AT&T’s earns a 2.2-star rating from 2164 reviews, showing that the majority of telecommunications consumers are somewhat dissatisfied with service and connectivity.
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outsourcing their customer service
I am outraged that AT&T seems to have outsourced their customer service. I just tried to get some questions answered by calling their 800 number.
In the past, I was always pleased to speak with a cordial, English speaking representative. Today, however, I got a non-native English speaker. I had to repeatedly ask him to repeat himself, as I had great difficulty understanding his very thickly accented English. Although I tried very hard not to let my exasperation become evident, it must have, because he quickly became highly offended and verged on rudeness in his replies. Companies who are outsourcing their customer service need to remember that a large portion of the population are aging Baby Boomers with all the attendant hearing problems. Decreased hearing along with trying to understand very thick foreign accents over the phone can quickly sour us on these companies.
The complaint has been investigated and resolved to the customer’s satisfaction.
Bad service and bogus charges
When I complained to AT&T about a bad connection with my phone service (lot's of static), they said that they would "check on it" and that they would "get back to me," but they never did get back to me. To add insult--and shock--to injury, my next bill was up by $58 dollars!
When I called AT&T to ask them why my bill was so much higher than usual, they claimed that I had requested that they come over to check the problem at my home. Even though I made no such request and I live in a house, they told me that they supposedly came to my home and the "landlord wouldn't let them in".
I told them that they are supposed to ask me first before charging me for any supposed service and they did not inform me or get my consent. They rudely told me to "let [them] finish" and continued with countering that they "don't need my permission" and that they will have it "investigated" and it will take 10 days.
They said that they will call me, but if they don't call me then I am supposed to call THEM and ask about the investigation. They told me that if they decide not to credit me, then I will have to ask them about "my options" (whatever that means).
Yes, I was RIPPED-OFF rudely and unapologetically by the corporate giant AT&T. Basically, the message was that they are a monopoly now and that I have to take their bad service and bogus charges because I have no other choice!
The complaint has been investigated and resolved to the customer’s satisfaction.
Ever since I combine My ATT U-verse & DirecTV account I have had nothing but major major problems. They continue 2 add channels & insurance that was cancelled over 8 months ago. Every month 4 the past 5 months since combining my bills I have 2 call in & straighten this out. They tell me each time the problem is fixed when it isn't, DirecTV ATT suck
I agree with all of you, but I see most American no have any idea what real are socialist system or liberals. See Mexico case, only one provide all services and charge what won plus abuse, because are call monopoly, who here are illegal, but that why Liberals was set corrupt liberals Judges any where. Att start moving across fine line, from business to criminals activities, this are to normal for Dems. See whop provide free phone and who own? a super rich Mexican, and who paid? a tax payer.Who was live under a socialist system know very well how very high corrupt are a system, like me, I can predice what a President be will doing time before, but a future? well he no have any intention of leave a office. ATT doing public monopoly, why was but Direct TV? no competition be will abuse in big how will like.
Employee at AT&T store kisses guy while working in store.
at&t is holding my mail hostage because I have not fully paid them.
to many attempts at redeeming (At&t)getrewards.att.com
Where is the website for redeeming my reward. I sure canot find it.
This wed site does not exist. This is false advertisement.
UNABLE TO CHECK THE CURRENT STATUS OF MY REWARD.
no such web site
Rebate from 2007 never received. Called three times and still have not gotten 5 months later.
unfair billing practices!
AT&T assigned a bad number to my new home. The number was blocked by MCI for outstanding debts in past years.
AT&T said that they would give me a new number, but I would still have to pay the bill for the bad number.
I paid $106.
3 weeks later I received another bill for $53 on the bad number. AT&T said it was a bill for a partial month on the bad number. I paid $53.
One week later I received another bill from AT&T for $123 for a long distance call made to Thailand and I would have to pay, however, the agent agreed to drop the the charge down to $24. I paid $24.
One week later I received another bill from AT&T for $123. ON the phone again, and the AT&T agent said that It was dropped to $24, but I still had to pay additional taxes and fees amounting to $19. I paid $19.
Two days later I get another bill from AT&T for $123. I called and their agent said that I owed nothing and he would "stop the collection department errors".
I figured that it cost me about $200 to pay off a service that I never had from AT&T, but at least they wouldn't ruin my credit.
Five months later, December 18, 2006, I received a later from Money Control, Inc., a collection agency, for a debt of $123.07 owed to AT&T.
When I called AT&T, their computer would only only allow me to pay the bill, stating that I could not speak to an agent until the bill was paid.
Re:My Account with AT&T and My Dispute of All International Calls Charges (Via telephone conversation on 11-10-06, Fax dated 11-10-06, Fax dated 11-11-06, Fax dated 11-15-06, CC letter dated 11-26-06 and Letter dtd 12-03-06
Dear Sirs,
I am surprised by the number of threat letters AT&T send me without finding the time to investigate and answer my enormous correspondences, in which I repeatedly disputed the international call charges on my long distance bill!
