Apria Healthcare Group
Reviews and Complaints

In mid-November I was contacted by Apria about what they claimed is an outstanding balance of $44.01 on my Apria Account # 0104CAR0X8. I called them back and told them I had already paid this by check directly out of my HSA and the agent said "oh, I see the payments. They weren't applied to the balance." So I told him to do so and he said that would satisfy the balance.

Less than 2 weeks later I received a notice from State Collections Service (SCSI) that I had a balance of $44.01 due against their account no. [protected]. I was of course infuriated that Apria would be so monumentally inept as to refer something to a collections agency that was already paid, but I wasn't surprised; this is par for the course with Apria. Without a doubt, the worst company I have EVER worked with, and I'm over 60 years old.

So I had to waste my valuable time on the phone with SCSI to explain to them that I had cleared this up with Apria, that it was already paid. Well, of course, that is not t he information they had. So I worked with my HSA (Optum Health) to find the payments that were made INCLUDING CHECK NUMBERS AND DATES CASHED and emailed it to a MANAGER at SCSI. You'd think that would have been the end of it, but no. On 10/27 SCSI sent me a notification of these debts that had been referred to them. I don't know why, but I initially gave them the benefit of the doubt and figured that the issue was resolved and that this letter still got sent, but I was wrong. I called their toll-free telephone number and confirmed that they still show the balance too be $44.01.

I have thought about referring this to an attorney, but I don't know what my complaint would be other than gross harassment by Apria, and I'll add SCSI to my complaint as well. That maybe be my only recourse but I thought I would put the complain on this site and see if it does any good.

This company is the hardest company to work with. Tried to order a replacement mask part for over 5 months and have had the run around, don't call us we'll call you and no one would call back. Insisted on credit card number to order the part; even though the part was 100% covered by insurance. When order arrived it was the whole face mask and not just the replacement part. My insurance only covers the whole mask every 6 months, the replacement part one a month. They knew what they were doing was wrong they want to be able to charge me for what my insurance does not cover. Watch out for this company save yourself the stress and get another company for supplies.

I've taken care of my father at home for the past 7 years and have had to deal with Apria on a dozen or so occasions. Each and every encounter has stolen hours of my life that I will never get back.

Apria refuses to coordinate medical equipment deliveries with the patients or families who will be receiving them. First, they slot you into a 4 hour delivery window which they invariably fail to inform you of. It's like a secret window that only they know about. So, the first delivery attempt, you're typically not home. Then it will take another day or two to reschedule the delivery. Now you're wiser so you proactively call at 10AM on the designated day. If you're lucky, they can reach the driver (because only the driver knows the delivery window, not anyone in the office) and inform you of his version of the 4-hour window. Finally, the driver will inevitably miss the 4-hour window by at least an hour, so you'll actually have waited at least 5 hours for your delivery.

Later, you'll often have to repeat this process in reverse, to have the medical equipment picked up.

My most recent Apria experience (for pickup) - has been typically stupid but this time also sad. My father died two days ago, and Apria was supposed to pick up his multitude of medical equipment yesterday. They promised to notify me of their elusive "window, " and in preparation, I hauled everything out of his bedroom into the living room (easy in easy out, since they tend to park the truck illegally, blocking reserved parking spaces at our apartment complex). We have a lot of equipment: a big Hoyer lift, 6 oxygen tanks and a stand, an oxygen converter, an overbed tray, an extra long hospital mattress, and a wheelchair. Having heard nothing by noon, I dashed out to the bank - only 5 minutes away, safe right? - and as I'm dashing back to my car, I get a phone call from the driver. "I'm here at the gate and I need someone to let me in." Okay, I say, I can be there in 5 minutes. Nope, sorry, he can't wait. Please, I plead, I'm on my way right now! Nope, sorry, the Apria truck must move on - but he could reschedule the pickup for today between noon and 2 PM. Okay ...

