AT&T
Reviews and Complaints

Telemarketer called and convinced me to switch from cable to a bundled package of Uverse, phone, and internet. My internet and phone service got hooked up okay, but I never received Uverse equipment. I called in and was told that the order wasn't placed because I live in an area that is not serviced by Uverse. They convinced me to sign up for DirectTV to keep the bundled price. Told me all the plan prices and features were the same. After getting DirectTV installed, I found out this isn't the case. LOTS of fees for standard services under Uverse. They credited some, but after arguing on the phone / sitting on hold for about 5 hrs. total, I'm still going to be paying at least $350 more for less service. Lesson learned; it doesn't matter what AT&T says over the phone. Unless you record all your phone calls, make them send the info in writing before committing to anything. Or better yet, hang up and save your time and money.

I work in the customer service department of a small town bank. I have had several customers call me to inquire about a strange debit on their account payable to 12525 Cingular Way Alpharetta GA. More research revealed that the debits were to AT&T and were debited using the customers debit cards. One account was hit for $301.10 and $456.18 within about a two week time frame. None of the customers said to have authorized the debits or have any idea why AT&T would have debited their account because their phone bills were current. The recieved little to no cooperation from AT&T. I'm wondering if it isn't some scam using AT&T's name. Just wanted to give everyone a heads up on what little I know.

Call in March and April to conceal Yellow pages, was told must be in writing in there format. Requested format four times. Tried by email fax and letter none. Called again from Mach to September as book comes out i n September. Than started to receive bills, I said no to the bills as i requested no automatic contract. Then turned over to collections again i made the contract. Still fighting, turned over to Allen West. Please i filed with State utility commission, FTC, FCC still no help.. Please we need some help from the Fed's. AT&T so bad

We had AT&T U-Verse installed less then 10 days ago. so far it has not worked for a full day at one time since the install. We've had 4 troule tickets resulting in 7 different people come out and look at it. The first 6 technicians which included 2 senior techs and 1 lineman all agreed that it was in the lines comming to our house, somewhere between 1500 and 2000 ft. from our house. The lineman that came out toda in a bucket truck said he could find nothing wrong. It's still not working, so we're having it uninstalled and everything we had before hooked back up. Now I have to call Dish Network to come out and repiar the cables that AT&T cut to put their stuff in. I haven't been very satisfifed with the service or the customer service. I will not do any business with this company again. I rate their customer service very low as they would never send out what they needed to fix the problem and all of the techs complained of lack of training on the new technology that AT&T is using to boost the U-Verse signal. I find it very hard to believe that they won't even repair the cables to my Dish that they cut. I would not recommend AT&T U-Verse to anyone!

Since mid-April I have not been able to carry data or voice service throughout my home. I have lived here for 8 years and had service with AT&T wireless for at least 10 years. I have not changed phones or anything on my end to make this happen. I have called technical support three times since early May. They say they have fixed items at the cell site but the issues still exist. I am ready for a new carrier. I would gladly keep service with AT&T if I could reliably use the services I used previously and that I am paying for, from home.

Iam with ATT wireless from past 4 Yrs and no complaint, but with that in mind i signed up for DSL internet service and bought hell to myself.
Already the shipment arrived Late, then the setup suppose to be 30 min job and mine did not sync up.Called customer service and everytime they ask for a call back number and never once till today they called me to ask the update.
I literally struggled for 12 days and lost hope.Everytime i call the Service Disconnect agent, she connects me to technical support and believe me AT&T dont have even a single Technical expertise (Iam also a Telecom engineer), they are just worse than anything, they dont know more than whats written in their Guide document to help us. just disconnected.Only i wasted my 7-8 Hrs of phone call and Stress myslef.
Please dont go for this service...Never ever!

My mom and I have had nothing but ### with these ###s. We have att Internet and it sucks, , it drops all the time and they out us on hold and put us on with someone we can't understand and they have no clue what they're doing, then less then 2 days later our internet doesn't improve after their so called help. We Have high speed Internet and it drops and it won't less us have more then 1 computer on it, and my cell phone service sucks even worse, , I can have all bars and my texting will drop and my calling will have a bad signal then drop, , all our phones do is drop calls and texts and we have bars, , att rethink possible it's more like rethink impossible, , att SUCKS!