The reason I dispute the bill was that AT&T has repeatedly and without my approval slammed my international carrier, Net One.
The service with Net One, which I chose to be my sole International carrier, was established on July 3rd, 2006. My Net One Customer number was 640. I was glad to use Net One as my International calls’ carrier because it was known that AT&T was the most expensive carrier when it comes to international calls .
On or about Aug. 30th, 2006 I contacted AT&T in an attempt to save money asking for a plan to reduce my long distance calls from 500 mins to 300 mins. , which I assumed meant calls to other states within the USA, since I had previously established the international service with other carriers.
It was never mentioned to me nor was I informed that AT&T’s LONG DISTANCE SERVICES meant and included INTERNATIONAL CALLS TO SOVEREIGN COUNTRIES, because as mentioned before I knew that AT&T apply the highest rates when it comes to international calls.
On or about Sept. 8th, 2006 I was advised by representatives of Net One that AT&T slammed their service to me. I re-established the service with Net One and my re-activation code was ALNO444.
On Sept. 12 at or about 8:41 am I called AT&T and complained that I didn’t authorize them to block Net One as my international carrier.
On Nov. 10 and after reviewing my AT&T September bill ( AT&T has the tendency to send its bills later then the regular billing system of all other businesses, which usually send their bills by the end of the month), that was when I first realized that AT&T blocked Net One and set itself as the sole international and long distance carrier. I don’t recall authorizing this.
Applying common sense and logic, why would I want to replace Net One, which charges me 18.9 cents/minute with AT&T, which charges $4.20/minute!
I have been contacting AT&T ever since Nov. 10th, 2006 and received no answer to justify their actions nor to my request to resolve this matter by re-establishing my service with Net One back value and have them charge me for all the international calls or have AT&T apply the Net One rate to my international calls, since I never requested nor authorized them to terminate or slam the service with Net One. Instead I received a bill that I owe AT&T $1,616.35. Unfortunately and up to this day, AT&T failed to answer in writing or any other form of communication except for sending me avalanche of threats. AT&T chose to sent threats and ultimatum rather then a professional, justified response.
Please notice that AT&T’s "CARRIER INFORMATION" section of the bill is vague, ambiguous and doesn’t mention anything that indicates to any customer, acting in good faith, that it means international calls, when it comes to defining what they mean by Long Distance service. I do strongly believe that AT&T should have mentioned in their "CARRIER INFORMATION" section and in CAPITAL LETTERS THAT LONG DISTANCE CALLS MEANS AND INCLUDES INTERNATIONAL CALLS TO OTHER COUNTRIES, OTHER THAN THE USA.
Finally, To my dismay I received the attached letter for service I never requested. The funny thing is that it doesn’t mention what kind of service it is. Please take the necessary action to investigate this matter together with the above mentioned dispute. If I don’t receive any answer within the coming 15 days, you leave me no choice but to consider all AT&T charges for international calls made during the period from Sept 1, 2006 to Nov. 11, 2006 as baseless and unjustified.
I received no reply from AT&T but received lots of threats. I did contact FCC but again my complaints were totally ignored. Is there a way you guys can help us? Please let us know if any of the posted complaints was settled.
The complaint has been investigated and resolved to the customer’s satisfaction.
wrongful, incorrect billing!
My family has turned off all Cingular Wireless service for my deceased spouse since her death. Still, Cingular, has CONTINUED TO BILL AND TURNED THE IMPROPER BILLILNG over to Southwest Credit Corportation and they indicated that they will continue harassing telephone calls and other attempts at intimidation in order to attempt to receive payment for services which my deceased spouse did not and canmot use. They have indicated that, since they have not received payment as of today, they plan to publish an adverse, damaging credit report. When I asked Southwest Credit for their E-Mail address, explaining that I am a court-certified "American with Disabilities," they responded that "company policy restricted them from giving out their E-mail address". This does not seem to be credible behavior on the part of these employees of Southwest Credit with "Agency" to CINGULAR WIRELESS.
I must take actions, both to protect myself and the estate of my deceased spouse, and to change agressive, non-responsive, terrorizing actions by Southwest Credit on behalf of the principal company (Cingular Wireless). What, effective actions can I take to change the behavior of Southwest Credit / Cingular? I will contact the Attorney General for the state in which I live (Maryland) and, formally complain to his office (Consumer Affairs). I have complained by E-Mail to the President and C.E.O. of Cingular Wireless: Mr. Stanley T Sikman. I will ask for assistance from Members of our Maryland State Legislature (House of Delegates Delegate Gene Counihan, Chariman, Ways and Means Committee and others).
How can you help other Maryland residents and myself so that we can expect and demand responsive, effective change of behavior on the part of companies like Cingular Wireless and Collection agencies with which they contract in the state of Maryland?
