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ATI Physical Therapy Customer Service Phone, Email, Contacts

ATI Physical Therapy
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ATI Physical Therapy Complaints 13

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8:54 pm EST
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Featured review
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At my prior visit I complained about the loud and percussive "music", it was lowered, but continued to increase my headache. Today (March 6, 2024), I walked in the facility to the loud sound they call "music". Headaches plague me and the minute I walked in, the loud percussive music assailed me, complemented by lyrics that seemed to be speaking of...

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3:06 pm EST

ATI Physical Therapy Billing

My wife received a bill for over $1000, and we called to setup a payment plan for 2 years with an initial payment of $200. We were told that the payment plan could only be setup for 1 year because our HSA Visa card expires in 1 year. We informed that my company will issue a new card when it expires and the HSA is given to us a benefit to cover our high deductible insurance plan. They could not help out. This will be the last time that we use ATI's services and will surely write a negative review on this company about their billing system. Very poor customer relations!

Desired outcome: Would like someone from ATI to contact me to discuss what can be done with this payment arrangement.Jessie734-765-3523

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ATI Physical Therapy I went to ATI Physical Therapy and they kinda brushed me off

I went to ATI Physical Therapy and they kinda brushed me off. They were treating a bunch of people at once and would just leave me hanging, forgetting about me. They expected me to do stuff by myself, which was kinda annoying. And then they wanted me to pay a ton of money, like thousands of dollars.

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Is ATI Physical Therapy Legit?

ATI Physical Therapy earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds ATI Physical Therapy to be a trustworthy company. Although there's a 0% resolution rate for customer complaints, which deserves attention, ATI Physical Therapy is known for their high standards and safety. If you're thinking about dealing with ATI Physical Therapy, it's wise to check how they handle complaints.

We found clear and detailed contact information for ATI Physical Therapy. The company provides a physical address, 2 phone numbers, and 2 emails, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

ATI Physical Therapy has claimed the domain name for atipt.com for a long time, which suggests that the website is established and has a history of being in operation. This is a positive sign, as it indicates that the website has been around for a while and may have a reputation to maintain.

Atipt.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Atipt.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

We looked up ATI Physical Therapy and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

However ComplaintsBoard has detected that:

  • While ATI Physical Therapy has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 0% of 13 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
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ATI Physical Therapy I had an appointment on 8/29/22

I had an appointment on 8/29/22. The website says, and it was confirmed many times, through phone and in person, by the receptionist, that the first appointment is a FREE evaluation. But they billed my insurance and then billed me on 9/10/22 for $35.88.

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ATI Physical Therapy I got a notice saying I owed money even though I already paid it off in 2020

I got a notice saying I owed money even though I already paid it off in 2020. I set up automatic payments on their website and paid $80 every month. At the end of the year, it said my payments were complete. But just last week, in 2022, they sent my account to collections. I'm arguing against the bill. I checked their website, but the automatic payment details are gone. When you call them, they just tell you to go to the website. I have proof of all my payments, but how can I show that their site said I had a zero balance?

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ATI Physical Therapy I've been a long-time patron of ATI Physical Therapy for many years

I've been a long-time patron of ATI Physical Therapy. They do a great job and the staff is wonderful. However, the billing department has been troubling me about bills I've already settled. I promptly pay with my credit card after each visit. The local office has repeatedly confirmed my account is clear, yet the billing department remains unyielding. Their records are significantly outdated. If this issue persists, I may escalate my complaint beyond the ComplaintsBoard.com. They incessantly request payment proof. How often must the local office provide evidence? Regardless of their records, they must upgrade their system for accuracy!

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ATI Physical Therapy I got referred to ATI Physical Therapy by my knee specialist at ***

I got referred to ATI Physical Therapy by my knee specialist at ***. They said my insurance covered it and I'd pay $7.50 each visit. So, I paid that every week like they told me. But then, I got a bill for $168 for a whole month of service. I called their billing department and they said I actually had to pay 15% coinsurance. They never explained that to me before, and when I complained, they pointed to some authorization I signed. They tricked me into thinking I only had to pay $7.50 per visit instead of telling me what my insurance would cover. Now I can't easily pay the bill, so I have to stop treatment with them. I'm sure there are lots of other patients who get surprised and misled by this company's billing practices.

