Aspen Dental
Reviews and Complaints

There was a new aspen dental in melrose park, il. I was missing a tooth on the top and had a partial on the bottom. I wanted my smile back after hiding behind the mask due to covid. They did the xrays and the dentist said All my teeth needed to be removed but they would provide me with a beautiful smile the same day. I trusted them even though I knew better. I went into the finance office and paid half of the bill. The morning they were going to do the extraction they expected me to pay the balance which I did. They extracted all my teeth and tried to place the denture which I gagged on because it was to big for my mouth. They put the dentures in a cup and sent me home telling me to come back tomorrow. By tomorrow I was in so much pain and was swollen I wait a week before I went back. They realigned it but I was still unable to wear it. Went back 1 more time and the realignment material tastes like a toxic glue. I have never been able to use them. The next month I got a bill for a hundred dollars which they said they took care of since my bill was paid in full. There was another bill they sent saying my dental insurance wasn't valid and I owed the full amount. I was insured and gave them the info again. Now I've received a bill for 654 and when I called this morning was put on hold then hung up on. Called back it went to voice mail. I've lost 15 lbs can't eat, can't smile but the worse part is my speech. Im a nurse and need to be able to communicate with pts and families but they look at me like I'm drunk because my words are not clear. All I wanted was my smile back and now I'm left with nothing and they should be held responsible!

I went to Aspen Dental in Grants Pass, Oregon back on 1/13/2021 to have a chiped front tooth fixed. They said they could correct it give me Crowns on them along with the 2 eye teeth on the side of the 2 front teeth. They said my "smile" would be better. I agreed then went to the care plan person who took my 2 insurances info. She stated I would need to pay $1064.00 that day and after looking at my insurances she said if it is more they would bill me. They gave me temp crown until my permant came back from florida. My temp on my eye tooth broke so I went in & they fixed it. On my way out they stated I still owed $600.00 that my ins. didn't cover so I paid that on 1/31. I went in in for my permanent set then on my way out they said I still owed $447.10 for balance due so I paid that on 3/11. 1 of the eye teeth came off again on the perm crown so I went in & they put a stronger cement on it to hold it. On my way out they said "no charge" you are good. I have paid a total of $2111.10 out of pocket with 2 dental plans. I then got a bill for 1128.50 do when it was time for my next appt I canceled because they over charged my & I thought that was wrong & won't be coming back. She said she would research it then called me back & said it was an error on their part. I told her to cancel my appt as I didn't trust their billing. I called yesterday (8/3/21) & spoke with Holly who was of no help at all & it really upset me so I did get angry but it was only after she said the cost was more due to the additonal crowns they did. I told her they did NOTHING but put the crowns on my 2 front teeth & the eye tooth next to each front tooth making it a total of and nothing else. I told her that was wrong but she said that is what was on the chart. I told her it was wrong as in Nov I had a crown put on by a different dentist & no additional needed to be done. I don't have enough teeth to put additional crowns on. We did argue about it & said she couldn't change what was on the chart, I told her I have in the medical field (claims & apppeas/grievance) so I know providers can put down whatever they want to so they get more money. I need this issue resolved because I should NOT owe any additional money them additional money. Please adjust the $1128.50 they are charging me for services they did NOt provide. Thank you & I will be waiting for the result. Cherie Wirth (DOB 11/26/[protected]. This office is billing for services they DID NOT do which is illegal. I will not & can not afford to pay any additional money tot them.

On 05/06/21 I had my first appointment. My sole purpose was to have three missing teeth replacement, I received some x rays and what they called Pero SRP cleaning. My insurance company Humana gold covers one yearly cleaning and x rays. I was charged $1, 122.00 of which I paid $122.00 directly at the clinic. I was advised to do a third party financing thru "Care credit"for the remaining $1, 000.00, I did so thinking that the thousand dollar would go to further treat ment, however this did not reflect in the billing. After two additional visits with their accounting dept.I did not receive a good explanation, only I was advised about additional charges to come, .
I now feel that I wasted $1, 122.00, I still have three missing teeth and have to pay monthly installment charges to "Care credit" for what ?I have no clue.
I am not in a habit to complain for services I receive, however I feel now that I have wasted $1, 122.00.