Cingular repeatably is charging multiple charges for text messages. The same text message is multiplied numerous times minute by minute same phone number over and over again page after page and they refuse to put in a trouble ticket even after admitting this is not suppose to happen. This has been going on for years and having to call monthly to get it fixed is ridiculous!
doing nothing but collecting revenue from its customers
I would like to file a formal complaint about billing practices against American Telephone and Telegraph. The particular account is for Internet provider service bundled to my phone service, my account number is [protected]. Service contact numbers are [protected] for Internet and [protected] for phone or general information.
To explain the situation, in June of 2006 I contacted AT&T, my new provider after purchasing SBC Global. about upgrading my internet service to DSL EXPRESS. I requested the service change, agreed to a new contract, and the upgrade was completed in late May. At first the service worked fine then after 3 or 4 days began to have problems with syncing the line. After receiving no service for a number of days I contacted the provider and they agreed to bring out technicians to help resolve the problem. They found many issues with the lines both outside the premises and also stated that the internal wiring could also be an issue. After doing numerous outside repairs they still could not synchronize the line even to stated minimum contract standards of 384 kbs. At that time I authorized work to the internal lines for $130.00 in equipment and technician time. There was no resolution to the problem and my download speeds were still considerable below stated contract minimums. I gave AT&T a little more time to resolve the problem but I kept getting conflicting messages from the three different departments involved in trying to resolve the problem. The final response was that they could not do any better than what I was currently getting based on my distance from the Central Office at 14,000 feet. After two more weeks of wrangling I decided to cancel my contract with AT&T based upon their lack of ability to fulfill their portion of the contract, not meeting stated download minimums. At that time they agreed to do so at no cost tome and I would keep my phone service with AT&T.
On my August bill AT&T has reversed itself and charged me for the internal work even though it was a complete failure. Since the original billing period they have combined the charges into the overall phone bill and cannot seem to differentiate between my phone bill and the Internet charges I refuse to pay after their original waiver of the fee. Since that time I have filed for a labor dispute to which they have no intention of granting. I continue to receive my monthly phone bill with the additional combined charge and receive threats and warning about not paying my bill. I have continually paid the portion of the bill covering basic phone services that I owe on time and without hesitation. On 9/17/06 I received a disconnect warning from AT&T claiming that I owe $126.73 for
phone service, demonstrating their fundamental lack of ability to segregate phone from Internet. The next morning I called AT&T billing as listed on the disconnect notice and then spent 45 minutes and spoke to 7 different service assistants who had no idea of how to help me. When I finally reached a person who had a clue she stated that AT&T was reneging on the internal services portion of the agreement basing their logic on the concept that the overall problem was based outside of the domicile. I was never notified of this decision after the verbal agreement reached in July of 2006 to terminate my service at no expense to me. In fact I was not billed for any work in July of 2006. On the August statement the internal work was posted in the statement with no explanation of the returned charges other than ADDITIONAL DSL EQUIPMENT and DSL WIRING REPAIR.
It has become apparently obvious that this corporation has no idea of what is doing other than trying to collect revenue from its customers. Their left hand and the right hand are oblivious to each other that they cannot even provide customer service. I refuse to pay for something when technicians come into your house and essentially break things. Would you pay a plumber or electrician who came into your home and made things worse and then demanded payment for there failed service? I don’t think anyone in their right mind would do so and neither should I.
AT&T knew from the beginning that upgrading the service at my domicile wouldn’t work yet they sold me the package anyway. The technicians who came to try to make things work admitted that the sales people do not take technical factors into consideration when selling services. It was the service technicians who explained to me that after numerous tries this would never work all the while the sales department was claiming they would and when all was said and done the overall situation was worse then when it began. What I want from AT&T is to admit that the original agreement for breech of contract is valid and to drop the $126.73 from my bill. If they so desire they can come back to my domicile and collect the installed phone jack.
Sincerely,
Gregory
519 #4 Sierra Vista Ave.
Mountain View, CA 94043
California Public Utilities Commission
Consumer Affairs Branch
505 Van Ness Ave.
San Francisco, CA [protected]
I think DirecTV is the worse company I have ever delt with. It took two technicians two weeks to get the TV to run more the two hours in a row. I told them I didn't want a receiver in the kitchen, but after the left, there it was. I had to take it out and return it to their company. I was told I was on the family package, and the first three bills have all been over $113. finally after trying a dozen times to get my first year rebate, I just gave up. Joe Conlon, joey9429@sbcglobal.net
After complaining to AT&T that my bill has gone up to $175. a month, they recommended to switch to Directv and get a rebate and lower bill. The Dish company informed me after being with them for two years that because of just signing up for HD it extended my service contract for two years more. And they were going to add about $200. to my credit card.
I also tried to apply for the AT&T rebate and after 3 hours, I just gave up. Joe Conlon
Recently I've had one of the most pleasant experiences with yahoo. Their service is great and there associates are knowledgeable. Being a yahoo customer for me means that i can get great service and help when i need it.
dealing with these people is a nightmare!