On April 16, 2011, my iPhone 3GS was bricked. I called AT&T, who said I was still under contract for the data/phone plane, and had to upgrade my phone to the iPhone 4. However, because I was not within 3 months of my two year contract, I had to pay $199 for the iPhone 4, plus $200 to renew my contract. I told AT&T I had no intention to renew any contract, and that I wanted out of my contract. I was promised my Customer Service David Dupey on 6/03/2011 that I would receive a check in the mail for $84.93, since AT&T customers always pay one month in advance for service. In my case, I had paid for service from 5/01/11 - 5/31/11 on my April 3rd bill.

I was also promised a call back from a manager on June 14, 2011 with a followup email. Not only did I not receive a phone call or email as Mr. Dupey promised, I was told AT&T does not pro rate for the month not used. The CSR argued with me even though I told her when I signed up for service on 12/28/09, that I was pro rated for two days of service for 12/30/09 - 12/31/09 then charged one month in advance for 1/01/10 - 1/31/10.

I also spoke to a Jackie Delia, and her manager, Leanna Thomas, who told me the Terms and Conditions had changed since I signed up as an AT&T customer from Verizon. And that the terms clearly state no reimbursements for pro rated service, even though AT&T can pro rate to start a service.

I switched over from Verizon to AT&T solely for the use of the iPhone. I suggest to those interested in the iphone to sign up with Verizon, or if you want to use AT&T service, do NOT sign a contract, but buy a new or used iphone on ebay or Amazon without a contract. Pay month to month. The service at AT&T is lousy, and they do not have dedicated staff to help with mobile services like Verizon has.

NEVER GET INTO A CONTRACT WITH AT&T. They will change the Terms and Conditions on you. I also suggest you file a complaint with the FCC, and join another AT&T class action suit for iPhone users.

AT&T sucks! Merging with T-Mobile will hurt T-mobile's customer service base. AT&T has lost many iPhone users to Verizon, even though AT&T states you cannot surf the web and talk at the same time. Quality of service is important, and Verizon's customer service and network is the best.

Ba Bye AT&T. So happy to be out of contract with you, and I am never going back!

Since 9:00am I have been trying to contact the Technical Support Team for the AT&T U-Verse High Speed Internet. I have to set up a NON att.net email address on my Microsoft Outlook and in order for me to be able to send out emails, I needed the correct smtp and ssl port numbers for it to work. I have a Networking degree and software troubleshooting is my STRENGTH! By 4:30pm I had been given incorrect information on how to set up the Outlook, I was transferred, hung up on, and even told that only a "special" online tech support team could help me but of course for a hefty fee. I explained over and over that all I needed was the basic information on what is required to approve outbound emails on their internet service for outlook. After paying their "promotional" fee of 49.00 and allowing a technical person to take over my laptop and "fix" the problem - I sat here watching this tech person make mistake after mistake when setting it up. Finally (I guess she got to the right chapter on her manual) she was able to see that all I needed to do was add my non-att.net email to my att.net email and verify it's a valid email. VUALA! It works. It cost me HOURS, aggravation, AND 49.00 to have some idiot just add my information to their email. Why couldn't they just SAY that?!?!? I am not a ###, I could have done that in 2 seconds and would have been able to work from home like I planned instead of wasting an entire work day dealing with idiots. THEN she has the audacity to ask if I would like to sign up to their 15.00/ month tech help and get this "great service" anytime I have a technical problem. If it wasn't for the fact that my husband loves the cable they provide and the internet itself is fast and easy ... I would have canceled my account at that moment and went with another provider. I don't think it's right for them to block their portals where you are then required to have them unblocked or get the right portal numbers to use and then keep out the part of needing to add the email to their account in order to verify it. It's just simply a SCAM and a way to make money off of the people that are not computer savvy and a slap in the face to those who are. The best thing is that there is not 1 place on their site or via phone where you can complain about the crappy service or their way of scamming you out of 49.00! (mind you, that amount was a special given to me for being irate - the original fee is 145.00).

My quality of service had been getting worse over the last few months to the point that I cannot get a signal in the building and service in the general area has degraded to the point the phone is searching for several minutes.