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ATI Physical Therapy ATI PT Norterra, I called their billing department about an invoice and asked for an explanation of the charges they said I owed

ATI PT Norterra, I called their billing department about an invoice and asked for an explanation of the charges they said I owed. The first person I spoke to said the charges were because my insurance deductible hadn't been met. But that's not right because I had other procedures that year that definitely exceeded my deductible. I asked the ATI person for copies of the contracts I signed during my 4 visits, copies of the payment requests they sent to my insurance, and a recording of our conversation. She said she couldn't give me any of those things because she didn't have access or permission. She also said it was my responsibility to call my insurance and make sure they paid. Basically, I didn't get any details about the supposed balance I owed or any proof of the charges.

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ATI Physical Therapy My case ID with ATI is ***

My case ID with ATI is ***. At my first visit on 12-8-22, I was shown electronic info to sign. It said my cost would be $10 per visit. I didn't get a copy of the forms I signed electronically. The employee didn't mention paying my whole deductible. They said I should do 15 appointments, which I thought would cost $150. I signed up for auto payments and didn't expect any other bill. After 13 appointments, I got a bill from ATI. They charged me the full amount after insurance adjustment. It was based on my unmet deductible. The amount was about ten times what I was told. I feel they tricked me into making more appointments by lying about the cost. They cheated me into spending extra money. I don't think I should pay the $1,570.34 bill because they were dishonest.

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ATI Physical Therapy On 8/2, I went to ATI Physical Therapy for shoulder therapy

On 8/2, I went to ATI Physical Therapy for shoulder therapy. I asked *** to make sure my insurance will cover all charges, including copayment, because I haven't been working. She looked at the computer and told me that my insurance will cover all payments and not to worry. So, I started the therapy. They gave me a folder with graphics of what to do and left me by myself 95% of the time. Only at the end, a therapist would stretch my shoulder for about 5 minutes and put ice for 10 minutes. I had to clean with a used rag all the equipment I've used. For the little time I was helped, it was from a non-licensed therapist. They waited about a month to let me know that I had a copayment and sent a *** for it when I clearly asked if they had a copayment, and I was told no. Everyone else, all doctors' appointments I had, they tell me in advance what the copayment would be. I don't know why ATI Therapy lies to their patients, not being upfront and telling them what the copayment would be. I don't think this is an ethical thing to do. I would like for you to help me with this matter if it's possible. thank you.

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ATI Physical Therapy My daughter received Physical Therapy for a college sports injury

My daughter received Physical Therapy for a college sports injury, and our main insurance was supposed to cover it. The school was responsible for any remaining balance after the main insurance paid. The remaining balance was automatically paid from our health savings account linked to our insurance policy. The secondary insurance has now paid the patient portions, and we need a refund for everything that was paid from the health savings account because it wasn't our responsibility to pay. I've called ATI Physical Therapy billing office many times and spent hours on the phone, but we haven't reached a solution. They received the payment but applied it incorrectly. The last time I called, they said they would review all the services thoroughly and resolve the issue by 3/10/2022 at the latest. I've tried calling three times since then and waited on hold for hours. It's now 4/15, and we still haven't received a resolution to correctly apply the payments and refund the $1577.10 from our health savings account.

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ATI Physical Therapy I've been having a problem with ATI Physical Therapy's billing that I just can't seem to fix

I've been having a problem with ATI Physical Therapy's billing that I just can't seem to fix. They keep billing my insurance company under the wrong names, so my insurance won't pay them. I've tried reaching out to them multiple times and they fixed the mistake, and my insurance paid them. But then ATI goes back to billing my insurance under the wrong name, and my claims keep getting denied. I've had many conversations with them about this issue. At one point, they told me not to worry because I had a contract with them and I only had to pay my copayment. It's been over a year since I went to physical therapy, and I recently got a letter from them saying that if I don't pay, they might send my account to a collection agency. When I called the number on the letter, I talked to someone overseas who told me that my bill has been resubmitted to my insurance company and I should wait to see if they get paid. This is different from what the letter says. She also said that someone would call me back about my bill, but that hasn't happened yet. After looking at all the complaints filed with the ComplaintsBoard.com about ATI's billing practices, I wish I had gone somewhere else for physical therapy.