On the 23rd of August, my son's telephone was stolen from his vehicle at a Quiktrip store in Phoenix, Arizona. My daughter heard of this from my son on the 24th of August and told me. I immediately called Cingular and informed them that the phone had been stolen and needed to be turned off. Over the next few days, I received numerous calls from my son's stolen telephone, presumably because our numbers (wife's, daughter's, mine) were stored in the phone. Obviously someone of Hispanic heritage took the phone judging by all the calls being made to Latino states south of the border. I called again on the 29th of August and again requested that the phone be turned off because I was still receiving calls, sometimes at 2 or 3 in the morning, from some spanish speaking individual. I was told it would be turned off and that the bill would be remedied if I called back when I got my September bill (Sept 23rd). I called back on September 24th and reminded the CSR that the excess calls from the 23rd for that line (I have 3 phones for my family) needed to be removed from my bill. I was told they would be. Again, this past weekend (Oct 15th), I received calls from that number (678-852-1sss) so I called this morning to, once again, ask that that number be turned off only to be told by Mr. Larry Lovely that the phone had not been turned off due to a glitch in their system. He also explained that the $598.70 in charges attributable to that number would be credited to my account. Great, in comes Ms Carmela Heberly of Cingular this afternoon (Oct 16, 2006 5:33p) to let me know that the credits would not be applied because the telephone was not stolen. Her reasoning was that; because calls were made to my home phone number (stored within the stolen phone) and that I had requested international calling in July. I did indeed request international calling in July for my daughter's phone (678-852-1sss) for her graduation present/trip to Europe . I did not request int'l calling for my son's phone (678-852-1sss) nor did I want it. When I asked the Cingular representative in August why my son's phone was able to dial international calls, she specifically told me that Mexico is not considered International. However, Ms Heberly infers that it is.
Dealing with these people is a nightmare. I don't even have a contract with them (ended July) and they do not care that I won't even consider them as a potential carrier.
2006.December 6th I at los angeles santa monica blvd and La Brea Ave cingular Store order wireless Service for notebook,The manager of that store tells me price be 69.98 for Month Have no another charge.Afterwards December 9 days I cancel the service.The store commitment sends back my fee.Later on more than a weeks The company send to my bill is 362.12.I for many times go to the store to explain the problem in a month, but the staff member calls me wait for with various reason. Afterwards I search a bill that takes the service telephone me about 2000.
Manager's name Andy Abaoag My cingular number213-379-3891. They do not give me the contract with various reason, and call the financial asset management systems made me return money. English that begs your pardon me is not good!
I hate cingular wireless!
Ok, this is what happened...
My husband and I signed up with cingular and we agreed that 1000 minutes would be more than enough. We were previously with Sprint and had 8oo minutes with them. We never in all 3 years with Sprint went over those 800 minutes. However, with Cingular, we were charged over $400 for the first month! They claimed that we had gone 1700 minutes OVER the 1000 minutes!
We examined the bill and found some very interesting things.
1. We were charged double minutes every time we switched towers, which happened at least 30 times a day.
2. The bill said that we had called our own cell phone from our own cell phone (no, not for voicemail) and talked to ourselves for hours!
3. Every time I called to ask about these outrageous accusations, I was hung up on.
I firmly believe that they tried to take advantage of us because we are younger. The collection agency they use (and I still have the message on my voicemail) uses extreme profanity and I am planning on playing the message for our local news station.
I HATE CINGULAR WIRELESS! I have all documentation!
The complaint has been investigated and resolved to the customer’s satisfaction.
First of all, Bob Serrell..You have too much time on your hands to be complaining about other people’s complaints...yeah...I saw you complaining on Costco too...go do something useful…
Second, Cingular sucks and it is not because of your age...they just suck...obviously, or so many people would'nt be complaining...
Third, Bob...come on...you do not sound as intellectual as you think. “You took advantage of yourselves”? That doesn’t even make sense…
You must work for Cingular because you sound as stupid as they do…
They didn't take advantage of you because you were young. You took advantage of yourselves because you were stupid. Please don't waste people's time by posting illegitmate complaints. Your comments prove you are in the wrong. You would be able to see through that if you were capable of logic.
Cingular wireless aka the new at&t are the worst people to deal with. They do not care about their customers at all whatsoever. When you initially sign up with them, they will do anything to snare you, but buyer beware, after that they do not care at all about their service, about the way you are treated when you go into their service stores (be prepared to wait an hour to be served) i was a customer for over 4 years and when i asked them to upgrade my phone, they showed me a phone with a sign on it that stated $129.00 and told me that for me it was 179.00 because the 129.00 price was only for new customers! In other words crap on you if you have been a loyal customer for 4 years, paying on time every single month. My contract is out in December of 2007 and i am leaving never to return... i wrote them a customer email and they never bothered to respond, they do not care! Do not get snared. I have rental property in town and when new people come to town and rent property from me i tell them stay away from cingular! I think i am going to have a sign made that says that and post it in my yard on sayles blvd...
