Aramex International
Reviews and Complaints

I had a poor experience at an Egyptian branch with an extremely rude representative who didn't have basic job training and suggested i should " call and put a complaint". She was obviously quite confident my complaint would go nowhere because non of my mail or call center complaints got a reply. The reply to my follow up calls is always " couldn't reach the concerned department". Disappointed after being a shop&ship steady customer for more than 8 years!

I am waiting my shipment no. [protected] still.in jeddah office in Saudi Arabia claimed total of 3 complaints with no support .
I issued 4 complaints in the system with no result .
Many trials of call only promises ..
I approached Souq.com to contact Aramex in order to resolve it prior cancelling this order ...

Thus, I am approaching HO hope to resolve my iisuue at the earlist ..

Regards
Annaji osman
[protected]

This is in reference to the packet sent by SBI on 17th July 2018, which was to be delivered to my address in Mumbai. Nobody from Aramex came to my home to deliver the packet so far but updated information on their system that they didn't find anybody at my home hence the packet was returned. I was literally surprised to know that.

I am sorry to write but Aramex in India should improve the quality of people they hire or train them to be loyal towards their job because I am aware that they are good in Middle East. If we see the kind of complaints Aramex has been receiving in recent days, it can easily be estimated that their service in India has been disreputable.

Not happy at all
Subhash Sharma

Dears,

I shipped my order Since 2 months via Aramex carier from UK to Saudi Arabia and they refund the tax 30 GBP. unfortunatelly I did not recieved it.

my order shipped to my with track number [protected]

then they returned it to source because I did not respond the calls for two days as they said with track number [protected].

I think they shoud not return the order and waiting for more time.

Now, I complain this issue to Aramex head office to stop their slackness.

I need my order ASAP or return the payed tax and return my order to the source.

if my order lost, plaese return my tax and order cost 250 GBP.

Best Regards.
Muteb Fawaz.
[protected]
[protected]@gmail.com

I have a package that had been arrived to my box in NY since June 30, 2018, but nothing appear at my account till now !

I've contacted the seller and he provided me with the full tracking history till Aramex's office in NY, so where is my shipment ? this is the full tracking history :
http://www.orangeconnex.com/trackDetail

Details
ES1000006077244NG01010001C0A
Delivered
23:11:00 Jun 30, 2018
SPRINGFIELD GAR, US
From:CN
DONGGUANSHI 523710 To:US
Sprngfld Gdns11413-4010
Jun 30, 2018
23:11:00
11413SPRINGFIELD GAR, US Delivered
21:54:00
11413SPRINGFIELD GAR, US Out for Delivery
16:10:00
11413SPRINGFIELD GAR, US Arrived at USPS delivery unit
14:52:00
11351FLUSHING, US Arrived at USPS Facility
13:54:00
11714BETHPAGE, US Departed Post Office
13:42:00
11714BETHPAGE, US In Transit
13:40:00
11714BETHPAGE, US In Transit
12:27:00
11714BETHPAGE, US Accepted at USPS Destination Sort Facility
12:25:00
11714BETHPAGE, US Accepted at USPS Destination Sort Facility
Jun 26, 2018
22:24:52
US Arrived At WNS Warehouse
Jun 25, 2018
19:21:00
TW Parcel is in transit to delivery
15:29:00
HK Parcel is in transit to delivery
Jun 23, 2018
12:56:00
HK Parcel is in transit to delivery
09:50:00
CN Parcel is in transit to delivery
05:38:04
SHENZHENSHI, CN Parcel is in transit to delivery
05:26:31
SHENZHENSHI, CN Parcel is in transit to delivery
Jun 22, 2018
22:52:44
Shenzhen, CN Parcel is in transit to delivery
19:36:04
CN Parcel received with acceptance scan.
19:36:04
CN Parcel is in transit to delivery
05:21:19
CN Handover manifest confirm

Kindly I would like you to check for me the package tracking number [protected] and [protected] en route to US to Big Y Company which was shipped on 3rd July 2018. Its yet to be scanned in US and no records since in left Kenya for US. Kindly check out for me. I have used Aramex for over 10 years and only such incident happened to me when I totally lost the package same way but have entrusted them to date but now it going much worse.
Kindly assist.
Jackson

