AT&T
Reviews and Complaints

I am sorry that you are not happy with yellow pages. It seems that they like to screw all business over and over. I was looking online and found a cool website that your business can have a FREE ebillboard. Just go to seekshallfind.com. I was talking to my friend Mike and he has a ebillboard and he is happy with his ebillboard.

Our company signed a contract with AT & T Real Yellow Pages advertising for phone book ad. Contract was for $186/mo. Our monthly bill turned out to be $293/mo. When I called to inquire I find out someone from AT & T has called our business, got a part-time mechanic to "agree" to the ad and monthly fee, then signed the owners name per phone conversation. I requested a copy of their forged contract over 10 times and a copy of the phone conversation, which I have still never received. They call and harrass me every day for $900 past due (they actually owe me $326) and are threatening (blackmailing) to pull us from the Yellow Pages all together, which accounts for about 50% of our business, and put us on the Dun & Bradstreet bad credit report. I am interested in filing a class-action lawsuit against AT & T.

Never signed up, but they do have our 800 number as a result of requesting a free listing. I receive multiple daily calls (2-3 a day) from AT&T Advertising, on a wireless and 800 number (thus getting charged twice for each call) which is an order line for the business. They have not removed our number from their call list as requested. I put a complaint through with the FCC online each day with their calls, still no result.

HELLO, I HAVE ALSO DEALT WITH THE QUESTIONABLE AND SHADY PRACTICES OF AT&T ADVERTISING SOLUTIONS AND I WANT TO SUGGEST TO EVERYONE WHO IS READING MY POST THAT HAVE YOU ALL TRIED TO REPORT THEM? BECAUSE I HAVE. YOU KNOW THAT AS MANY OF US WHO CAN REPORT THEM, THEY CAN BE REPORTED AND SHOULD BE REPORTED TO THE FEDERAL TRADE COMMISSION, HERE IS THE WEBSITE AND WHAT YOU DO IS FILE AN ONLINE COMPLAINT FORM, PLUS THEY GIVE YOU A CASE NUMBER AND PUT YOU'RE COMPLAINT IN THE CONSUMER SENTINEL, WHICH IS AN ONLINE DATABASE IN WHICH LAW ENFORCEMENT AGENCIES SHARE, YOU SHOULD DO THAT BECAUSE I HAVE. THE FEDERAL TRADE COMMISSION OR FTC WILL SHUT THEM DOWN AND INVESTIGATE THEM, FINE THEM OR EVEN JAIL THEM. YOU CAN ALSO DO A YAHOO SEARCH AND LOOK UP CONSUMER FINANCIAL PROTECTION BUREAU, FILL OUT AN ONLINE COMPLAINT FORM, THEY HAVE A CASE NUMBER THEY WILL GIVE YOU AND YOU CAN CALL THEM AND FIND OUT AND UPDATE YOU'RE COMPLAINTS. ANYTHING WORK RELATED, FILE A COMPLAINT WITH THE DEPARTMENT OF LABOR. I LIKE THE FEDERAL TRADE COMMISSION AND EVERY ONE OF YOU SHOULD RECOMMEND AND FILE AN ONLINE COMPLAINT AND PLEASE FEEL MORE THAN FREE TO REFER THIS RECOMMENDATION TO AS MANY PEOPLE ON THIS BLOG, ONCE AGAIN, THEIR WEBSITE OF THE FEDERAL TRADE COMMISSION IS WWW.FTC.GOV, AND YOU FILL OUT AN ONLINE COMPLAINT FORM. ALSO, ANOTHER THING YOU CAN DO WHEN IT COMES TO COMPANIES LIKE AT&T ADVERTISING SOLUTIONS, FILE AN ONLINE COMPLAINT FORM BY VISITING THE ATTORNEY GENERAL OF YOU'RE STATE, DEPENDING ON WHO IS THE ATTORNEY GENERAL OF YOU'RE STATE, YOU LOOK UP THEIR NAME AND VISIT THEIR WEBSITE AND THEY HAVE AN ONLINE COMPLAINT FORM YOU CAN FILL OUT THERE ALSO, THEN YOU PRINT OUT THE INFORMATION AND FILE AND YOU KEEP FOR YOU'RE RECORDS, THIS IS WHAT I DID, AS MANY PEOPLE WHO DO THIS THEN THE BETTER CHANCE THEY WILL RESPOND AND TAKE ACTION ON BEHALF OF YOU'RE COMPLAINTS! A VERY IMPORTANT AND POWERFUL SUGGESTION!
THANK YOU

I'm' in a similar suituation with AT&T Advertising Solutions. Mid-way through my contrant they changed the terms. I had no choice but to follow these terms and wasn't given an opportunity to opt-out (this is stated in the contract so I was sadly had no choice). I ended up closing my business and called to cancel my contract for early termination. I was told this was not possible and that my contract expired in November of 2010. I waited till it expired and dealt with being forced to pay for advertising I did not want nor get any gain from.

I recieved a bill after my contract was expired. I called customer service - they told me sometimes it takes a a few months for my information to get out of the system and to ignore the bill. I did.

I received another bill in the mail a few months later and ignored this too. I also started receiving calls via my advertising number (which was expired) and I ignored these as well. I received a past due notice in the mail saying I had to pay. I therefore called customer service today, June 6 2011, explained the past due notice only to find out my contract had been renewed! I did NOT give verbal, written or email consent to renew my contract. I also received a cancelation packet in the mail that noted my contract was NOT being renewed in Dec. 2010. I also received an email confirmation my contract was NOT being renewed during this time. I also received verbal confirmation my contract was NOT being renewed during this time via customer service.

This is fraud AND harassment!
I filed a complaint with the Better Business Bureau - I'm not sure if this will help. But I want as many people as possible to know this is a scan and complete fraud and harassment.

If there is class action suit I'd like to be a part of it. Or if someone knows how to make this stop - please share. I'm expecting a call back today to resolve this - and it better end today!

Any suggestions would be helpful- March 16, 2011

I was visited by an account representative of AT&T Yellow pages.com back in September of 2010. I was adamant about not signing up for a pay per click campaign. I needed a comprehensive search engine optimization campaign for my company. AT&T Yellow page.com assured me that this was an SEO/SEM campaign and guaranteed that I would see nearly 35% increase in traffic to my website. I was informed they would automatically withdrawal approximately $1600/monthly from my account. In return for this rate, AT&T Yellowpages.com would create a clone of my website and launch a comprehensive SEO campaign. In order to do just this, I was informed by the sales representative that a website technician would phone me in a few days collecting comprehensive data for keywords in order to best feature exactly what we do as a company on the search engines they will utilize.
In short, the clone site was launched live without any phone interview with me-therefore, no keywords were collected. I repeatedly attempted to reach my sales representative to no avail. My next course of action was to contact the customer resolutions department in hopes to simply dissolve our agreement. My reason in wishing for our agreement to end was I found that I was working way too hard for something of which I had paid someone else to execute. I questioned as to why I was having to make certain the correct keywords were listed and why I was having such difficulty in connecting with the person that was overseeing my account, i.e., my account representative. After many discussions with the customer resolutions person, he explained that someone from AT&T Yellowpages.com would be contacting me since he did not have the authority to dissolve our relationship. October passed, November came...the next person representing this account was a Telecheck representative inquiring as to why I haven't honored the $1600.00 payment.