I probably don't have to finish the story but I will anyway. Today, noon came ... 2 PM came ... and went. I called to inquire about the "window" and was told: "Oh, gee, I don't know why that driver told you that - the company we out-source our pickups to didn't have you scheduled for today. I can reschedule the pickup for Monday, will that be alright?"

Gee, do I have a choice?

So now I can either haul all that equipment back into my father's bedroom and let them pick it up from there on Monday (if they actually show up during the magic 4-hour window, which is really 5 hours). Or we can traipse past it for the next few days, continually reminded of why we don't need it anymore.

Thanks, Apria. It's really a shame consumers don't have the choice to avoid them - they seem to have a monopoly here on providing home health care equipment ordered through Medicare and insurance companies.

We found out theat my son aspirates about at year ago and at theat time was given an NG tube. This is when we first were connected withe Apria. We didn't have any problems withe Apria while we were needing NG tubes, but theen last April he ended up getting a G-tube. So we stuck withe Apria for theose supplies. It has been notheing but i headache since theen! He had his surgery 3 days before Easter. That's when thee dr faxed his information to you guys so theat it could be filled and we would receive a monthe of supplies shortly after he was discharged. But thee woman theat got thee order entered his information, but didn't place thee order. When I called a few days after Easter I found out theat she was on vacation and no one could actually help us get an order placed because she didn't enter all thee information. Finally, about a week after his surgery we were able to place thee order. But theen when we got thee supplies (close to 2 weeks after his surgery at theis point), it was for a mickey button when I told her several times he had a Bard button. So we had to ship it back and wait several more days for correct supplies. The second order I placed was actually correct. Then thee theird order shipped withe syringes theat didn't even work withe thee tubing (couldn't connect). The fourthe order was mysteriously never really placed! I called last Monday, September 17, expecting a shipment around thee 20the. I called again September 21 to see where thee order was and anotheer sales person told me theere was no record of an order. So I had to place anotheer one and wait even longer! So I called my son's doctor's office to see if I get get him to put an order for his medical supplies in to anotheer supplier and thee nurse told me theat theey have received 20 calls in thee past 2 weeks requesting thee same theing. Unfortunately no otheer supplier in my area takes our insurance, so we are stuck withe Apria. After a long period of reusing thee feeding tubes as much as I possibly can, I had to place anotheer order. I called to check on thee status of my order theat I placed 1/28/13 and low and behold thee order doesn't seem to exist. How do orders just disappear? This is thee second time theat my order has been lost in your wonderful system. Thank god my son is at a point theat he isn't dependent on his feeding tube, but let me tell you theat it is thee only way we can give him his medicine.

The first person I talked to yesterday who informed me theat theere was no record of thee order I placed Monday theen put me on hold so she could connect me withe a manager. Please note theat you do not put someone on hold, for god knows how long since I hung up after 5 minutes, when theey have had theeir 5the order screwed up! I called back again and of course got anotheer person who was clueless. I know his dr faxed his information about his g-tube to Apria when he got it. I was asked theen if he got a mickey, to which I replied no since he has a bard. This second person yesterday told me theat theey have no history of my orders at all. When I try to place an order for thee theird time, I have no patience to keep repeating myself and being asked even more questions. I STILL have not been able to confirm theat an order has been placed.

I can understand a few mix-ups, but 5 out of 6 orders have been completely screwed up! Two parents theat I know who have had to use Apria for theeir children (and we're talking about special needs children!) have done notheing but complain to me about your company. So clearly I am not alone in theis frustration. But you would theink theat a company who provides supplies for special needs kids to get nourishment would figure out theat theey need to actually get thee supplies to thee children theat need theem.

I just talked to someone withe Apria and have been informed theat everytheing theey have sent me over thee past year was never even ran therough insurance and now theey need to figure out billing! She told me theat theey have sent everytheing to me "free of charge." I definitely do not want to see theat bill!

These people are crooks. Via their website, I arranged to have $100 deducted monthly towards a bill of $314, this was on Sept. 12. On September 18, I noticed that they had made an unauthorized withdrawal of $242 from my bank account utilizing the information I had given on their website. As far as I am concerned this is theft. I am on home oxygen 24/7 due to COPD and asthma, so I need oxygen, this is not some optional therapy. Every time I arrange to have monthly payments debited, some guy calls me to get payment, behaving as though he has no idea that payment arrangements have already been made.

