ARCO’s earns a 1.5-star rating from 174 reviews, showing that the majority of fuel consumers are dissatisfied with gasoline quality and service.
- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- Unreplied
- With attachments
employee/franchise owner?
I accidentally spilled my coffee at cashier counter, male employee /owner came out and started screaming in my face . Repeatedly saying that I have spilled coffee everyday, pointing his finger in my face, screaming over the top of me while I was trying to reply to him. There was 7-8 other customers in the store, it was very humiliating for me, especially...
Read full review of ARCOjennifer
One of my family members saw her post of one of our mentally I'll family members that's he posted on facebook. She took a video of him off the security footage and subjected him to be made fun of. This is completely disgusting. Her coworker Amanda was mocking other white tried to defend him. DISGUSTING and possibly against the law to record security footage and post on a public forum.
refused my money
I handed Monica a 20 dollar bill and said my pump number she said ok then I went outside to find out the pump wasn't working and I went back inside to inform them about it and they said my 20 is too old but it is real and that I need to give them another one then she gave it back seconds later saying my real 20 dollar bill can't be accepted.. I always face...
Read full review of ARCOcustomer service
I went to get $20 of gas at about 7:40 am this morning. A dollar was in quarters. The manager Alicia refused to take one of my quarters because she said it was dirty & that customers wouldn't want it... Money is money. A manager should not have refused a quarter. She could've kept it in the register. This is absolutely ridiculous. No apology. Me & my family will not be going back.
Read full review of ARCOgas pump charges
Stopped to put gas and inserted my debit card but nothing happened so I went around to use other side pump. This one worked and put $22 gasoline. Before living I got notified of another charge there $50.00. Went to cashier and told them but they only gave me my receipt of $22 pumped gas and didn't give me refund of the $50 they charged. Told me had to come...
employee harassment
I went in the store to pay for gas instead of helping me one of the employees reached for the phone && immediately started to call the police && walk to the back of store instead of helping me. I was left waiting in line then finally I was helped. Once I was helped I went to my car to pump the gas I just paid for && that same employee followed me out...
Read full review of ARCOtobacco
I went into the arco to purchase gas and tobacco.. Upon providing my military (federal) id I was told they would not accept it even though by federal law it's an acceptable form of id for tobacco and alcohol purchases in wa. I was asked specifically for a wa state id, when I said all I had was my passport and my military id I was denied service. I am...
Read full review of ARCOcustomer service
I travel from LA to San Francisco and back once a week and stop at this ARCO frequently. The store is nice, clean, and most of the employees are friendly. However, there is one employee, an older Hispanic man, that is drunk every time I stop there during the day or evening. I think his name tag says Rene. I can smell the alcohol on him and he can be...
Read full review of ARCOcomplaining about ferni agila smoking methamphetamine
Hello my names george franco i used to work for guy named ferni agila. Rito the maneger hired him to wash trailers the guy ferni was smoking meth in the yard i confronted him about it told him i was not comfortable about doing that stuff around me a week passes by and ferni that guy that washes trailer told me the boss rito needed a urine test from me i ask him for what ferni told me it was for diabetes test later on that day i learned it was drug test and not for me it was for ferni the guy inchagred of me i told him about it he fired me cuz i caught him in alot lies i live in el paso tx. Location were incident happened was getaway blvd and airways blvd i already tried talking to the boss no answer
Address is 6750 getaway blvd El paso tx
cashier
I went to acro 2x and both times i have an issuse with cashier. The first time was around 2 weeks ago. I DID NOT have a bad attitude there she was the one who had the problem. I hate having to complain but i am tired of being treated this way and will NEVER go back to Arco in rialto city of san bernardino county off of 210 fwy. Never will i go snd see both the cashier who is about 50 years and look hispanic backround by the look of her face and and accent. Thw first i put 40 dollars on gas and she put 10 dollars on it. Had me go back inside and gave me an attitude and she acted like she didnt know she put 10 dollars. She gave me a dirty look with an attitude acting like she didnt know. Rude and disrepectful. She could have just said that she made a mistake because everyone do but she just act like she didnt know. I know if you put 10 dollars on gas it stops at 10 dollar and if you put 60 at the pump it stops at 60. The second time was today. It did the same thing. She cancel the pump because i didnt. I picked up the nozzle and insert it in my gas tank filler and press on 87. It didnt pump at all. This time im angry because of what happened the first time and now it happened again. So i when to tell her with an attitude this time. She looks at the customer that she was helping and gave her a look like " what a annoying customer" talking about me. So i said out loud. " i want to your manager. The manager only help with me eith gas but DID NOT take my complaint and told Her " you need yo talk to and tell her something" the manager was shaking her head and her gesture tells me that she did not want to tell her anythinh. Thats why i am on here. I hate Arco i will never go back i will go to chevron instead. I hate the rude people that works there. I would like to sue ARCO for having this people work there and cant even be polite. It was around 1:18 pm today aug 30 2019 and 2 weeks ago. So u can do whatever you want with this complaint but i will tell everyone i know and social media and on tv never to go arco with there service.
