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Aquakleen Products

Aquakleen Products review: Expensive system. 18

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1:14 pm EST
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When the salesmen came to my door to sell the home filter he gave me a price of $1, 600. This price included a washer and dryer, and about 12 boxes of different soaps and detergents. On the contract the price was now $4990. I asked the sales men why the price, the men did everything to avoid my question and said it would be fixed when I received my bill. When I received the monthly statement it shows $7, 605. I called the company to cancel the product. They state neither them or the finance company can take the system back, and that I only had 3 days to return the system.
How can a product that costs $7, 605 have 3 days to be returned?
I tried to call and talk to the company and they simply said they could not help me. I am having a hard time paying my mortgage, my home needs repairs and I simply cannot afford this.

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18 comments
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Lpg8725
Houston, US
Aug 27, 2010 9:11 pm EDT

Thank you so much. You're a lifesaver. These 2 men came knocking on my door telling me that they work for the city and told me that my faucet /tapp water was contaminated with alot of chlorine which they stated could cause side affects such as hair loss, cancer, moisture loss or dry skin. I have to say that I almost believed them until one man pulled out a brochure with a picture of a filter system on it, I immediately caught on and noticed that he was a salesperson and not a city worker. I then told them that I wasn't interested in the product and then they pulled out this case full of different soaps and detergents and told me that I would get a lifetime supply of them free for purchasing the filter system. I told them for the second time that I wasn't interested then the other sales guy pulls out the other brochure with pots and pans and told me that I would also get the whole set free if I purchased the system today. I told them no again and they finally put the stuff back in the cases and left. I'm so thankful for the internet because I did my research and found out that it was a scam.My advice to you..always trust your gut instinct.

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SalesUsa
US
Mar 24, 2011 6:45 pm EDT

Probably you were visited for scammer and not for serious and responsibles water treatment professional as I am. We never lie to customers but others companies do. Sincerely. D.

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UmustKnow
US
May 26, 2011 6:38 am EDT

LOL... indeed the internet if used wisely can safe you money... i'm Latino, so they sent some spanish speaking guy with the same story. they want you to believe they work for the city and they are there to inspect the water... they also were talking about a program to help me and if i cooperated with them and be a good boy, they may even give me an expensive, 18 percent loan of a total of over 7, 000... who the f@$% do they think they are? i bet alot of people are falling for it. i got upset... i don't like hard sales and especially when they make you feel like your whole family is in danger if i don't buy their product. I am looking around for a water filter, and so far the prices are not even closed to 7, 605 pluse filters that must be change every year plus some salt plus the main filter change every 3 years all at additional expenses... RIDICULOUS... beware of this people, if they are not truthfull upfront they must be hiding something, don't buy, don't let them push you around.

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D.R.B.
Sacramento, US
Sep 11, 2011 8:51 pm EDT

That company has been selling products for more than 60 years and their reputation is 100% perfect.
The cost of the system is fair since includes a big system for the whole house, a Reverse Osmosis for the sink and more than 240 lbs. of laundry and beauty soaps. You are able to buy it cash, finance through a finance company or with your credit card.
Of course in thousands of customers, you can find one or two that do not understand the benefits of having clean water and remove all the hardness from you house. I strongly recommend this company as one of the best in the market with a high standard customer service. Daniel B. from California

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D..
US
Jul 19, 2012 12:12 pm EDT

A man came to my door saying that he worked with the national water association and that he was jointly working with the city in my area. he offered me to enrol in a program to protect my family from the city water because it was high in some chemical that on the long run it would basically kill us. I asked the guy for his business card and told him that I would contact him after consulting the matter with my wife, but the truth was that I wanted to research more and see if he was telling me the truth about who he was and what he was telling me. after doing some research I came to realise that he was only a salesman and not a city or a national water quality association worker. if indeed this AQUAKLEEN company is a serious, honest company, then why do they allow their salesmen to lie to people on who they are or what are they really up to when they knock on your door?. And last but not least, this man already knew my name when he came to my door, so where did he get my Info? that really concerns me.

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Joe Terminator MP version
Wilmington, US
May 02, 2013 12:48 pm EDT

See penultimate post's last line - now see video

http://www.thedenverchannel.com/news/front-range/commerce-city/commerce-city-family-wins-lawsuit-against-aquakleen-discovers-drinking-water-connected-to-sewer-line

Joe

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alexpc
Annapolis, US
Sep 01, 2014 4:58 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

This sucker did the same to me I had a new born baby and she told me she was a city worker, and she want to
check the water . And they told me my water was bad and I need a system it cost me 5 K with the financial it was like 7.5 K
it should be a suit law for them because they are using the city names, and because they are lying to people with expensive
filter. OH course part is my fault because I believe all that ### that they told me.. I hope people can read this comment and don't buy anything from this layers. And I live in Annapolis MD I see they doing the same all over the country...

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Vegas person
North Las Vegas, US
Dec 27, 2014 12:56 pm EST

There's another thing about this company that the people don't realize, in the contract you sign there is a "lien" for your house, they actually fill a lien on your property in case you don't pay for the system, please don't listen this guys, just close the door if they show up.in your house that can save you a lot a problems.