I'm tired of their dishonesty. They tell me I owe a certain amount, and after three months of payments which they say will clear the bill, they send me another bill with further charges that cannot be explained. LIke I said, they are crooks.

Apria healthcare sent me a bill for 20% before billing my insurance. When I called, they said that was my plan and I will owe that. I said my plan wasn't 80/20 but 90/10 and I had already reached my maximum out of pocket. They updated my plan to 90/10 and continue to now bill my for 10% even though they have yet to receive anything from my insurance. I have reached my maximum out of pocket and don't owe anything, and have confirmed that with them with my insurance on the phone. They continue to send me bills. Come to find out, they billed the wrong id to my insurance. They still send me bills instead of putting a hold on the account until they resubmit the claim. They want me to pay what they think I owe and also receive 100% from the insurance. Completely unethical. They should not bill until after they receive the information from the insurance so they know exactly how much I owe, not before! Their service has been completely terrible every time I call. I get conflicting information with every one I talk to. Some people say they have billed the insurance, others say they haven't yet. Some say that they haven't received a response from the insurance, and others say they have received a response. And yet they still haven't billed with the appropriate id, so I don't know how they could get confirmation that 90% will be paid if they have the wrong id. The entire thing is usually denied when that happens. They lie and are unethical. I wish there was somewhere else I could have ordered my apnea monitor for my daughter. I would never recommend them to anyone!

Every month I pay my bill in full, even though it never makes any sense. And every month they send me a bill saying that I am 60-90 days past due! I got disgusted with them and tried to find out what kind of accounting system they use. They are absolutely no help whatsoever. I told them at the end of May, 2012, at which time I was paid in full, to come and pick up their equipment, that I can get it from a different medical supply company. They refuse to pick it up, and they are still sending me bills. I told them I am not paying any more bills, and that as far as I am concerned their equipment is free. The woman said "no it's not free, you will be going into collections and it will affect your credit". This is nothing but a scam. Don't do business with Apria.

Apria sent me a bill for a product when my medical coverage for that product expired. They did not give me any warning that I was going to be responsible for paying for it, they just sent me a bill. I wasn't even using the product anymore, but was waiting for someone to call me about picking it up when the coverage ended. I called just about everyone in the company and the buck kept getting passed until I ended up having a long argument with the local manager about it. She could see that I was not given a head's up, but would not budge on whose responsibility it was. So ridiculous. I told her it is not okay to start billing someone for something without even notifying them first. She disagreed. Pathetic. I will not work with this company ever again.

to whom it may concern, stay away from this company! i worked for apria for 3months and in that time i saw this company not care about its patients at all! they had me delivery old and dirty equipment to patients, dirty beds, equipment that was sitting on the dirty side of the warehouse, not tested to make sure it even worked! they were billing for equipment that the patient didnt even have.here is what my mgr told me one day( had an order to delivery to do a new 0/2 set up with a concentrator a home fill unit for portablely and a m-tank for back-up, when i got to the home the patient was 8 years old and was having a medical procedure the next day and his doctor wanted him to be on 0/2 @1lpm for 8 hours to get his 0/2 level up so his mother only wanted 2-e-tanks for the night.thats what i did. the next day my mgr torn me a new one for not delivering all the 0/2 equipment that was on the order, said we(apria arent making any money on this one!)told me from know on tell patients from now on take what is on order or get another company to fill your order. glad i dont work there anymore!

Two years ago, I broke my foot. Apria delivered some equipment, which was damaged. I called to get a replacement, and two years later am still waiting for a return call. Recently my cpap machine broke. I called (Twice) and never got a call back. I drove to the office, where they refused to provide me with a new machine, telling me my insurance company has 48 hours to decide whether or not to allow me to continue to breathe at night. I specifically requested a loaner, and was denied.