After submitting a letter to Telecheck, I stopped all future payments to AT&T Yellowpages.com. I did NOT receive what I thought that I had purchased; a comprehensive SEO/SEM campaign catered to my specific company with an account representative to assist with modifications and additional needs. What I received was dismay, aggravation, and disgust all with a hefty price tag.

February 2011-Collections contacts me for a second time, I again reiterate the situation and my frustrations. I explain that I have made numerous attempts to simply dissolve our relationship due to not receiving delivery on what I had initially purchased. I explained the numerous phone calls made to resolve our situation and how I continuously came up empty handed. I explained that I was the client and yet there has been absolutely no attempt to assist me the client and my needs but every attempt to withdrawal money from my account regardless of my level of satisfaction.

Collections gave me the name and number of the General Sales Manager for our demographics. After a couple of unsuccessful attempts in contacting him, I used another number that would not have my caller ID listed; miraculously he answered.

March 1, 2011, We set an appointment for him to visit me in our office/home office to discuss the situation. March 3, 2011, he came with the sales representative that sold us the advertising campaign. To compound an already delicate situation, the General Sales Manager and the Sales Representative, neither knew anything about my history with AT&T Yellowpages.com except that I was unhappy. Neither sales reps had any written documentation substantiating phone call made and received from me to AT&T Yellowpages.com, dates of communication and content of communication, dates when the site launched live and who was the technician responsible for collecting keywords. The two representatives had nothing other than a Laurel and Hardy routine prepared for me; it was adding insult to injury. This only defined that they did not care for me as a client, but cared for me as a monetary account.

After some discourse, we requested the General Sales Manager to simply dissolve our relationship. He said that he did not have the authority to do so, but on our behalf would propose to those who did have the authority to do just that. March 16, 2011, the General Sales Manager and I connected. He said that AT&T Yellowpages.com did everything that they promised to do for me and that they would NOT cancel the contract.

So-here I stand...tethered to incompetency and frustrated beyond. I was informed by the General Sales Manager that they had a contractual agreement with Google...who apparently is really behind our advertising campaign. I have tried contacting Google to understand the terms they have with AT&T Yellowpages.com. I am considering a class action suit against the company. If you have any ideas, I would be grateful. If anyone reading this is willing to be listed in a class action suit, please contact me at [protected].

Same here but worse, bad rep last year, worse this year, sent cancellation letter cert. Will probably contact local lawyer next week to see how old contract can be cancelled and no more phone calls from this EVIL company. Will also ask how to get out of new contract, that took place of old one. I hate AT&T will no longer do any business with them, I don't care if they have the last phone on the face of the earth. And their UNION employees that allowed to talk to customers anyway they want. I have to *67 my number just to get thur...that's impressive, it keep going to voice mail every time I would call, wish some of the older post had thought of that trick. AT&T of Georgia sucks. Esp senior reps, the new one was great.

Same deal here, got a phone call, said it's recording, the rep just read the contract, and I was being mislead and got into this non clear contract for $329.73/month for a year. I was never recieve the paper version of this contract, till I was billed and got 2 different bills, combine and it's $329.73/month. I called the biling, paid via phone, and billing said it's $308.10. Now, I got this a year contract, which I didn't agree in, and $21 past due, because their biling department sucks? I am filing this to anywhere to get this justice. We don't have that much money for these money sucking corporation!

I am sorry that you are not happy with yellowpages.com. I was looking online and found a website called seekshallfind.com. I went to the website and found that business can have an ebillboard for FREE. I was talking to my friend Mike. He told me that he has a ebillboard and likes it.

Same thing has happened to me. I thought that I was getting in the phone book (paper) not the internet. Then when I found out that it was just internet then they add me to my AT&T phone bill which for two areas added up to $55.00/mo. I have called and complained even sent letters and no where did I go they can't let me off either. I was getting 8 clicks a month WHOPPIE!. I do my own optimizing and with that I am ranked on first page for yahoo and google why would I care about this. I even told them this and that didn't matter. So, here is what I did I got rid of my AT&T Phone bill and got vontage! Which works off your cable or dsl, now I have no bill whats so ever from AT&T so they can't get me anylonger. I even got to keep my two phone numbers I am so happy with Vontage and I plan on down the road to do my phone at home to my dsl wireless. Yes, I will still have AT&T for DSL unless I get cable wireless? himmmm, I will have to think about that. Yes, this is a rip off.

going through the same issues too with our business. We never signed any contract and our account was grandfathered in through the previous owners. They are a total rip off.

About June 16th, I woke up to a beep on my heart monitor, which is attached to a phone line. I had nothing. No phone, cable, internet. Called customer service. They couldn't fix it on their end. They said they couldn't send anyone out until the next day. I mentioned again that I had a heart monitor, didn't help. When the service tech came, it only about 30 mintues. They had to reset something. Anyway, my bill showed they charged me $99. Where was it my fault? Went to bed with everything, woke up to nothing. Again, where is it my fault? I have contacted customer service. I told them I wasn't paying for it, remove it, or I will cancel. No response. It's been 2 weeks.

I just spent a full day trying to get AT&T to make a service call to fix my phone. My parents purchased the AT&T U-Verse package that included internet, phones and cable TV. My dad ordered it a year ago and he passed away 4 weeks ago. My mother woke this morning to no phone service. I first tried to use their website to request a service call. After 1 frustrating hour, I started calling. I spoke with several customer service representatives, even supervisors but none would help. I had to have a 4 digit code that only my dead father knew. Even after I explained to them that I only wanted the phones fixed so at least my mother could dial 911 if she needed help, and I wasn't trying to change the plan, payment or seek any billing information. I just wanted the phone fixed! No such luck. I even drove into town and visited the AT&T Store in a desperate attempt to get help. The retail store tried to help, but after another 45 minutes, I was no better off. I have NEVER had such lousy customer service! I found out the contract is up, so I am switching carriers. Life is just too short to put up with this kind of garbage!

I have had Uverse for a month. It was fine until something went wrong then it took them three days to get a service man out. The only good thing is that the tech gave me his card so that next time I can contact him directly. Also the quality of the Uverse voice is not very good and it does not work with many fax machines. So keep that in mind in making your decision.

