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Arizona Elite Properties Customer Service Phone, Email, Contacts

Arizona Elite Properties
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Arizona Elite Properties Complaints 1

ComplaintsBoard
D
5:07 pm EDT
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Arizona Elite Properties rental scam

Rented an apartment in Mesa, Az from this real estate. Had to pay almost $1, 000, total due the day I took a 'walk-thru'. Immediately upon moving in I found there was no hot water, the toilet bowl spewed water onto the floor when it was flushed, the garbage disposal in the kitchen sink did not work therefore water leaked down into the cupboard and onto the floor, the refrigerator would not cool, the thermostate was broke and set on 70 degrees, They advertised this apartment with washer/dryer hookups however the pipes could not be fixed so they told me to use the utility room for STORAGE. instead!
I moved out in 4 days, after making complaints to Az. Elite realty, to which their response was "things take time to fix"! The apartment should have been in liveable condition to start with!

The company refuses to give me my money back. Now they have it listed for rent on Craig's list. DO NOT DO BUSINESS WITH ARIZONA ELITE PROPERTIES!

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Elite BEDBUGS
US
Apr 11, 2018 6:10 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I also had a very bad experience with Elite regarding BEDBUGS, yes BED BUGS!
Run from these guys...

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ronwei
AU
Sep 12, 2016 7:35 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

This company has poor business practices and the owner Robert Kline steadfastly refuses to acknowledge that there is any room for improvement at all. He stands behinds his bold website and expansive claims yet delivers little. I live in Australia and have never seen such unprofessional behaviour from any of my property managers in Australia. Arizona Elite Properties "managed" 2 of my apartments in a low grade Phoenix complex for three years. It seemed that no screening of prospective tenants was occurring. A succession of bad tenants who did not pay rent and caused damage to my apartment and to those around mine left me with a negative return after all that time. They seemed to thrive on charging me new leasing fees several times a year. Contrary to our management agreement, my approval for repairs with costs above the documented $200 limit were never sought. Communication about damage, tenants skipping, and potential new tenants were seldom initiated by him. Monthly statements often did not follow on from each other and missing invoices for repairs had to be requested multiple times before they were supplied. Often invoices were very questionable, with no date or address, or without details of who raised the invoice, or even the same invoice number and details being charged several times. Several times I listed the requirements of the Australian Tax Office for acceptable documentation on invoices and raised suggestions for improvement to their accounting and reporting systems, but I was completely ignored, including by the owner Robert Kline. Lease and condition reports were only sometimes made available after specific requests and were certainly not posted on the Owners Portal as promised. Copies of insurance policies arranged by them on my behalf were never supplied despite repeated requests. A bath overflow incident caused damage to my apartment and the one below, requiring repairs costing several thousand dollars: again no approval was sought nor consultation about whether to make a claim on insurance (which they didn't). Finally, at termination they refused to hand over any of my files, so anything I had not printed out from the owners portal was then no longer available. A walk-through inspection of the apartments after termination of their management showed many examples of questionable quality or actuality of charged repairs. Overall, for me it was an expensive and unfulfilling experience. I am not surprised that tenants or prospective tenants have a similarly poor experience with this company.

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Robert Kline
US
Jul 04, 2016 6:46 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

There is always two sides to a story and the tenant who lacks the ability to spell also lacks the knowledge of The Arizona Landlord and Tenant Act.

We always take care of issues regarding the legal process established and with the approval of our clients to make necessary repairs when required.

All tenants have the right to an inspection prior to taking possession to determine if the property meets their requirements and then they sign off on that document prior to moving into the property.

Sharon Carstens is a very knowledgeable and responsible property manager with a sterling record with ADRE.

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Renee 5808 Brown
Chandler, US
Dec 06, 2012 11:00 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Do NOT use this company! They never fixed toliets, didnt give me a mailbox key for months and now that I moved out they are not returning calls to give me my deposit back- SHARON CARTSENS IS AN IDIOT AND HER BROKER BOB KLINE IS WORSE. PLEASE do not use this company! I have filed complaints with AZ landlord tenant ACT. A landlord is required to give a deposit back after 14 days and its been over a month.

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Overview of Arizona Elite Properties complaint handling

Arizona Elite Properties reviews first appeared on Complaints Board on Aug 13, 2012. The latest review rental scam was posted on Aug 13, 2012. Arizona Elite Properties has an average consumer rating of 1 stars from 1 reviews. Arizona Elite Properties has resolved 0 complaints.
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  1. Arizona Elite Properties Contacts

  2. Arizona Elite Properties phone numbers
    +1 (480) 507-1800
    +1 (480) 507-1800
    Click up if you have successfully reached Arizona Elite Properties by calling +1 (480) 507-1800 phone number 0 0 users reported that they have successfully reached Arizona Elite Properties by calling +1 (480) 507-1800 phone number Click down if you have unsuccessfully reached Arizona Elite Properties by calling +1 (480) 507-1800 phone number 0 0 users reported that they have UNsuccessfully reached Arizona Elite Properties by calling +1 (480) 507-1800 phone number
    +1 (480) 899-9010
    +1 (480) 899-9010
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  3. Arizona Elite Properties address
    225 E Germann Road, Gilbert, Arizona, 85297, United States
  4. Arizona Elite Properties social media
  5. Michael
    Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    May 13, 2024
Arizona Elite Properties Category
Arizona Elite Properties is ranked 121 among 124 companies in the Apartments Rentals category

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