This all started back in Dec. 2020. My partial broke and was non-repairable. I was told that Aspen could make me a new one. My work started on Dec. 8 2020. They took x-rays and examined my teeth, which revealed a large cavity. I was then set up with an appointment to have the cavity filled. The dentist was on vacation for that appointment, so saw a new dentist. She informed me that she would not fill my tooth because it was too big of a cavity. I told her to either fill it or pull it. She said she would do neither, but would monitor my cavity. How the heck do you monitor a cavity I asked. No one has been able to answer that question yet. I then saw another of your Dentists and she would not fill it either. Well after several weeks the first Dentist I saw filled the cavity and proceeded to make my partial. Of course they had to be adjusted, which I expected. The problem was the length of time I had to wait between appointments to get them adjusted, which only took about 15-20 minutes each time. In the meantime my mouth was sore and I couldn't wear the partial. I paid my account each time I was there and would leave with a 0 balance. But when my next appointment rolled around there would be new charges, for things I didn't know about, like an appointment in 6 months to have my teeth cleaned. I told the girl to take it off and that if I ever got my partial where I could wear it, I would never step foot in there again.
My partial is still not right but I wont go through the stress of dealing with you people again.
You are a bunch of crooks charging and re-charging for things that was supposed to be covered in the first place.
My advice to all my acquaintances will be to STAY AWAY FROM ASPEN DENTAL.

I don't see how you can sleep at night cheating people out of their hard earned money.

So……. Getting old isn't fun! Being almost 71, as a child in the 50s, dental care wasn't a priority. We brushed and saw a dentist only when necessary. As a consequence, I have a mouth full of fillings. Finally, I need to have work done so I made an appointment at Aspen Dental in Plattsburgh, NY, received a "treatment plan" and went home to contemplate further action. 1st appt. for a deep cleaning was a shock. No explanation about their payment requirements was offered before I arrived. I was completely blindsided. They insisted on an upfront payment of approximately $1600.00. This was a percentage of the TOTAL cost of the treatment plan. Now, I don't mind paying the estimated amount that's left after approved insurance payments and AFTER the procedure is completed, but they wanted payment for treatment that hadn't been done. I once managed a medical office. We collected co-payments at the time of the appointment but not for procedures that MIGHT happen later on down the road. I couldn't believe what was happening. Also, they refused to do ANY work until the "deep cleaning" (approximately $2, 500) was done. I need extractions as one tooth is broken off and painful. NO treatment until the cleaning was done. Now, when I've had a standard cleaning in the past, almost no plaque or buildup was found because I'm an avid flosser, so I questioned the need for this "deep cleaning." By the way, have you checked the cost of dental insurance for seniors?
My complaint is that information about their unusual and unbelievable payment requirements was NOT offered in advance. Also, the idea that a dentist refuses to do necessary procedures unless a very expensive cleaning is done. Silly me……I thought that if you went to a dentist to have a filling or tooth extraction done, that's what you got without having other procedures forced on you.
Also…. I didn't know that a dentist can't/won't do extractions. Aspen Dental has a specialist come from out of town only once a month to do extractions. Who knew?
Is it just me?
Karen Hornell
203 Murtagh Hill Rd.
West Chazy, NY
[protected]

I just received my dentures and the next day I couldn't even put them in on account of gum pain, I called them and told them what was wrong and was told I couldn't come in till the twentieth of July eleven days away. I told the girl I couldn't go that long without my teeth and was told they were booked solid, I'm very upset with them. I would think that adjustments would be walk in actually. So what now?