I upgraded to a family plan with Cingular Wireless on the phone and bought 3 new phones that came with a $50 rebate each. When I received the phone the rebate forms were not included and I have called 3-4 times to get them and this last time I called they told me that there wasn't a rebate form for the LG CG225 which I purchased in March. I saw the rebate when I was talking to sales! Two different people said the forms were in the mail. In April they stopped the promotion and can't get me the forms. I'm out $150 and very disappointed. I am a long time customer and they even went to the extent to tell me that they didn't see a charge of $49.99 per phone on their records and I had the bill right in front of me! Any advise? All the girl could say was I'm very sorry and I heard several other people in the background of the conversation telling other customers the same thing! It's like they are robots and not people...
I called Cingular Wireless from Cambridge, MA to follow up a previous issue for my Blackberry 8800. After pushing through the usual initial layers of selections, I was put on hold for 15 minutes after telling a representative that I have a case number from Research In Motion (RIM) that had been escalated through Cingular. I hung up and was called back immediately to say that the representative would now connect me to data support. A woman at data support told me she needed to know the issue in detail before transferring me to the technical department. I said she was putting me through layers of bureaucracy in a process that couldn’t solve the problem initially and had escalated me to RIM. She seemed to get the message; I gave her the RIM case number, she put me on hold and left me there. I hung up. Seems to me Cingular customer service is going the way of Dell. Love the Blackberry, not the service.
Sub: Bogus Contract End Date!
Although I know this should have been ‘handled’ somewhere in one of the local offices, it was not. I phoned this morning to address this discrepancy without success; I spoke with a Rep (Raven), who then put me on hold for a very long time. I hung up; I don’t have the time to be passed from one person to another.
The issue at hand is whether my commitment ends this month, March, or as the Rep said, “May”. My documented commitment states that two years from March 2005, my two years are fulfilled with Cingular.
I think I know what went awry that caused the dates to conflict. Initially I was contacted by one of your salesmen during a cold calling session. I spoke with him and after several phone calls and lots of questions, I told this person, “John” that I would sign on with Cingular. I waited and waited for the phones to arrive; they did not come? I phoned “John” several more times trying to find out where the two new phones were, and/or why they had not arrived here. I left about ten messages on his office phone with none of my calls to him being returned to me?!
At this point I was getting grumpy about this entire situation. He made a hit, signed me on, and then disappeared! In frustration, I called again, and ask just for a ‘salesperson’. I have no name for the second salesman, but told him the story about “John” and the missing phones. He picked up the ball and endeavored to put things back together. My thought is that it took the second salesman TWO MONTHS to accomplish the connection.
That brings us up-to-date regarding the reason for writing this complaint letter. I decided to change my service to Verizon. I only need one phone now, and only need the basic plan for my husband and myself. I have committed myself to Verizon effective this month. I phoned Cingular this morning to make sure that I took MY number with me; the Rep said she had nothing in the file regarding that, AND I see Verizon has assigned another number, NOT the one I wanted, and had with Cingular.
(My guess is that they contacted Cingular and they told Verizon that my contract was not up until May, and Verizon assigned me another number to get the service with them going.)
I am very angry that I could not speak with an authoritative figure on the phone and very frustrated that I have to go to these lengths to prove that my contact----as shown on the attached copies from the booklets, commenced in March, not May!
I had a legal contract with Cingular as of March 24, 2005. It doesn’t matter that the phones were not activated until May. It was Cingular’s responsibility to get the phones to me in March, NOT May. Because your salespeople did not do their job, I have an issue that I have to clear with you, taking unnecessary time and trouble to conclude. (Both your time and my time.)
Attached you will find copies from the booklets showing the dates being March 2005 – when my contract/commitment began with Cingular! A contract is a contract.
I expect Cingular to cancel my service effect the two years from March, asap, and as well, I expect Cingular to ‘fix’ the problem with my new number by corresponding with Verizon to change the number they have already assigned, TO MY NUMBER with Cingular, [protected]! The second phone line, [protected] is also to be cancelled (that was my son’s line and he is on a different contract with his galpal).
Therefore, both lines and the ENTIRE ACCOUNT IS TO BE CANCELED AT THE SAME TIME.
As you are the CEO, I know this is not your job to fix, but it is the ONLY way that I will get real help with this issue. I hope to hear from you very soon, advising that the above has been done, and the account has been closed effective March and NOT May.
PSS to this Complaint: After 'a person from the President's Office' called and STILL refuted my claim about the end date of my contract - AFTER SEEING THE CONTRACT I HAD! Incredible, such a little thing to Cingular! AND, THE NEXT THING HE DUMPED ON ME WAS: Back in the Fall of last year, my son's phone died on him, mind you, this is Cingular's equipment~! and he had to purchase another phone~ He came home w/a piece of paper typed up from the phone store just saying that I gave my permission for him to use the existing telephone number - and I signed it. (If I hadn't, they would not have transferred the number I was paying for.) This 'person from the President's Office told me that act automatically added time to the contract! THAT IS INSANE! I SIGNED NOTHING WHEREIN I AGREED TO LENGTHEN THE CONTRACT! NOR DID THE SALES PEOPLE WHO SOLD THE PHONE TO MY SON, TELL HIM THAT THE PURCHASE OF THE PHONE, ETC. WOULD EXTENT THE CONTRACT?! WHERE HAS ALL THE HONESTY AND SERVICE GONE IN THIS WORLD?!
