AT&T
Reviews and Complaints

I signed up for DSL internet service from att in April, 2009. I was given two forms that would allow me to receive a $50 rebate debit card for signing up and an additional rebate of $80 in the form of a check for the modem rebate. The reward center received my request form for both rebates on May 4, 2009. The forms states that I would receive my rebates within 4-6 weeks. To-this-date, I have NOT received any rebates. I have contacted the rewardcenter several times. I get didn't answers with each person I spoke to. I get different dates the rebates were sent out or they said they have no record of my request, or they have promised to reissue the debit card..but no one can tell me who to talk to regarding the $80 modem rebate. att representatives are being completely deceptive about this issue. They told me my rebate card was mailed on June 13, 2009 and at another call, they told me it had been mailed out June 10, 2009. Now they say it will take 7-10 days to MAIL a replacement card. This is too much! Something should be done about their bad business practices. I live on disability income and was depending on this money to pay for the services which they told me I could do with the rebates. Now they tell me I can only use them at other businesses. Please help..if you can.

I am filing this complaint on behalf of my parents ages 83 and 91 years old. A relative gave them a laptop computer..They have never used a computer before and she thought it would be nice for them to enjoy..My dad called their phone carrier AT&T and ask to be hooked up to the internet..the rep ask if he wanted it to be hooked up directly through their tv...he said yes that would be fine...this past Sat July 25 two men showed up (without proper ID and no logo on the truck and van) said that AT&T had sent them out to hook up their direct tv.. they got worried when they started running cable through the attic and hooking up boxes to their tv's etc.. they disconnected their WEB TV which they enjoyed and received and wrote emails to family members..this upset them terribly to lose their WEB TV..then they discovered they couldn't watch their tv shows on different tv's...my dad watches baseball games and my mom watches her home shows at the same time on their 'own' tv's..they were so upset and frantic...they were up most of Sat. nite worrying and upset...I live 3 hours away but Sunday I had to make a trip to their home just to talk to them and calm them down and assure them we'd get it straightened out first thing Monday morning..My dad called Direct TV 5 times on Sunday to tell them he couldn't find any of his ball game programs...they offered to send him another 'box'...Monday morning I called direct tv and got put on my parents account so I could talk for them...I talked to 7 different people before I got to speak to a supervisor...she cancelled their account and then told me because of early cancellation they would have to pay an 'early termination fee' of $459.00...I told her what I thought about that...It looked like these elderly people had been completely scammed by AT & T/Direct TV that they thought they were being hooked up to the internet when actually they had been signed up for dirct tv...Direct TV said they had NEVER in their history 'waived' a fee for early termination...
Although they never actually used the tv because they didn't know how to operate it..and it was done on a Saturday and cancelled on a Monday the contract says it has to be cancelled within 24 hours...I didn't know you could do what we wanted them to do on Sunday or I would have done this on Sunday instead of waiting to conduct business on Monday...My parents are on a fixed income and throwing away
$459.00 is devestating to them...this is shamful for direct tv and at&t to charge them for something that should never have happened they just wanted to hook up their laptop to the internet...

In 29 days you are charging me 312 us, not even obaqmas internet is that expensive, you guys lied to me... You told me it was going to be 90[per month, and you told me I was receiving a present odf 200 dollars, that never happen, and you tokld me my phone line was ok you sent a tecnician and she stayed in my house 4 minutes and caharged em for 100 dollars,
I have never see a thing like this, that is why no one carries att, of course notr, you are liers, yopu are stealing money, the copuntry and the economy are not right now to be acting like that, I cannot pay that absurd, you bertter send one of your liers costumer service to call me if we can make a deal, are you crazy? In 2009 north america, who in the whole country pays 317 dollars for 20 days of internet? Yopu are really out of your mind,

