Thermia’s earns a 3.0-star rating from 2 reviews, showing that the majority of homeowners are somewhat satisfied with heating systems.
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The first problem with this Thermia unit occurred less than 8 weeks after the initial installation - "the electrical issue". The next issue, the Glycol leak from the "bleeder in the brine circuit" (as you have called it in your letter), did NOT come after "...a year" as you so mentioned, rather this Glycol leak and the associated high pitch whine began in June which is only 7 months after the unit began operation. Evidently, the valve you mentioned was found to be the problem with the leaking Glycol brine and in so tightened by Gustaffsson (who told my fiancé at the time it was leaking because I had been "... messing with the unit"). Amazingly the high pitched sound also went away once this valve was tightened and more brine put into the system. However, due to Gustafsson's incompetence the unit continued to leak this poisonous Glycol from the very same valve and in September Mr. Ohlsson came to inspect the unit. It seems Gustafsson was too busy, he went on to say we were "... on our own." when we called him with the problem the second time. Ohlsson found the problem to be the very same valve and suggested that Gustafsson had only hand tightened it. Once more upon tightening the valve and introducing more Glycol brine the unit began working properly and the high pitched noise coming from our heating elements went away. As much as your company would like to sidestep responsibility for any or all of these problems, it is our position that the company Thermia is responsible for WHO is capable of installing and maintaining their complicated systems. Your company designs and manufactures these products. Your company trains and certifies the installing agents. Your company is liable to me and my family for our problems directly relating to the poor performance of this unit, the expenses derived from such poor performance and especially the shoddy installation and maintenance practices of your company's agent, Christer Gustafsson.
Further, it is my intention to draw your attention to the real problem here. On top of deplorable service support we have had to endure, we have suffered problems directly related to the engineering and design of the Thermia Atria unit to which it has not functioned as warranted. Importantly when we have had a problem with the Thermia it simply takes too long for anyone to address the issue. The first problem, the "electrical issue", took 2 weeks to address (during the coldest and hardest winter in Sweden's recent history). The second issue, the "high pitched whine and Glycol leak", caused by the leaking Glycol-brine valve - (in which the unit would NOT hold the brine essential for its proper performance), began in June of 2010 and was not resolved until Septemeber of 2010. Our most recent problem, the "broken fitting" deep inside the unit, began on October 21st and was not repaired until November 12th. This problem, due to a design flaw within the Thermia unit, kept the Thermia Atria from working properly for 28 days (another month) within one year of installation. That's a total of more than 18 weeks this Thermia Atria did not function properly within a 54 week period - since installation. Close to 5 months within one year! During these problematic times the unit was either "off" because it was broken or the unit was functioning in the proven-to-be-expensive "electrical" mode. The product I purchased from your company in a cold country like Sweden which is supposed to create heat for my family. An expensive unit Thermia claimed will lower electricity bills!
Bad Product, Horrible Company
In April of 2009 my family purchased the house at Landsvagen 21. At some point, perhaps during the month of August, we noticed some water leaking from a pipe and called the previous owner who in turn put us in touch with the plumber (VVS), Christer Gustafsson, who had previously worked on the house - specifically the pipes where the perceived leak was. A...
Read full review of Thermia and 5 commentsIs Thermia Legit?
Thermia earns a trustworthiness rating of 100%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for Thermia. The company provides a physical address, 29 phone numbers, and 2 emails, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Thermia.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Thermia.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Thermia.com you are considering visiting, which is associated with Thermia, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.
The Thermia website has a cookie consent banner indicating the use of cookies for data collection. Reviewing the privacy policy and terms of use is crucial to understanding how the data is used and ensuring compliance with regulations.
Thermia.com regularly updates its policies to reflect changes in laws, regulations. These policies are easy to find and understand, and they are written in plain language that is accessible to all customers. This helps customers understand what they are agreeing to and what to expect from Thermia.
However ComplaintsBoard has detected that:
- Thermia protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
Thermia Reviews 0
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Overview of Thermia complaint handling
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Thermia Contacts
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Thermia phone numbers1890 948 2001890 948 200Click up if you have successfully reached Thermia by calling 1890 948 200 phone number 0 0 users reported that they have successfully reached Thermia by calling 1890 948 200 phone number Click down if you have unsuccessfully reached Thermia by calling 1890 948 200 phone number 0 0 users reported that they have UNsuccessfully reached Thermia by calling 1890 948 200 phone numberIreland+46 57 081 300+46 57 081 300Click up if you have successfully reached Thermia by calling +46 57 081 300 phone number 0 0 users reported that they have successfully reached Thermia by calling +46 57 081 300 phone number Click down if you have unsuccessfully reached Thermia by calling +46 57 081 300 phone number 0 0 users reported that they have UNsuccessfully reached Thermia by calling +46 57 081 300 phone numberSweden & International+44 845 434 5458+44 845 434 5458Click up if you have successfully reached Thermia by calling +44 845 434 5458 phone number 0 0 users 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number 0 0 users reported that they have successfully reached Thermia by calling +370 61 156 798 phone number Click down if you have unsuccessfully reached Thermia by calling +370 61 156 798 phone number 0 0 users reported that they have UNsuccessfully reached Thermia by calling +370 61 156 798 phone numberLithuania+373 22 661 165+373 22 661 165Click up if you have successfully reached Thermia by calling +373 22 661 165 phone number 0 0 users reported that they have successfully reached Thermia by calling +373 22 661 165 phone number Click down if you have unsuccessfully reached Thermia by calling +373 22 661 165 phone number 0 0 users reported that they have UNsuccessfully reached Thermia by calling +373 22 661 165 phone numberMoldova+31 637 235 687+31 637 235 687Click up if you have successfully reached Thermia by calling +31 637 235 687 phone number 0 0 users reported that they have successfully reached Thermia by calling +31 637 235 687 phone number Click down if you have 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Thermia emailsinfo@thermia.se100%Confidence score: 100%Supportinfo@thermia.com90%Confidence score: 90%support
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Thermia addressBox 950, Arvika, 67129, Sweden
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Thermia social media
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Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreMay 24, 2024
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