CB Furniture Stores Ashley HomeStore Sectional - case#<span class="replace-code" title="This information is only accessible to verified representatives of company">[protected]</span>

Ashley HomeStore review: Sectional - case#[protected]

Carl3y of Palm Harbor, US

Nov 06, 2023 1:47 pm EST

Verified customer

Featured review

We purchased the sectional from your Clearwater, FL store back on April 2022. We have nothing but issues with this sectional - we already have had 4 sections replaced due to stitching coming away and motors on recliners not working correctly. The motors are now broken again - we had a technician come out who stated that he would request a full credit to our account and in the meantime order two new motors. We received an email on Oct 2nd stating that we needed to contact our extended warranty company. I contacted Customer Service last Friday and was informed by the representative that the motors had not been ordered by the tech and that he was going to send a request to the Corporate Office for a credit to our account due to all the problems that we have had. The tech did not mention the stitching coming away. He also said in the meantime he would order the motors. I called today to find out the status of our request for credit and was told by this representative that I had to call the warranty company, I asked to speak to a Manager - was put on hold for over 15 minutes and then was cut off. I am disgusted and expect a timely response before I take matters further.

Claimed loss: $5000

Desired outcome: Credit to purchase a different sectional or couch

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Ashley HomeStore - peeling leather couch 211

Ashley HomeStore - Not honoring warranty 94

Ashley HomeStore - Cancel order 19

Ashley HomeStore - exchange or refund policy! 8

Ashley HomeStore - damaged furniture delivered! 26

Ashley HomeStore - I would be paying $744.00 to return furniture that does not recline and that id poorly constructed 3

Ashley HomeStore - terrible company 3

Resolved

Ashley HomeStore - Couch order # 0634950698 1

Ashley HomeStore - rude store manager

Ashley HomeStore - 3 bedroom sets for 30,000.00

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