On 6/22 at 1:30 I went to Aspen Dental in Burlington Iowa because Taylor told my husband they could fix my partial. They took x rays and had me talk to the hygienist that I did not ask for. An hour later the dentist came in glanced over at my partial and said those are not repairable. I then talked to the office manager after the dentist told her to take me out of the room which should have been my first sign, but I work with the public, and I was desperate because I had no front teeth. After another hour they did the impressions for a basic partial once again even knowing that they were going to do a partial for me they would not attempt to put them back together. I was told to go to Wal-Mart and get the kit and do it myself. After they took the impressions, I then went to my car and waited for 2 hours for them to get the was mold made. Taylor then came out to my car and got me and told me they were done and to come back inside.
When I went back in, I then sat in the waiting room 30 minutes before they came and got me to go back and then another 30 minutes after I got back to their chair.
They brought the wax tray in, and the dentist shoved it in my mouth handed me a mirror and asked me what I thought.
I told her they were bulky and was told that was because of the wax. She kept pressuring me about how the teeth looked. I told them the teeth looked okay I was concerned about the fit and was assured that they would not be like that when they were done. They told me when they had me scheduled for the next day and I told them I had to take the afternoon off and needed a later appointment and I was told that they were doing me a favor and I needed to be there when they could get me in. I then sat there for another hour while I waited for them to come do the last impressions.
If I had not been so desperate and in a vulnerable situation I would have got up and left at this point because that was just plain rude.
When I came out, they were all sitting on the counter laughing and having a good time while I sat back there in their chair.
The next day I came back to get my basic partial they had done for me. The dentist came in put it in my mouth, asked how it felt made 3 adjustments, told me she would be on vacation and would be back Monday if I needed any other adjustments maybe Galesburg could do them. So, I left knowing that there would be more adjustments that had to be made because that is how it works.
I then had questions about the billing and why it's advertised online for one thing, but you have to read the fine print.
to get the full story. Their Regional Manager called me and told me if they didn't turn it in on insurance it would be insurance fraud, but they have it advertised on line for half the cost. If it is not turned in on insurance that is not fraud on the insurance company that is just not using the insurance, so you get the discounted rate. But Ashley from corporate told me I actually got the better end and not paying so much up front I still can't find that in the small print.
So, then I called and got an appointment with Galesburg because the dentist was on vacation and the partial was really hurting my mouth. They were really nice in the Galesburg office Ronda is the one who did the adjustments.
I showed her that the partial was not made right. It is crooked, sticks out to far on the right side, to long in the back
and has a gap on the right hand side. She made the adjustments that she could but said they were going to have to be remade because they were not made right. She also said they were real rough because they were not polished down like they were suppose to be. I called the Burlington office and told them what was going on and the dentist did not come to work that Monday either. At this point my mouth is sore and hurting because there were not adjustments that could be done to fix the problem. I got tired of the run around with Burlington called corporate talked with Ashley who said that they could transfer funds between offices if I felt more comfortable going to Galesburg. She said that the Regional for Galesburg would get it set up and the office manager would give me a call before my appointment on Friday. I had a appointment in Burlington but someone cancelled it and I still don't know who did that.
So, I get to my appointment in Galesburg thinking they were going to do everything for the partial and they were just going to transfer the funds as discussed.
They had not spoke to them about it at all and I had to sit there and wait for them to talk to the dentist who had the final say in it and he said he did not want to do it. So, I wasted an entire day dealing with this stuff that should have already been done. I then went to my car called the Burlington Aspen and asked when they could get me in beings someone cancelled my other appointment. Taylor asked when I was available, and I told her in an hour…because I would have had to drive an hour to get there. But they were once again closing early and didn't have any upcoming appointments that they could get me in. She then put me on hold and when she came back on, she said she just couldn't get me in and hung up on me.
Couple hours later I get a phone call from the Regional telling me I was banned from all locations of Aspen Dental.
I asked her who was going to fix my partial that was in my mouth rubbing sores and was told the dentist looked at and said they were fine, and no one would be doing any further adjustments on them. The dentist saw me for 5 minutes when she did the first adjustments and have not seen one sense. They are rubbing sores on my mouth in the back, on the sides and up front because they do not fit properly and are way to thick.

They have a guarantee that says that you have to be 100% satisfied with your dentures, we'll make it right or give you 100% of your money back.

They charged my insurance so I won't be able to use that again at another dentist so I would like a full of all charges in the sum of 1149.00. I would also like compensation for the pain and suffering that I've endured and I'm still dealing with
Until I can get to another dentist and for wasting a whole lot of my time due to the lack of communication.

Sincerely,
Ruth Giese

I was missing a tooth on the top and wanted my smile back after getting my covid shot and wanting to remove the mask. After xrays I was told all my teeth had to be removed. I had a partial on the bottom that was weak but intact. I paid half while they did the impressions and the morning I went in to have them removed was told I had a balance and paid it. The dentures they made were like horses teeth and I've never been able to wear them. Then yesterday I received a bill for $2200 .. not only can I not smile or eat I've lost so much weight im under 100 lbs . The worse part is my speech.. they completely destroyed my and now want more money?

I was sent a text message about an appointment I was supposed to go to in Cape Girardeau, Missouri, Today!, I was supposed to go on August 16th, but when I got this I thought they changed it!, Get there, they know nothing about the text message!, I am alittle Angry, check my phone it disappeared?

I purchased the most expensive set of dentures and had my teeth removed and a temporary set placed inside my mouth until my permanant set were complete. This has been nothing but a nightmare from the time I received the permanant ones. I can not chew food as the denture does not stay in place. I have been back there 5 times to have an adjustment and nothing has worked. I have used powder, glue, and liners. My partial does not fit correctly either. I need some advice on what to do. I am completely sick over these dentures. The whole situation is horrible. I am totally self conscious and rarely go anywhere. I avoid eating in front of others for fear of the dentures coming out. I always have a awful taste in my mouth from the glue or powder. I really hope someone can help me.