I contacted AT&T twice and they claim nothing is going on that would effect the signal. Then I read that they are redistributing frequencies. I believe AT&T is not being very honest.

I also have emailed business customer service and have not had a reply. I don't know how a company can advertise so much for an inferior service. Until I had this problem with degrading service, I was holding out for the AT&T & T-Mobile merger.

At this point, service is so bad and unreliable, I will have to change. Unfortunately, I will be advising my corporate customers to do the same. There again, AT&T did not respond when I indicated that this could effect some of the larger corporate accounts.

Good-bye AT&T.

I moved and had to change my service since Verizon FiOS is not offered in my new area. I found a package deal that seemed to meet my needs. While everything was installed/turned on at the date/time requested the DSL was not. I received the do it yourself install kit 5 days later and got it working. It was not what I expected and decided to cancel the DSL and move to a cable internet provider to get my speeds up to a reasonable level. When I tried to remove it from my account (17 days after it was started) I was told I could not and would have to pay for the entire year. While I did not recall that part of the TOS I was flabergasted. The CSRwas somewhat rude and told me it was my fault if I didn't understand the TOS and not hers and that there was nothing I could do. Well, not having the TOS with me I stated to the CSR that was an unfair business practice. Especially since I didn't have the service ontime. She then told me it not AT&Ts fault that I didn't understand it. I agree, I should have ready the many pages prior to clicking "yes." Anyhow, I asked for a supervisor and she told me one would call within 48 hours but that there was nothing else she could or would do. I am completely floored at the caliber or what AT&T calls service professionals. Well, while I am still waiting for call from the supervisor I found the most recent TOS and discovered that I can cancel my DSL service but I may incur an early termination fee. While I thought that kicked in after 30 days of service I am okay with paying an additional month or two for termianting my service but not an entire year. Besides their 6Mb DSL being extremely poor the service received and the "It's your own damn fault" attitude I got from the customer service rep I will never recommend AT&T Internet to any friends or business I work with.

The commercial shows a group sitting at a table for dinner, one of the three people has an AT&T cell phone - which the woman suddenly notices has what is supposedly a very realistic picture of a spider on it - so realistic that the other guy at the table takes off his shoe and beats the phone to "kill" the spider... The woman SCREAMS HER HEAD OFF... this is such a startling thing to hear in a commercial... the premise is funny, the topic is fine, but having someone SCREAM in fright during a commercial - and go on for several seconds... is VERY annoying... I don't understand why companies are resorting to this kind of attention grabbing that honestly offends many people... it is such a stereotype for the woman to scream and the man to kill the spider too... and the abuse of the product - what message is that giving? it's ok to smash someone else's cell phone? It's really just the noise - commercials are louder already than the regular part of a show - so having the SCREAM is almost as annoying as someone repeating themselves over and going on and on about a topic... lol

I've been a very happy "DSL" Customer of AT&T for 4 years. I live 20 feet from the hub so it was the best 6mb connection I have ever had Hands down. Now the hell starts. I call and Order Uverse
Because Streaming movies and Loading web pages on DSL 6mb was finally getting very slow. Which is just SAD we need that Kind of bandwidth now days. Feel sorry for dial up users. they cant do
anything.

~THE PROBLEM~
So the install went fine. minutes after the tech leaves the " battery backup" Started making this squeal sound. usually a dieing battery sound. It did that for a few days due to their WONDERFUL Scheduling they do for
their customers. 1st tech was 12 to 4. I had to leave at 6. tech calls me and says hes 45 to an hour late. I said forget it. Rescheduled. Next day, "Another 12 to 4" . tech gets here at 4:30, checks everything and all the signals and what not was fine and he must not have believed me about the battery because even though AT&T told him to bring a battery and replace it he did not change it even after asking him 3 times. He kept saying it was fine. He leaves, and sits in my parking lot for at least 30 minutes as my girlfriend got home at 5:45 she saw him parked out there. I told her he didn't replace the battery and that's when she told me he was sitting there. She walked in and heard the Battery Beep. I said see. Am I crazy? NO! So I called him back since he was close and he came and replaced it. Ridiculous. next day my modem shuts off out of the blue. I heard the battery click off. Came right back up after rebooting. 2 days go by and it did it again. So I called for another complaint. They wanted to send a tech. I was NOT happy about this. another 12-4, You would think I'de pick a 8am-12. but that doesn't work out. So the next day comes. They call me at 4pm saying he will be here before 6. he calls at 5:50 and said I'm on my way from grand rapids. my GPS says 1 hour and 10 minutes to get there. I asked him, "When did you get this appointment?" he exclaimed that att JUST called him and asked him to come down here and see whats wrong. ARE YOU KIDDING ME? He wouldn't get here till 7:00 PM. I said I am sorry but just turn around and go back home. Thanks anyway. He tried to get me to let him come down but I had waited all day. Tired and sick of it. had to leave at 6:30 anyway.
~END~

