Aspen Dental review: Unsatisfactory work 165

PLEASE HELP us with a class action lawsuit. Your contact info would be helpful which I will forward to the attorney filing the case. Your help would be appreciated. Please forward to reachpartners@verizon.net

Thanks for posting your experience with Aspen Dental. They are off my list as far as getting first time dentures. Based on all the different people you had to deal with, it sounds more like a training facility than a professional established practice. It's always a Red Flag (warning) when a practice has a large turn over of so called professionals! Thanks again and good luck!

Aspen dental started a crown but never submitted the xrays to insurance co for payment then was not covered for procedure a year later.

I went into the Coraville, IA store at the suggestion of my mother. I had been missing my upper teeth since 2000 due to another screwed up dental situation, but had learned to deal with it. I had quit drinking and ended up with an infection in my back tooth. We just went on the 25th and the did x-rays, and he looked at all my "Rooted" teeth and we started talking about dentures. Not all my teeth are rooted, but after the impressions, molding, etc, Three of my teeth got riped/broke/something... the tooth i was originally having problems turned into a jagged mess, i'm on so many combos of pain pills, and the entire situation felt like a carnie-show when i was there. I wanted the best set up, because i'm tired of not having teeth... But having them do more damage. "That made such a cool sound, " said the dentist as he ripped out the mold. .. I have an appointment for wednesday, but i'm avoiding it at all costs... though i think the infection may just kill me first.

I too went to Aspen here in Bloomington, IL. They told me that I needed all my teeth pulled and get a denture. Quoted about 4000. I went in for a loose tooth. They pulled the wrong one. When I felt with my tongue thinking that they took the loose one which I pointed out several times they pulled the correct tooth with hardly no novacaine. No aplogies. Just said the tooth they pulled was bad and thought that was the one that was giving me the trouble. That one felt fine. After complaining to their corporate office the dentist called and asked what he could do to make me happy. I told him nothing and said I will not refer anyone to them and as far as I am concerned they are inept etc. Never go there. You may come out with a few less teethe.

Aspen Dental Bites pure and simple. Foreign Racist Dr. and rude Asst.Stay way from Watertown N.Y. OFFICE.

Aspen Dental should be closed down! I have not been to the dentist in a few years and setup an appointment with Aspen detal for a cleaning and exam, by the end of my visit I was told I needed a deep cleaning and some antibiotics that would cost 1, 500.00 never going over any of my options or what my insurance did or didnt cover, never gave me pricing for anything they were trying to charge me for, they made it sound like my teeth would fall out if I did not have this done (mind you my teeth are in pretty good shape) So I agreed and got sucked into a payment plan. So they started my fillings and tried rushing me to get the deep cleaning done witch was starnge. Fortunately the fillings took longer than expected and I had to leave to pick my daughters up from school so they never got to the deep cleaning. My boyfriend also had an appiontment with them earlier that day and he came home with print outs of everything he was being charged for and what his insurance covered and I wondered why I didnt get one, My next appt I asked for a print out of my charges before any other work was done, she told me the deep cleaning was $500.00 so I told her I changed my mind and did not want it I didnt realsie it was so exspensive and I would just like a regular cleaning instaed, I was told if I didnt get a deep cleaning they wouldnt give me ANY cleaning! So I said fine I dont want one then just do the fillings, they did 2 and my mouth hurt for days after they were done. I needed 2 more setup another appt while leaving, it was scheduled for 6:00 p.m. the next day they called me that afternoon asking me if i could make it in early, I said I would be there by 4:30 she said that was great! I got there to a full waiting room and was forced to wait until 5:45 only 15 minutes until my actual appt! I asked why i was asked to come in early she said sorry we are running behind which was not an answer as to why they asked me to come in early! It gets worse! I was placed in the chair numbed, the dentist left for about 30 minutes after numbing me, came back drilled me, left me again for about 30 minutes, in the meantime I can hear him going from room to room with unhappy patiants, he comes back does the filling, and says sorry we were supposed to do 2 today but I only have time to do one! I spent 4 hours there for ONE filling! They made me pre-pay for my services which are not done yet and I am at the point of letting them keep the money, I will NEVER go back!

Went to Aspen dental with my husband and our insurance. I was hurried to the financial person quickly and told my treatment plan was $400. When I asked to see what the charges were for... it included an electric toothbrush and an expensive rinse. Nobody ever asked me if I wanted to buy their expensive electric toothbrush or rinse? They just put it on my bill and assumed I would pay for it! Well I told them I already had an electric toothbrush and Listerine worked just as good as their stuff and to take all the extra's off my bill. I think i paid $80 for actual dental services. I did not return the following year nor will I ever!

