AT&T review: customer service 54

I have spent almost a year with AT&T's "lack of customer service" department trying to find out why I was over charged. I paid my bill every month except for the disputed charge. AT&T terminated my contract and now wants me to pay a $500 early termination fee. I did not terminate my contract - AT&T did that. I am also denied access to my account online. Since I used ebills I have no access to my account. After 17 years of being a "valuable customer" - 14 of which were without contracts - this is how AT&T thanks me.

I just finished speaking with the 6th employee with AT&T. The last said my U-Verse Internet bill would be $14.95 for the first 12 months. I received the first bill for $31.95. The last billing rep said the previous rep I spoke with was mistaken or misquoted (lied). Surely AT&T knows who the last rep I spoke with is. This sort of supports the theory they have a lying culture at the AT&T billing department.

At&t misinforms customers, has lousy products, has horrible customer service, and always finds ways to rip off their customers and treat them like garbage.

Dealing with AT&T customer service for 4 days today and issues are still not resolved. Have just been on the phone with customer service or wireless service for 2 hours already. The rep had the audacity to ask me if I would like to hear more options as to how they could save us money and I finally said, "No. I do not want any further "help" from AT&T. They are totally unbelievably incompetent to help any body with any problem related to combined billing, separate billing, wireless, internet, or tv services. Today I will be talking with my husband about completely doing away with AT&T as our provider as I just paid a bill for $236 12/1/14 as a combined bill customer. I find out this morning that there is a bill for WIRELESS that was due 12/4/1014 of more than $238. When asked what did I just pay a combined billing of more than $236 and have a bill due for $238 when I paid the billing that was mailed to our home. This is $474 for two phones and one internet connection in our home. No one could answer my question - internet or wireless. Believe me, I don't need this kind of headache and do not have funds to pay any more for phone service. These people are just as bad as the government - lining their pockets. Well - I don't have to have these services and will be doing away with these as quickly as I possibly can. If I could not take care of my customers when they call or take care of my duties as a manager, I would not have a job very long. I cannot believe the stupidity of customer service personnel - in India or America - that I hear on the other end of the phone day after day after day.

To whom it may concern,
After many years of being a loyal customer of both Illinois Bell and AT&T I have canceled my telephone service effective November, 23, 2015
.
For the past 14 months starting with September 13, 2014 the date I moved to a new residence. I transferred my land line and attempted to transfer my Uverse internet service.
I was unaware that the area of my new residence could not support the Uverse internet service. AT&T mailed me a new modem because they like myself were under
The impression that service would be installed at my new residence. I returned the modem using the the return label that was provided and mailed it using the
US Postal Service. After several months had passed the charges for the modem continued to appear on my bill. I continued to call and I was assured that it would be removed
From my billing statement. I again continued to call and I finally became frustrated to the point that I asked to have my service canceled. The customer representative that
Was assisting me apologized and switched me over to the Loyalty Dept. I spoke to someone that identified herself as Brittany. She apologized for all of the inconvenience
And assured me that the issue would be resolved even giving me her ID number to reassure me that the matter was resolved.
I received a disconnection notice on November 14th 2015 for past due charges associated with the Uverse Modem which I had returned over a year ago.

When I initially began to call about these charges each time the representative was able to access my account and confirm that I had indeed returned the equipment and that it was
Just a matter of the billing department updating their information. Imagine my frustration when I called today and after one hour and twenty minutes of being transferred
From one department to another I was finally told that they could no longer see any record of returned equipment. It was then that I asked to have my service canceled, again I
Received an apology and was told that I would have to be transferred to the loyalty department guess who answered Brittany ! somehow I was cut off from Brittany and
That was just the final straw. I found the Corporate phone number and called to request that my service be terminated . I spoke with someone that identified himself as Brian,
He was very polite and attempted to soothe my experience by offering me a lower monthly service. I was insulted by this I explained to Brian that this was not the issue and I was not expecting a hand out . I also shared with Brian that I am seventy years old and have worked hard to retain a decent credit status. I pay my bills on time all the time. I requested the total amount of my bill including outstanding charges for the returned modem. My fear is that if I did not pay that it would be turned over to the credit bureau. I paid the amount requested $ 154.96
I have my own theory about what happened to the equipment that I returned and I think it was something unscrupulous that involves returned equipment information
Being deleted from your system and possibly sold in a boot leg manner. It is just unfortunate and unfair that a loyal and dedicated customer has been treated in this manner.
In my humble opinion the quality of customer service is bad. I have been in the work force many years and have observed what happens when everything is departmentalized
It does not promote cohesive service and in most instances causes confusion because a simple problem has to go thru too many hands before it can be resolved.
Thank you for listening.
I am requesting that confirmation of complete payment of all services be provided to me in the form of a written confirmation