I paid my bill on line, and when I looked at my on-line bank statement the next day, I see they are holding double the amount of the total bill - one entry is described as a "pre-authorized" amount. I called AT&T and after 45 mintues talking with 2 customer service and 1 accounting rep I was basically told this is a figment of my imagination - they aren't holding my money and only charged me once for the bill. The bank verified it, and so I filed a complaint with the BBB. Then I get bombarded with "anonymous" calls to my cell phone, from AT&T. I don't answer anonymous calls from anyone so they responded back to the BBB that they determined my complaint was unfounded, they didn't hold on to this money twice, and I wouldn't return their calls when they tried to call me and lie to me also. I sent the BBB printed copies of my bank statements, showing they held on to the money for 4 days with the complaint so I have proof. If I was 4 days late in paying my bill they'd shut down my services. Why companies are allowed to do this and call it "pre-authorized" amounts is beyond me, the gas stations do it too. They immediately charge your card for $75, even if you only get $20 in gas. They keep it until their system reconciles with your bank and you get charged the actual amount of merchandise you purchased. I filed a complaint with the Attorney General on AT&T. Why should they be allowed to attach my account for double what I authorize?

You have an employee named >steven burtch

AT&T reps were on our street offering a fantastic bundle package for phone, internet and dish, IT WAS A SCAM. Horrible service! AT&T promises services that Dish will not fulfill and each blame the other. And you better read the fine print, somewhere in all those pages and paragraphs they have a minimum 2 year service agreement with Dish. After 6 months and double my normal monthly bill I cancelled my service and was told by Dish that I would be billed for the remaining 19 months on my contract at a discounted rate of $10.00 per month...WHAT?!?!? Buyer Beware, the service was horrible from both companies!

I am a day manager at a locally owned franchise. I was visited by two AT&T representatives who claimed they were investigating reports of over charged accounts in the area, and that all they needed was the business phone number and a manager's 'okay' to make the 'fixes'.

However, they were repeatedly told that I did not have the authority to make any changes to the store's accounts: Once by my coworker who greeted them, and then multiple times by me while they were trying to get information and coerce me into thinking otherwise. They even tried to get the phone numbers of the owner's other franchises out of me, apparently trying to switch them all at once.

Even once I contacted the owner and was told that she no longer had a contract with AT&T and there was no reason for them to be there, they still tried to push on, insisting that I was on some 'list' (although they never once referred to anyone by name, or even used a 'he' or 'she') and I just needed to speak with someone on their cell phone to sort things out.

I was disgusted that they tried to deceive me because they thought I wouldn't know any better, and I am astounded that they would continue trying scam the information needed to make the switch from someone who they knew had no authority to make that decision.

I will keep this in mind if I ever decide to switch my residential service or am in a position to choose a provider for a business; I do not like the thought of ever having to deal with this type of business practice again.

Att is so useless it is unreal.

I am a 10+ year customer - who needs a new phone. So after paying 15K plus over that time - I really would like to get a bberry bold.

Costs 300 bucks - I figure - why not see if they care to keep me as a customer.

Talked to a rep who offered to cancel my service when I explained I thought they might want to help me out with the pricing of the unit and I was unhappy.

I wrote 2 e-mails which either the person reading them does not actually read the content - or perhaps are system generated responses.

Try another provider - I will.

God help you if you have Earthlink DSL and try to convert to ATT Uverse.

They told me I have to terminate the Earthlink DSL, but they can convert me to ATT DSL until the Uverse gets installed. They told me I can't schedule the Uverse installation until the Earthlink DSL has been terminated.

So they terminated the Earthlink DSL within one day, and they are supposed to give me ATT DSL now, right? We've been on the phone for almost 2 1/2 hours this morning talking to 6-8 people, got hung up on twice, transferred and dropped a few times, and we've heard a whole bunch of "I can't help you." The last person explained that their system won't let them do anything until the Earthlink DSL is out of their system which will take about 10 days! She said she tried to delete out all the codes manually.

Well, they terminated the Earthlink DSL within one day, but now the story is that we will be completely out of internet connectivity until the Uverse gets installed at some ? date - we can't even find out when that is. They can't tell me an installation date until they call me back, which is promised sometime within the next 24 hours.

I use internet connectivity for professional purposes (I work from home) and job search - what do you think my professional contacts will think hearing that I have no connectivity because my internet is down for an unknown period of time? They will probably think (1) we didn't prevent this disaster ahead of time and (2) they won't be looking to switch service from DSL to ATT Uverse any time soon.