I don't work at this company, but I have a friend working there. The women who is supposed to be H.O.D is almost never at work! She goes on leave for how many weeks, returns to work and then all of a sudden puts in sick leave for days on end, leaving the staff alone to do her work as well as their own. Why? There's has been complaints about this women, but somehow she always gets away with it. She's more at home than at work and she's head of the department. Leaving the others to take the rap for work that's not done that was supposed to be her responsibility. Please do something about this! This is so unfair!

I was in my local Aspen Dental today and had a very good experience. Granted I've not had the actual dental work done yet but they treated me with complete respect which shocked me. Due to the state of my teeth and the fact that I'm 33 a lot of people just assume I'm a druggie and treat me as such. Not them. My doctor was kind, considerate and compassionate. In fact the entire office staff was pleasant. Next Friday I am getting all of my teeth pulled and my temporary dentures. I chose the comfilyte dentures and was told it will be 4-6 months before my mouth would be healed enough to get the permanent ones. So far I'm impressed with them. I realize that could change once they do the work or after I receive my finished product. I will provide updates as I go.

Had surgery this past Fri at the Aspen Dental in Cleveland TN. 32 teeth were pulled and I must say it was horrible but not through any fault of my dentist. My dentist has been amazing. He was not stingy with the anesthetic. If I told him I hurt he gave me more then worked elsewhere while it kicked in. He was patient and understanding when I had a nice little panic attack. I would definitely recommend my dentist. As for the dentures. My tops turned out amazing. Way better then I thought temps would look and fairly comfortable considering I've just had 32 teeth removed. My bottoms on the other hand were ridiculous and have to be completely redone. I usually have a slight overbite which I want to keep but the lowers gave me a crazy underbite and I can't even close my mouth. My dentist was very upset with the guy who made them and called him in to show him the issues and tell him why something was important. Idk it was medical jargon to me. The point is that he cared and seems to be willing to fix the issue without any pushing from me. I have to go back later this week to get a new mold done before the bottoms can be fixed. I knew this was going to be a long process and there would be bumps so I'm not worried. I'm sorry so many have had bad experiences but I think it's largely dependent on the dentist treating you. I'd recommend mine to others for sure.

I came to Aspen Dental a year ago. I bought a denture they had on sale. They made my denture, the teeth were big a crooked, and bucked. I said I was dissatisfied. Dr. August told me" no smile is meant to be perfect" and more or less told me to bad. I had a trip to go on and within my first month I lost 4 teeth in the front that fell out they split up the middle. It has all been repaired. They told me the meterial could not hold up to my bite, and would have to up grade to comfylites. I get my impressions today for those. Hope to have a better outcome with these.

Update: Over a month and still no dentures :-( I'm honestly not sure who to blame. The dentist is telling me my mouth is too small to fit dentures into and I will likely have to go elsewhere to have my jaw bone shaved to make room. I honestly don't understand how I have no room considering I had room for 32 teeth when I went in there. I'm thankful my dentist did an excellent job with managing pain during the extractions but I'm disappointed in the denture process. I paid for comfylites and paid with cash I have no money to go elsewhere for additional work. Not certain if the dentist could have done anything differently so I'm unsure if this the fault of Aspen dental or just my bad luck.

my son got his top teeth and part of the bottom pulled out, he has a bad infection in his mouth and
now the dentist tells us we have to pay almost five hundred more dollars for an oral surgeon to open up what he has already started and i have paid almost five thousand dollars and i told them i had no more money and they said ok, no money, no help is their real policy.he is in pain, but i am so afraid of the infection in his mouth.i wish i had looked on the internet first, but now i am too late.

Patients are sometimes their worst enemies. They think getting all their teeth pulled and dentures made will be the ultimate nirvana. And then they always look for the cheapest places to do it.

Virtually all my patients are very sorry they lost their teeth and had dentures. But virtually all my patients can wear the dentures I make, and they look nice.

On the other hand, if you go to a sleazy corporate clinic where inexperienced young dentists are pressured to bill maximum revenues, you are asking for trouble. It takes years of experience to get good at constructing dentures. Recently graduated dentists usually cannot do it well.