I called Cingular to change my monthly billing from the $59.00 to the $39.00 plan since I never use all my minutes and had over 1200 rollover minutes stored up. I was informed that I would lose all but 400 of my rollover minutes because of a new rule that went into effect October, 2006. I was planning to have the rollover minutes augment my new $39.00 plan. I was told by the sales person at Cingular when I signed up for their service that I could change to a lower monthly rate after I had saved enough rollover minutes. This is clearly a case of false advertising and the new rules should apply to customers who sign on after the new rules take affect and not to those who signed on prior to these new rules. How can we take these criminals to task. Why does the FCC allow these companies to get away with this type of fraud.
My phone got broken and I even have insurance and I have been paying them for a year. I was told that because I have changed a phone that has a manufacturing defect, I was told that they cant do any thing about it. I am just waiting until my contract ends. It is the worst company to deal with.
I am having the worst signal connection with this company. After I signed contract they told me that I can't change my service. I have never seen a worst company in my whole live.
Cingular throughout the United States. What made Cingular send me a cell phone that I did not order, did not authorize service for and did not sign any contract for? Their letter said, in essence, even though you did not give a credit card number, we are sending you this new cell phone anyway...and then billed me! They didn't have my # because I never ordered it! Now they are harassing me (even though I sent their phone back) Can't Cingular get business any other way?
horrible service attitude
I had this cell plan for two years ago. At the time of initial signing on, it was not explained very clear to me that the minutes for my two phone numbers could not be used interchangeably. I was under the assumption that the minutes could be shared between the two lines under my name.
In November my parent was sick and as a result, I have been using one of the cell phones more than the previous month. Unfortunately, this resulted in a very high dialed called for 908 672 8sss.
I called December 21, and the Customer Service gave me a credit of $84.80 and charged me $136.91. However, my 908 672 8sss phone was hardly used at all (only 59 minutes); I felt it would be fairer to charge me the regular monthly rate of $80.20.
I have spoken with Merlin (095) and Trent (833), but both of them quoted ATT policy and Merlin indicated that I was "imaging', and I was not "listening", and "there is nothing they can do to help", and "they could not give me any more credit" etc... After the conversation, it made me very upset and aggravated by Merlin's poor service attitude and bureaucratic mentality. I advised him to take more human interaction courses, instead of using all negative words to let the customers felt insulted. I requested a supervisor's phone number from Merlin and he denied my request.
Throughout the conversation, all I got was very poor customer care and improper antagonistic attitude. Such as negative impression on previously and potential future customers would have detrimental effects for AT&T and should be rectified. To obtain $56.71 more is not as important to keep the customer happy and maintain a better publicity.
The initial sign-on misrepresentation whether was my or AT&T's fault is not a focal point of this argument, it is the current AT&T's customer care attitude and trying to satisfy the customer’s need may ultimately make or break a company successful in such a fierce competitive cell phone market !
Sincerely Yours
Michael
A past loyal customer and perhaps future customer.
I received a letter stating that I must respond to this letter within 14 days or else I will be billed for $59.00 a month for your services. For one. I did not purchase anything, nor did I request any thing from you. I better not see a bill for that amount. I have no problems putting a lawsuit. I work in a law firm.
I received a message on my answering machine while I was out of town attending to my critically ill mother, saying that I needed to call ATT at the number they left.
Did so and got put on hold for 30 minutes with no answer ... twice! Logged onto their website and found that they had my account listed as delinquent (I had mailed a check through another overpaid and substandard "service provider"... the USPS), so I processed an on-line payment. Their automated reply confirmed that the account was brought up to date. Another automated reply told me that my next bill would have a service restoration fee of $28.25 applied (Kansas' maximum is $18, according to one of the idiots who finally answered their phone). I called the number that notice listed and spoke to "Dana"... told her the situation and she argued that my phone had been disconnected, so the fee applied. I asked for the name and physical address of a supervisor, so she transferred my call to another idiot, Cheryl. Repeated the process and she, too, transferred me to a third, "Mrs. Walker" who said they would waive the fee as a "one time courtesy." These people wouldn't know the meaning of courtesy if it slapped them in the face! Why is this awful company rearing its ugly head again?! Didn't they get broken up due to just this kind of crap? I'm starting my search for a replacement today and plan to have it in place by January 1. I HATE AT&T. Will NEVER get any other "service" from them and will work to keep others from making the mistake of becoming their customers. This company really needs to be forced out of business... they don't care about their customers, their workers (if you can get through the multi-level automation to get to them) are incompetent and their automation is grossly overdone. Their physical address, should anyone else become exhausted before finally getting it is:
ATT
Attention: Customer relations
P O Box 1530
Houston TX 77092
My next stop for complaint is the FCC.