I recently moved and transferring my u-verse service has been an extremely painstaking process. First I was told it would be connected Saturday, the next day, then I was told I had to wait 10 days. I set the delivery for 4:30pm, which I setup w a phone agent. They were clear and repeated it back to me several times that someone would be here at 4:30. On the day of connection, I got a call at 8 saying they'd be out soon. I told them no one would be home until 4:30 like I previously set it up for and they apologized and said the info must not have been passed along. Then I got a call an hr later from a woman wanting to confirm my 4:30 installation. Around lunch I got a call from another technician wanting to come install. I told him again no one will be home until 4:30. He said I'm sorry I'll tell my manager. No one had come by 5:30 so I called them. I talked a female agent who said my order had been pushed to a later date. No one had told me this. My at&t cell phone lost signal while on the call so I couldn't set another date. I called back and spoke with another agent who told me she resumed my order. She told me someone would absolutely be out that night to check the line and no one would need to come in and Internet would be turned on that night. It didn't work by 9:30 so I called back. Then they said my order was pending and no date was set for anyone to make the installation. I asked for a supervisor who eventually told me the same thing and then informed me it wouldn't be done until Saturday. From the day of disconnect to reconnect is 16 days. This is obsurd and the most ridiculous form of incompetence I've ever had to deal with in any company. No one made any attempt to make up for this in any way. I suppose at&t's employees do whatever they want, tell customers whatever they want, and then they're apathetic when told. I spent over 2 and a half hrs on the phone with At&t throughout the day and I was lie to, pestered, and brushed under the rug.

We have been trying to get At&t u-verse installed in my home since last year. We have made numerous appointments and to this day no one has come out. Some of the appointments have been 10/14, 20, 21, 26, 2017 and 11/5/09, 12/28/09 and 1/13/10 to name a few. Each time I have called, the rep from At&t tell me the problem is solved and nothing happens. They say DSL has to be disconnected, an appoinytment is set up, but nothing happens. When I call I've been transferred all over the place with no resolution. No one seems to know what to do. I've asked for supervisors, then I'm either transferred or disconnected. Then I have to start all over again explaining the problem. I am a patient person, but this is the extreme. I have been on the phone all day today and hopefully something can be resolved.

Plz access multiple time before ordering this.You know why? I am sufferer, i order on march 3rd, after 1 month keep asking they send 5-6 time appoinment but technician could nt able to connect me in Bundle that i order thru online, with no contract.After 1 month they automatically they cancell without informing me and when i called back to get another appoinment, they processed a new order with current promotion( with 30 dollars more monthly fee and with contract), i was jsust blind about whole procedure, when i called after 2 days to confirm, then i realize they processed new weird contract based order.They think all the time customer fool and easy to do Business, this is happening every day.Plz donot order without aceesing details and donot believe that they will give you what they are saying, becoz every time they are doing business with us by making money.How, they can do that? Plz Judge yrself...

some one from LA, california...
Hided my name and all stuffs

I had dsl 6.0 for over a year, but only really hadabout 2.0 speed. I called numerous times to complain and got a different excuse everytime. Techs would come to my house and couldnt find anything wrong and just leave, or wouldnt even show up in the first place after wed wait all day. I was going to cancel my dsl when at&t said i could upgrade to uverse and that would fix my slow speeds.They said it would be $179. for the change, but with a $100 rebate it would be only $79.

My bill finally came and it was $304, and guess what-ITS NO FASTER THAN IT WAS TO BEGIN WITH. One of their so called techs came to our house and tried to tell us that my new xbox was bad my two new desktops were bad and our wii was bad and our new laptop were bad, lol. Then he change his story and said it takes 10 days for uverse to ramp up to full speed. Well thats a lie also, come to find out if a customer calls within 10 days of the tech leaving their home, it goes against the techs record.

I can honestly say that at&t has lied to me everytime ive talked to them, and they dont give a damn about keeping their customers. We ordered uverse over the phone – we have at@t internet and home phone. The agent said we had to bundle all. ATT now has our home listed as disconnected and listed to a different woman in the same town but our phone still rings to this number. The agent said we can get a $ 216 gift card – now impossible to get. Recived $90 internet bill on one phone that has unlimited data plan, $90 for going over limit- there is no limit on plan in place.

Internet service at home keeps going out and has to be rebooted and the sound quality in one room is no good and the company cant fix it. The company wont pick up their lines or operators drop calls on transfers. They have the wrong email address for us but their website wont allow us access to change information. I am canceling everthing that was installed.

Don't get fooled by the recent spate of AT&T U-Verse commercials.
- The "hi-def" signal is worse than a standard analog signal, with stutterss, pixels, freezing, and other problems.
- The internet service conked out after a day and couldn't be repaired.
- The land line service conked out with the internet service and both were down for 10 days (remember, land lines are a 19th-century technology)
-I spent hours on hold for several days - no exaggeration - with no results. I was passed from Tech Support to Customer Service, from "AT&T" to "U-Verse" (sometimes they were separate companies, sometimes the same company, depending on who you were talking to).
- My wife's business suffered because while the phone was down, calls were being routed to a voice mail account that we didn't want and that we couldn't even access.
-When we finally threw in the towel, in order to keep the same number we had to re apply with (old fashioned) AT&T - including a credit check and everything - even though we had an account with them for fifteen years.

It was the worst customer service experience of my life. Months later, we still get regular calls and in-person sales visits asking us to join up - they can't even get us off the list. I'm no fan of the local cable service, but U-Verse is simply awful.

I am an AT&T wireless iphone user, but never use AT&T other service before and I wanted to give AT&T internet a try. In the month of August, AT&T had DSL elite promotion for $20 a month, which I called to sign up at August 11th. However, AT&T representative told me my home address no longer offer DSL service. Instead, she promise $250 gift card for sign up the U-Verse internet service and $100 rebate for Modem. I believe what she said and agree to sign up without hesitation.

Initially, AT&T missed appointment schedule at August 27th for no explanation. I took off & loss a day's pay to wait for the technician who never appear. Finally, after persistent calls to AT&T during night, they finally sent someone and got it installed at August 28th.

Late September, I Received the first bill and found out the monthly price is higher than expected. Called AT&T U-Verse customer service immediately and was told they can not honor the $250 gift card promotion which was promised earlier. Instead, I was instructed to close the account, return the modem and ignore the bill I received since I am qualified for full refund. I followed the instruction and returned the modem, then totally put whole thing behind me.

But starting from December, I start to get credit collection agency call for owning AT&T money ~$180. I was very angry and called AT&T at Dec 14th. I talk with representative, followed by Manager (melinie). They agreed to remove $100 modem charge only, because I indeed sent it back by USPS. But they insist on the rest $80 since they do not have any record in their system that I am qualified for either gift card promotion or full refund. I nicely asked them to go over the recording of each conversation, and they will find the proof that I am the victims in both cases. "AT&T is large corporations and representatives do make mistakes, which we are not responsible", I was told. Now, I have no choice but escalate the issue. Hope it will get addressed by professional manner.