Patients please:

1. Avoid extracting all teeth. Have partials instead of full dentures.
2. Go to reputable dentists who are experienced in making removable partials and dentures, not young graduates at sleazy corporate clinics.

aspen messed my dentures up dont fit at six months after teeth pulled they did final hard linner at one year latter dentures fell outa my mouth i had to file a caplant with bbc to get fixed then aspen still messed them up stay away from aspen dental a big rippoff

After two and a half years, , , 3800.00 spent (thanks to Care Credit and and an incredibly high interest rate), , countless visits to several different Aspen offices, , , here I sit, WITHOUT a functioning denture.!, , Poor quality, rotating dentists.. (no "continuity of care)... waiting 2 weeks for an "emergency " appointment, , , having the denture crack after only 8 months... going on my THIRD "repair", , , only to have it crack again a few hours later... lack of professionalism by staff... I could go on.. but what's the use... Here's the bottom line... once they are paid up front.. (Care Credit)... they have their money, you are left to deal with the credit card company (Care Credit).. and they treat you like you were gum on the bottom of their shoe!
Odds of having a satisfactory experience with Aspen is about 1 in a million.. (if that!).. I am beyond frustrated, angry, hopeless, , and any other negative emotion you can think of. My humble advice to ANYone thinking about going to Aspen? RUNNNNNN, , , DO NOT WALK, , , AS FAST AND AS FAR AWAY AS YOU CAN! I wouldn't recommend them to my worst enemy... much less my family and friends. I wouldn't wish this hell on anyone!
And may I add... this is the very "abbreviated" version of just how awful the whole Aspen experience has been.

Aspen dental screwed up my mouth this happened in 2013 and never been resolved. it was going to be a one day procedure and I would have a nice smile. that has come and gone and no smile. I cannot wear dentures now because dr bala left no bone and without bone the denture will not have suction to stay in place. this is going to cost me 25K more that I was told and I don't have the money. Help I don't know what to do? Any suggestions. This service of care was far below the standard used to measure performance. We have them in a law suit but running out of money. thinking about taking law into my own hand and blowing a couple rounds - if you know what I mean. I will be picketing aspen dental and dr bala to make sure these dentists don't get anymore business. please help us reactivation. Take away aspen dentals license and dr bal'as license too. teach them both a license.. take away the fun and see what happens next. how bad can this get. good luck!
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Aspen Dental in Fort Walton Beach, Florida agreed to give our money back as per the "Satisfaction Guarantee" after never being able to get a comfortable fit and multiple teeth falling out of the dentures within days of getting them, however, when the day came to giving back the dentures, as you get 90 days to return them, they did not want to take them back and have been playing the "I've got to call so and so for permission" game for over two weeks now, just trying to push us beyond the 90 days it seems, so then they can say we didn't comply with the rules.
These people are the worst to deal with, even the main company representatives never return our calls; but of course the poor lady who does answer the phone and takes all the grief is apologetic, but told us it's the Dentist that owns that particular practice that makes the final decision.

I need help on getting in on this class action suit? I am out $4000 on a full upper and lower from aspen, i bought top of the line dentures from then in 2013 and have recieved nother but abuse and misconduct from this company and not just from one location in one state but several. Can some one please help me?

I have also filed a complaint with the BBB.

I can't eat anything but soup bread mashed potatoes .things that are soft and some times not even that

I was told I needed a new top denture and bottom I did need a bottom but my top one was less than three years old they said they could not alight the top and bottom to fit correct without a new one. So I went for it they then checked my insurance told me my cost was 176.00. Ok I can afford that. Then come to find out insurance would not pay they charged me for the denture 2, 500. Not happy.

All they want is CareCredit. Josh lied, gave us false discounts to make it seem like they cared but all they want is your money. These people operate with a bait-and-switch business model. Don't be deceived by the cheap visit and X-rays. They plan on robbing you blind before you get out the door. After $3, 800 on our care credit account they want another $2, 100 to finish! Outraged!

I went to aspen dental back in 2009 I do believe. I went in there with a pain on the top tooth so they did a exray and a exam then they told me i had 3 cavities and the start of parodontal disease so they gave me the price and i gave them 1000.00 to fill 3 cavities i had so many visits they picked my teeth and put stuff on them every time I was wondering when they were gonna do the cavities on my last visit they told me i had a couple dollars left on my account i was like what they wanted to charge me 500.00 more dollars to fill the cavities i think i should get some of my money back.

Cindybug2009,

I'm really sorry to hear about your concerns. . We strive to make the financial process as smooth as possible for every patient and apologize if that hasn’t been your experience.

Would you be willing to talk in greater detail to our Patient Satisfaction group to see whether they can help? This team of specialists is based at our Practice Support Center in Syracuse and is trained to help resolve these types of issues. They can be reached at [protected] or patientservices@aspendental.com

Thanks,
Allie

Yes, they wanted to charge you more money. That's how Aspen makes bonus and meets the monthly budget.

Keep reading you're not alone in being scammed.

Allie, I love your form response to all the different patients that have been ripped off. Maybe you could customize the top paragraph. You could still try the worthless patient satisfaction at the bottom.

