully reached Apria Healthcare Group by calling +1 (844) 235-2738 phone number 0 0 users reported that they have successfully reached Apria Healthcare Group by calling +1 (844) 235-2738 phone number Click down if you have unsuccessfully reached Apria Healthcare Group by calling +1 (844) 235-2738 phone number 0 0 users reported that they have UNsuccessfully reached Apria Healthcare Group by calling +1 (844) 235-2738 phone number
    Apria Great Escapes Travel Program
    +1 (800) 436-5657
    +1 (800) 436-5657
    Click up if you have successfully reached Apria Healthcare Group by calling +1 (800) 436-5657 phone number 0 0 users reported that they have successfully reached Apria Healthcare Group by calling +1 (800) 436-5657 phone number Click down if you have unsuccessfully reached Apria Healthcare Group by calling +1 (800) 436-5657 phone number 0 0 users reported that they have UNsuccessfully reached Apria Healthcare Group by calling +1 (800) 436-5657 phone number
    Sleep Supplies & Accessories
    +1 (800) 260-8808
    +1 (800) 260-8808
    Click up if you have successfully reached Apria Healthcare Group by calling +1 (800) 260-8808 phone number 0 0 users reported that they have successfully reached Apria Healthcare Group by calling +1 (800) 260-8808 phone number Click down if you have unsuccessfully reached Apria Healthcare Group by calling +1 (800) 260-8808 phone number 0 0 users reported that they have UNsuccessfully reached Apria Healthcare Group by calling +1 (800) 260-8808 phone number
    Patient Satisfaction
    +1 (866) 505-6365
    +1 (866) 505-6365
    Click up if you have successfully reached Apria Healthcare Group by calling +1 (866) 505-6365 phone number 0 0 users reported that they have successfully reached Apria Healthcare Group by calling +1 (866) 505-6365 phone number Click down if you have unsuccessfully reached Apria Healthcare Group by calling +1 (866) 505-6365 phone number 0 0 users reported that they have UNsuccessfully reached Apria Healthcare Group by calling +1 (866) 505-6365 phone number
    Payments
    +1 (800) 633-4227
    +1 (800) 633-4227
    Click up if you have successfully reached Apria Healthcare Group by calling +1 (800) 633-4227 phone number 0 0 users reported that they have successfully reached Apria Healthcare Group by calling +1 (800) 633-4227 phone number Click down if you have unsuccessfully reached Apria Healthcare Group by calling +1 (800) 633-4227 phone number 0 0 users reported that they have UNsuccessfully reached Apria Healthcare Group by calling +1 (800) 633-4227 phone number
    Branches
    +1 (949) 639-2000
    +1 (949) 639-2000
    Click up if you have successfully reached Apria Healthcare Group by calling +1 (949) 639-2000 phone number 0 0 users reported that they have successfully reached Apria Healthcare Group by calling +1 (949) 639-2000 phone number Click down if you have unsuccessfully reached Apria Healthcare Group by calling +1 (949) 639-2000 phone number 0 0 users reported that they have UNsuccessfully reached Apria Healthcare Group by calling +1 (949) 639-2000 phone number
    More phone numbers
  3. Apria Healthcare Group emails
  4. Apria Healthcare Group address
    26220 Enterprise Court Lake Forest, Lake Forest, California, 92630, United States
  5. Apria Healthcare Group social media
  6. Jenny
    Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 20, 2024
  7. View all Apria Healthcare Group contacts
Apria Healthcare Group Category
Apria Healthcare Group is ranked 1 among 23 companies in the Medical Facilities and Services category