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ATI Physical Therapy Complaint about ATI physical therapy, particularly a certain branch

I'm writing to express my dissatisfaction with ATI physical therapy, particularly a certain branch. My attendance spanned from June 15, to July 3. Initially, they confirmed my insurance approved the treatment. After completing the initial sessions, I was informed of approval for additional therapy. However, it was later revealed that my insurance declined coverage, a fact not communicated to me beforehand. Despite assurances of coverage, I was misled and incurred over $1,200 in expenses. Subsequently, my account was sent to collections without notice. Attempts to resolve this with the branch have been unproductive, leaving me to seek external assistance to address the deceptive practices and financial burden imposed on me.

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About ATI Physical Therapy

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ATI Physical Therapy is a leading provider of comprehensive rehabilitation services in the United States. With a strong commitment to patient care and a focus on delivering exceptional outcomes, ATI has established itself as a trusted name in the industry.

One of the key strengths of ATI Physical Therapy is its extensive network of clinics, which are conveniently located throughout the country. This widespread presence allows patients to access high-quality care close to their homes or workplaces, making it easier for them to receive the treatment they need.

ATI takes pride in its team of highly skilled and experienced therapists who are dedicated to helping patients recover from injuries, manage chronic conditions, and improve their overall physical well-being. These therapists undergo rigorous training and stay up-to-date with the latest advancements in rehabilitation techniques to ensure that they provide the most effective and evidence-based care.

ATI Physical Therapy offers a wide range of services to address various musculoskeletal conditions and injuries. Whether it's recovering from a sports-related injury, managing chronic pain, or rehabilitating after surgery, ATI has the expertise and resources to develop personalized treatment plans tailored to each patient's unique needs.

In addition to its clinical services, ATI Physical Therapy also emphasizes patient education and empowerment. They believe that educating patients about their conditions, treatment options, and self-care techniques is crucial for long-term success. By equipping patients with the knowledge and tools to manage their own health, ATI promotes active participation in the recovery process and empowers individuals to take control of their well-being.

Furthermore, ATI Physical Therapy is committed to delivering exceptional customer service. From the moment patients walk through the door, they are greeted by friendly and compassionate staff who prioritize their comfort and well-being. The clinics are designed to create a welcoming and supportive environment, fostering a positive experience for patients throughout their rehabilitation journey.

ATI Physical Therapy also values innovation and technology, leveraging cutting-edge equipment and techniques to optimize patient outcomes. By staying at the forefront of advancements in the field, ATI ensures that patients receive the most effective and efficient care available.

In summary, ATI Physical Therapy is a trusted provider of comprehensive rehabilitation services, offering a wide range of treatments and personalized care plans. With a commitment to patient education, exceptional customer service, and a focus on innovation, ATI strives to help individuals achieve their optimal physical health and well-being.

Overview of ATI Physical Therapy complaint handling

ATI Physical Therapy reviews first appeared on Complaints Board on Aug 13, 2023. The latest review Service was posted on Mar 6, 2024. ATI Physical Therapy has an average consumer rating of 1 stars from 13 reviews. ATI Physical Therapy has resolved 0 complaints.
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  1. ATI Physical Therapy Contacts

  2. ATI Physical Therapy phone numbers
    +1 (630) 296-2222
    +1 (630) 296-2222
    Click up if you have successfully reached ATI Physical Therapy by calling +1 (630) 296-2222 phone number 0 0 users reported that they have successfully reached ATI Physical Therapy by calling +1 (630) 296-2222 phone number Click down if you have unsuccessfully reached ATI Physical Therapy by calling +1 (630) 296-2222 phone number 0 0 users reported that they have UNsuccessfully reached ATI Physical Therapy by calling +1 (630) 296-2222 phone number
    +1 (864) 454-0904
    +1 (864) 454-0904
    Click up if you have successfully reached ATI Physical Therapy by calling +1 (864) 454-0904 phone number 0 0 users reported that they have successfully reached ATI Physical Therapy by calling +1 (864) 454-0904 phone number Click down if you have unsuccessfully reached ATI Physical Therapy by calling +1 (864) 454-0904 phone number 0 0 users reported that they have UNsuccessfully reached ATI Physical Therapy by calling +1 (864) 454-0904 phone number
    Management Philosophy
  3. ATI Physical Therapy emails
  4. ATI Physical Therapy address
    790 Remington Blvd, Bolingbrook, Illinois, 60440-4909, United States
  5. ATI Physical Therapy social media
  6. Olivia
    Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 11, 2024

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