In summary:

1. AT&T either does not train the representatives sufficiently or they are instructed to mislead customers.

2. I get in-consistent information from every representative. The first person use $250 gift card promotion to sign me up on U-verse internet; the second person does not honor the offer but agree to cancel the service and give me full refund; The last person, Melinie, does not honor both offers, and insist I pay for AT&T's mistake.

3. AT&T miss initial installation date for no any single reason or call. I lost 1 days pay for nothing.

4. What I get is time and aggravation spent talking to representatives to address the issue.

5. Finally, I still receive morning and/or night call from Credit collection agency every day.

I call to order the dsl internet and the customer service tells me that they dont have it for my area anymore, and that they have the uverse. So I went through all the motions of placing an order to get it because I had a laptop computer. I paid $100 to get a modem they said thati will get a reward card for $100 after the activation, it will be shipped to me on monday march 12, 2017.. I got the equipment on that day hooked it up after 8pm and low and behold no service.

On tuesday morning I call tech support at 9:35am and they tried to run tests and it still didnt work so I set up an appointment for the service tech to come to my home on wednesday from 8am – 12pm and no one ever showed up and I was home all day…I called att tech again at 7:30pm to see what happened and they said that my appointment for service had been canceled and did not know why it had been canceled.

So im talking to the guy sergio about my modem and he asks me questions about it and then he tells me that I had the wrong modem sent to me and that it is not wireless (For my laptop) and that the new modems that are wireless are out of stock and wont be in stock until april 2, 2017 and they cost $25 and I told him that I was not paying $25 for a modem and I had paid $100 already so he then tell me to go to bestbuy, radio shack or walmart to get a modem fror cheap so that I wont have to have them ship the new one to me.. He said that I can hook it up to this modem that I already have…meanwhile I am as sooooo pisssed I should’ve went with insight.

Rude Tech Support.. could not send email and did not seem to interested to talk to me, hung up on me.. RUDE..
I even had a code to give them and they were going to give me 4 months free with a 25.00 coupon, which was before I changed to be 75.00 but, no one tells me the same thing twice. they blamed yahoo for my problems, so ask to be removed from yahoo.. not possible but not their problem either..
well, you expect to be paid for the equipment I assume.. and so, I also expect the services I pay for..

sorry so frustrated, but this is as honest as God allows me to be..

I had at&t for a while & i even had them before they joinded with cingular & after they joined i had nothing but poblems. Within the past 2years i have seen a lot of charges for phones that i never ordered or recieved. let's start from 1/08

i had a nokia 6085, i was told the software was updated & i wouldn't have the same issues i had before. that was lie. the software was never updated & i had ALL my calls dropped. people would call me & get a message saying my number was not valid. texts weren't going through. they changed my sim card over 40 times but i couldn't get a differet phone. then i bought the lg shine. i sent back the nokia 6085 via corporate store & recieved the shine. i was't happy with it & sent it back & they sent me a blackjack 2 for free. i was happy & loved the phone. one day i picked up my phone to see half a screen. i got it replaced after hours on the phone. later that year i switched from my family plan to a personal plan. i sent in my phone & they said they never recieved it even though i had the proof from the post office saying someone from at&t signed for it. after hours with a&t on the phone& email & fax 2 months passed & they showed they had it the whole time & shouldn't have charged my family $500. then my ex & her new boyfriend went to a store & got 2 new phones, extended my family account & sold the phones & no one asked for an i.d. it took a month but i got that solved.

3/09 we get a bill saying we owe $600 for phones. people in warranty & c.s. saw we weren't to be billed cause even though they were on my number they weren't with my sim card. warranty credited me the charged just for fraud o put them on. fraud also put a note saying no one can deal with the situation but them but when i spoke with "tessy" she said she was the wrong person to speak to & sent me to warranty even though she put the notes on my account. they again saw i wasn't to be charged cause the phones had a "re sale date" & they got them back. here's the kicker. i was being charged for the nokia 6085 i sent in 1/08 but not charged till 3/09 that's over a year later. the other charges are for a blackjack 2 in 11/08 & a moto q in 11/08 both sent to address's i've never lived at & activated with a sim card i didn't own.

warranty saw this but fraud didn't do their jobs. Tessy & her boss both lied & said they did the research but when i said what i knew about the resale dates they told me i wasn't supposed to have that info & that they had to do some "training" but when they were "working" on the matter they were both on vacation & left someone else in charge but he didn't know anything about what was happening.

they shut off all my phones & will no longer speak with me so this is what i gather.

at&t has a "fraud dept" so they can charge people for items they never order or recieve. they lie & cheat & steal. my phones are still off & no one will talk to me. i have spent well over 100 hours trying to fix his with no luck. if i was paid for the hours i spent working on this they'd owe me almost $1000.

stay away from at&t they'll only ruin your credit!

They told me I would get two rewards, and after a little while. They said I wasn't egiible for it, because I had the same account number. The woman from AT&T U-Verse told me, when she signed me up again, that having the same account number didn't cause any alarm from me getting my rewards. But after it's all said and done, I'm out $150.00, from there mistake and they don't want to help me. The one person can say what ever they want and get away with it, because the reward center does something totally different on there part. So watch out, don't believe want they say, you might be in for a shocker. Because every one that signs up, they get a commission for and they will tell you anything to get that sale, even if they know they are telling you a lie.

I am an AT&T customer for the last 8 months, before which i had their wireless services for 5 years.

I have had a really bad experience with AT&T for the last 2 weeks. My service was dis-connected due to non-payment of services, when in fact I have already paid the bill through direct deposit. Given that I work from home, I needed the service re-installed quickly. So I went ahead and paid my entire bill again, till they investigated the earlier payments. I also paid my next month's bill in advance. I was then transferred to Customer service, then to technical service, and back to Accounts Payable. Dis-connected, and finally after another 2 hours, I was told that it will take 5 days to re-start my service.

This morning, an AT&T repair person called (out of the blue) asking us to be home in next 15 min as they needed to check my connection (no idea why all of a sudden my connection is 'broken'). When I returned the call after an hour (meetings at office), the person was EXTREMELY rude and told me to call the 800 number, as the next time he would be able to come would be after a week!

We have spent over 4 hours on the phone with various departments with NO resolution. This has been a terrible experience and if AT&T does not resolve this, WITH CUSTOMER IN mind, I will be sending complaints to BBB and the AT&T board.

I bought an unlocked cell phone, and because cell phone companies always add extra charges to the bill, I signed up for a pay-as-you-go-phone, paying for voice and data charges. I bought a bill of goods when I bought the phone as its an international phone, with vodaphone, bought from GSMonster in N.Y. AT&T would not honor the data portion of usage - they sold time to me and wouldn't let me use it? I told them it sounded like fraud, and told them I would file charges if they didn't give me those air time credits onto my voice plan, which they finally did. If I hadn't gotten rude, they wouldn't have done it!