So, all in all. I WISH I HAD DONE NOTHING! This whole change from Dishnetwork and dsl to UVERSE has been a NIGHTMARE!

I don't fully understand why DSL can only go 6mb. I do like the 12mb service. pages finally load fast again and I can finally stream movies with not too much lag. But I do miss my rock solid DSL.

Comcast is just a nightmare out here. Worst ISP here. and no other options at all. Monopolies or something. Charter cable is a mile down the road. but we cant get it because why? Yhey don't run separate lines for each cable provider. So that's not the problem. I guess they don't wanna "rent" the lines this far? i don't know. Just irritates me.

Thats me experience with ATT-Uverse so far. = crap

20 May 2011
As a medical professional in Baton Rouge, Louisiana, I have ethical standards that I hold myself and my practice to as well as my associates. I advertised with AT&T Yellow Pages/AT&T Advertising Solutions/BellSouth Advertising & Publishing Corporation (AT&T) for several years and find the way in which this company has conducted business, specifically over the past two years, has been completely unethical and unprofessional.
I signed a contract with AT&T for advertising with a monthly charge of $1, 153.60 and Mr. Michael Thomas was assigned by AT&T as my account representative. Mr. Thomas advertised and promoted Internet Directory, Internet Hosting, and several other internet services that directly resulted in an increase of my monthly billing from $1, 000.00 to $3, 478.00.
Mr. Thomas provided updates on the business generated by the AT&T internet advertising that proved to be inaccurate when compared to www.googleanalytics.com. When presented with this information, Mr. Thomas continuously defended the information provided in the updates from AT&T yet agreed to remove the unwanted services as I was exceedingly dissatisfied with the quality of service I was receiving. Even though I requested the removal of unwanted service, AT&T continued sending monthly bills with charges for services that I no longer wanted. When I initially established service with AT&T, I signed a contract but was unaware that business agreement where my service representative could arbitrarily disregard the requests of the client.
Recently, AT&T filed suit against me in Georgia although I reside and practice in Louisiana where there is a local branch. I contacted my attorney to investigate this case, and my next step is to file complaints with the Fair Trade Commission, the Consumer Trade Commission, and the U.S. Federal Communications Commission as I firmly believe this to be a breach in contract and unethical business practices of AT&T. Furthermore, the Better Business Bureau Code of Online Business Practices have not been upheld since AT&T did not remove the additional internet advertising charges at the request of the consumer. My intention is to find a reasonable solution to this matter.

I ordered a DSL package from ATT on Dec 15, 2010. The package was based on getting rid of my cable internet connection (Time Warner) for DSL Elite at $19.98
per month for one year. I agreed to this and set up the DSL internet; however, they did not tell me that my METRO line was discontinued. I called back to get my METRO line installed, which was a change in phone number. I told them that my contract with them is not to change due to their incompetence. I have had the DSL for 5 months and have to call them EVERY Month as they keep charging me $40.00 for a contracted $19.98. I'm tired of calling and getting this fixed. I went to the website to find out about my contract times and found the contract STARTED AND ENDED on the SAME DAY! How can this be? Where's the Discount Package? I should not have to call every month for them to HONOR Thier Contract! Frustrated.

Summary: stay away from AT&T. I am now a Tmobile customer and so far have seen a greater level of transparency as opposed to the old Tmobile.