I plan to do whatever I can to irritate ATT as much as they have irritated me.
Please read from former custormer
Jeanne
P.O. Box 1246
Chickaloon, Alaska 99674
I am a private customer, not a business.
My name is Jeanne [privacy edit]. When I signed up for service with AT&T, my last name was Garmaize. I have resumed my maiden name, Meldrum, for your records. My cellular telephone number was (907) 232-1sss. I just had the service discontinued yesterday.
I want to tell you that on May 9, 2006, I called Cellular 1 to cancel my service because I make minimum wages and with the cost of fuel going up so high, I had to cut corners and the phone had to go. I was paying around $60.00 per month which was directly taken out of my checking account each month as had been arranged years ago.
When I called to cancel my service, which also coincided with the amount of time I had on my contract, I believe, I spoke with a very nice young man named Ahmed. I think he was from Indiana —somewhere outside of Alaska , I do remember that. He was in a different state of the United States. He was a well-spoken man and works well for you. He was very courteous to me.
Well, Ahmed talked to me for quite a while and suggested I keep my service and reduce the calling charges to $30.00 per month and I would also get a really nice, new camera phone for which I would be charged a greatly discounted price. And, it was a camera phone! Well, against my better judgment, I agreed to let him send me the phone and go to the lower priced service.
I got the phone within about 2 weeks. There was no Sim card in the package. I’m not cell phone sophisticated. I didn’t know what a sim card was. I finally got a hold of Ahmed again and he sent me a sim card separately. By this time a few weeks had gone by and I had no access to the phone I was paying for.
I put in the sim card, the phone lighted up, I plugged it in and I began to read the companion book and get to know the phone, but I couldn’t get the phone to work properly..
I live over 30 miles from town. I live way in the mountains. It’s not easy to get to town. I thought no one was calling me, but when people said to me that they’d been calling and calling and only getting busy signals, I called the service department at our local WalMart, 36 miles away. They have a customer service representative there. He told me I needed to bring the phone in, so I made a special trip to town for this. While I was there, he got my phone to work. He dialed my number and I could receive the call, however within a few hours when I was back at my home and wanted to make a call, I was not able to. I have read the book over and over and over. I don’t think I’m doing anything wrong. It charges well, and sometimes I have been able to make a call, but only about 4 to 6 times ever was it successful. The phone will occasionally make a different musical tune that is not my chosen ring tone and when I have opened it, it started taking pictures! I didn’t want to take pictures at that time! From then on, whenever it made other tones, I just left the phone in my purse to take pictures of the inside of my purse.
I wanted to discontinue my service in May and I still do. I just don’t like Cellular 1’s service and I don’t think there is anything better out there, so I’d rather go without a cell phone at all.
Yesterday, when I called to discontinue my service, first I was told that my paymernts were delinquint! As I previously said, I had always had my payments automatically taken out of my account! I did not ever opt to have that changed! I really resent having a delinquincy on my record.
I also was told that I will be billed over $368.00 in December to discontinue my conract. I cannot pay this amount at all and, again, I am resentful of this as I wanted to discontinue back in May because I am quite poor. I can't afford this luxury.
Please email me and I will need to appeal to the highest autority you have at Cellular 1. When I chose Cellular 1 after being thoroughly unimpressed with the somewhat sneeky way my phone company had been taken over/sold out. whatever it was, and really mismanaged service here in Alaska from the very begining of Cellular 1 service. As someone who has been with Cellular 1 for the past several years, one of your long-time employees will remember people leaving ATT/Cellular 1 in droves up here.
I must have a letter or an email of acknoledgement of this email to you.
Thank you for your time.
Sincerely,
Jeanne
false advertising technique
This is a very serious matter: On August 15, 2006 I switched phone service from Verizon to AT&T based on your agent's recommendation. When I asked whether or not there is activation fee, she said "no". But later I found out that there was activation fee charged. She also put me into the WorldNet service that I never requested. I tried to call your agent...
Read full review of AT&T and 19 commentsbe wary
This is one of those outrageous early termination fee compaints. Had $15.99 internet scheduled in July for one year. I lived in Indiana until that May of 2006, at which time I moved to Ohio. Since AT&T did not cover Ohio I had to terminate my service 4 months early of the contract. So of course they sent me a $200.00 early termination fee bill. Do the math and you might realize something doesn't add up. For 4 months at $16.00 there would only have been a bill of $64.00. I figured this was fishy enough to pass on to everyone to BE WARY with AT&T/YAHOO (Formerly SBC/YAHOO)! Crooked, Crooked, Crooked.
Charged me double for cell service, spoke to 4 representatives and none of them could give me a reason why?
Did not make this charge, want my money back thank you susandaulton711@yahoo.com [protected].I would like to know how you can put charges on my Master Card without my permission.