DSL is extrememly slow in the evenings. See test restults here. I am paying for the second level of service and getting less than the lowest level of service. http://www.speedtest.net/result/1322721832.png

AT & T dissolved their system "Voice Mail Plus" without any notification to consumers. At least not me. This was a simple, stand alone, residential voice mail system for 11.95 a month, where you could call in for your messages. A week ago today, I called in to find a message that I could not access the line. I could not contact AT & T until Monday, during office hours, and the nightmare begins... In the end, I spoke to 30 (counted and have AT & T ID's #'s on each conversation) trying to get my number back to a new, "upgraded" system, to no avail. No one seemed to know what was happening, and no one could offer anything more to me than "so sorry about that. we have to issue you a new number on the upgraded "unified messaging system". All well and good if it that line wasn't what I used for my personal side business. Thousands of dollars in printing lost due to the loss of that number. I was seriously on the phone for almost 20 HOURS, on hold for 30-45 minutes at a time, often disconnected to start over, and in the end, all any techinician, supervisor, headquarters, etc... could tell me was "I don't know why we can't port in your old number, ... it just isn't working". I am beyond rage. I have lost not only thousands of $$$ in printed materials but also any orders from customers who use that line. It is gross negligence beyond belief. I will follow this as far as I can. What I am the most upset about is that there was no notification to the customer to make arrangements in advance. Several documented AT & T employees I spoke with willingly gave me their names and ID numbers saying that they even, never received notification and it was a huge "blunder" on AT & T's part. Some were AT & T customers themselves and not notified and are going to other vendors. I am on the list of followers in their path. Incredible incompetence.

i need you to credit my phone account I did not buy anything to be charge $14.00 Please Credit, I don, t have a job to pay such amount.

Este mensaje lo escribo en espanol para que nos enteremos; acabo de descubrir esta pagina y estaba leyendo los complaints de las personas y lo que les ha pasado, es increible como no ha hecho nada para resolver este problema que afecta a tantas personas, cuando quieres cancelar un contrato o disminuirlo no hay ninguna forma de hacerlo te mandan directamente a collections y con unos abogados sin escuchar y resolver tus problemas. Es una compania para acabar con las personas. Es lo peor que he podido hacer en mi vida.

No se metan nunca con att

I was expecting a modem delivery, that being the reason I called the customer service for the first time. The agent told me my modem was left with a person, and she had only the surname to offer me as description. I thought it might be the manager of the apartment, whose name I did not know as I recently moved there. She told me that she can check if they have a first name on the file.
After that I was put on hold for a long while. When she returned, she said they were going to send a second modem to my household, which will have an activation date 1 week later than the original activation date.
I said I should go home and check if my manager has the first one first.
She said she would send a second one, and if I do indeed find the first one, I can activate it by phone- WRONG.

Though I believed her at the time, I did not want the trouble of having this discussion, and sending the second one back, if my manager had it. So, I told her I DO NOT WANT A SECOND ONE, DO NOT SEND IT TO ME.
That was the end of the conversation.
She sent the second modem anyway.

I found the first one later, tried to activate it by phone, spent 2 hours talking to the customer service and tech support, NO they could not activate the first one now, because they send me another one.

I had to wait for something I DID NOT REQUEST!

The manager told me at last that as soon as I recieved the modem they can activate it, I would not have to wait one week, and they would call me back the next day.

THAT DID NOT HAPPEN EITHER.

I called again and again, gave the same information over and over again. (I do not understand why I would need to tell my phone number 3 times to different people in one phone call, why there is no communication)

On saturday, I called in scheduled maintenance, so the person I spoke to told me to call on sunday morning instead. I said `Can`t someone call me back instead?`.
The answer was, and I quote `Well, I can leave a note to the next person, but I can`t promise they will call you back`. Seriously?!

They could not help the next day either, they said I had to wait for the activation date after all. I was extremely dissatisfied at this point, it took me several hours to calm down after I got of the phone.

And then, this is the best part yet, came the new activation date, and STILL NO CONNECTION.

Of course again, I called, talked, was put on hold, talked, and at the end it was decided that the signal could not reach my house, and now I had to wait for a mechanic to come to my house. He could not come the next day, when I am free, and in the day after my two hours of free time were not enough, because they needed a 4 hour window.

So I will spend 4 hours of a Friday, waiting for a mechanic now, who may or may not show up, and may or may not solve my internet problem.

Plus, I have a phone bill, with several hours of hold time, because customer service prefers to put you on hold for 20 minutes rather than calling you back.

I did not get Internet, I lost a lot of time, and energy, and I spent a lot of time in a very frustrated state. I did not recieve anything from the customer service of AT&T to make me feel like a valued customer, no call backs, no apologies, no offers. Even though the error was not on my part, it was I who needed to make constant sacrifices to fix it.

I am very dissatisfied, and I would advise anyone I know against using this service.

My husband has AT&T UVerse also, and we are constantly having connection problems! Both my children attend online schools because of health issues. Sometimes when it rains, the connection is lost, and it will take several hours before we can be reconnected. I wish he would switch to another company! Also, it is highway robbery what he pays for his cell phone bill. Though I am unhappy with some issues I have had with my cell phone provider, I have two cell phones for the price of his! He doesn't get internet, unlimited text, and had just basic service! Not to mention, it takes forever to reach a customer service rep, and half the time they cannot figure out the problem! We have had to get repair over here several times, and when it rains, the connection is lost! Which means, our TV, and computer connection don't work. It makes my kids happy, whoo hoo a day off school! If they going to charge such high prices, in the least they should give excellent customer service, and not have constant disconnection problems!

I attempted to establish service for my mother who has alzheimers and lives in a nursing home. I specifically requested my address to be the billing address. They charged me a $50 deposit, and sent me an email that the service was established. She lives over 500 miles away and I tried calling her every day, and my sister was going to the nursing home several times a week and would check to see if the phone was working, there was a dial tone so she assumed it worked. I never could reach my mother and finally when I was there visiting I tried to make a call from her phone, all I got was a recording stating you could only make 911 calls from that line. I called AT&T and after being passed through 6 different people in different departments, I'm told the phone was disconnected for non-payment...WHAT? How can you disconnect something that was never connected? And they showed the billing address was the nursing home - excuse me? After arguing with the most ignorant people on the face of the planet for 30 minutes I finally told them to refund my $50 deposit and I would find a reputable phone company to use! The rep wanted an address to send the "final statement" to...I told her there will be no final statement because there is no bill because there was never any service and I better get my $50 back! How is this company allowed to get away with this? They provide the worst service, charge outrageous fees, and the government allows it to go on. Is the government getting some kind of kick-back? I HATE AT&T!