I sent a parcel containing a statue of our lady on 22/6/2018. through your agent sardonyx, 14 jampettah street, colombo 13.
Even though I paid and handed over it on the said date. now they say it was despatched from colombo on 29th. I clearly want to know what happened to the parcel for one week in colombo.
If it gets so late in an express service what is the meaning of we spending so much money.
I need to know when it will be delivered. it was for a feast on 2nd july and the date is already passed.
Hope to hear from you as early as possible.
Thank you

I'm the owner of above shipment, I have been waiting delivery of that shipment since from 09th June 2018 and not yet received! I contacted five times aramex call center in Saudi arabia and every they promise me that delivery will happen with in hours. But unfortunately never materialize . For that reason, I decided to rise my complaint to Aramex international in order to give a picture how Aramex service is so poor in our part of the world.
Best regards
Ali sheikh Abow
+[protected]
[protected]@hotmail.com

I am from Saudi Arabia and my shipment by aramex under Tracking No [protected] was delivered to a wrong person on 28st of May and since then I am contacting aramex every day but they say someone from our office will contact you but till today no one responded to my compliant i am so upset from this unprofessional and not acceptable.

Ahmed alzahrani
25th Jun 2018

I ordered items from namshi dated june 12 and june 20 with shipping and tracking number of sa668983835 ([protected]) and sa667392478 ([protected]) respectively. I received an email from namshi that the product was already on its way and tracked my order that it had arrived in riyadh, so I contacted aramex to arrange the delivery date on june 27 for the reason that I won‘t be around on the shipping address on the succeeding days. Everything was set and I am confident that aramex understood every instructions that I gave. So here‘s what happened today. At noontime, I received a call from aramex‘s delivery guy asking for my location because my shipment was with them ready to be delivered. So I sent my location. I waited from noon until past 6 for them to call me but what happened was the delivery guy called me informing me that he‘s location is far from my place and he won‘t be able to deliver the items today instead it will be resched for tomorrow. So I explained to him that I already informed aramex thru the hotline that I prefer the items to be delivered on 27th of june because of the reason I mentioned earlier and he said ok! Then evrything was fine until I got curious and started tracking my order. I found out that my first order which I made last june 12 was still under processing at operations facility and the second order which was made last june 20 was sent out of delivery but then was kept on hold because of the reason that I wasn‘t answering my phone! How come I did not answered my phone well in fact I just spoke to that delivery guy from aramex?! And how come the order I made last june 12 was still processing at operations facility?!?! The underprocessing and the delayed thing were fine with me I won‘t make a big fuss about it. The problem was the comment whem I tracked my order was a big fat lie! And it irritates every nerve of me! So I hope that aramex will be able to fix this issue. Send a credible delivery guy and not a lying one to deliver every item to their respected customers. And I do hope that someone can help me to solve this issue and send this complain to the concern company.

I am hoping for a quick action and solution. Thank you

My shipment number is 1773999850
I ordered from souq.com
Suppose to be delivered by aramex
After more than week I receive a call from your driver named lok about my exactl location.. He came while I was praying after 3 minutes I call him back about 10 times and no answer
When I call the customer service one lady named tasmine told me that he left already and he can't come back
Im really disappointed

Kindly note that I made an order on 6th street website since 24/5 and according to their policy the order was supposed to be delivered through aramez within 5 working days.

Surprisingly I received the tracking number only today! And when I checked it through the online tracking tool I found a comment " we tried to deliver it on 2nd of june but customer wasn't found" where I got shocked! How come you didn't even call us? And what then? Why u didnt deliver it on 3rd or 4th or 5th or 6th or 7th of June? This is very bad and I am reAlly shocked and after all of this they are telling me that it can't be delivered by today and we are travelling out of country tomorrow!

I am very disappointed

I was expecting a shipment through aramex which recorded on 25th May from Hong Kong,
Today is 3rd of Jun till the shipment not received in UAE.
They are providing wrong information each time.and they do not have a proper updates on shipment.its shame to call a courier service company who don't have proper plans on logistics. I suggest whoever planning to book for a courier please don't go behind aramex.