use of a debit bank card at arco station 63425
On August 26, 2019, I used my Chase Bank Debit card to buy diesel fuel for my motorhome. The pump rang up $100 and stopped. Since I needed more fuel to fill the tank, I re-inserted my debit card for additional fuel--the card appeared to be accepted but said "see Cashier." I then had to pay at the window and guess how much more fuel to buy. This is not very...
Read full review of ARCOTheft, refusing my change back from pumping gas
I'm writing to inform you of an incident that took place the morning of Monday (Aug. 19, 2019) at the Arco station (2225 W. 16th St., Sacramento, CA) in which your attendant refused to refund my money after I pumped gas, and my tank didn't use the full amount I originally paid. Let me explain. At approximately 6:10 A.M. Aug. 19, 2019, I parked at pump 5...
Read full review of ARCOworker being disrespectful
Lady named Jacky started cussing out older coworker named Elizabeth in spanish because she was late. Very unprofessional and definitely not a way anyone should talk to their coworkers no matter how late they are. I don't plan on coming anytime soon to this store if she is working here. Personally, shouldn't have gotten upset like that over someone being late.
Read full review of ARCOService
I feel like this particular worker, I dont have her name. She is small white/mexican not sure, she is harrassing me. 1st its taking creamers, and now its about the refill of my coffee. She is always charging me the wrong price on the coffee also. Please call me I would like to speak to someone.
Please call me for details
Ty
Tonya capers
[protected]
gas spillage
The faulty pump caused the gas to spill. It did not automatically stop as the tank got full . Kept on running and I had to manually stop when I saw the amount reaching up to almost a hundred dollars. Usually my vehicle takes about 60.00 to full tank but due to the faulty equipment it kept on going and when I reached out to the attendant they stated that...
altercation with alfonso, cashier
I go to this arco frequently and have never had an issue. I went tonight to get a coffee and a water bottle. I drink coffee from here very often so I have one of the "buy 5 get one free" coffee stamp cards. I proceeded to put sugar and creamer into my coffee and noticed alfonso standing there watching me the whole time. It was very bizarre and he made me...
Read full review of ARCOdisrespect, privacy invasion, lazy worker
I am a regular at the station located at 16804 Downey Ave.in the city of Paramount, CA and up until just recently this station was Fantastic. But this new guy started named Jorge, and he has an attitude, and not to mention a smart lip and he must be lazy. I say lazy because I have notice that suddenly the restroom has been out of order only when he start...
Read full review of ARCOmanager kept money I left for gas payment during emergency
On 1/15/2019, around 12:30 or 1 am I went to the Arco gas station and left around a little over 4 dollars in coin at the register and with the attendant. I then stepped aside to get gum. During this time a man who knew the attendant was in the store and was holding a gun. The attendant, a female kept telling the man, "put that away" and addressed him by...
Read full review of ARCOgas/machine
Today between 6:30 lamband 6:45am I went to Arco to get gas. My gas mileage did not change. The gas machine showed that my gas was received but I did not receive gas. I went inside to let the teller know the machine SAYS that I received gas, but my vehicle did not get any. He was unable to assist. A week before at this same gas station it took my an...