September 2005 I notified At & T to forward my bills to an Elk Grove address effective January 2006. Until January my mail was forwarded to a temporary residential location. Effective January 2006 I received my residential phone bill for a 2nd home in the Tahoe area. Sometime in January of 2007 or possibly December 2006 the bill for that phone did not come to the Elk Grove Address.

I called AT & T on March 5 and went over the problem and was assured that the address would be corrected to Elk Grove and they provided no reason as to why it had stopped coming to the Elk Grove address.

April 28 my husband was at our 2nd home and discovered that the At & T bill for that phone was being sent to the Tahoe address. It appears that the young lady on March 5 never entered an order to change the billing address. In March I paid a forty dollar reconnect fee. My history of payment on this account is excellent. I felt that it was easier to reconnect an pay the fee, than argue who was at fault.
April 30 I spoke with a Tello in customer service and we reviewed the entire time line of events dating back to September of 05. A manager was to follow up within 24 hours and I gave my cell phone as a contact number.

I followed up today, May 7, and now I am told that I will have to pay a $70 deposit and a $19 re-connect fee. I explained that I was told these charges would be waived. The billing department transferred me to a John who confirmed that the deposit and re-connect fee would be waived and could not explain the problems I had encountered with the billing address.

Back to billing department and I am told that no one can waive those fees and deposit and they have no way to transfer me back to John or Tello. I am also told that the billing department service people do not have a supervisor that I could be transferred too.

I have spent hours trying to resolve this situation and since 2005 I took the appropriate steps to ensure my billing would reach me.

I have 3 cell phone accounts with AT&T and have been with them for over 7 years.

My conclusion is that AT&T is not customer service oriented and will not follow through with commitments to credit a customer when the error it theirs.

I purchased a large yellow pages ad and internet advertising packages. It is costing me $250 a month, and after two months has generated one phone call and one internet response. Oh, and lots of junk marketing calls. This is a crippling expense to a small business struggling reach customers. The yellow pages reach nobody. This has been a complete waste of money.

Someone please help us...goverment please somebody!
At&t shame on you

UTS is synonymous with Garbage. They really should move all calls to India, because USA workers answering phones should not work for such slime and sleezy operators.

I agree with everyone ATT is nothing more than a joke they tell me that My sales Rep is no longer there . So Now its up to me and my company to fight this battle alone...I have been hung up on told I could change things as far as the advertisment goes but they would not do anything else to help. ATT Solutions expressed that they have a Tape of me agreeing to whatnot but if they would have heard the tape in full I was suppose to get a follow up call to approve everything and never did. Before you know it I have a bunch of crap and false advertising across the internet...I'm fighting it still till this day and they have still not got this cleared up and doubt they ever will... STAY AWAY FROM AT&T Advertising Solutions ! I wished I would have researched them before hand but with a Name like that I figured that said it all ...WRONG ! My mistake and still paying for it !

I had the same experience as most people here . I signed with YellowPages Pay Per Click Program, thinking that was reputable company and that I can focus in running my business. I was wrong! Not only do I feel that I was scammed, but also humiliated and insulted by a group of people that are hiding behind a large corporation. Among other misleading information, the sales person told me that I will get at least a 20% conversion rate for my clicks. Almost 4 months into the contract and 900+ clicks, I have received 2 request. I tried several times to work with the sales person, who will not get back to me in a timely manner, and when he did will tell me that he’s working on my account(now I know this was just an strategy to keep me busy for a while)I was very honest with him and I explained him that as a startup I was putting all my marketing budget into this program, he promised that his program will work and even if it didn’t YellowPages will stand behind their promise to deliver or work something out with me.
After months of the same story, I tried escalating the issue to his supervisors, thinking that because is beyond insulting that his sales people employed blatant lies as a technique to close business, as a manager will turn around and do the right thing. I was wrong again!. The manager told me that YellowPages cannot guaranteed conversion rates in the program that I bought and that I was probably confused (he probably thinks because I have an accent I cannot understand English), and even after I provided proofs that clearly shows the used deceptive methods of sale, they will totally ignored me and refused to released me from this contract and refund my money. Instead I received a collection letter from YellowPages, not even under my or company’s name, how it shows in the contract that I signed, but my husband’s name that has nothing to do with my company or signed a contract with YellowPages. I find disgusting that a large corporation is so willing to ignore its customers and to treat them like they do not exist. Please think twice before signing a contract with YellowPages. Let’s spread the word, don’t let more very hard working small business owners fall into this trap!

I work for AT@T.

I f you want to get the address of the office then I would suggest calling up their advertising division and asking them for an appointment in their offices. This will give you the address for a start.

Also remember that the contract is for a year in most cases and even though they get you a ton of figures make sure that you get information on other advertisers rather than just the amount of searches.

With regards to customer service, if you have a good account rep like me, you should not have to deal with them as your rep should be able to help you.

It is a shame when bad reps ruin the company name because all they want to do is make a fast buck...maybe why I am not hitting my numbers at the moment.

Also if you are unsure and you are signing a contract over 1, 000 ask for a 6 month opt out. Plus always ask for a 10-15% worth of free products! That should be standard.

Sorry to hear about all the bad experiences.
Marc

I was completely mislead by an AT&T salesperson, who lied about the number of clicks we would receive by 2, 900 per month! The sales person met us at Panera's and brought her manager who was the one who told my partner and I that we would receive 3000 clicks per month. He wrote out all types of scenarios that looked amazing. He then took out a digital pad for us to sign. I wouldn't normally sign something this quickly, but it was AT&T and we trusted the name. After the first month, we reveived a call from a service rep stating that we were ontrack to receive 280 clicks per month. I told him there must be mistake because we bought 3000 clicks per month. I then spoke to the sales rep, who completely denied ever telling me and my partner that we would receive 3000 clicks monthly. We asked to be removed from the service and they said their hands were tied. This was over six months ago and we've been fighting with them ever since. We had to move our bank accounts to stop the payments. We have now just had a call from a lawyer for AT&T to force us to pay. We are a small-young business without the means to fight a company like AT&T and I think they bully companies like ours. I'm going to reach out to our local news sources to see if there is any help there. Thanks.

I want to thank all the wonderful individuals who have taken their time to respond to our comment/complaint and, apologize to those whom we have not returned contact. Your response (needless to say) has been over whelming. AT&T-Yellowpages.com and Blue Ribbon Auto Glass, Llc. have mutually agreed to terminate our contract and we have received a full refund. This does not excuse AT&T's misrepresentation of their product or unconscionable behavior. Nor does this make-up for our total financial losses. However, at this time we are not pursuing our law suite.