I should have checked this business out prior to switching my provider. My visit was an emergency with an abscessed tooth. Yes it was treated and an appt. made to extract the tooth. Suddenly the appt. was canceled by them due to the fact I noted on my initial application last fall I was taking aspirin for a foot I had broken. This is not an everyday dose nor is it or was it ever prescribed. Now this is 6 mos. later and I need clearance from my MD that I am not taking aspirin. Keep in mind it is 2 weeks later and I still have the tooth which will become infected again and they won't even refill the prescription. What to do? Pull the tooth myself!

They have no ethical medical morals and the office environment is extremely unprofessional. The tv commercial marketing seems like a dream until you experience their real talents.

Very unhappy.always in pain.don't smile.Though í was promised so much it all dantes after they got paid.after almost 10.000 dollars I wish í could show a different dentist Whats been done.I was charged twice for some procedure that was never done.went by the office many times they realized it was wrong.they said manager would call me its been almost 3 months and after many attempts by me reaching the so called manager í have never hurt from her.I financed the money to pay..being at my age and little to get by ill be paying for the rest of my life...for about ten thousand dollars that left me depressed.sad.in pain with an ugly smile.what í always loved the most was to smile to everyone.They're moto is we will give back your smile...confident Ryu...bull crap..liers they promised me my smile lebres me in tears...broken hearted in pain.thanks so much.

I have been trying to get set of dentures that would fit for almost two years and I still have not been successful. Aspen Dental have tried to get the upper and lower dentures to fit but when the upper would fit the lower would be off and vice versa. I spoke to my attorney about it and she suggested that I give them another chance, I went back and Aspen Dental tried to make a tray for another impression and I am still experiencing the same problem. I have tried to get my money back but have not been successful. I left the first set with them and now I have a second set that's just sitting in my bathroom on the sink. When I last spoke with the manager, she told me that they had tried everything as well as I had done everything and the only thing she could suggest was plastic surgery; And I said no. I tried to call her back to see if we could began the steps to getting my money but the clerk stated that the manager was with another patient. I asked her to have the manager call me but that never happen, please help!

I am so sorry for your pain, but If you want someone to talk to please contact www.boycottaspendental.com
We at B.A.D. are here for our fellow Aspen Dental Victims. Aspen Dental
has injured many innocent victims, and they MUST be stopped. Join B.A.D. today as
you may be eligible for our Aspen Dental Victim fundraiser (Boycott Aspen Dental).

I sure wish my husband and I had read the reviews also. My husband previously had a set of dentures and they were accidentally broken. Therefore, I made him an appointment at Aspen dental because we had heard they do the care credit program and we did not have the money to pay upfront. The first visit went well, they did the wax molds etc.. signed him up for the 18 months interest free. The total amount was close to $2700.00. Needless to say they are very nice until they have your money then forget it, They are the biggest [censored] you ever want to meet. The receptionist with her 6 ft long eyelashes acts like she doesn't want to be there, My husband had an appointment for 8am on a Saturday morning, had the appointment card in hand. They say you are not in the computer so we will have to work you in(very rudely) after and hour and a half he gets seen, for them to tell him there is nothing wrong with his teeth, it is him . His teeth actually drop out of his mouth, they are too big, they are crooked. He has blisters on his gums, the bite is off. He is very dissatisfied with the teeth and the service from Aspen Dental in Griffin, Ga. Today he goes back to get an adjustment again because his bite is still off and he still has blisters in his mouth. Very rude staff again and Dr. Dawson proceeds to argue with my husband saying his mouth is crooked not his teeth. He attempts to explain to her that when he bites down his left side drops, she proceeds to say the exact opposite of what he is telling her. I assume she was tired of hearing him because she tells another staff member that he's done he can go.
So, Basically she dismisses my husband and his concerns about HIS mouth. As a professional that is very unorthodox. As a wife it PISSES me off, we pay good money for dental services and we should not be treated half [censored]. Now, As a Business you should rectify the situation, Have the dentist fix his teeth to where he is satisfied with them and we should receive a significant discount for this situation. If this is not handled within 24 hours I WILL contact an attorney as well as the Better Business Bureau. I look forward to your prompt reply.
You can contact me Melanie Garr @ [protected] or by email @ cwood754@yahoo.com

Circa 2019...they are still scamming. I don't know how they are allowed to exist.

Thus is complaint I sent to them have

I am dealing with Aspen dental now on 08/24/2023 went in to get a tooth extracted it had broken from a terrible root canal. It really did not need to be saved it was a lower molar right bottom side. I told the dentist all I needed was an extraction he fear mongered me about my jaw appearance and told me I needed bone grafting and I never said that’s what I wanted they just did it? But then he was unable to even extract the tooth correctly and left pieces of it under the graft and flippilanty said if you have any problems come back? What? He didn’t even have the skill to extract the tooth. He said to me while trying I’m gonna cause more harm than good at this point so I’m gonna stop. WTF I’m so mad! I’m 52 and have had little work