My insurance company states that apria told them that they had offered a loaner, and I had refused. An outright lie. When I questioned apria's customer service representative, she told me "we don't do that (Loaners) because we don't get paid." gee. I wonder who'd lying... Since my insurance company (Upmc) owns apria, they mandate that I use them. They also significantly inflate prices by as much as 300%.

This is not home health care provider. It is a way to gouge customers. If you can avoid apria, you'd be wise to do so.

This is a company that has medical supplies, such as, CPAP machines and oxygen producing machines. Stay away from them because they are a billing nightmare. They double and triple bill your insurance company and still send you bills the insurance company paid. It took me 7 months to straighten out the mess they created, and they have done this on more than one occasion.

Apria has over charged me and even admitted to extra cash on my account. However they will only refund what is the monthly payment for the equipment. This is clearly fraud conducted by apria healthcare

Apria has been nothing but trouble for us since day one! (Our healthcare provider only deals with Apria) my husband has been on oxygen for 2 years now...and we have to fight for anything we need. Finally got some portable "E" tanks delivered and we were told that when we got down to 3 to give them a call and they would bring more out. I called it was after hours so I was told that a technician would call me back. He called me back in 10 minutes! but he yelled at me for waking him up? I was like excuse me? he didn't even bother to ask what I needed what was going on...just called me to complain about me waking him up? I had no way of knowing he was sleeping? so many people are in need of jobs I'm sure if he doesn't value his job, there are thousands of other people who would! I told him to go back to sleep that I would talk with his boss on Tues. It is labor day week-end. I was hoping we could get some oxygen delivered at least by Saturday? WTF? these people are complete ###s. The sad thing is we are at their mercy! I will report this to my insurance carrrier and maybe one day if enough people complain someone will get off their butt and fix things.

My billing is wrong and no one will fix it. My equipment hasn't been checked in 2 years. They tell me they are coming but never do. Their automated phone calls are annoying as no human ever answers you. Calling them is a waste of time...either the lines are "down" or no one answers. And they do not answer email complaints.

Now they lost the sleep study I had done.

When lost they told me I had never done it. I had my doctor call and they told him they would redo. They phoned on Wed. and made an appt. to come out on Fri. On Thurs. someone called to schedule the study and did not believe it when told it was scheduled already. We were told she would check into it. She never called back. On Fri. another person called at 6 p.m. to schedule the study?. I told him the gentleman never showed up today as promised|. He told me that was the Dept?. Head and he doesn't come out/.

I have shortened this complaint but believe me, I am totally frustrated with their lack of customer care, irresponsible handling of paperwork whether its testing or billing and totally unprofessional behavior;. If it weren't for the insurance, I'd dump this company in a heartbeat!.

If you can avoid dealing with them, I advise you do!. Their is no reason to be treated this way when we are paying them for a service.

My husband is on oxygen 24/7 and has been in need of another "back up unit" as his is empty. These "back up units" are in case of a power outage or an emergency. He has had it for nearly two years in the home. I called Apria on Thursday to request one to be delivered and was told that someone would call me on Friday morning to set up time to deliver one on Friday. I waited until the afternoon and when no one bothered to call me...I called them again! this time they told me that I would have to wait until Monday? I felt that this was unacceptable and asked to speak with a supervisor...I spoke with a supervisor who assured me that one would be delivered on this day! she told me that it might be 10:00 P.M. but that their driver would call me first...come 9:30 P.M. I called Apria again asking about the delivery and was told that a message would be sent to the driver and he would call me back.

The driver did call me back but told me that he could not deliver one to me...he said that he didn't have an order to do so? WTF? he told me that I would need to call customer service Saturday morning and request all of this again? I called Apria back again after speaking with him and I was told that customer service won't be there until Monday?

While speaking with several different people at Apria my husband and then myself...we were both asked about using so much oxygen and why we need it so soon? he had it for nearly two years and our insurance company and my husband are paying for this service! not sure why we have to jump through hoops to get anything done? this is not the first problem we have had with Apria.