If I could pass on what this experience has shown me, I would say to, Not go quietly into the night. Let your voice be heard. File your complaint with as many organizations outside of ATT's control as possible. The BBB, Federal Trade commission, State Attorney Generals Office etc... If you are paying with a credit/debit card, STOP PAYMENT NOW! And dispute the charges with your card company (AT&T must prove their charges are valid to the card company and are not allowed to contact the person or business disputing the charges about the amount disputed until it is settled). If they do so, file a complaint with your card company (Visa/MC/AMEX/DC) not your bank. If you have been sent to collections, dispute the validity of the original bill. Make AT&T prove they provided the service. Your contract is for clicks, not calls. AT&T must show a preponderance of proof that your clicks are in accordance with your specific contract. The plain and simple truth is they can not. IF YOU DID NOT RECEIVE THE SERVICE STATED IN YOUR CONTRACT, THE CONTRACT IS NOT VALID. Finally, USE the experience and advice given on the complaint board. It is a great resource!

Thank you,

Mathew Korba
Blue Ribbon Auto Glass, Llc.

at&t advertising solutions's rep was sending naked pics of herself to my husband, her name is Tracy Abbate and she works in their office in NV, I found out after we had an account with yellowpages.com for a few months and Tracy was my husband's account representative, she used his info, started contacting him on facebook and myspace and than i found out that they were talking on the phone and she was sending pics of herself, naked from the restroom in their office. So all the spouses out there watch out for these business, very unprofessional, btw we never got any business from them anyways...

I pay 2500 a month and am a the tops in each of the categories we painstakingly went through with our ATT rep who resembles more of a carpetbagger than anything else. If you have a heartbeat and can blow steam on glass, ATT will hire you in their sales department. They are great at the full court press sale, but if you have an issue about your online presence, they go and run away. You have to then call the 800 number and ask to see someone. You do this for months, every day, and get fed up and contact the BBB in St. Louis, their ATT HQ, and file a complaint. You then get your local manager to contact you and finally begin to work the problem, only to learn that they can't come see you because they are in training and the training going on (how to deceive more customers) is mandatory and that they cannot come see you, because of X, Y and Z. ATT stands for something we cannot print!

This is the final straw with uverse, I've had nothing but trouble since getting uverse, now they've charged me 95 dollars to restore service, its free with the other providers. 100 dollars to turn your service back on. It cost nothing with Dish and thats where i'm going. Att is a rip off.

All I wanted to do was buy a new phone, a ruggedized Rugby model. I told the AT&T store agent I wanted no changes to my account services, only a new phone. My account was crammed with many new charges and features that I did not authorize, request, or want. When I called to get this corrected the phone agent stated that I would receive a credit for the unauthorized charges. That did happen. However, the features were not removed. On the second call I was told the features were removed and I would be credited for the overcharge. Nope. Third call was today. They left data charges on the account. I have called repeatedly begging AT&T to just put my account back the way it was before I bought a new phone. I can only hope that after a lot of waste of my time it is fixed. But this is not the first time exactly the same thing happened. EVERY SINGLE TIME I've bought a new phone this happens. Therefore, it seems to be the company's policy to cram services their customers never asked for, did not authorize, and did not want. And that's just my cell phone account. Many horrible customer service issuse on my business accounts as well. AT&T is a horrible company to deal with. I'm looking for alternatives.

We were going to switch to U Verse since our cable company is dropping some of our favorite channels. My husband called to set things up and was told that there was a $499 non refundable deposit because of his "poor credit rating". His credit rating is WELL OVER 700! How is that poor?! We can qualify to buy another house or for numerous credit cards or loans but his credit isn't good enough for ATT...what a scam! We own our house outright, both cars are completely paid for, we have 1 credit card that is far from maxed out and we haven't had any late payments on any of our bills in years but according to the U Verse people we are a credit risk! I think they are using this story with people just to extort a ridiculous amount of money from people and after reading the numerous Consumer Reports complaints from all over the country about their service, tech support and billing practices I am glad we didn't get their service!

I TOTALLY agree with the thought of a class action suit. ATT is gouging customers who choose to not be forced to get u-verse. I, too, have been a customer for quite a while - and have had sales people calling/walking the neighborhood, saying that ATT has the area wired or set up for u-verse. Well, many of us don't even have or want cable (busy living life, not to mention the cost) - and don't want u-verse either. So ATT has been continually increasing my Internet and minimally-serviced phone service bill because of my choice -- so, yes, hope some savvy lawyer checks this out. One day very soon, will cancel altogether and go to the friendly library - hope ATT pays in the end!

This happened to my girlfriend. In 2011 the store told her that this was a deposit, ordered the service and when she asked if it was refundable and told no she cancelled service, , , , in the store. They even called to confirm it was cancelled same day and the store rep said they would refund... I've been fighting this for her for 2 weeks now and its clear they have no intention of refunding the money. I think this is extremely concerning and some lawyer out there could get rich with a class action suit.

Hackers aren't a threat to AT&T...just to us!
This is a warning to customers of AT&T.
My telephone bill revealed a call to Singapore. Now that's a long way to order Chinese food.
When I called AT&T I was passed to five different departments until I finally connected with someone who could speak relatively recognizable English. After repeating my problem for the fifth time, she told me that they would pay half of the cost. HALF OF THE COST of a phone call to Singapore! I told her in no uncertain terms that this was not an acceptable answer. So, she gave me two options:
(1) Pay one-half of the charges and then cancel the line
(2) Get a 50% discount on the long distance calls for $8 a month (that's $96 a year, folks!)
So, we now have AT&T acting as an intermediary between the hackers and their customers!

Is this world going insane?

I just went through this myself and I am an employee! I got Uverse 2 months out of bankruptcy and my employer (ATT) is moving me to another state. They ran my credit (without asking) and told me I would have to pay a $450 deposit because I came up as a high credit risk. My credit is better now and I have had service with them for over a year and pay my bill on time faithfully! How crazy is that! I can easily go with another provider but I am trying to stay loyal to my brand, it's unfortunate that my own employer (AT&T) won't allow it.

I've been a customer of ATT wireless for over 8 years. I changed my account to add my girlfriend on my plan and changed my entire plan to a family plan. I had a balance from the previous account before adding my girlfriend that, until recently, I had no idea was there. I was never called or notified about this balance in any way. And every time I called ATT or checked my account online, I was assured that my account was in good standing. My address was always updated and correct. And I never saw this balance reflected on any bill or the website or when talking to a representative. Yet when I called to purchase the ATT U-verse cable and internet for my home, I was told I had to pay $449.99 extra that was not a deposit or refundable because I was a "high risk" customer. I was surprised at this because I HAVE been a loyal customer for over 8 years and always paid my bills on time and I was currently spending over $200.00 a month with my current services. I went ahead and paid the balance that I owed from the previous account right away and I still was told I had to pay the extra $449.99 fee because I was still considered "high risk". And to this day, I never got a bill for that previous balance or a receipt and I dont have any access to records of payment except from my own credit card statement. I was very surprised a big corporation like ATT conducts business this way and treats their loyal customers in this manner. I've decided to use ATT's competitors cable and internet service and I'm considering canceling the current ATT service on both my cell phones and I will NOT be recommending ATT to anyone.