Issue 1: Early cancellation due to misinformation by AT&T reps.
- Fully conscious of contract cancellation fees, i called AT&T on multiple occasions asking when my contract expires. The reps on 2 occasions said that April 12, 2011 was the expiry date. After i cancelled on April 15, 2011, then i received a final bill which included cancellation charges. When i called to inquire, they told me the contract was over in September and even though they could see records of all the past calls, they would not honor what the past reps had told me, and insisted that i pay the cancellation fees.

Issue 2: AT&T does not remove Iphone data plans when a user removes the iphone from their account.
- When i lost my iphone, i called to deactivate the line. The rep deactivated it but did not inform me that the data plan would still be active. This should be the responsibility of AT&T to remove the plan.

Issue 3: Knowing that AT&T would be charging me for my final bill of which i disputed, i went online to remove the automatic payment. AT&T charged me automatically anyways, illegally charging my credit card without permission.

We got ATT DSL 11 months ago. I have had issues with ATT in the past, primarily their customer service, but I went ahead with the order anyway. I called and asked for the cheapest DSL possible with no phone line. They said they had a $19.95 deal going, but failed to mention there was a year contract requirement. The "deal" was saving us $10/month. We bought a new home as the lease was ending in our old place, and called ATT to transfer services. They said they didn't have DSL there, so we would have to cancel since we were no longer at our old address. They did not tell us there would be a $150 early termination fee. Then we got the bill 3 weeks later with the extra $150. I called immediately and was told there was nothing they could do, "company policy". They said the bill was final and could not be changed. They did say that if I wanted to start home phone service for only $15/month they would be kind enough to send me a $100 gift card. I was willing to pay out the contract term and a portion of the early term fee, but they would not negotiat at all. I had to pay it all. They went by the contract, butt hey were very sneaky in their actions. I, nor my family, will ever use an ATT product again. I will do my best to spread the word of how little they care for the customers. They only care about bleeding a few extra dollars out of you. I will do what I can now to try and stear as many friends, family and co-workers I know away from this company. My goal is to cost them much more than the $150 they took from me.

In view of the AT&T data scandal, and having been a victim thereof, I have seriously audited and deleted non-essential apps, which happened to be most of them. I am also self imposing a moratorium on any app purchases I do not absolutely need until the scandal is resolved. The scandal also caused me to re-examine my iPhone's purpose, and quite frankly, all I really need is the phone, anything else and I'll find a wi-fi hotspot.

I only pay about $25 for my internet service, but with the quality that I'm getting, I should be paying less than 15. Sometimes I have days with few problems, and some days my internet disconnects every 5 minutes. Literally. It takes about 20 seconds for it to come back on. This SUCKS for online gaming because once you lose the connection for a little while, you get logged out, which messes up my progress. It also ruins online voice calling and video sharing. It can sometimes stay like this for over 15 minutes! I am also supposed to be able to download at a rate of 3008 kilobits (376 kilobytes) per second. I have yet to see a single download speed of more than 320 kB/s, even at it's peak.

So what am I paying for? A connection that can drop at any moment and ruin whatever I'm doing, download speeds that are 50kB/s less than advertised, and on top of that, Customer Service won't help one bit. They just tell me that it's my internal wiring in the house, but I had that checked out and it was all fine. I'm switching back to Time Warner. I don't care if my internet speeds are half of what I have now. As long as my connection never drops and my bandwidth works as advertised, I'll be happy.

Recently I purchased a Go-Phone plan which includs connection to internet. While I can make and receive phone calls, I can not connect to internet. My phone (Nokia 2730C) shows "invalid web setting." Nokia suggested me to contact AT&T because "it is your service provider's responsibility since they were the one who offer and support GPRS internet services."
While I had tried hard to contact AT&T for assistance without success. The service no. of "Go-Phone [protected] provide options for checking balance, adding money, etc.. But one can not reach a live person.
Finally I found out that it is stated on their web site http://www.wireless.att.com/support/content.do?page=phone-device-support%20
"You can not contact us directly via phone, or in person".
Neither is an e-mail address provided.
I am so surprised.
What kind of customer support!
How can it be for such a big company like AT&T sell a product (plan) that does not provide any technical services.
How can this happen in United States ?