Hello,

My shipment with the airwaybill number [protected] should be delivered on 27th of May 2018, but it is not arrived yet.
I called the customer service many times, and each time they have a different saying! Once they told me that the package is damage, another saying was that the package is still in Dubai when the website shows that it is delayed in Riyadh since 27th of May which is the estimated day that it had to be arrived to me, finally they told me through Twitter messages that the shipment is in Jeddah! Please I need someone who is truly can find a solution for this problem and to deliver my shipment as soon as possible! I although made two complaints one of them was closed with no solution [CaseReference:RUH/0518/158591], and still no one has contacted me for the second [CaseReference:RUH/0518/154848]. As I mentioned earlier in my complaint that Asos.com has no clue about all the sayings even the damage that you are talking about! I have waited for so much time and l'm still not getting any true or clear update for the shipment. Please you are my final hope to help me and to deliver my shipment!

Best,
Norah

In 05/13/2018, I printed label of my shipments from the website. I chose pay cash and I asked customers survives to send someone to pick up my shipments. When he had picked up my shipments he did not ask for the money (85 riyal SA) (and I forgot to give him). After my shipments arrived I went to take them but they asked for money (395 riyal SA). this is because that man who pack up my shipment did not ask for the cash and he changed payment way to (CC) whiteout inform me.

shipment number [protected]
I already contacted them at aramex and they call me but how come the total price of the shipment around 70dollar and they will make me pay 150 dollar to take it put of customs the percentage is not accurate at all
I send them all the pills and the links of the purchased items I need some one to contact me today.. I need some explaination please

amani. [protected]@aramex.com
[protected]@aramex.com

all details is on this emails
my number for further contact
[protected]
[protected]@gamil.com

I am residing in saudi arabia and my shipment by aramex under airway bill no. [protected] was delivered to a wrong person on 31st of march and since then I am contacting aramex every day but they say someone from our office will contact you but till today no one solve my issue I raised a complain but receive a automatic response that we will contact you but it never happened what do I do? And who will solve my issue its almost more that 55 days and no one from aramex saudi arabia respond to this issue. I request aramex to look into this matter and solve my issue asap

Aramex egypt always do this :-
Pick us banks shipments which should be delivered door to door and do not send it to customer only leave it at aramex shop
And from the other side they go directly update the status on site " with no answer phone from customer" and on reallity this didnot even call one time
This is the 2nd time happpens to me and i know other friemds happen to them the same
The courier doesnot want to bother him self with delivery of shipments till door
seems no good monitoring system to your workers here

1. 26 April - parcel left New York USA
2. 28 April - parcel arrive Johannesburg ZA
3. 28 April - received notice from Amazon to include id number in profile for customs processing. Completed same day. Contact should also be made with courier.
4. 29 April - logged id number to Aramex by email and their own feedback system.
5. 29 April - loaded Aramex app -- shows "Held in customs - awaiting customer Instructions".
6. 30 April - phoned Aramex Jhb and provided them with the id number as well. Call centre response extremely poor.
7. 11 May - Aramex app still shows "Held in customs - awaiting customer Instructions". phoned Aramex again - spoke to Aramex customer representative who cannot respond to why the reason is still for my action. She then told me that the matter is escalated and it will be released today and delivered on Monday as no deliveries are made over weekends.
I have ordered this item 2 weeks in advance so that someone can get his birthday present on Sunday. Due to Aramex's incompetence this will not happen. I will convey the message to the recipient and Amazon.

Parcel from the UK arrived in Johannesburg on 1 March 2018. No contact from Aramex until 27 March 2018. Asked for copy of invoice that was sent same day. Thereafter sent four emails to person whom asked for the invoice, also phoned and was asked to leave my cellphone number...still waiting for ANY response.
Finally got someone who was willing to help on 26 April 2018 who said invoice for there fees must be paid (Never received any invoice or call) which i did same day, then received email 30 March from this lady saying she sent it to delivery.
It is now 4 May 2018 and still no word from or of delivery?
Shipped 26 February 2018 from UK and arrives in Johannesburg 1 March 2018, i.e. 4 days, but from Johannesburg to Pretoria (60km) now more than two months and still NO PARCEL.

This is the worst service i EVER encountered, even the regular post Office is superb comparing to Aramex SA.