As a 25 year computer programming veteran, I can tell you that the telephone company computer systems are not designed to service customer needs - they are designed to very efficiently bill huge numbers of customer accounts at the cheapest cost using batch processing. Because of the batch processing, customer needs, like converting from one service to another, cannot be handled efficiently, billing adjustments get hung up in the once-per-month billing cycle, and late fees and penalties are probably calculated before adjustments are applied or lost in the process. (I experienced this with AT&T cell phone services 10 years ago, and in my experience, it hasn't changed a bit.) Computers that will handle customer needs better and function more accurately are very expensive, which would take money out of the C-level and shareholder pockets.

I will update when I get more information.

I signed up for a promotional package through AT&T to receive phone/internet/digital television services for $99. I just received my telephone bill, and it is $412. When I called the company, they indicated that I had directory assistance calls, which I have never made. I received a confirmation from AT&T when I signed up for the service, in which they indicated that my estimated first bill would be approximately $89.00. This is clearly not the case. When I called them, there were not helpful in the least. I have also received another bill from DirectTV for over $200.

If anyone has experienced the same thing, would you please place a post on this site. How did you handle it? I'm afraid I have made a huge mistake.

In the spring of 2006 my daughter obtained cell phone service with then Cingular Wireless; using my husband as a co-signer (for lack of a better word). At the end of Oct 2006 my daughter was deployed to Germany with the Air Force. We called Cingular and explained to them the situation. They directed us to a department specifically for this issue. We were told at that time we would have to send in a copy of her orders to deploy. Once that was received they would suspend her cell phone service. We were also told that if she was to be shipped home all she would have to do is contact them and they could reactive her account. We at that time told them it would be 36 months at minimum before she returned per her deployment orders. That was not a problem once the received a copy of the orders the account would be closed. Now it is July 2009, our next to the old would like to get her first cell phone. My husband takes her to the now AT&T store to get her phone. After looking at our account they tell us he cannot get a new line of service because we have a $175 collection against our account. When my husband inquires as to why we have a collection he is told it is because of the line that was discontinued due to my daughter being deployed. He explains that we had it shut off due to the deployemtn and the steps we went did in order to accomplish this. He was told that was to bad call the customer service center for AT&T. I did that went through the same explanation. We were told that the account had been suspended for 24 months but the reactivated that account at that time because my daughter did not call AT&T/Cingular back to prove and continue the suspension. We explained that the deployment orders showed she would be in Germany for a minimum of 36 months and most of that time has been spent down range in Afghanistan and would not have been able to make any calls. At that point we were told it was no longer there issue the matter had been sent to a collection agency. We asked for the Military Suspend department and were told they no longer had that department. We then asked who we could talk to, to resolve this issue and we were told that we would have to talk to the collection agency themselves. When we then explained that they would not talk to us because the account was against us, it seems like they would only consider talking to the company that placed the account with them. At that point we were told Sorry but to bad.

I have also experienced issue with AT&T, specifically/ U-verse/AT&T Customer Service / AT&T significant errors and their seeming inability to correct obvious problems.
Why I returned the U-verse equipment is another whole compliant. But in a nut shell: the scheduled installers didn’t show up and didn’t call (3 times) and then the quality of the product was unbearable to the point where we could no longer watch any TV due to the ‘freezing”. But I’m over that now, and happily back to another cable service.
My current complaint based on AT&T’s total incompetence that has impacted my credit rating. I returned the U-verse equipment as instructed, on time and in perfect condition. A couple months later I received the first bill for the equipment asking if I had overlooked it because it was past due. I called AT&T and their representative tells me that it was a mistake and don’t know why we got the invoice and that they would take care of it. A few weeks later I receive the next invoice and a dunning letter from AT&T. This time I called and they said that they could see the equipment was returned in good condition but they had no ability to correct the amounts owed because ‘another department’ was responsible for that: and oh yes, that department does not take phone calls from customer so I couldn’t talk to them. They wouldn’t even give me a name who I could address a letter.
They did remind me how high their customer service ratings were from JD POWERS (yeah right) and inferred I was alone in having any issue whatsoever with AT&T customer service and their total inability to help me.
Now I have a collection agency calling me and trying to collect the money. I can’t believe that they can just turn this over to a collection agency when their own employees have received the equipment and I have that in writing!
It is now impacting my credit rating!. AT&T is totally incompetent and their customer service is shameful. It is almost like they are intentionally trying to harass and irate me. I would like to see this giant monopoly corporation be more responsible and accountable for their actions.
I’m cancelling my AT&T land line and warning everyone I know….