My partner and I signed up for DIRECT TV a year ago. We did agree to a 24 month contract even though I knew that there was a possibility that we might move before the end of the term so I asked the representative and he assured me that if we moved we would not be held responsible if we actually move. We moved and signed up with AT&T U-VERSE . Since DIRECT TV states that they are part of AT&T, we thought there shouldn't be any problems. I WAS WRONG! Despite the fact that I was lied to by the salesman and besides the fact that Direct TV and U-verse are suppose to be part of the same company, we will be saddled with a $220 early termination fee!

I was an AT&T customer for approximately 10 years and have kept my att.net email address for going on 20 years. Just 3 days ago, I was locked out of my email account due to a supposed malware email that may or may not have been received. I have now tried unsuccessfully to have my email unlocked, but they are saying that the zip codes I have provided do not match with what their systems has. Which is odd since I provided every single zip code for the city of appleton, wi and some of the surrounding areas. I have told them this repeatedly, each and every single service tech, supervisor, and complaint line (which turns out was billing), and yet they keep asking me to provide them with the zip on the profile. How many times do I have to explain that the system was not provided with the correct information? I use this email for everything: banking, bills, personal email, resume/interviews...basically my life, and now I am being told that no one can help me. They have taken my email address from me and refuse to give it back because I am unable to provide a zip code for something that was set up for me at an AT&T store. I need this resolved and not to hear "I am sorry" or "Unfortunately...". That is not good enough. If I had the ability to affect the world and have them all dump AT&T at this point, I would. There should be alternate means in place for a person to verify their email. If I was a hacker trying to get into a specific email, I would not be calling tech support, talking to a supervisor, demanding results or anything, I would be moving on to the next email. There are easier ways to hack a person's email than working with your tech support staff, AT&T. So KUDOS to you for hiring the least helpful tech team and coming up with the worst way for a person to verify their own email address from 20 years ago, since I don't have bills from 6 years ago, it was a dry-loop hook up - so no phone number, and no matching zip code. I will never use AT&T again. No one should ever be locked out of their own email account with no real way to get control of it back.

I should have written this email months ago, but as I have continued to give AT&T the benefit the of the doubt, I have also continued to be strung along.

In December I took advantage of the BOGO offer AT&T had to offer. I upgraded one line and got a free phone in store at the Burbank location for one set, and I also traded old phones in to take advantage of the $200 credit being offered per phone. The second set I requested over the phone, and that is where all the problems began.

Firstly, before I placed the order over the phone, I specifically asked the representative if it would be possible to have the two phones shipped to 2 different addresses, because one of my end users was in Chicago, and they needed a phone ASAP. He assured me it wouldn’t be a problem, this was problem number 1, because as I found out after the email confirmation came through, both phones were being shipped to the same address (my billing address), plus he had added a tablet to the order without even mentioning it to me, asking me if I wanted it, or confirming that it was on the order. At that point it was too late to change the order, so I had to wait for it to arrive, then I had to go to an AT&T store to return the items in lieu of saving time. The store was extremely helpful and equally frustrated because of the situation with the lies and inconvenience. I arrived at the store, completely irritated and frustrated because of the situation, and I walked out very thankful and I vowed to never again order a phone through your website or phone.

