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CB Telecommunications AT&T Fiber line burial
AT&T

AT&T review: Fiber line burial

R
Author of the review
1:11 pm EDT
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This review was chosen algorithmically as the most valued customer feedback.

I had fiber installed on 08-14-23 and was advised by the technician that the line would be buried by 08-28-23. Here it is 09-01-23, eighteen days later and no one has shown up to bury the line. This is the third time that I have had service with AT&T and both of the other times they failed to come back and bury the lines. The customer service from AT&T is the absolute worst of any company in the United States. I was given a number of the installation technician if the line wasn't buried by the 28, but when I called, I never got an answer and there was no voice mail to leave a message. Since then, I have made several calls and each time I only received the run around, told not my department, I will send you to someone that can help you. And each time I have to give my name and account # and pass code only to her I will check to see what the problem is and then let me connect you to someone else. But they make sure to bill you every month and God forbid your a day late because they will charge you a late fee.

Desired outcome: How about finishing your damn job!! Get the lines buried by the time frame given. And for God's sake come bury this fiber line before it gets damaged, because if it gets damaged, I'm not paying to have it replaced.

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