I recently signed up for wireless service. It's been 5 months and the service is 1 bar 4g maybe 2 at best. Is it possible to cancel my contract without a penalty because od the poor service.
I have been charged for 4 extra receivers for the past 5 years and I am having trouble getting reimbursed. I keep getting the run a round when I try to access call and speak to someone in billing. The monthly amount is $7 per each receiver = $28 for 5 years totals $1680. I need to be reimbursed for these extra charges
Robin Milim
On November 20 2017 VESTA withdrew $49.94 from my checking account. This charge was never authorized. I would like to know how this charge can be reversed and my $49.94 put back into my account.
AMI manager is always with drugged or drunk eyes. STAFF are very slow and unprofessional. TERRIBLE store and staff
We just switched service from Verizon to ATT. We are attempting to get new phones. What a hassle! They want us to go to an ATT store. The nearest store is 2.5 hr drive from us. We even talked to a supervisor with no results! We are no considering returning to Verizon, who has excellent customer service!
The ATT Chat process is a total waste of time. I have tried 4 times to use it to adjust my TV programming, have received apologies, promises, and then nothing, every time.
And their phone customer service is not much better. Long, drawn out, "promising", but again, no results. How do they stay in business? P. A. Daniel
I'm sick of At&t--a totally ridiculous company! I had to wait on the phone for almost an hour to try to settle my billing problems. They transfer you to separate people for phone-the internet-direct tv. I don't understand why they don't offer service that can help you with every question, instead of making the customer wait forever to get help. We are ditching them as soon as we can find a better company to go with. HORRIBLE customer service-I've been with them since they were Southwestern Bell over 30 years. My direct tv bill has over doubled what I was first paying--I'm so done with them.
I ordered high speed internet through AOL and they informed me I would get a rebate for the modem. That was Prior to Dec 06. I never received modem so I called and then I received it, and then received another one. I returned the second one. I have had quite a time getting ATT to remove the charge for the second modem. Finally this month, June, they removed the charge. I have been waiting for the refund and called several times to the rebate center. I now have been told that it is on hold as I got a rebate on the ATT bill. THAT WAS JUST FOR THE SECOND MODEM.
I want my rebate...
credit card overcharge for services not rendered
ATT Worldnet notified me by mail that ISP (Internet Service Provider) service for all of Puerto Rico (where I live) would be discontinued in Jan 2002. I called the company to cancel my account and ask for a referral to another ISP service. On May 27 2003, I noticed that ATT Worldnet had continued to charge my VISA credit card for monthly service, at the...
Read full review of AT&T and 42 commentsAT&T Reviews 0
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About AT&T
One of the key strengths of AT&T is its extensive network infrastructure, which includes both wired and wireless connections. This allows the company to offer reliable and high-speed internet services to customers in both urban and rural areas. Additionally, AT&T's wireless network is one of the largest in the country, providing coverage to millions of customers across the United States.
In addition to its internet and wireless services, AT&T also offers a range of entertainment options. This includes its DirecTV satellite television service, which provides access to hundreds of channels and on-demand content. AT&T also offers streaming services through its AT&T TV and HBO Max platforms, which allow customers to access a wide range of movies, TV shows, and other content.
Overall, AT&T is a well-established and reliable provider of telecommunications services. With its extensive network infrastructure and range of offerings, the company is well-positioned to meet the needs of customers across the United States.
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AT&T Company. Phone Company Long Distance Service.
We used to have the above company as our phone service. Now we have Verizon. I bought a phone card for long distance, a couple of years ago and canceled my long distance.
Recently deductions have been taken out of our checking account at Comerica Bank on Norton in Muskegon.
I called AT&T to complained and they said they would give me a refund. Then I called Verizon and complained and they said if AT&T kept it up to write the FCC. Since then I have called AT&T 3 times. They said someone said it was O.K. to have AT&T. They said they were going to reimburse me for the money they took out of our checking account. I thought you had to sign to have something taken out of your checking account. To my knowledge no one has.
My husband has Altzheimers. We are on a do not call list, but I don't believe that is any good. I asked the representative of AT&T to listen to a record, or something confirming someone at this household asked to be on AT&T.
Today I get something in the mail saying I had to call Verizon. I am 80 years old taking care of a husband who has Altzheimers, Parkinson's, Asthma, and is incontinent and I have no time for such foolishlessness, thereby my complaint. I don't ever want to hear from AT&T again unless it is to give me back the money they took from my account.
AT&T now thinks it' s okay to add spam advertisements to the paying customers homepage & email. I filed a complaint and have yet to talk to a real person, all I get is someone on a chat line and the complaint goes nowhere.
AT&T states it has to spam advertise so it can provide "world class service" to its customers at a low rate. I told them that offering good customer service is part of world class service and they do not provide this.
AT&T has the ultimate marriage made in heaven - charge the customer for the service and charge the advertisers to advertise on the paying customers homepage/email.
AT&T should be ashamed of itself and we as customers should let them know how we feel. It would have to be by email of course as they never call for a customer opinion - just payment of the bill.