A week after my visit to the store I noticed that there were a total of $800 applied to my account, and I had to call to inquire what this was about because I was only aware of $600. It was explained to me the store incorrectly had input one of the IMEI numbers, and that was why the extra $200 credit, and that I should consider the 4th credit a token of AT&T because of the problems with the phones, that it would not be taken away. It was taken away, but because I am also in a professional setting I did not call to argue that point. I was allotted the proper credits and I moved forward.

Now, over 6 months later I am still waiting for my proper credit for one of the BOGO lines. I have conversed with multiple agents, the last 3 times have been through chat to have it in writing. on 5/16, I was promised by one of the chat managers that this would be resolved prior to my next billing cycle, on 6/5 it had not yet happened. on 6/5 I reached out to AT&T on chat again, and once more had to explain the situation, that manager told me it would be a form that he needed to fill out to properly get the credits for the line missing the credit. 5 full business days have now passed and I have yet to see the credit on my account.

This is absolutely ridiculous. It can be seen as only a $21 credit a month, yet its been at least 5 credits missed, which are now equivalent to over $100.00, and even after the frustrating experience with the orders, I continue to have to contact AT&T for answers and corrections.

This experience has left a horrible taste in my mouth regarding how effectively AT&T worries about problems that their own representatives have caused and the whirlwind of consequences that I am still dealing with. All because the person that took my order on the phone, felt it necessary to lie, and include a tablet on my order to meet some sort of sales promo or quota I am sure.

Absolutely ridiculous! I have begun exploring my options to leave AT&T as soon as contracts expire or even as soon as a carrier is willing to pay my cancellation fees, and Sprint seems to be front runner.

My hopes with this email is to make AT&T aware of the utter nonsense I have had to deal with, even as a long time loyal customer, and I also have the slight glimmer of hope that perhaps by putting this long email together, someone at AT&T will care enough to actually correct this problem, and restore faith in a company that has had my business and that of my family for YEARS.

utterly frustrated and disappointed,

Claudio Gamez

Guess what...
I cancelled my services months ago, now they are charging me
for services I do not receive.
I am planning a nice big lawsuit...

I am a very unhappy customer of AT&T. First of all, the customer service ought to be re-named as customer disservice. I have had 2 representatives disconnect me right in the middle of an already lengthy telephone call in which we were attempting to set up an Att&t account and port my phone number to the new phone. The phone was offered by Direct TV for my being a "loyal customer" Once the phone was sent to me, I went on a long, downward spiral with untrained, mumbling, fumbling technicians who not only could not answer simple questions without putting my on long holds only to come back and ask me for the same information that requested before the hold or to disconnect me. It is humiliating to know that such so called service providers as AT&T can buy other providers giving paying consumers less options ie Direct TV. You ought to be ashamed of yourselves. BIG Greedy AT&T. You are a thief and instead of making life more enjoyable for your customers, you cause immeasurable grief. You are the worst!

GEE I never thought that any business could be that disorganized mishandled, confused, untimely, incompetent, screwed up, ####ed up, mismanaged,
poorly staffed, untested, I know because if they would self test once in a while or just once they wouldn't be this messed up. They are also a pain in the butt, pigheaded, uncaring, overpaid, know nothing, stupid and complete i####s. All I wanted to do is keep my old number they screwed up the number is still available, but after 60 to 80 hours of phone calls I give up I cant stand it any more . I am actually horse from telling the story. I need a drink perhaps 10 drinks I am livid I can certainly understand how someone could launch a nuclear missle at att. Wow that's all I can say just wow I never thought such a large company could promote such m####s and be so poorly run any other mortal human being would never in a hundred years deal with such a legion of #####s. K Byrd Kbyrd8262003@yahoo.com

I got scammed into the $89 bundle. After almost a year my bill may have been $89 two times. The customer service stinks and at this point, I just wish I could get out of the 2 year contract. I wish I could get some help.

have a run a around sense I bundled with direct tv and home phone and internet !
billing, suspion of phone because they credited to wrong account that they gave me .
so had to pay it again to get my phone and internet turned buck on again !