So here's the deal. I called At&t to order their High Speed Internet on June 25th, 2009. The guy on the other line hooked me up with the service and told me my modem shipping date, July 1. That day comes and the modem is a no-show. I decided to call At&t and ask about my order status. The lady told me that they had my date down for July the 7th after i'd been told the 1st. She asked if she could overnight for a charge of 14.95;however, she offered me a $25 rebate. Frustrated, I agreed, and decided not to hold my breath. July 2nd comes and the modem is STILL a no-show. Once again, I called them back up asking about my order status. "Sorry about the INCONVENIENCE, but it seems we are having problems with modem orders. It will be 3 more days, including the weekend, before you will recieve your modem." I was pretty livid at this point. How hard could it be to ship ONE modem? So today, Monday, July 6th comes. I call them again asking about my order status. "It says here that your modem was shipped to UPS on the 2nd." OK. I called UPS and they told me they did not have my shipment or a tracer. I call At&t back and the new woman tells me my order could not even be found in the computer. She said she is shipping me a new modem and that it should be here tomorrow, July the 7th. Once again... I'm not holding my breath. This has been one of the worst experiences with a company i've had. If I wasn't so desperate for internet and didn't owe money to everyone else... I would just say screw it.

So it's about 6 months since I started service with AT&T for DSL (internet) and it's has been nothing but a nightmare.

Today I remembered that when I had signed up for service I was promised 2 $50 visa gift cards. I remember now that I had promptly signed up to redeem the gift cards a few days after the service and then completely forgot about it ever since.

Today I got online and read ALL the stories about how ATT gift cards are a scam and that they DO NOT show up when you go to check on their website. Sure enough, I went online, typed in my phone number and received the lovely little message that there is NO record of me redeeming the cards.

This really pisses me off to say the least. Not only do they have horrible customer service but they make you work for what is rightfully yours.

I am absolutely fed up with ATT service. I was looking forward to signing up with ATT in a month for my families cell phone service (t mobile contract expiring) because we all loved the iphone but I honestly don't have the patience nor the time to fight with ATT every time they do something wrong (which is a little too often).

As I type this little review of mine, I am on hold with ATT to get my gift cards and cancel the stupid internet service. Goodness gracious...this is ridiculous.

I signed up with AT&T Referrals a little over a year ago. During the first few months I referred 3 family members and received prepaid visa cards totaling $75 ($25 for each referral).

A few months ago I referred my brother and put him on my referral list at the AT&T website. They were supposed to send him an email with a link for my referral info so he could click on it and order. The problem was he had no ISP at the time and couldn't receive emails. He gave me his Yahoo account info so I could access his emails. One day I noticed the referral email came from AT&T. Problem was it had someone else's referral number. I contacted AT&T, and they acted puzzled. Said they would look into it and get back to me but they never did. Soon, my brother received another email with someone else's referral number on it.

When my brother was ready to buy the online package, I did it for him - because he still didn't have internet service, and the lower prices were only available online, and I wanted to make sure I got my referral bonus. Of course, I used my referral account number. After completing this, I waited sufficient time to receive my referral bonus, but it never came. When I contacted AT&T, they told me my brother had to sign up at the referral site in order for me to receive my bonus, and it was now too late. I reminded them that he wasn't the referer; I was, and he wasn't interested in referring anybody but they told me I couldn't get it. I was ripped off! I will never refer anyone else to AT&T and will leave myself as soon as I find another ISP I can afford that isn't dial-up.