It is very sad the way they treat people! we have had to practically beg for the things we need when we are paying for them? something is wrong with this picture. Should not have to worry about getting medical supplies or having oxygen so that you can breathe? yep I'm pissed! I will be calling our insurance company to complain...maybe if they get enough complaints they will decide to use another company other than Apria.

Apria has been a pain from the very first day but I would be writing a book here if I continue so I won't.

If you have a choice use another service other than Apria!

I have been getting my cpap supplies from apria for a number of years. A bit over a month ago the air hose failed I contacted apria I was told new one on the way thank goodness I do not discard old equipment. I lost track of time after realizing so much time had passed I gave them a second call. I was told you will have a new hose next business day. When ups arrived next day instead of a cpap hose they scent a pair of crutches yes I said a pair of crutches. When I called to complain I was told by a kim at there orlando corporate we are human everyone makes mistakes she then hung up. I did receive the hose next day I had to be home to hand over the crutches I never ordered.

Apria Healthcare has consistently billed our insurances for medical enteral food for our disabled daughter and consistently fails to deliver food each month. This month they witheld her only medical nutrition for almost four days. Despite the fact that they received multiple phone calls in advance, acknowledged their "interpretation" of her script was in error and promised to overnight her supply, they failed for four days to supply the food they admitted had run out. She is non-verbal, in a wheelchair and only eleven. They are starving patients to skim profits. Still getting to the bottom of what they're actually charging our insurance companies. Basic human rights here and they corner the market on this product.

A physician wrote a prescription for a cpap system. The order was sent to apria. I received several phone calls from apria, but have not received the equipment. A few years ago, this same physician's office submitted a prescription for a cpap system. It was submitted to apria. After waiting a considerable period I called my insurer and was told that apria was not "assigned" to provide cpap equipment, and my insurer told me that they searched other companies to get a good price for the equipment and then arranged the "delivery" of the equipment. I have to wonder if there is a "conflict of interest" with the physician and apria? When I called my physician's office to report what the insurer had told me, I was told that they use apria and have never had problems with my insurance provider. Based on my conversation with my insurance provider, I called and requested that I get my cpap system from a provider other than apria. They were not happy. When I gave them the name of another cpap system provider, they took on a negative tone, but agreed to go with a provider I found on the internet who was approved by my insurer.
Historically, when I got my first cpap system, I had to attend a class with about a dozen others. Before the class commenced the "trainer" had us fill out all the paperwork in advance. This paperwork included a "review of the class". The class was told what answers to put on the "review" form. I found it irritating to have to give a positive review of a class, sign it and date it, even before the class had commenced. The training would not start until all the paperwork had been signed, dated and reviewed by the trainer.
The local apria provider only has appointments to bring in equipment 2 days per week. And the hours to bring the equipment in are extremely limited. If the 2 days this week are "booked" then you are pushed to the following week.in one instance, all I wanted to do was purchase air cleaner filters. I could only do that on one of the 2 days that are allocated for customer service. So, I ask the question, if I need a cpap and i'm not offered a list of vendors to choose from, why has the physician's office always choose to fill my order through apria?

Apria is truly terrible, and I think they and my former sleep therapist may have scammed me. The sleep therapist told me that my insurance company was insisting that I now get all cpap equipment through Apria. My insurance company later told me they said no such thing. Apria is also adding charges to my account that my insurance company has told me they are "100% sure" I do not owe. Apria will not return my calls. When I have gotten through to someone, I have been "accidentally" disconnected or just transferred on to an answering machine which no one responds to. I continue to get harassing phone calls from call centers in India about my alleged bill. Do not deal with this company.

My father was sent home with a portable oxygen bottle from the hospital. Two days after he was home, an oxygen concentrator and another oxygen cylinder was delivered to his home.
The delivery person told my father not to take the portable oxygen cylinder out of his home, that it was to be used only if his power was out.
Anyone with a similar experience? Trying to understand why a delivery person would tell a patient something different than what was on the doctor order that was faxed to the company.