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smarty girl
Carson City, US
Feb 19, 2015 11:46 pm EST

A person came to my door. He knew my husbands name. He wanted to test our water. He said many times throughout the presentation that he was not selling anything. He scared us with the same story of dry skin and cancer. Then the presentation changed directions with the filtration system. We asked for the price ( $5996). We said, no too expensive, and he pulled the do it for your family card. He kept offering different fianancing option. I said no and i heard the birds chirping. He tried to focuse my attention on the soaps, pots and pans. He would not accept no for an answer and finally he put his things away. As he was walking out my door he made another offer for another product ($2000). We said no, and his comment was please drink bottled water and always give your children bottled water.
who knew i thought he was someone just warning us about our water. i was confussed when he left because at first he said he was not selling anything, but then he was. Oh yeah he began withshowing us videos of the news channel univision Talking about the dangers of tap water.
what really set off an alarm in my head was that if we signed that day we were going to have the no down payment offer, but we had to sign the contract that day. That offer was gong to expire and we will never qualifye (sounds like a pressuring tactic). i am cofussed because he said he was concerned about our heath ( lies, lies, and more lies). That was experience and thank god we could not afford it because i believed he cared. But when we kept saying no he would not leave our house (awkward).

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German n
Houston, US
Apr 11, 2015 9:36 am EDT

Dear Sirs, I see you are mishandling the representatives of some companies that sell systems water purification whole house, should be trained to help people stay healthy and control the quality of their water, the systems are very effective in removing calcium and magnesium from tap water, which allows them to drink more water and consume healthy throughout the house, tending their pipes and other artifacts that occupy water, probably have never told them that if they place a purification system water, the value of their properties automatically increase as guard their pipes and kept clean, please if you have any questions contact me at: german1405 @ hotmail.com, of course thank you very much and hope to have ayudado.German.

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Luis Zevallos
US
Oct 13, 2015 12:43 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Aquakllen es un producto espectacular que alludeo mucho a mi familia y a mis hijos yo lo recommend al 100% espectacular yo vivo en houston tx este producto lo puede adquir con un program para nuestra gente latina por favor tenga conciencia el agua de houston esta lleno de quimicos solids que afectan a nuestra saludos

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cdolphin
US
Dec 07, 2015 10:09 am EST

Hi Guys, you guys are referring to the sales representatives and how they approach you with their sales techniques. Companies hire sales people and they fully train them and hope they go out and do a great job, but the company can't be held responsible for the sales rep's own techniques. Sales reps will use their own technique to try and get the sale, plain and simple. It is up to us the consumers to call the company and file a proper complaint on how you were approach and give them the opportunity to do something about it. You can't judge the company or products of the company simply because of how sales representatives approach you. There are many great sales reps out there and two from Aquakleen came to my house and were very professional. My whole house has the water system and the water is clear from all angles, this is something that will benefit my family along way. Those who talk about how they use the internet to look for scams, you should also research how bad and contaminated the regular water that one uses daily, that will help you change your mind about placing a good filtering product in your house. I can't believe how people can be so negative. Yes the product is expensive but so is a car, a house, furniture and everything, nothing is free. You want good health then you have to pay for it. Even healthy food at the grocery store is expensive, why? because good for your heath. Aquakleen is great.

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Yadys
US
Apr 04, 2016 5:42 pm EDT

I purchased the whole filtration system 5 years ago with same sales-techniques, now they're telling me that my warranty has expired for parts in the main filter and I have to pay $295 for them to replace basically the inside of the tank, the technician was here before the 5 years expiration date, and he "forgot" to mention that I was about to need such replacement not included in my warranty after 5 years, 2 months later I receive the call to let me know about it...how convenient. Since the warranty is not valid anymore, I rather pay other company for the repairs because I can't deal with them no more.

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Luckygirl664
US
Apr 28, 2016 10:31 am EDT

Is there a way to get out from underneath this contract? Everything that has happened since I agreed to taking this water filtratration system has been a complete lie!
now the interest rate alone that's been showing up on my bills is almost 30% I need out from under this... every time I ask a question they give me a complete run around and half the time I get these telephone assistants that keep telling me they can't answer that question for me!

I need help to get away from this company!

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Lucia Suárez
US
Mar 31, 2017 10:33 pm EDT

Yo tengo 10 años con el sistema de Aquakleen y estoy feliz por los servicios que le dan cada año a mi sistema y por que el agua tiene muy buen sabor y me encanta lavar la ropa con esta agua por qué no se destiñe ya que no hay cloro en mi agua y me dura el triple el jabón Con el agua suave...! Gracias a este sistema por qué jamás gasto en botellas de agua que son de máquinas ajenas ...!

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Cowboysfandallas
US
Oct 22, 2018 4:39 am EDT

I got a water system from aquakleen for $1600 but when it came time to pay my bill jumped up to almost $6000 ! I have called the company and no one is wanted to help

Worst experience ever DON'T TRUST

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Mmarquez26
US
Apr 16, 2019 7:08 am EDT

I had the system installed and I'm still waiting on the products that I would be getting for free now they say there's a fee! I still haven't been able to have anybody tell me otherwise this is ridiculous I hope they do as they promised as I do have a voucher promising me free product.

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albert2019
US
Apr 25, 2019 5:36 pm EDT

maldito sistema segun tiene garantia pero se acabaron las piedras que tiene osea los minerales y segun hay que limpiar el cabezal y eso son como 600 dlls y cada que vienen osea aldedor de cada dos ho 3 anos ahy son otros 500 ho 600 dlls mejor lo voy a desconectar es un gastadero con estos infelices

  1. Aquakleen Products Contacts

  2. Aquakleen Products phone numbers
    +1 (714) 258-8802
    +1 (714) 258-8802
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  3. Aquakleen Products emails
  4. Aquakleen Products address
    1590 Metro Drive, Suite 116, Costa Mesa, California, 92626, United States
  5. Aquakleen Products social media
  6. Laura
    Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 20, 2024
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