Read full review of ARCOcustomer service
I bought a AMPM big cup like a thermos with the logo on it I went into a hundred and 8th and Prairie address 10800 South Prairie and the lady tells me it's a dollar 55 there anywhere I go I paid $0.50 to nothing even at this establishment so how does the ice go from $50.to55. Cent it always depends on who's working i can't understand why its a big change
Read full review of ARCOARCO Reviews 0
If you represent ARCO, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.
About ARCO
Here is a guide on how to file a complaint or review about ARCO on ComplaintsBoard.com:
1. Log in or create an account:
- Start by logging in to your ComplaintsBoard.com account. If you don't have an account, create one.
2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. It is positioned at the top right corner of the website.
3. Writing the title:
- Summarize the main issue with ARCO in the 'Complaint Title' section.
4. Detailing the experience:
- Provide detailed information about your experience with ARCO. Mention key areas, transactions, steps taken to resolve the issue, personal impact, and the company's response.
5. Attaching supporting documents:
- Attach any relevant supporting documents but avoid including sensitive personal data.
6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.
7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting.
8. Submission process:
- Submit your complaint by clicking the 'Submit' button.
9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.
Ensure to follow these steps when filing a complaint or review about ARCO on ComplaintsBoard.com.
Overview of ARCO complaint handling
-
ARCO Contacts
-
ARCO phone numbers+1 (800) 761-9670+1 (800) 761-9670Click up if you have successfully reached ARCO by calling +1 (800) 761-9670 phone number 0 0 users reported that they have successfully reached ARCO by calling +1 (800) 761-9670 phone number Click down if you have unsuccessfully reached ARCO by calling +1 (800) 761-9670 phone number 0 0 users reported that they have UNsuccessfully reached ARCO by calling +1 (800) 761-9670 phone numberPrepaid Gas Card+52 664 423 2726+52 664 423 2726Click up if you have successfully reached ARCO by calling +52 664 423 2726 phone number 0 0 users reported that they have successfully reached ARCO by calling +52 664 423 2726 phone number Click down if you have unsuccessfully reached ARCO by calling +52 664 423 2726 phone number 0 0 users reported that they have UNsuccessfully reached ARCO by calling +52 664 423 2726 phone numberMexico, ProFuels+52 656 686 2228+52 656 686 2228Click up if you have successfully reached ARCO by calling +52 656 686 2228 phone number 0 0 users reported that they have successfully reached ARCO by calling +52 656 686 2228 phone number Click down if you have unsuccessfully reached ARCO by calling +52 656 686 2228 phone number 0 0 users reported that they have UNsuccessfully reached ARCO by calling +52 656 686 2228 phone numberMexico, Del Rio+1 (800) 322-2726+1 (800) 322-2726Click up if you have successfully reached ARCO by calling +1 (800) 322-2726 phone number 0 0 users reported that they have successfully reached ARCO by calling +1 (800) 322-2726 phone number Click down if you have unsuccessfully reached ARCO by calling +1 (800) 322-2726 phone number 0 0 users reported that they have UNsuccessfully reached ARCO by calling +1 (800) 322-2726 phone numberCustomer Service+1 (800) 348-7959+1 (800) 348-7959Click up if you have successfully reached ARCO by calling +1 (800) 348-7959 phone number 0 0 users reported that they have successfully reached ARCO by calling +1 (800) 348-7959 phone number Click down if you have unsuccessfully reached ARCO by calling +1 (800) 348-7959 phone number 0 0 users reported that they have UNsuccessfully reached ARCO by calling +1 (800) 348-7959 phone numberFleet Card
-
ARCO emailsbpconsum@bp.com100%Confidence score: 100%Support
-
ARCO address19100 Ridgewood Parkway, San Antonio, Texas, 78259, United States
-
ARCO social media
-
Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJul 25, 2024 - View all ARCO contacts
Most discussed ARCO complaints
Manager had thrown away my license and passportRecent comments about ARCO company
Manager had thrown away my license and passport
CITGO
83 reviews
AMPM.com
77 reviews
Domo Gasoline
20 reviews
Coles Express
35 reviews
QuikTrip
154 reviews
Our Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.
We have received your comment. Thank you!