I've been an AT&T wireless customer, and also at one point had phone and internet through at&t. My wife and I have wanted uverse for awhile now, but it was not offered where we currently live, so now that we are moving we decided we would finally get uverse. However, when I called to setup the service and schedule installation, they said they couldn't do anything without a $450 deposit. Now we're moving we just bought a house, we can't afford $450, and when we had phone and internet with them before, they didn't require a deposit for those, why now? We decided to go with Comcast.

Been an AT&T customer for years for cell and u-verse and then I decided to upgrade internet because of all the games our kids have online and they told me I could do this but only with a 450.00 deposit... forget it they can go someplace else and get the money, I hate to do it but i'll switch to comcast!

The same thing just happened to me just recently, I was never told about it until I just looked at my credit card bill. Someone is supposed to call me back. I will be writing emails to all the big boss' pretty soon here. I wasn't ever made aware of this charge if I was I never would have gotten the service and I will be disputing this charge on my credit card.

This is a despicable business practice of a company that puts on the appearance of an honorable entity. The $450 is actually an initiation fee but re-dubbed 'deposit' to try to slip it past customers accustomed to putting a deposit for new service. The difference is this 'deposit' is non-refundable.

What's worse, AT&T justifies the non-refundability based on the customers credit rating, this time, counting on the fact that most customers would introspectively find something not quite right about their own credit. When pressed for specifics, the AT&T sales staff were very vague, citing various examples of credit reporting agencies. When I told them that I just got approved for a home loan based on my excellent credit rating, they counter that the AT&T rating for customer credit is based on much more than that, but still no specifics. AT&T disregards the anguish they're causing their customers who suddenly discover their credit is unacceptably low, per AT&T. How can AT&T stoop so low? AT&T: the honorable thing to do is call it what it is--a fee. Stop the shenanigan.

Don't you think people who work at At&t want to leave on time and not work hours overtime because of insensitive people like you who come in 8 minutes before closing time, regardless of how many people are already in the store waiting?

Why in the world would you go 2 an AT&T store when there about 2 close, also if your about 2 get U verse, your a dum ###, Next time check the hours then go in, Im just taking this off the top of my head but I think 12 would b a perfect time 2 go in, and I bet you probley have the iPhone you just got it at a different store.

Sounds typical - you spend hours MANAGING THEIR PROJECTS with terrible results for your wasted effort. Please follow through with your complaint - I am also filing with the PUC for their lousey customer service.

I have been with AT&T uverse for almost 9mths now. I have had to call every month about a billing issue, & buy billing issue, I mean they auto draft a few days to a week early every time! BUT the last straw was when they drafted $606.66 & $94.60 out of my account unexpectedly! I moved & when you move you have to turn in your equipment to UPS, yep I lost everything I had recorded. I asked them if I could please key the equipment & have it at the new place but they said that is not how it works. I had 10 days to turn in the equipment. I was mistaken as to the 10 days from which date it seems. I called to find out exactly when my 10 days was up & found out it was up, & seriously, I was moving, 10 days is NOT a lot of time. I was told if I take the equipment to UPS within the next 3days & call with the ref # I would not be billed for the equipment. On 4/29/11, the same day as the call, not 3 days later, I took the equipment to UPS & called AT&T with the ref#. I was told they verified it & everything was fine. On 6/13/11, 2 days before my account was supposed to be drafted I was notified by my bank that I was overdrawn; AT&T had just done an auto draft for $606.66 & $94.66. I called AT&T immediately, I was told their systems were down & had been all day what the drafts were & could not help me at that time. I called my back & they informed me the draft had been issued only 30 minutes prior to the phone call. I called AT&T back where they still insisted their systems were down. I told them I did not understand how they managed to draft over $700 out of my account with the system down, odd how the system came back up & they were able to see my info then. They told me that I had not turned my equipment in on time, I explained the situation to them & he said he saw the notes on it & if I had called when I got my last statement I would have been able to prevent the draft. Ok#1 why was I billed for the equipment? #2 I had told them on a previous call that I was not getting my bills, they were sending them to the AT&T email they setup when I had clearly stated that was NOT the email I would be using nor did I want my statement to go there & gave them the email I wanted them to use but like everything else with them I hadn't made enough phone calls to get it changed yet. They acknowledged the equipment package had been opened on 6/3/11 & was being processed for return, yes I meant to type 6/3/11 & yes they drafted the $$$ on 6/13/11... I called back 4 days later to find out that yes my refund was being processed & I would be mailed a check in 7 to 10 days! I asked to what address? to my old address of course, so I had them change it. Then 3 days later I called to check the status of my refund, just to be safe, it was sitting in a dormant file! This person said they would rush it thru. In the meantime I have gotten a statement from AT&T letting me know that my uverse would be disconnected on 6/29/11 & there will be reconnect fees if I don't pay it by then & that my internet will be shut off & I will be charged a disconnect fee because I told them on my last conversation that AT&T is NEVER again allowed to auto draft from my account. Excuse me, you are playing around with $700 of mine & you expect me to come up with MORE money to pay my bill with ? They graciously decided to put a hold on the disconnect until 7/15/11, I should certainly have the refund by then. The next day I received a statement in the MAIL not email that I have a $606.66 credit on my account & no payment is due at this time! I called them again & they tell me my payment sent out one 6/29/11, I asked them to confirm the address. They forgot to remove the apt# off the address! I can only pray that my mail carrier ignores the apt# on the address & leaves the check in my mailbox. And thru all this there have only been 2 representatives that were nice & never has compensation been offered for all the money & time this mistake has cost me. I love the actual AT&T uverse but I HATE ALL BILLING & CUSTOMER SERVICE RELATED TO AT&T UVERSE, INTERNET, & MOBILE...If it weren't for the iphone & uverse I wouldn't bother, I am stuck in a contract for now but VERIZON is looking pretty good when my contract is up!

I have had AT&T uverse for probably two years now. To get it installed took 3 different attempts. Twice the installer was at my house for 6 hours or more.
There were so many problems I called it the UVerse CURSE! The t.v. picture is amazing and being able to tape 4 shows at once is great. But the wireless internet
service is the worst I've ever seen. I have spent so much time talking to someone in the Phillipines whose accent is hard to understand than I ever want to spend.
Each person gives you a very long and not helpful runaround. The fact that you have to initially talk to a machine in order to get to tech support is frustrating, downright maddening. We have had a connection problem from day one and noone can fix it. I used to work for the phone company a long time ago and it was
a day when the customer was important and giving them great service was what the company was all about. The company has gone so far downhill it is unbelievable. What is with these companies and their disregard for the people who make them so rich. I am finding another company and would discourange
anyone from doing business with AT&T.